# Chatway Live Chat vs LiveChat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LiveChat excels in user-friendliness, with many users highlighting its intuitive interface and ease of use. One user mentioned, "I love how easy it is to chat with our customers," which reflects the platform's ability to streamline customer interactions effectively.
- **Users say** that Chatway Live Chat stands out for its quick setup and automation capabilities. Reviewers appreciate how the AI agent connects to their knowledge base, handling around 95% of incoming support requests automatically, making it a powerful tool for managing customer inquiries.
- **According to verified reviews** , LiveChat offers excellent customer support, with users noting the availability of both technology and human assistance when needed. This combination enhances the overall customer experience, as one user stated, "customer support is excellent using their own technology."
- **Reviewers mention** that Chatway Live Chat provides a comprehensive solution by integrating website chat, email support, and social media messages into one platform. This feature simplifies communication channels, as one user noted, "Brings website chat, email support, and Facebook messages into one."
- **G2 reviewers highlight** that while LiveChat has a strong presence in the small business segment, it may not cater as effectively to larger enterprises. Users appreciate its help desk functions, but some feel it could benefit from more advanced features for scaling operations.
- **Users report** that Chatway Live Chat's customization options are a significant advantage, with many praising its ability to tailor the chat experience to their specific needs. One user remarked on its simplicity and power, indicating that it effectively meets diverse business requirements.



| | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 89 | 808 | 
| **Largest Market Segment** | Small-Business (95.3% of reviews) | Small-Business (44.6% of reviews) | 
| **Entry Level Price** | Free 1 Seats Per Month | $19.00 100 Visitors Per Month | 

---
## Top Pros & Cons

### Chatway Live Chat

Pros:
- Ease of Use (19 reviews)
- Customer Support (10 reviews)

Cons:
- Limited Customization (3 reviews)
- Expensive (2 reviews)

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

---
## Ratings Comparison
| Rating | Chatway Live Chat | LiveChat | 
|---|---|---|
  | **Meets Requirements** | 9.7 (80 reviews) | 9.1 (706 reviews) | 
  | **Ease of Use** | 9.8 (83 reviews) | 9.3 (705 reviews) | 
  | **Ease of Setup** | 9.8 (82 reviews) | 9.0 (285 reviews) | 
  | **Ease of Admin** | 9.6 (55 reviews) | 9.1 (276 reviews) | 
  | **Quality of Support** | 9.9 (78 reviews) | 9.1 (654 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (51 reviews) | 9.1 (268 reviews) | 
  | **Product Direction (% positive)** | 9.9 (81 reviews) | 8.3 (698 reviews) | 

---
## Pricing

### Chatway Live Chat

#### Entry-Level Pricing

Plan: Free

Price: Free 1 Seats Per Month

Key Features:
- 1 Seat included
- Unlimited conversations
- FAQs & canned responses

[Browse all 4 editions](https://www.g2.com/products/chatway-chatway-live-chat/pricing)

#### Free Trial

Yes

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **LiveChat** | 8.8/10 | 439 |

#### Ticket and Case Management

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.2 (248 reviews) | 
| **Ticket response user experience** | Not enough data | 9.1 (245 reviews) | 
| **Workflow** | Not enough data | 9.0 (239 reviews) | 
| **Response Automation** | Not enough data | 9.2 (253 reviews) | 
| **SLA Management** | Not enough data | 8.5 (156 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.0 (231 reviews) | 
| **Ticket Collaboration** | Not enough data | 9.1 (230 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.9 (142 reviews) ✓ Verified | 

#### Generative AI

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.4 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.2 (220 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.3 (232 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 9.4 (269 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.9 (222 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.5 (108 reviews) | 

#### Platform

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Mobile User Support** | Not enough data | 9.1 (82 reviews) ✓ Verified | 
| **Customization ** | 9.2 (61 reviews) | 8.4 (281 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.2 (88 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.9 (73 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 9.0 (213 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.1 (217 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Messenger

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Responses

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational Platform

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Customer Support

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | 8.7/10 | 75 |
| **LiveChat** | 8.5/10 | 402 |

#### Generative AI

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **AI Text Generation** | 7.1 (25 reviews) | 7.4 (9 reviews) | 
| **AI Text Summarization** | 7.1 (25 reviews) | 7.5 (8 reviews) | 
| **AI Text-to-Speech** | 7.1 (25 reviews) | Feature Not Available | 

#### Communication

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Pop-up Chat** | 9.7 (72 reviews) | 9.2 (329 reviews) ✓ Verified | 
| **Notifications** | 9.6 (68 reviews) | 8.9 (328 reviews) ✓ Verified | 
| **Targeted Emails** | 8.9 (61 reviews) | 8.4 (221 reviews) | 
| **In-App Messaging** | 9.5 (67 reviews) | 8.8 (269 reviews) ✓ Verified | 
| **Co-Browsing** | 8.4 (59 reviews) | 8.3 (30 reviews) | 

####  Internal Use

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Customization ** | 9.2 (61 reviews) | 8.4 (281 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.9 (65 reviews) | 8.8 (304 reviews) ✓ Verified | 
| **Lead Development** | 9.0 (59 reviews) | 8.6 (254 reviews) ✓ Verified | 
| **Knowledge Base** | 8.8 (59 reviews) | 8.6 (259 reviews) ✓ Verified | 
| **Team Inbox ** | 8.9 (59 reviews) | 8.6 (244 reviews) ✓ Verified | 
| **Customer Profiles** | 9.1 (56 reviews) | 8.4 (249 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)


**Unique to LiveChat (7):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Chatway Live Chat | LiveChat | 
|---|---|---|
| **Small-Business** | 95.3% | 44.6% | 
| **Mid-Market** | 3.5% | 37.5% | 
| **Enterprise** | 1.2% | 18.0% | 

### By Industry

#### Chatway Live Chat

- **Retail:** 9.5%
- **Leisure, Travel & Tourism:** 9.5%
- **Design:** 6.0%
- **Education Management:** 4.8%
- **Consumer Services:** 4.8%
- **Computer Software:** 4.8%
- **Luxury Goods & Jewelry:** 4.8%
- **Hospital & Health Care:** 3.6%
- **Information Technology and Services:** 3.6%
- **Marketing and Advertising:** 3.6%
- **Other:** 45.2%

#### LiveChat

- **Computer Software:** 8.8%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.2%

---
## Alternatives

### Alternatives to Chatway Live Chat

- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (739 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Smartsupp](https://www.g2.com/products/smartsupp/reviews) — 4.7/5 stars (1048 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7652 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)

### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)

---
## Top Discussions

### Chatway Live Chat

No discussions available for this product.

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chatway-chatway-live-chat-vs-livechat)