# Chatway Live Chat vs Rocket.Chat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Chatway Live Chat excels in user-friendliness, with many users highlighting its clean interface and straightforward setup process. One user mentioned, "It’s very user-friendly and easy to navigate," which contributes to a smoother experience for customer support teams.
- **Users say** Rocket.Chat stands out for its open-source nature, allowing teams to customize and control their data. Reviewers appreciate the ability to collaborate effectively, with one noting, "I find Rocket.Chat very convenient and easy to use," which enhances team communication.
- **According to verified reviews** , Chatway Live Chat offers exceptional support quality, with users praising the responsiveness of the support team. A user shared, "The support team is great as well, and I’ve had a good experience with their help," indicating a reliable resource for troubleshooting.
- **Reviewers mention** that Rocket.Chat is particularly beneficial for project collaboration, especially when integrated with other tools like WhatsApp. Users find it helpful for sharing ideas and information, stating, "It makes sharing easier," which is crucial for teams working on joint projects.
- **G2 reviewers highlight** that Chatway Live Chat's AI capabilities significantly enhance customer support efficiency, with one user noting it "handles around 95% of incoming support requests automatically." This feature allows businesses to streamline their operations and focus on more complex inquiries.
- **Users report** that while Rocket.Chat has strong AI text generation features, it may not meet all user expectations in terms of overall usability compared to Chatway Live Chat. One user mentioned, "It's very easy to use and quite understandable," suggesting that Chatway may provide a more intuitive experience for everyday tasks.



| | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 90 | 374 | 
| **Largest Market Segment** | Small-Business (95.3% of reviews) | Mid-Market (50.4% of reviews) | 
| **Entry Level Price** | Free 1 Seats Per Month | Free Per Year | 

---
## Top Pros & Cons

### Chatway Live Chat

Pros:
- Ease of Use (19 reviews)
- Customer Support (10 reviews)

Cons:
- Limited Customization (3 reviews)
- Expensive (2 reviews)

### Rocket.Chat

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Not User-Friendly (7 reviews)
- User Interface (7 reviews)

---
## Ratings Comparison
| Rating | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
  | **Meets Requirements** | 9.7 (81 reviews) | 8.6 (282 reviews) | 
  | **Ease of Use** | 9.8 (84 reviews) | 8.7 (289 reviews) | 
  | **Ease of Setup** | 9.8 (83 reviews) | 8.2 (130 reviews) | 
  | **Ease of Admin** | 9.6 (55 reviews) | 8.3 (123 reviews) | 
  | **Quality of Support** | 9.9 (79 reviews) | 8.0 (237 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (51 reviews) | 8.2 (110 reviews) | 
  | **Product Direction (% positive)** | 9.9 (82 reviews) | 8.4 (278 reviews) | 

---
## Pricing

### Chatway Live Chat

#### Entry-Level Pricing

Plan: Free

Price: Free 1 Seats Per Month

Key Features:
- 1 Seat included
- Unlimited conversations
- FAQs & canned responses

[Browse all 4 editions](https://www.g2.com/products/chatway-chatway-live-chat/pricing)

#### Free Trial

Yes

### Rocket.Chat

#### Entry-Level Pricing

Plan: Starter

Price: Free Per Year

Description: Ideal for technical evaluation or small businesses

Key Features:
- Up to 50 users
- Self-managed only
- CORE CAPABILITIES, INCLUDING:

[Browse all 4 editions](https://www.g2.com/products/rocket-chat/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Rocket.Chat** | 8.3/10 | 219 |

#### Business Instant Messaging

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **File Sharing** | Not enough data | 8.6 (165 reviews) | 
| **Notifications** | Not enough data | 8.1 (175 reviews) | 
| **Search** | Not enough data | 8.0 (167 reviews) | 

#### Business Instant Messaging 

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **Audio Conferencing** | Not enough data | 7.7 (108 reviews) | 
| **Video Conferencing** | Not enough data | 7.6 (103 reviews) | 

#### Business Instant Messaging

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **Mobile Application** | Not enough data | 7.8 (151 reviews) | 
| **Web Application** | Not enough data | 9.0 (170 reviews) | 
| **Integrations** | Not enough data | 8.5 (125 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **Text Summarization** | Not enough data | 9.0 (5 reviews) | 

#### AI - Business Instant Messaging

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **AI Powered Search** | Not enough data | 9.0 (5 reviews) | 
| **Smart Notifications** | Not enough data | 9.3 (5 reviews) | 
| **AI Powered Language Translation** | Not enough data | 7.7 (5 reviews) | 
| **Content Generation** | Not enough data | 7.0 (5 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Rocket.Chat** | 9.0/10 | 10 |

#### Platform

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 9.4 (9 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 9.8 (9 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 7.4 (7 reviews) | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 8.3 (8 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.6 (8 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 10.0 (8 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | 7.9 (8 reviews) | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 9.4 (8 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Rocket.Chat** | 8.8/10 | 39 |

#### Collaboration Tools

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.5 (25 reviews) ✓ Verified | 
| **Presentations** | Not enough data | 8.5 (17 reviews) | 
| **Whiteboarding** | Not enough data | 8.7 (13 reviews) | 
| **Live Chat** | Not enough data | 9.2 (18 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | 9.1 (13 reviews) ✓ Verified | 

#### Meeting Coordination

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **Scheduling** | Not enough data | 9.2 (19 reviews) | 
| **Recording** | Not enough data | 8.7 (17 reviews) ✓ Verified | 
| **Participant Permissions** | Not enough data | 8.8 (22 reviews) ✓ Verified | 
| **One-Click Join** | Not enough data | 9.2 (16 reviews) | 

