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Compare Chatway Live Chat and Shopify Inbox 
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At a Glance
Market Segments
Small-Business (97.3% of reviews)
Small-Business (86.7% of reviews)
Entry-Level Pricing
Free 1 Users Per Month
No pricing available
Chatway Live Chat
Star Rating
(76)4.9 out of 5
Market Segments
Small-Business (97.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 Users Per Month
Browse all 2 pricing plansShopify Inbox
Star Rating
(16)4.4 out of 5
Market Segments
Small-Business (86.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Shopify InboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Shopify Inbox excels in its ease of use with a score of 9.0, making it a favorite among small businesses looking for a straightforward chat solution, while Chatway Live Chat shines with a higher ease of setup score of 9.7, indicating a seamless onboarding experience.
- Reviewers mention that Chatway Live Chat offers superior communication features, particularly with its pop-up chat functionality rated at 9.8, compared to Shopify Inbox's 8.1, which can enhance customer engagement significantly.
- G2 users highlight that Shopify Inbox has a strong quality of support rating at 9.1, but Chatway Live Chat outperforms with a score of 9.8, suggesting that users may find more responsive and helpful assistance when issues arise.
- Users on G2 note that Chatway Live Chat provides better customization options with a score of 9.1, allowing businesses to tailor the chat experience to their specific needs, while Shopify Inbox's customization score of 7.9 may limit flexibility.
- Reviewers say that Shopify Inbox has a solid AI text generation feature rated at 8.3, which can help in crafting responses, whereas Chatway Live Chat's AI capabilities, particularly in text-to-speech, scored lower at 7.9, indicating a potential area for improvement.
- Users report that Chatway Live Chat's targeted emails feature is rated at 9.3, significantly higher than Shopify Inbox's 7.4, suggesting that businesses using Chatway may have more effective email marketing capabilities integrated with their chat functions.
Pricing
Entry-Level Pricing
Chatway Live Chat
Free
Free
1 Users Per Month
- 1 Agent
- Unlimited Conversations
- Facebook Messenger integration
Shopify Inbox
No pricing availableFree Trial
Chatway Live Chat
Free Trial is available
Shopify Inbox
No trial information availableRatings
Meets Requirements
9.7
70
8.7
15
Ease of Use
9.8
72
9.1
15
Ease of Setup
9.7
71
9.7
6
Ease of Admin
9.6
50
9.3
5
Quality of Support
9.9
68
9.2
14
Has the product been a good partner in doing business?
9.6
46
9.3
5
Product Direction (% positive)
10.0
70
9.2
15
Features by Category
Generative AI
6.9
25
7.7
13
7.0
25
7.3
13
6.9
25
5.6
13
Communication
9.7
66
7.9
14
9.6
65
8.7
14
8.9
61
7.5
14
9.5
63
7.9
14
8.3
57
7.0
14
Internal Use
9.2
62
7.7
14
8.9
62
8.2
14
8.8
59
6.8
14
8.7
57
7.3
14
8.8
56
7.9
14
9.0
56
8.5
14
Categories
Categories
Shared Categories
Chatway Live Chat and Shopify Inbox are categorized as Live Chat
Unique Categories
Chatway Live Chat has no unique categories
Shopify Inbox has no unique categories
Reviews
Reviewers' Company Size
Chatway Live Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopify Inbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
11.0%
Leisure, Travel & Tourism
9.6%
Luxury Goods & Jewelry
5.5%
Design
5.5%
Consumer Services
5.5%
Other
63.0%
Accounting
20.0%
Luxury Goods & Jewelry
13.3%
Consulting
6.7%
Sporting Goods
6.7%
Retail
6.7%
Other
46.7%
Alternatives
Discussions
Chatway Live Chat has no discussions with answers
Shopify Inbox has no discussions with answers
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