Compare Chatwoot and Crisp 
Featured Products
At a Glance
Market Segments
Small-Business (60.0% of reviews)
Small-Business (87.4% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
Free
Chatwoot
Star Rating
(15)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing plansCrisp
Star Rating
(189)4.5 out of 5
Market Segments
Small-Business (87.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp excels in overall user satisfaction, reflected in its higher G2 Score compared to Chatwoot. Users appreciate the clean and powerful user interface that supports a wide range of functions, making it a versatile tool for businesses.
- According to verified reviews, Crisp has a significant advantage in the number of reviews, with 182 compared to Chatwoot's 14. This suggests that users have a more reliable and comprehensive understanding of Crisp's performance and features.
- Users say that Crisp's customer support is a standout feature, with many praising its responsiveness and friendliness. In contrast, while Chatwoot also receives positive feedback for its support, it does not match the volume of praise seen for Crisp.
- Reviewers mention that Crisp offers great value for its features, particularly highlighting the chat plugin and the ability to track conversations with prospects and subscribers. This level of functionality is often noted as a key differentiator for users looking for comprehensive customer engagement tools.
- Users highlight that Chatwoot's pricing model is attractive and scalable, making it a good option for businesses with varying needs. However, Crisp's free entry-level pricing is a significant draw for small businesses looking to minimize costs while still accessing robust features.
- According to recent feedback, both platforms are praised for their ease of use, but Chatwoot edges out slightly in this area. Users find it very easy to navigate and responsive, which is crucial for managing customer support effectively. However, Crisp's strong feature set and customization options still make it a compelling choice for many.
Pricing
Entry-Level Pricing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Free Trial
Chatwoot
Free Trial is available
Crisp
Free Trial is available
Ratings
Meets Requirements
9.2
14
8.8
152
Ease of Use
9.3
15
9.0
155
Ease of Setup
9.6
12
8.9
128
Ease of Admin
9.3
5
8.8
104
Quality of Support
8.9
11
9.1
152
Has the product been a good partner in doing business?
9.7
5
8.9
104
Product Direction (% positive)
9.2
15
9.3
145
Features by Category
Ticket and Case Management
Not enough data
8.6
45
Not enough data
8.8
46
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
46
Not enough data
8.8
39
|
Verified
Generative AI
Not enough data
8.3
24
Not enough data
8.2
24
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
51
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Platform
Not enough data
8.8
52
|
Verified
9.0
8
8.4
102
|
Verified
Not enough data
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.3
36
Not enough data
8.2
34
Not enough data
7.1
35
Communication
8.3
8
9.3
101
|
Verified
7.6
7
9.2
100
|
Verified
7.7
5
8.4
75
|
Verified
8.3
5
9.3
88
|
Verified
7.5
6
8.7
61
|
Verified
Internal Use
9.0
8
8.4
102
|
Verified
8.6
6
8.8
92
|
Verified
8.1
6
8.3
82
|
Verified
8.3
5
8.8
83
|
Verified
8.3
5
8.8
92
|
Verified
7.8
6
8.9
91
|
Verified
Generative AI
Not enough data
7.2
24
Self-Service Experience
8.0
5
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Self-Service Platform
Not enough data
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Process
Not enough data
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Channels
Not enough data
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Insight
Not enough data
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Generative AI
Not enough data
7.8
12
Not enough data
7.9
12
Categories
Categories
Shared Categories
Chatwoot and Crisp are categorized as Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Chatwoot is categorized as Conversational Support
Crisp is categorized as Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
13.3%
Logistics and Supply Chain
13.3%
Information Technology and Services
13.3%
Computer Software
13.3%
Staffing and Recruiting
6.7%
Other
40.0%
Computer Software
27.2%
Information Technology and Services
6.7%
Marketing and Advertising
6.1%
Internet
5.6%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Alternatives
Discussions
Chatwoot has no discussions with answers
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
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