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Compare Chatway Live Chat and LiveChat 
Featured Products
At a Glance
Market Segments
Small-Business (97.3% of reviews)
Small-Business (44.7% of reviews)
Entry-Level Pricing
Free 1 Seats Per Month
$19.00 100 Visitors Per Month
Chatway Live Chat
Star Rating
(77)4.9 out of 5
Market Segments
Small-Business (97.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 Seats Per Month
Browse all 4 pricing plansLiveChat
Star Rating
(775)4.5 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Chatway Live Chat excels in user satisfaction, reflected in its higher overall score compared to LiveChat. Users appreciate its lightweight design and practical helpdesk features, making it a favorite for teams seeking efficiency.
- According to verified reviews, LiveChat is recognized for its robust AI capabilities, which assist agents by providing answers from the knowledge base. This feature has been noted to significantly reduce the number of conversations needed, enhancing overall productivity.
- Users say that Chatway Live Chat is particularly easy to set up and manage, with many highlighting its ability to keep support tickets organized. This simplicity is a major advantage for teams looking for a straightforward communication tool.
- Reviewers mention that LiveChat offers excellent customer support, with users noting the platform's reliability and straightforward implementation process. This has made it a go-to choice for small businesses needing dependable service.
- G2 reviewers highlight that while LiveChat has strong features like AI text generation, Chatway Live Chat's focus on in-app messaging and notifications provides a more streamlined experience for users who prioritize real-time communication.
- According to recent feedback, both platforms have their strengths, but Chatway Live Chat's free entry-level pricing makes it an attractive option for small businesses, while LiveChat's paid features offer advanced capabilities that some users find invaluable.
Pricing
Entry-Level Pricing
Chatway Live Chat
Free
Free
1 Seats Per Month
- 1 Seat included
- Unlimited conversations
- FAQs & canned responses
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Chatway Live Chat
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
9.7
72
9.1
691
Ease of Use
9.8
74
9.3
690
Ease of Setup
9.7
73
9.0
271
Ease of Admin
9.6
51
9.1
263
Quality of Support
9.9
70
9.1
640
Has the product been a good partner in doing business?
9.6
47
9.0
255
Product Direction (% positive)
9.8
72
8.3
684
Features by Category
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
267
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
80
|
Verified
9.2
61
8.4
279
|
Verified
Not enough data
9.2
86
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
8.9
212
|
Verified
Not enough data
9.1
216
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.1
25
7.4
9
7.1
25
7.5
8
7.1
25
Feature Not Available
Communication
9.7
66
9.1
320
|
Verified
9.6
65
8.9
325
|
Verified
8.9
61
8.4
221
9.5
63
8.8
269
|
Verified
8.3
57
8.3
30
Internal Use
9.2
61
8.4
279
|
Verified
8.9
63
8.8
301
|
Verified
9.0
59
8.6
251
|
Verified
8.8
57
8.6
257
|
Verified
8.9
57
8.6
243
|
Verified
9.1
56
8.4
249
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatway Live Chat and LiveChat are categorized as Live Chat
Unique Categories
Chatway Live Chat has no unique categories
LiveChat is categorized as Chatbots, Help Desk, Conversational Marketing, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Chatway Live Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
10.7%
Leisure, Travel & Tourism
9.3%
Design
6.7%
Luxury Goods & Jewelry
5.3%
Consumer Services
5.3%
Other
62.7%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.0%
Financial Services
4.0%
Internet
3.8%
Other
68.7%
Alternatives
Discussions
Chatway Live Chat has no discussions with answers
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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