# Chatwoot vs Crisp Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Crisp excels in overall user satisfaction, reflected in its higher G2 Score compared to Chatwoot. Users appreciate the **clean and powerful user interface** that supports a wide range of functions, making it a versatile tool for businesses.
- **According to verified reviews** , Crisp has a significant advantage in the number of reviews, with 182 compared to Chatwoot's 14. This suggests that users have a more reliable and comprehensive understanding of Crisp's performance and features.
- **Users say** that Crisp's customer support is a standout feature, with many praising its **responsiveness and friendliness**. In contrast, while Chatwoot also receives positive feedback for its support, it does not match the volume of praise seen for Crisp.
- **Reviewers mention** that Crisp offers great value for its features, particularly highlighting the **chat plugin** and the ability to track conversations with prospects and subscribers. This level of functionality is often noted as a key differentiator for users looking for comprehensive customer engagement tools.
- **Users highlight** that Chatwoot's pricing model is attractive and scalable, making it a good option for businesses with varying needs. However, Crisp's free entry-level pricing is a significant draw for small businesses looking to minimize costs while still accessing robust features.
- **According to recent feedback** , both platforms are praised for their ease of use, but Chatwoot edges out slightly in this area. Users find it very easy to navigate and responsive, which is crucial for managing customer support effectively. However, Crisp's strong feature set and customization options still make it a compelling choice for many.



| | Chatwoot | Crisp | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 16 | 197 | 
| **Largest Market Segment** | Small-Business (62.5% of reviews) | Small-Business (87.9% of reviews) | 
| **Entry Level Price** | $19.00 1 Agent Per Month | Free | 

---
## Top Pros & Cons

### Chatwoot

Pros:
- Easy Setup (3 reviews)
- Integrations (3 reviews)

Cons:
- Connectivity Issues (2 reviews)
- Limited Connectivity (2 reviews)

### Crisp

Pros:
- Customer Support (30 reviews)
- Features (28 reviews)

Cons:
- Missing Features (10 reviews)
- Limited Features (7 reviews)

---
## Ratings Comparison
| Rating | Chatwoot | Crisp | 
|---|---|---|
  | **Meets Requirements** | 9.2 (15 reviews) | 8.8 (154 reviews) | 
  | **Ease of Use** | 9.4 (16 reviews) | 9.0 (159 reviews) | 
  | **Ease of Setup** | 9.5 (13 reviews) | 8.9 (132 reviews) | 
  | **Ease of Admin** | 9.3 (5 reviews) | 8.8 (104 reviews) | 
  | **Quality of Support** | 9.0 (12 reviews) | 9.1 (154 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (5 reviews) | 8.9 (104 reviews) | 
  | **Product Direction (% positive)** | 9.2 (15 reviews) | 9.1 (147 reviews) | 

---
## Pricing

### Chatwoot

#### Entry-Level Pricing

Plan: Self-hosted Chatwoot

Price: $19.00 1 Agent Per Month

Key Features:
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user

[Browse all 4 editions](https://www.g2.com/products/chatwoot/pricing)

#### Free Trial

Yes

### Crisp

#### Entry-Level Pricing

Plan: Free 

Price: Free

Description: For personal websites and anyone who wants a basic website chat widget to communicate with visitors.

Key Features:
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold

[Browse all 4 editions](https://www.g2.com/products/crisp/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Crisp** | 8.7/10 | 116 |

#### Ticket and Case Management

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.6 (45 reviews) | 
| **Ticket response user experience** | Not enough data | 8.8 (46 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.6 (47 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.5 (45 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 7.7 (38 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.9 (46 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.9 (46 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.8 (39 reviews) ✓ Verified | 

#### Generative AI

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 8.2 (24 reviews) | 

#### Agentic AI - Help Desk

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.1 (44 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.2 (44 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 9.6 (51 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 9.2 (45 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.2 (35 reviews) | 

#### Platform

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.6 (53 reviews) ✓ Verified | 
| **Customization ** | 9.0 (8 reviews) | 8.3 (103 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.8 (56 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.9 (51 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.2 (51 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.5 (52 reviews) ✓ Verified | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Crisp** | 8.2/10 | 17 |

#### Productivity Tools

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **Notes** | Not enough data | 8.9 (16 reviews) | 
| **Internal Discussion** | Not enough data | 8.4 (16 reviews) | 
| **Assignments and Tasks** | Not enough data | 7.9 (16 reviews) | 
| **Workflows** | Not enough data | 8.5 (16 reviews) | 
| **Templates** | Not enough data | 8.5 (16 reviews) | 
| **Integrations** | Not enough data | 8.3 (16 reviews) | 
| **Tagging System** | Not enough data | 8.5 (16 reviews) | 

#### Analytics

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **Trends** | Not enough data | 7.4 (16 reviews) | 
| **Performance Tracking** | Not enough data | 7.9 (16 reviews) | 
| **Email Tracking** | Not enough data | 7.8 (16 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Crisp** | N/A | N/A |

#### Conversational Platform

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | 8.2/10 | 11 |
| **Crisp** | 8.6/10 | 124 |

#### Generative AI

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (38 reviews) | 
| **AI Text Summarization** | Not enough data | 8.2 (34 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.1 (35 reviews) | 

