# Chatway Live Chat, Cliengo vs Sprinklr Service Comparison

| | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 88 | 12 | 737 | 
| **Largest Market Segment** | Small-Business (95.3% of reviews) | Small-Business (50.0% of reviews) | Enterprise (42.2% of reviews) | 
| **Entry Level Price** | Free 1 Seats Per Month | No pricing available | $4,200.00 1 User Per Year | 

---
## Top Pros & Cons

### Chatway Live Chat

Pros:
- Ease of Use (19 reviews)
- Customer Support (10 reviews)

Cons:
- Limited Customization (3 reviews)
- Expensive (2 reviews)

### Cliengo

**Not enough data**

### Sprinklr Service

Pros:
- Ease of Use (81 reviews)
- Features (63 reviews)

Cons:
- Complexity (29 reviews)
- Learning Curve (27 reviews)

---
## Ratings Comparison
| Rating | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
  | **Meets Requirements** | 9.7 (80 reviews) | 9.2 (12 reviews) | 8.5 (599 reviews) | 
  | **Ease of Use** | 9.8 (83 reviews) | 9.6 (12 reviews) | 8.3 (621 reviews) | 
  | **Ease of Setup** | 9.8 (82 reviews) | 9.8 (8 reviews) | 8.0 (458 reviews) | 
  | **Ease of Admin** | 9.6 (55 reviews) | 9.4 (8 reviews) | 8.1 (242 reviews) | 
  | **Quality of Support** | 9.9 (78 reviews) | 8.3 (12 reviews) | 8.1 (582 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (51 reviews) | 8.8 (8 reviews) | 8.6 (243 reviews) | 
  | **Product Direction (% positive)** | 9.9 (81 reviews) | 9.0 (12 reviews) | 8.7 (605 reviews) | 

---
## Pricing

### Chatway Live Chat

#### Entry-Level Pricing

Plan: Free

Price: Free 1 Seats Per Month

Key Features:
- 1 Seat included
- Unlimited conversations
- FAQs & canned responses

[Browse all 4 editions](https://www.g2.com/products/chatway-chatway-live-chat/pricing)

#### Free Trial

Yes

### Cliengo

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Sprinklr Service

#### Entry-Level Pricing

Plan: Digital + Voice Package- Service 2

Price: $4,200.00 1 User Per Year

Description: Voice, live chat & messaging: 

Provide seamless 
experiences across 30+ digital channels and robust 
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer 
satisfaction

Key Features:
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts

[Browse all 3 editions](https://www.g2.com/products/sprinklr-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Sprinklr Service** | 8.0/10 | 192 |

#### Ticket and Case Management

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.6 (69 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.5 (71 reviews) ✓ Verified | 
| **Workflow** | Not enough data | Not enough data | 8.6 (73 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | Not enough data | 7.9 (69 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | Not enough data | 8.0 (64 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.3 (69 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.3 (67 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.2 (70 reviews) ✓ Verified | 

#### Generative AI

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (45 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.0 (46 reviews) | 

#### Agentic AI - Help Desk

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.9 (18 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.9 (18 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.1 (18 reviews) | 

#### Communication Channels

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.1 (63 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | Not enough data | 8.1 (64 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | Not enough data | 7.8 (68 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | Not enough data | 8.9 (67 reviews) ✓ Verified | 
| **Voice** | Not enough data | Not enough data | 7.0 (59 reviews) | 

#### Platform

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 7.6 (73 reviews) ✓ Verified | 
| **Customization ** | 9.2 (61 reviews) | Feature Not Available | 7.8 (141 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.6 (80 reviews) ✓ Verified | 
| **Integration** | Not enough data | Not enough data | 8.2 (77 reviews) ✓ Verified | 
| **Reporting** | Not enough data | Not enough data | 8.9 (85 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | Not enough data | 8.9 (86 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Sprinklr Service** | 8.4/10 | 67 |

