Compare Chatway Live Chat and LiveChat 
At a Glance
Market Segments
Small-Business (96.4% of reviews)
Small-Business (44.7% of reviews)
Entry-Level Pricing
Free 1 Seats Per Month
$19.00 100 Visitors Per Month
Chatway Live Chat
Star Rating
(87)4.9 out of 5
Market Segments
Small-Business (96.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 Seats Per Month
Browse all 4 pricing plansLiveChat
Star Rating
(804)4.4 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in user-friendliness, with many users highlighting its intuitive interface and ease of use. One user mentioned, "I love how easy it is to chat with our customers," which reflects the platform's ability to streamline customer interactions effectively.
- Users say that Chatway Live Chat stands out for its quick setup and automation capabilities. Reviewers appreciate how the AI agent connects to their knowledge base, handling around 95% of incoming support requests automatically, making it a powerful tool for managing customer inquiries.
- According to verified reviews, LiveChat offers excellent customer support, with users noting the availability of both technology and human assistance when needed. This combination enhances the overall customer experience, as one user stated, "customer support is excellent using their own technology."
- Reviewers mention that Chatway Live Chat provides a comprehensive solution by integrating website chat, email support, and social media messages into one platform. This feature simplifies communication channels, as one user noted, "Brings website chat, email support, and Facebook messages into one."
- G2 reviewers highlight that while LiveChat has a strong presence in the small business segment, it may not cater as effectively to larger enterprises. Users appreciate its help desk functions, but some feel it could benefit from more advanced features for scaling operations.
- Users report that Chatway Live Chat's customization options are a significant advantage, with many praising its ability to tailor the chat experience to their specific needs. One user remarked on its simplicity and power, indicating that it effectively meets diverse business requirements.
Pricing
Entry-Level Pricing
Chatway Live Chat
Free
Free
1 Seats Per Month
- 1 Seat included
- Unlimited conversations
- FAQs & canned responses
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Chatway Live Chat
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
9.7
80
9.1
702
Ease of Use
9.8
83
9.3
701
Ease of Setup
9.8
82
9.0
281
Ease of Admin
9.6
55
9.1
272
Quality of Support
9.9
78
9.1
650
Has the product been a good partner in doing business?
9.6
51
9.1
264
Product Direction (% positive)
9.9
81
8.3
695
Features by Category
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
268
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
82
|
Verified
9.2
61
8.4
281
|
Verified
Not enough data
9.2
88
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
9.1
217
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.1
25
7.4
9
7.1
25
7.5
8
7.1
25
Feature Not Available
Communication
9.7
72
9.2
328
|
Verified
9.6
68
8.9
326
|
Verified
8.9
61
8.4
221
9.5
67
8.8
269
|
Verified
8.4
59
8.3
30
Internal Use
9.2
61
8.4
281
|
Verified
8.9
65
8.8
303
|
Verified
9.0
59
8.6
253
|
Verified
8.8
59
8.6
258
|
Verified
8.9
59
8.6
244
|
Verified
9.1
56
8.4
249
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatway Live Chat and LiveChat are categorized as Live Chat
Unique Categories
Chatway Live Chat has no unique categories
LiveChat is categorized as Chatbots, Help Desk, Conversational Marketing, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Chatway Live Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
9.5%
Leisure, Travel & Tourism
9.5%
Design
6.0%
Education Management
4.8%
Consumer Services
4.8%
Other
65.5%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Discussions
Chatway Live Chat has no discussions with answers
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we...Read more
How does LiveChat work when no one is available?
3 Comments
Official Response from LiveChat
When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your...Read more
Can one user respond to multiple chats concurrently?
3 Comments
Official Response from LiveChat
Each user can chat with up to 99 customers at the same time.
Read more
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