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At a Glance
Market Segments
Mid-Market (41.8% of reviews)
Mid-Market (43.0% of reviews)
Entry-Level Pricing
Starting at €2,100.00 3000 Services Per Year
0/agent/month
Checkmk
Star Rating
(292)4.7 out of 5
Market Segments
Mid-Market (41.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at €2,100.00 3000 Services Per Year
Free Trial is available
Browse all 6 pricing plansJira Service Management
Star Rating
(953)4.3 out of 5
Market Segments
Mid-Market (43.0% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Jira Service Management excels in its integration capabilities, particularly with tools like Confluence and Bitbucket, making it a strong choice for teams already using Atlassian products. In contrast, users report that Checkmk shines in its monitoring features, particularly with its ability to provide detailed insights into system performance and availability.
- Users on G2 mention that Jira Service Management has a more user-friendly interface, which contributes to its ease of use score of 8.2. However, reviewers note that Checkmk's setup process is more straightforward, reflected in its higher ease of setup score of 8.5, making it a better option for teams looking for quick deployment.
- Reviewers mention that the quality of support for Checkmk is rated higher at 8.8 compared to Jira Service Management's 8.3, indicating that users feel more satisfied with the responsiveness and helpfulness of Checkmk's support team.
- Users report that both products cater well to mid-market segments, with each capturing 41.5% of reviews in this category. However, Jira Service Management has a larger total number of reviews (849) compared to Checkmk (277), suggesting a broader user base and potentially more community support.
- G2 users highlight that while both products meet requirements effectively, Checkmk slightly edges out with a score of 8.8 compared to Jira Service Management's 8.7, indicating that Checkmk may offer more tailored features for specific user needs.
- Users say that Jira Service Management's AI text generation feature is rated significantly higher at 8.3 compared to Checkmk's 5.6, showcasing its advanced capabilities in automating responses and improving user interactions, which is a critical aspect for service management tools.
Pricing
Entry-Level Pricing
Checkmk
Checkmk Enterprise
Starting at €2,100.00
3000 Services Per Year
Includes additional features, provides greater scalability and offers enterprise-grade support through the vendor or partner network. Vendor support included.
- All functionalities available in Checkmk Raw, plus:
- Monitor an unlimited number of hosts & services
- Distributed monitoring
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
Checkmk
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
8.8
243
8.7
843
Ease of Use
8.1
250
8.2
850
Ease of Setup
8.5
242
8.0
458
Ease of Admin
8.2
237
8.0
362
Quality of Support
8.8
210
8.4
727
Has the product been a good partner in doing business?
9.0
206
8.7
339
Product Direction (% positive)
9.5
242
8.7
812
Features by Category
Ticket and Case Management
Not enough data
9.0
82
Not enough data
9.0
80
Not enough data
8.9
81
Not enough data
8.9
79
Not enough data
8.8
78
Not enough data
8.8
80
Not enough data
9.2
79
Not enough data
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
Not enough data
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Platform
Not enough data
8.1
83
Not enough data
8.4
85
Not enough data
8.8
86
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Administration
Not enough data
8.9
164
|
Verified
Not enough data
8.5
158
|
Verified
Not enough data
8.9
170
|
Verified
Service Desk
Not enough data
8.9
176
|
Verified
Not enough data
8.8
176
|
Verified
Not enough data
8.8
175
|
Verified
Management
Not enough data
9.0
152
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
8.7
147
|
Verified
Not enough data
8.6
143
|
Verified
Not enough data
8.6
138
|
Verified
Functionality
Not enough data
9.1
158
|
Verified
Not enough data
8.8
148
Not enough data
8.7
153
|
Verified
Not enough data
8.9
151
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
79
Not enough data
8.4
78
Not enough data
8.3
79
Not enough data
8.3
78
Not enough data
8.3
79
Not enough data
8.1
79
Not enough data
8.3
80
Functionality
8.2
78
Not enough data
8.7
81
Not enough data
8.5
79
Not enough data
7.5
78
Not enough data
8.2
77
Not enough data
7.1
71
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
93
Not enough data
8.7
94
Not enough data
7.4
88
Not enough data
8.0
91
Not enough data
7.2
84
Not enough data
7.8
87
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.5
110
Not enough data
8.5
113
Not enough data
7.5
106
Not enough data
8.4
97
Not enough data
Monitoring - Network Monitoring
7.8
27
Not enough data
7.6
27
Not enough data
8.3
27
Not enough data
Management
Feature Not Available
Not enough data
8.0
102
Not enough data
7.2
94
Not enough data
Analytics - Network Monitoring
7.3
25
Not enough data
6.8
26
Not enough data
Security - Network Monitoring
8.0
27
Not enough data
7.3
25
Not enough data
Feature Not Available
Not enough data
Network Performance - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
AI Automation - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.6
62
Not enough data
8.4
61
Not enough data
7.6
58