#### Administration

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 8.6 (50 reviews) | 
| **Data Workflows** | Not enough data | Not enough data | 8.4 (47 reviews) | 
| **Issue Management** | Not enough data | Not enough data | 8.4 (47 reviews) | 

#### Knowledge Management

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.4 (48 reviews) | 
| **Publishing Workflows** | Not enough data | Not enough data | 8.3 (47 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.7 (52 reviews) | 

#### Compliance

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 8.3 (48 reviews) | 
| **Data Governance** | Not enough data | Not enough data | 8.5 (48 reviews) | 
| **Compliance** | Not enough data | Not enough data | 8.5 (45 reviews) | 
| **Auditing** | Not enough data | Not enough data | 8.3 (44 reviews) | 

#### Customer Support

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 8.0 (46 reviews) | 
| **Suggestions** | Not enough data | Not enough data | 8.1 (44 reviews) | 
| **Decision Trees** | Not enough data | Not enough data | 7.9 (45 reviews) | 

#### Data Security

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 8.4 (45 reviews) | 
| **Data Transport** | Not enough data | Not enough data | 8.4 (45 reviews) | 
| **Access Management** | Not enough data | Not enough data | 8.6 (48 reviews) | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 8.6 (47 reviews) | 

#### Administration

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.5 (45 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.6 (44 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 8.6 (45 reviews) | 

#### Generative AI

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.3 (41 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Sprinklr Service** | 6.2/10 | 43 |

#### Call Analytics

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 5.7 (33 reviews) | 
| **Machine Learning** | Not enough data | Not enough data | 6.0 (35 reviews) | 
| **Call Analysis** | Not enough data | Not enough data | 5.6 (31 reviews) | 
| **Lead Qualification** | Not enough data | Not enough data | 6.1 (31 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 6.3 (34 reviews) | 
| **Speech-to-Text** | Not enough data | Not enough data | 5.8 (31 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 6.3 (30 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.9 (11 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.7 (11 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.1 (11 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 6.4 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.4 (11 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.7 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.8 (12 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Sprinklr Service** | 7.9/10 | 58 |

#### Quality Assurance

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 8.2 (51 reviews) | 
| **Calibration** | Not enough data | Not enough data | 7.9 (50 reviews) | 
| **Reports** | Not enough data | Not enough data | 8.4 (51 reviews) | 

#### Engagement

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | 8.1 (51 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.0 (50 reviews) | 
| **Training** | Not enough data | Not enough data | 7.7 (48 reviews) | 

#### Performance

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 7.9 (49 reviews) | 
| **Compliance** | Not enough data | Not enough data | 8.3 (46 reviews) | 

#### Generative AI

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.9 (42 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.2 (41 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Sprinklr Service** | 7.4/10 | 174 |

#### Channels

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Voice** | Not enough data | Not enough data | 6.9 (142 reviews) | 
| **Social** | Not enough data | Not enough data | 8.4 (145 reviews) | 
| **Web Chat** | Not enough data | Not enough data | 7.9 (138 reviews) | 
| **Mobile SMS** | Not enough data | Not enough data | 7.5 (140 reviews) | 
| **Email** | Not enough data | Not enough data | 7.6 (135 reviews) | 

#### Generative AI

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 6.6 (113 reviews) | 

#### Functions

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 7.5 (139 reviews) | 
| **Session Queuing** | Not enough data | Not enough data | 7.6 (132 reviews) | 
| **Concurrent Calling** | Not enough data | Not enough data | 7.3 (134 reviews) | 
| **Speech Analytics** | Not enough data | Not enough data | 7.3 (132 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 6.8 (131 reviews) | 
| **IVR** | Not enough data | Not enough data | 7.1 (135 reviews) | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 7.6 (128 reviews) | 
| **Persistent Data** | Not enough data | Not enough data | 8.0 (129 reviews) | 

#### Agentic AI - Contact Center

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.9 (22 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.7 (22 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.2 (22 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.5 (22 reviews) | 

#### Administrative

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 7.8 (130 reviews) | 
| **Administrator Access** | Not enough data | Not enough data | 7.8 (130 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.4 (144 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 7.8 (131 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 7.9 (142 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Sprinklr Service** | 8.4/10 | 74 |

