Compare Checkmk and Jira Service Management 
At a Glance
Market Segments
Mid-Market (41.8% of reviews)
Mid-Market (42.8% of reviews)
Entry-Level Pricing
€0.00
0/agent/month
Checkmk
Star Rating
(292)4.7 out of 5
Market Segments
Mid-Market (41.8% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Free Trial is available
Browse all 6 pricing plansJira Service Management
Star Rating
(964)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in user satisfaction, with many praising its ease of use for both IT and non-IT teams. Users appreciate how it integrates seamlessly with the Atlassian suite, making it easier to manage tasks and track the development lifecycle.
- According to verified reviews, Checkmk stands out for its stability and customization options, with users highlighting its powerful on-premise monitoring capabilities. The recent UI improvements have also been well-received, making navigation simpler and more intuitive.
- Reviewers mention that Jira Service Management has a more extensive user base, reflected in its higher total number of reviews. This suggests a broader community and potentially more resources for troubleshooting and support, which can be a significant advantage for new users.
- Users say that while Checkmk offers a robust feature set, the challenge lies in deciding which capabilities to implement. This can lead to a steeper learning curve for some users, especially those who may not need all the advanced features available.
- G2 reviewers highlight that Jira Service Management's implementation process is generally quick and straightforward, with many users appreciating the intuitive onboarding wizard that helps teams get started without extensive training.
- According to recent feedback, Checkmk's support quality is rated highly, but Jira Service Management also receives commendations for its support, particularly in how it assists teams in leveraging the full range of Atlassian features to enhance customer support.
Pricing
Entry-Level Pricing
Checkmk
Checkmk Community
€0.00
A comprehensive IT monitoring system that is 100% open-source
- Nagios core
- Server monitoring
- SNMP monitoring
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
Checkmk
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
8.8
243
8.7
854
Ease of Use
8.1
250
8.2
861
Ease of Setup
8.5
242
8.0
467
Ease of Admin
8.2
237
8.0
366
Quality of Support
8.8
210
8.4
737
Has the product been a good partner in doing business?
9.0
206
8.7
343
Product Direction (% positive)
9.5
242
8.7
822
Features by Category
Ticket and Case Management
Not enough data
9.0
82
Not enough data
9.0
80
Not enough data
8.9
83
Not enough data
8.9
79
Not enough data
8.8
80
Not enough data
8.8
80
Not enough data
9.2
80
Not enough data
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
Not enough data
8.9
81
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Platform
Not enough data
8.1
83
Not enough data
8.4
86
Not enough data
8.9
87
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Administration
Not enough data
8.9
166
|
Verified
Not enough data
8.5
160
|
Verified
Not enough data
8.9
171
|
Verified
Service Desk
Not enough data
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
178
|
Verified
Management
Not enough data
9.0
154
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Functionality
Not enough data
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
154
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Functionality
8.2
78
Not enough data
8.7
81
Not enough data
8.5
79
Not enough data
7.5
78
Not enough data
8.2
77
Not enough data
7.1
71
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
93
Not enough data
8.7
94
Not enough data
7.4
88
Not enough data
8.0
91
Not enough data
7.2
84
Not enough data
7.8
87
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.5
110
Not enough data
8.5
113
Not enough data
7.5
106
Not enough data
8.4
97
Not enough data
Monitoring - Network Monitoring
7.8
27
Not enough data
7.6
27
Not enough data
8.3
27
Not enough data
Management
Feature Not Available
Not enough data
8.0
102
Not enough data
7.2
94
Not enough data
Analytics - Network Monitoring
7.3
25
Not enough data
6.8
26
Not enough data
Security - Network Monitoring
8.0
27
Not enough data
7.3
25
Not enough data
Feature Not Available
Not enough data
Network Performance - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
AI Automation - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.6
62
Not enough data
8.4
61
Not enough data
7.6
58
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Administration
8.3
62
Not enough data