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Administration
8.3
62
Not enough data
7.7
52
Not enough data
7.7
59
Not enough data
Not enough data
Not enough data
Analysis
7.5
57
Not enough data
8.2
62
Not enough data
7.2
59
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
144
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.1
145
|
Verified
Not enough data
8.5
68
Management Tools
Not enough data
9.1
148
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.0
134
|
Verified
Generative AI
Not enough data
8.0
75
Not enough data
8.3
73
Agentic AI - Incident Management
Not enough data
8.3
59
Not enough data
8.4
59
Not enough data
8.5
58
Not enough data
8.6
59
Not enough data
8.6
59
Not enough data
8.6
59
Not enough data
8.5
59
Visibility
8.1
136
Not enough data
8.6
136
Not enough data
7.4
132
Not enough data
Monitoring and Management
Feature Not Available
Not enough data
7.9
115
Not enough data
8.2
117
Not enough data
8.7
125
Not enough data
Agentic AI - Hardware Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
8.1
65
Not enough data
8.4
66
Not enough data
7.6
61
Not enough data
Monitoring and Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
62
Not enough data
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
8.1
136
Not enough data
8.6
131
Not enough data
7.6
122
Not enough data
Monitoring and Management
8.4
123
Not enough data
7.9
116
Not enough data
8.3
113
Not enough data
8.5
126
Not enough data
8.3
126
Not enough data
8.2
116
Not enough data
Cloud environment support
7.5
92
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.5
65
Not enough data
7.3
61
Not enough data
8.3
66
Not enough data
5.7
54
Not enough data
Management
7.4
63
Not enough data
7.7
68
Not enough data
7.7
61
Not enough data
8.2
64
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
8.1
29
|
Verified
Not enough data
8.0
25
|
Verified
Not enough data
8.3
27
|
Verified
Not enough data
7.8
23
|
Verified
Not enough data
Analysis
8.2
27
|
Verified
Not enough data
7.7
25
|
Verified
Not enough data
8.4
28
|
Verified
Not enough data
8.3
27
|
Verified
Not enough data
8.7
27
|
Verified
Not enough data
8.2
24
|
Verified
Not enough data
Visualization
8.5
28
|
Verified
Not enough data
8.2
28
|
Verified
Not enough data
Agentic AI - Log Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.0
46
Not enough data
8.2
47
Not enough data
8.4
46
Not enough data
5.7
38
Not enough data
8.4
42
Not enough data
Response
7.9
44
Not enough data
8.3
45
Not enough data
7.8
45
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
7.0
44
Not enough data
Feature Not Available
Not enough data
Functionality
7.0
40
Not enough data
7.0
37
Not enough data
7.2
44
Not enough data
7.2
39
Not enough data
Alerts management
8.0
31
Not enough data
6.9
31
Not enough data
8.5
32
Not enough data
Monitoring
7.4
30
Not enough data
Feature Not Available
Not enough data
7.5
29
Not enough data
7.4
31
Not enough data
Automation
6.5
28
Not enough data
Feature Not Available
Not enough data
Analysis
7.1
29
Not enough data
7.0
31
Not enough data
7.6
32
Not enough data
Feature Not Available
Not enough data
Issue Resolution
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
27
Not enough data
Generative AI
5.6
27
8.2
24
Agentic AI - IT Alerting
Not enough data
8.4
23
Not enough data
8.8
23
Not enough data
9.1
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.8
23
Not enough data
8.8
23
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.7
305
Not enough data
8.8
314
Not enough data
8.8
324
Not enough data
8.4
279
Not enough data
8.5
275
Reporting
Not enough data
8.5
308
Not enough data
8.4
301
Not enough data
8.2
231
Access & Usability
Not enough data
8.1
227
Not enough data
8.6
275
Not enough data
8.5
236
Not enough data
8.4
231
Agentic AI - Service Desk
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Categories
Categories
Shared Categories
Checkmk and Jira Service Management are categorized as IT Alerting
Unique Categories
Checkmk is categorized as Enterprise Monitoring, Server Monitoring, Network Monitoring, Hardware Monitoring, Database Monitoring, Website Monitoring, Cloud Infrastructure Monitoring, Log Monitoring, Container Monitoring, Log Analysis, Application Performance Monitoring (APM), and Observability Software
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, and Help Desk
Reviews
Reviewers' Company Size
Checkmk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.5%
Computer & Network Security
6.4%
Computer Software
6.0%
Telecommunications
4.6%
Financial Services
4.3%
Other
64.2%
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.7%
Internet
4.6%
Telecommunications
3.3%
Other
40.3%
Alternatives
Discussions
Is Checkmk open source?
8 Comments
PL
Yes.Read more
Upgrading to Enterprise / Managed Services
2 Comments
Official Response from Checkmk
Yes, you can safely upgrade from the demo to the full version any time, without losing your previous configuration setup. The demo version is identical to...Read more
Scalability
2 Comments
Official Response from Checkmk
Yes. The Checkmk Enterprise Edition has basically no limit in how many servers you can monitor and the pricing is not based on the number of servers you...Read more
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 Comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
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