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Compare Chatwoot and Freshdesk Contact Center

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Chatwoot
Chatwoot
(15)
4.5 out of 5
Chatwoot
Freshdesk Contact Center
Freshdesk Contact Center
(140)
4.1 out of 5
Freshdesk Contact Center
At a Glance
Star Rating
Chatwoot
Chatwoot
15 reviews
Freshdesk Contact Center
Freshdesk Contact Center
140 reviews
Market Segments
Chatwoot
Chatwoot
Small-Business (53.3% of reviews)
Information
Freshdesk Contact Center
Freshdesk Contact Center
Small-Business (71.4% of reviews)
Information
Entry-Level Pricing
Chatwoot
Chatwoot
$19.00 1 Agent Per Month
Freshdesk Contact Center
Freshdesk Contact Center
$39/user/month, billed annually/user
Featured Products
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Shared Inbox
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Gleen AI
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Conversational Support
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Chatwoot vs Freshdesk Contact Center

When assessing the two solutions, reviewers found Chatwoot easier to use, set up, and administer. Reviewers also preferred doing business with Chatwoot overall.

  • Reviewers felt that Chatwoot meets the needs of their business better than Freshdesk Contact Center.
  • When comparing quality of ongoing product support, reviewers felt that Chatwoot is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Chatwoot over Freshdesk Contact Center.
Pricing
Entry-Level Pricing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
Browse all 4 pricing plans
Freshdesk Contact Center
Pro
$39
/user/month, billed annually/user
Browse all 4 pricing plans
Free Trial
Chatwoot
Free Trial is available
Freshdesk Contact Center
No trial information available
Ratings
Meets Requirements
9.0
14
8.4
113
Ease of Use
9.3
15
8.5
112
Ease of Setup
9.6
12
8.4
66
Ease of Admin
9.3
5
8.5
66
Quality of Support
9.0
12
8.4
108
Has the product been a good partner in doing business?
9.7
5
8.4
64
Product Direction (% positive)
9.2
15
8.5
111
Features by Category
Help DeskHide 21 FeaturesShow 21 Features
8.9
9
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
8.9
9
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Shared InboxHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Contact CenterHide 19 FeaturesShow 19 Features
Not enough data
8.5
575
Channels
Not enough data
8.8
45
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
28
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.5
49
|
Verified
Not enough data
8.8
53
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
6.9
13
|
Verified
Not enough data
8.7
20
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.4
34
|
Verified
Not enough data
8.8
27
Administrative
Not enough data
8.6
65
|
Verified
Not enough data
9.0
52
|
Verified
Not enough data
8.3
53
|
Verified
Not enough data
8.7
34
|
Verified
Not enough data
7.5
17
Contact Center WorkforceHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
8.1
15
Conversational Platform
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Call Center Infrastructure (CCI)Hide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.3
77
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.1
8
Not enough data
7.9
8
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
7.9
7
Not enough data
Internal Use
8.9
9
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.1
7
Not enough data
Customer Self-ServiceHide 10 FeaturesShow 10 Features
7.7
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.3
6
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
Self-Service Platform
7.0
5
Not enough data
8.3
5
Not enough data
7.0
5
Not enough data
8.3
5
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
VoIPHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatwoot
Chatwoot
Freshdesk Contact Center
Freshdesk Contact Center
Chatwoot and Freshdesk Contact Center are categorized as Conversational Support
Unique Categories
Chatwoot
Freshdesk Contact Center
Reviews
Reviewers' Company Size
Chatwoot
Chatwoot
Small-Business(50 or fewer emp.)
53.3%
Mid-Market(51-1000 emp.)
33.3%
Enterprise(> 1000 emp.)
13.3%
Freshdesk Contact Center
Freshdesk Contact Center
Small-Business(50 or fewer emp.)
71.4%
Mid-Market(51-1000 emp.)
23.3%
Enterprise(> 1000 emp.)
5.3%
Reviewers' Industry
Chatwoot
Chatwoot
Consulting
13.3%
Information Technology and Services
13.3%
Computer Software
13.3%
Manufacturing
6.7%
Staffing and Recruiting
6.7%
Other
46.7%
Freshdesk Contact Center
Freshdesk Contact Center
Information Technology and Services
15.0%
Online Media
11.3%
Computer Software
9.8%
Retail
6.8%
Financial Services
3.8%
Other
53.4%
Most Helpful Reviews
Chatwoot
Chatwoot
Most Helpful Favorable Review
AS
Ankit S.
Verified User in Consulting

Consolidation of communications and interactions from multiple platforms like email, social media, etc

Most Helpful Critical Review
Freshdesk Contact Center
Freshdesk Contact Center
Most Helpful Favorable Review
Verified User
G
Verified User in Computer Software

Simple and clear, everything you need to have to call leads and prospects

Most Helpful Critical Review
Daniel H.
DH
Daniel H.
Verified User in Computer Software

There isn't a customer support phone number. No chat system for support either. We also utilize FreshDesk and that product does have a support chat option. The support team there has been helpful but sadly, FreshCaller has been extremely slow and at times...

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Discussions
Chatwoot
Chatwoot Discussions
Monty the Mongoose crying
Chatwoot has no discussions with answers
See all discussions
Freshdesk Contact Center
Freshdesk Contact Center Discussions
Monty the Mongoose crying
Freshdesk Contact Center has no discussions with answers
See all discussions
Ask Chatwoot a QuestionContact Chatwoot
Ask Freshdesk Contact Center a QuestionContact Freshdesk Contact Center

Spotlight Categories

Add Product
Chatwoot
Chatwoot
Freshdesk Contact Center
Freshdesk Contact Center