Introducing G2.ai, the future of software buying.Try now
Compare Chatwoot and Enterprise Chatbot Platform 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Thoughtly
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ElevenLabs
Visit Website
At a Glance
Market Segments
Small-Business (57.1% of reviews)
Small-Business (83.3% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
Starting at $600.00 Per Month
Chatwoot
Star Rating
(14)4.5 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing plansEnterprise Chatbot Platform
Star Rating
(12)4.8 out of 5
Market Segments
Small-Business (83.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $600.00 Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Chatwoot excels in ease of setup, scoring 9.5, which users appreciate for its straightforward installation process. In contrast, the Enterprise Chatbot Platform lacks a specific score for ease of setup, indicating potential complexities that users may face.
- Users report that Chatwoot has a strong quality of support, with a score of 8.9, but reviewers mention that the Enterprise Chatbot Platform outshines it with a perfect score of 10.0, highlighting the responsiveness and helpfulness of their support team.
- Reviewers mention that Chatwoot is particularly well-suited for small businesses, with 57.1% of reviews coming from this segment, while the Enterprise Chatbot Platform has an even higher concentration of 90.9% from small businesses, indicating its tailored approach for this market.
- Users on G2 say that Chatwoot meets requirements effectively, scoring 9.1, but the Enterprise Chatbot Platform achieves a perfect score of 10.0, suggesting it may offer more comprehensive features that align with user needs.
- G2 users report that Chatwoot shines in ease of use with a score of 9.3, making it user-friendly for those new to chatbot technology. However, the Enterprise Chatbot Platform, with a score of 9.0, still provides a solid user experience, albeit slightly less intuitive.
- Users say that Chatwoot has been a good partner in doing business, scoring 9.7, reflecting positive user experiences. The Enterprise Chatbot Platform, while lacking a specific score in this area, is noted for its strong product direction with a perfect score of 10.0, indicating a clear vision for future enhancements.
Pricing
Entry-Level Pricing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
Enterprise Chatbot Platform
Starter
Starting at $600.00
Per Month
For start-ups that want to start from scratch, but not be limited to the tool
- Up to 30K users
- Full product onboarding
- Facebook, WhatsApp, web widget integration
Free Trial
Chatwoot
Free Trial is available
Enterprise Chatbot Platform
No trial information availableRatings
Meets Requirements
9.1
13
10.0
9
Ease of Use
9.3
14
9.0
8
Ease of Setup
9.5
11
9.7
5
Ease of Admin
9.3
5
Not enough data
Quality of Support
8.9
11
10.0
8
Has the product been a good partner in doing business?
9.7
5
Not enough data
Product Direction (% positive)
9.2
14
10.0
7
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.0
8
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.1
7
Not enough data
7.6
7
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
7.5
6
Not enough data
Internal Use
9.0
8
Not enough data
8.6
6
Not enough data
8.1
6
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.8
6
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatwoot and Enterprise Chatbot Platform are categorized as Customer Self-Service
Unique Categories
Chatwoot is categorized as Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Conversational Support
Reviews
Reviewers' Company Size
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Enterprise Chatbot Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Staffing and Recruiting
7.1%
Marketing and Advertising
7.1%
Other
42.9%
Computer Software
33.3%
Marketing and Advertising
16.7%
Information Technology and Services
16.7%
Staffing and Recruiting
8.3%
Outsourcing/Offshoring
8.3%
Other
16.7%
Alternatives
Discussions
Chatwoot has no discussions with answers
How do you choose a platform on chatbot?
1 Comment
Official Response from Enterprise Chatbot Platform
You can use a chatbot builder or hire a chatbot development team to consult and create a prototype. Both options are useful, and which one to choose depends...Read more
How do you choose a platform on chatbot?
1 Comment
Official Response from Enterprise Chatbot Platform
You can use a chatbot builder or hire a chatbot development team to consult and create a prototype. Both options are useful, and which one to choose depends...Read more
Enterprise Chatbot Platform has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