#### Responses

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | 8.5 (57 reviews) | 
| **Control** | Not enough data | Not enough data | 8.5 (57 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.5 (57 reviews) | 
| **Menu bars** | Not enough data | Not enough data | 8.6 (55 reviews) | 
| **Drip sequences** | Not enough data | Not enough data | 8.3 (53 reviews) | 

#### Platform

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | 8.5 (54 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.4 (56 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.5 (56 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.7 (56 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 8.1 (51 reviews) | 
| **Role-based access** | Not enough data | Not enough data | 8.4 (56 reviews) | 
| **Collection of information** | Not enough data | Not enough data | 8.2 (53 reviews) | 

#### Generative AI

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 7.9 (38 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.8 (37 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Sprinklr Service** | 8.3/10 | 44 |

#### Workforce Management

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 9.0 (33 reviews) | 
| **Skills Management** | Not enough data | Not enough data | 8.2 (33 reviews) | 
| **Shift Scheduling** | Not enough data | Not enough data | 8.1 (34 reviews) | 
| **Agent Self-Service** | Not enough data | Not enough data | 8.1 (33 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 8.1 (32 reviews) | 

#### Administration

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 7.8 (36 reviews) | 
| **Performance Analysis** | Not enough data | Not enough data | 8.7 (35 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.6 (36 reviews) | 
| **Forecasting** | Not enough data | Not enough data | 8.1 (33 reviews) | 
| **Intraday Management** | Not enough data | Not enough data | 8.1 (35 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | 8.7/10 | 75 |
| **Cliengo** | 8.5/10 | 11 |
| **Sprinklr Service** | 7.9/10 | 194 |

#### Generative AI

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **AI Text Generation** | 7.1 (25 reviews) | Feature Not Available | 7.8 (74 reviews) | 
| **AI Text Summarization** | 7.1 (25 reviews) | Not enough data | 7.4 (72 reviews) | 
| **AI Text-to-Speech** | 7.1 (25 reviews) | Feature Not Available | 7.2 (72 reviews) | 

#### Communication

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Pop-up Chat** | 9.7 (72 reviews) | 9.2 (11 reviews) ✓ Verified | 7.9 (101 reviews) ✓ Verified | 
| **Notifications** | 9.6 (68 reviews) | 8.6 (11 reviews) ✓ Verified | 8.3 (111 reviews) ✓ Verified | 
| **Targeted Emails** | 8.9 (61 reviews) | 8.5 (10 reviews) | 7.6 (98 reviews) | 
| **In-App Messaging** | 9.5 (67 reviews) | 8.0 (9 reviews) | 8.3 (101 reviews) | 
| **Co-Browsing** | 8.4 (59 reviews) | Feature Not Available | 7.3 (95 reviews) | 

####  Internal Use

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Customization ** | 9.2 (61 reviews) | Feature Not Available | 7.8 (141 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.9 (65 reviews) | 8.7 (10 reviews) ✓ Verified | 8.1 (108 reviews) ✓ Verified | 
| **Lead Development** | 9.0 (59 reviews) | 8.3 (11 reviews) ✓ Verified | 7.9 (101 reviews) | 
| **Knowledge Base** | 8.8 (59 reviews) | Feature Not Available | 8.4 (101 reviews) | 
| **Team Inbox ** | 8.9 (59 reviews) | 7.9 (11 reviews) ✓ Verified | 8.0 (102 reviews) ✓ Verified | 
| **Customer Profiles** | 9.1 (56 reviews) | 8.5 (11 reviews) ✓ Verified | 8.1 (108 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Sprinklr Service** | 7.6/10 | 66 |

#### Generative AI

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (41 reviews) | 

#### Self-Service Experience

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.0 (53 reviews) | 
| **Searchable Articles** | Not enough data | Not enough data | 7.6 (54 reviews) | 
| **Community Forums** | Not enough data | Not enough data | 7.3 (53 reviews) | 
| **Mobile Optimization** | Not enough data | Not enough data | 8.1 (51 reviews) | 
| **Personalization** | Not enough data | Not enough data | 7.6 (52 reviews) | 