#### Software Type

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **Mobile** | Not enough data | 8.2 (23 reviews) ✓ Verified | 
| **Browser Application** | Not enough data | 9.4 (17 reviews) ✓ Verified | 
| **Desktop Application** | Not enough data | 9.0 (21 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Rocket.Chat** | 8.8/10 | 73 |

#### Functionality

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **Ease Of Integration** | Not enough data | 8.9 (59 reviews) | 
| **API Call Speed** | Not enough data | 8.7 (53 reviews) | 
| **Communication Varieties** | Not enough data | 9.2 (63 reviews) | 

#### Support

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **Documentation** | Not enough data | 8.7 (57 reviews) | 
| **Community Support** | Not enough data | 8.8 (60 reviews) | 
| **Professional Support** | Not enough data | 8.7 (53 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | 8.7/10 | 76 |
| **Rocket.Chat** | 8.6/10 | 146 |

#### Generative AI

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **AI Text Generation** | 7.1 (25 reviews) | 9.4 (8 reviews) | 
| **AI Text Summarization** | 7.1 (25 reviews) | 9.2 (8 reviews) | 
| **AI Text-to-Speech** | 7.1 (25 reviews) | 9.4 (8 reviews) | 

#### Communication

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **Pop-up Chat** | 9.7 (73 reviews) | 8.7 (107 reviews) ✓ Verified | 
| **Notifications** | 9.6 (69 reviews) | 8.3 (121 reviews) ✓ Verified | 
| **Targeted Emails** | 9.0 (62 reviews) | 8.1 (78 reviews) ✓ Verified | 
| **In-App Messaging** | 9.5 (68 reviews) | 8.5 (108 reviews) ✓ Verified | 
| **Co-Browsing** | 8.4 (59 reviews) | 8.7 (48 reviews) | 

####  Internal Use

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **Customization ** | 9.2 (61 reviews) | 8.0 (109 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.9 (65 reviews) | 8.7 (93 reviews) ✓ Verified | 
| **Lead Development** | 9.0 (59 reviews) | 8.1 (80 reviews) ✓ Verified | 
| **Knowledge Base** | 8.8 (59 reviews) | 8.4 (78 reviews) ✓ Verified | 
| **Team Inbox ** | 8.9 (59 reviews) | 8.7 (101 reviews) ✓ Verified | 
| **Customer Profiles** | 9.1 (56 reviews) | 8.7 (82 reviews) ✓ Verified | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)


**Unique to Rocket.Chat (5):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Chatway Live Chat | Rocket.Chat | 
|---|---|---|
| **Small-Business** | 95.3% | 35.6% | 
| **Mid-Market** | 3.5% | 50.4% | 
| **Enterprise** | 1.2% | 13.9% | 

### By Industry

#### Chatway Live Chat

- **Retail:** 9.4%
- **Leisure, Travel & Tourism:** 9.4%
- **Design:** 5.9%
- **Education Management:** 4.7%
- **Consumer Services:** 4.7%
- **Computer Software:** 4.7%
- **Luxury Goods & Jewelry:** 4.7%
- **Health, Wellness and Fitness:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Information Technology and Services:** 3.5%
- **Other:** 45.9%

#### Rocket.Chat

- **Information Technology and Services:** 22.8%
- **Computer Software:** 14.6%
- **Hospital & Health Care:** 4.3%
- **Marketing and Advertising:** 3.6%
- **Education Management:** 3.6%
- **Telecommunications:** 3.0%
- **Consumer Services:** 3.0%
- **Government Administration:** 2.4%
- **Higher Education:** 2.1%
- **Financial Services:** 2.1%
- **Other:** 38.3%

---
## Alternatives

### Alternatives to Chatway Live Chat

- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (744 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6983 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Smartsupp](https://www.g2.com/products/smartsupp/reviews) — 4.7/5 stars (1048 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7693 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7351 reviews)

### Alternatives to Rocket.Chat

- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19116 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18902 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39120 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Mattermost](https://www.g2.com/products/mattermost/reviews) — 4.3/5 stars (368 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56441 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Jitsi](https://www.g2.com/products/jitsi/reviews) — 4.3/5 stars (228 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (523 reviews)

---
## Top Discussions

### Chatway Live Chat

No discussions available for this product.

### Rocket.Chat

- Title: [Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?](https://www.g2.com/discussions/rocket-chat-had-the-voice-message-option-but-it-was-removed-could-it-be-reinstated-or-i-will-have-to-ask-my-company-because-it-might-be-a-case-it-was-restricted-by-them) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Can I use this for personal use, similar to Whatsapp or Telegram?](https://www.g2.com/discussions/can-i-use-this-for-personal-use-similar-to-whatsapp-or-telegram) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Is is possible to customize the REST Api of Rocket Chat?](https://www.g2.com/discussions/12467-is-is-possible-to-customize-the-rest-api-of-rocket-chat) — 2 comments, 1 upvote
  > **Top comment:** "If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat..."
- Title: [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) — 1 comment
  > **Top comment:** "We use Rocket.chat as a messaging platforms for our volunteers to keep in contact with each other, We also use it to notify our volunteers of new..."
- Title: [When would there be a stable release of rocket chat which would all almost all the essential features working that I have discussed in most disliked features question above?](https://www.g2.com/discussions/when-would-there-be-a-stable-release-of-rocket-chat-which-would-all-almost-all-the-essential-features-working-that-i-have-discussed-in-most-disliked-features-question-above) — 1 comment, 1 upvote
  > **Top comment:** "Hello everyone, Are you looking for a professional trader, forex and binary manager who will help you trade and manage your account with good and massive..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chatway-chatway-live-chat-vs-rocket-chat)