Compare Chatwoot and Zoho Desk 
At a Glance
Market Segments
Small-Business (60.0% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
$0.00
Chatwoot
Star Rating
(15)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing plansZoho Desk
Star Rating
(7,444)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user-friendliness, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate how easy it is to organize their company's system, making it a strong choice for those seeking a straightforward help desk solution.
- Users say that Chatwoot shines in its quick implementation and integration capabilities, particularly for small teams. Reviewers highlight its seamless connection with tools like Slack and its clean UI, making it an attractive option for startups looking for efficient chat support.
- According to verified reviews, Zoho Desk offers a robust set of features for ticket management, including multiple options for actioning tickets. Users find this flexibility beneficial for sorting emails and managing customer inquiries effectively, which is crucial for maintaining high service levels.
- Reviewers mention that while Chatwoot provides a solid set of features, including chatbots and workflows, it may not yet match the extensive capabilities of Zoho Desk, especially for larger organizations that require more comprehensive support tools.
- G2 reviewers highlight that Zoho Desk's strong market presence is backed by a wealth of user feedback, with over 7,000 reviews indicating a high level of satisfaction. This extensive user base suggests reliability and trustworthiness in its offerings.
- Users report that Chatwoot's pricing model is appealing, especially for startups, as it is scalable and offers a range of features at a competitive price. However, some users feel that the limited number of reviews may not fully capture the product's long-term performance compared to Zoho Desk.
Pricing
Entry-Level Pricing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Chatwoot
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.2
14
8.7
5,965
Ease of Use
9.3
15
8.5
6,045
Ease of Setup
9.6
12
8.1
5,318
Ease of Admin
9.3
5
8.3
4,925
Quality of Support
8.9
11
8.3
5,361
Has the product been a good partner in doing business?
9.7
5
8.4
4,453
Product Direction (% positive)
9.2
15
8.9
5,715
Features by Category
Ticket and Case Management
Not enough data
8.6
3440
|
Verified
Not enough data
8.5
3355
|
Verified
Not enough data
8.3
3163
|
Verified
Not enough data
8.3
2951
|
Verified
Not enough data
8.2
2679
|
Verified
Not enough data
8.4
2916
|
Verified
Not enough data
8.5
2932
|
Verified
Not enough data
8.3
2525
|
Verified
Generative AI
Not enough data
7.4
967
Not enough data
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Communication Channels
Not enough data
8.3
2876
|
Verified
Not enough data
8.6
3117
|
Verified
Not enough data
8.2
2419
|
Verified
Not enough data
8.0
2162
|
Verified
Not enough data
7.8
1923
|
Verified
Platform
Not enough data
8.1
2306
|
Verified
9.0
8
8.2
2750
|
Verified
Not enough data
8.4
2853
|
Verified
Not enough data
8.2
2313
|
Verified
Not enough data
8.2
2832
|
Verified
Not enough data
8.4
2979
|
Verified
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
8.3
8
8.8
718
|
Verified
7.6
7
8.7
759
|
Verified
7.7
5
8.6
658
8.3
5
8.6
631
|
Verified
7.5
6
8.3
355
Internal Use
9.0
8
8.2
2750
|
Verified
8.6
6
Feature Not Available
8.1
6
8.4
455
8.3
5
8.7
714
|
Verified
8.3
5
8.6
692
|
Verified
7.8
6
8.6
707
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
8.0
5
8.5
1514
Not enough data
8.4
1472
Not enough data
8.1
1279
Not enough data
8.1
772
Not enough data
8.2
817
Self-Service Platform
Not enough data
8.3
843
Not enough data
8.3
819
Not enough data
7.8
732
Not enough data
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
185
Not enough data
7.7
184
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatwoot and Zoho Desk are categorized as Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Chatwoot is categorized as Shared Inbox and Conversational Support
Reviews
Reviewers' Company Size
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
13.3%
Logistics and Supply Chain
13.3%
Information Technology and Services
13.3%
Computer Software
13.3%
Staffing and Recruiting
6.7%
Other
40.0%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
Chatwoot has no discussions with answers
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