#### Communication

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **Pop-up Chat** | 8.3 (8 reviews) | 9.3 (102 reviews) ✓ Verified | 
| **Notifications** | 7.5 (8 reviews) | 9.2 (100 reviews) ✓ Verified | 
| **Targeted Emails** | 7.7 (5 reviews) | 8.4 (75 reviews) ✓ Verified | 
| **In-App Messaging** | 8.3 (5 reviews) | 9.3 (88 reviews) ✓ Verified | 
| **Co-Browsing** | 7.5 (6 reviews) | 8.7 (61 reviews) ✓ Verified | 

####  Internal Use

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **Customization ** | 9.0 (8 reviews) | 8.3 (103 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.6 (6 reviews) | 8.8 (92 reviews) ✓ Verified | 
| **Lead Development** | 8.3 (7 reviews) | 8.3 (82 reviews) ✓ Verified | 
| **Knowledge Base** | 8.3 (5 reviews) | 8.7 (86 reviews) ✓ Verified | 
| **Team Inbox ** | 8.6 (6 reviews) | 8.8 (94 reviews) ✓ Verified | 
| **Customer Profiles** | 7.8 (6 reviews) | 8.9 (91 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | 8.0/10 | 5 |
| **Crisp** | 7.8/10 | 50 |

#### Generative AI

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (24 reviews) | 

#### Self-Service Experience

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **Knowledge Base** | 8.0 (5 reviews) | 8.5 (46 reviews) | 
| **Searchable Articles** | Not enough data | 8.3 (45 reviews) | 
| **Community Forums** | Not enough data | 6.7 (36 reviews) | 
| **Mobile Optimization** | Not enough data | 8.3 (31 reviews) | 
| **Personalization** | Not enough data | 7.9 (35 reviews) | 

#### Self-Service Platform

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **Branding** | Not enough data | 7.9 (34 reviews) | 
| **Automation** | Not enough data | 7.9 (35 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.0 (32 reviews) | 
| **Integrations** | Not enough data | 8.4 (36 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Crisp** | 8.8/10 | 21 |

#### Generative AI

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (7 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (7 reviews) | 

#### Process

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **Mentions** | Not enough data | 8.1 (16 reviews) | 
| **Tickets** | Not enough data | 8.2 (14 reviews) | 
| **Macros** | Not enough data | 8.7 (14 reviews) | 

#### Channels

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **Email** | Not enough data | 9.1 (18 reviews) | 
| **Social** | Not enough data | 9.4 (18 reviews) | 
| **Live Chat** | Not enough data | 9.6 (19 reviews) | 
| **Phone** | Not enough data | 7.6 (11 reviews) | 
| **Text** | Not enough data | 8.8 (12 reviews) | 

#### Insight

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **Surveys** | Not enough data | 8.6 (12 reviews) | 
| **Reporting** | Not enough data | 8.6 (15 reviews) | 
| **Visitor Activity** | Not enough data | 8.6 (18 reviews) | 
| **Help Desk** | Not enough data | 9.6 (16 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Crisp** | 7.9/10 | 12 |

#### Generative AI

| Feature | Chatwoot | Crisp | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (12 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (12 reviews) | 

---
## Categories
**Shared Categories (5):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Chatwoot (1):** [Conversational Support Software](https://www.g2.com/categories/conversational-support)

**Unique to Crisp (1):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Chatwoot | Crisp | 
|---|---|---|
| **Small-Business** | 62.5% | 87.9% | 
| **Mid-Market** | 31.3% | 12.1% | 
| **Enterprise** | 6.3% | 0% | 

### By Industry

#### Chatwoot

- **Consulting:** 12.5%
- **Marketing and Advertising:** 12.5%
- **Logistics and Supply Chain:** 12.5%
- **Information Technology and Services:** 12.5%
- **Computer Software:** 12.5%
- **Staffing and Recruiting:** 6.3%
- **Human Resources:** 6.3%
- **Hospital & Health Care:** 6.3%
- **Health, Wellness and Fitness:** 6.3%
- **Education Management:** 6.3%
- **Other:** 6.3%

#### Crisp

- **Computer Software:** 27.7%
- **Information Technology and Services:** 7.1%
- **Marketing and Advertising:** 6.0%
- **Internet:** 5.4%
- **Leisure, Travel & Tourism:** 4.3%
- **Financial Services:** 3.8%
- **Insurance:** 2.7%
- **Telecommunications:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Retail:** 2.2%
- **Other:** 36.4%

---
## Alternatives

### Alternatives to Chatwoot

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7636 reviews)

### Alternatives to Crisp

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) — 4.7/5 stars (238 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

---
## Top Discussions

### Chatwoot

No discussions available for this product.

### Crisp

- Title: [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) — 2 comments
  > **Top comment:** "Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic..."
- Title: [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) — 1 comment
  > **Top comment:** "Simply-put, its a live chat software/service that you can embed in your site.

By far the best option I've used to date.  The live support or "Magic..."
- Title: [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) — 1 comment
  > **Top comment:** "Best customer support I have had so far for a tool that we pay less than 10k a year"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chatwoot-vs-crisp)