7.7
52
Not enough data
7.7
59
Not enough data
Not enough data
Not enough data
Analysis
7.5
57
Not enough data
8.2
62
Not enough data
7.2
59
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Visibility
8.1
136
Not enough data
8.6
136
Not enough data
7.4
132
Not enough data
Monitoring and Management
Feature Not Available
Not enough data
7.9
115
Not enough data
8.2
117
Not enough data
8.7
125
Not enough data
Agentic AI - Hardware Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
8.1
65
Not enough data
8.4
66
Not enough data
7.6
61
Not enough data
Monitoring and Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
62
Not enough data
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
8.1
136
Not enough data
8.6
131
Not enough data
7.6
122
Not enough data
Monitoring and Management
8.4
123
Not enough data
7.9
116
Not enough data
8.3
113
Not enough data
8.5
126
Not enough data
8.3
126
Not enough data
8.2
116
Not enough data
Cloud environment support
7.5
92
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.5
65
Not enough data
7.3
61
Not enough data
8.3
66
Not enough data
5.7
54
Not enough data
Management
7.4
63
Not enough data
7.7
68
Not enough data
7.7
61
Not enough data
8.2
64
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
8.1
29
|
Verified
Not enough data
8.0
25
|
Verified
Not enough data
8.3
27
|
Verified
Not enough data
7.8
23
|
Verified
Not enough data
Analysis
8.2
27
|
Verified
Not enough data
7.7
25
|
Verified
Not enough data
8.4
28
|
Verified
Not enough data
8.3
27
|
Verified
Not enough data
8.7
27
|
Verified
Not enough data
8.2
24
|
Verified
Not enough data
Visualization
8.5
28
|
Verified
Not enough data
8.2
28
|
Verified
Not enough data
Agentic AI - Log Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.0
46
Not enough data
8.2
47
Not enough data
8.4
46
Not enough data
5.7
38
Not enough data
8.4
42
Not enough data
Response
7.9
44
Not enough data
8.3
45
Not enough data
7.8
45
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
7.0
44
Not enough data
Feature Not Available
Not enough data
Functionality
7.0
40
Not enough data
7.0
37
Not enough data
7.2
44
Not enough data
7.2
39
Not enough data
Alerts management
8.0
31
Not enough data
6.9
31
Not enough data
8.5
32
Not enough data
Monitoring
7.4
30
Not enough data
Feature Not Available
Not enough data
7.5
29
Not enough data
7.4
31
Not enough data
Automation
6.5
28
Not enough data
Feature Not Available
Not enough data
Analysis
7.1
29
Not enough data
7.0
31
Not enough data
7.6
32
Not enough data
Feature Not Available
Not enough data
Issue Resolution
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
27
Not enough data
Generative AI
5.6
27
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.7
307
Not enough data
8.8
315
Not enough data
8.8
326
Not enough data
8.5
281
Not enough data
8.5
276
Reporting
Not enough data
8.5
311
Not enough data
8.4
301
Not enough data
8.2
231
Access & Usability
Not enough data
8.1
227
Not enough data
8.6
277
Not enough data
8.5
236
Not enough data
8.4
232
Agentic AI - Service Desk
Not enough data
8.2
75
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Categories
Categories
Shared Categories
Checkmk and Jira Service Management are categorized as IT Alerting
Unique Categories
Checkmk is categorized as Enterprise Monitoring, Server Monitoring, Network Monitoring, Hardware Monitoring, Database Monitoring, Website Monitoring, Cloud Infrastructure Monitoring, Log Monitoring, Container Monitoring, Log Analysis, Application Performance Monitoring (APM), and Observability Software
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, and Help Desk
Reviews
Reviewers' Company Size
Checkmk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.5%
Computer & Network Security
6.4%
Computer Software
6.0%
Telecommunications
4.6%
Financial Services
4.3%
Other
64.2%
Information Technology and Services
30.9%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.5%
Alternatives
Discussions
Is Checkmk open source?
8 Comments
PL
Yes.Read more
Upgrading to Enterprise / Managed Services
2 Comments
Official Response from Checkmk
Yes, you can safely upgrade from the demo to the full version any time, without losing your previous configuration setup. The demo version is identical to...Read more
Scalability
2 Comments
Official Response from Checkmk
Yes. The Checkmk Enterprise Edition has basically no limit in how many servers you can monitor and the pricing is not based on the number of servers you...Read more
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
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