#### Self-Service Platform

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 8.1 (53 reviews) | 
| **Automation** | Not enough data | Not enough data | 7.8 (52 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 7.5 (54 reviews) | 
| **Integrations** | Not enough data | Not enough data | 7.7 (54 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.5 (8 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.1 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.5 (8 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.3 (8 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Sprinklr Service** | 7.6/10 | 408 |

#### Generative AI

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.9 (233 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 6.8 (224 reviews) | 

#### Process

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 8.3 (315 reviews) | 
| **Tickets** | Not enough data | Not enough data | 7.8 (313 reviews) | 
| **Macros** | Not enough data | Not enough data | 8.2 (312 reviews) | 

#### Channels

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | 7.3 (285 reviews) | 
| **Social** | Not enough data | Not enough data | 8.8 (336 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 7.2 (277 reviews) | 
| **Phone** | Not enough data | Not enough data | 6.6 (266 reviews) | 
| **Text** | Not enough data | Not enough data | 7.5 (273 reviews) | 

#### Insight

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 7.7 (295 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.3 (319 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 7.9 (287 reviews) | 
| **Help Desk** | Not enough data | Not enough data | 7.6 (285 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Sprinklr Service** | 7.8/10 | 13 |

#### Generative AI

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.8 (12 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Sprinklr Service** | 7.0/10 | 115 |

#### Generative AI

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.1 (103 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.0 (103 reviews) | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Sprinklr Service** | 6.0/10 | 33 |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 5.6 (31 reviews) | 
| **Messaging and Notifications** | Not enough data | Not enough data | 6.2 (31 reviews) | 
| **AI agents ** | Not enough data | Not enough data | 6.0 (31 reviews) | 
| **Voice assistants** | Not enough data | Not enough data | 5.3 (30 reviews) | 
| **Communication apps** | Not enough data | Not enough data | 5.8 (30 reviews) | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 5.8 (30 reviews) | 
| **Sales channels** | Not enough data | Not enough data | 5.6 (30 reviews) | 
| **Payment Platform** | Not enough data | Not enough data | 5.7 (30 reviews) | 
| **Internal tools** | Not enough data | Not enough data | 5.9 (29 reviews) | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 7.2 (29 reviews) | 
| **Advance reporting** | Not enough data | Not enough data | 7.1 (29 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)


**Unique to Cliengo (1):** [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Sprinklr Service (13):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Chatway Live Chat | Cliengo | Sprinklr Service | 
|---|---|---|---|
| **Small-Business** | 95.3% | 50.0% | 27.5% | 
| **Mid-Market** | 3.5% | 41.7% | 30.3% | 
| **Enterprise** | 1.2% | 8.3% | 42.2% | 

### By Industry

#### Chatway Live Chat

- **Retail:** 9.5%
- **Leisure, Travel & Tourism:** 9.5%
- **Design:** 6.0%
- **Education Management:** 4.8%
- **Consumer Services:** 4.8%
- **Computer Software:** 4.8%
- **Luxury Goods & Jewelry:** 4.8%
- **Hospital & Health Care:** 3.6%
- **Information Technology and Services:** 3.6%
- **Marketing and Advertising:** 3.6%
- **Other:** 45.2%

#### Cliengo

- **Marketing and Advertising:** 16.7%
- **Information Technology and Services:** 16.7%
- **Consumer Electronics:** 16.7%
- **Telecommunications:** 8.3%
- **Sporting Goods:** 8.3%
- **Financial Services:** 8.3%
- **Consumer Goods:** 8.3%
- **Computer Games:** 8.3%
- **Architecture & Planning:** 8.3%

#### Sprinklr Service

- **Consumer Services:** 10.9%
- **Marketing and Advertising:** 10.3%
- **Information Technology and Services:** 5.4%
- **Financial Services:** 5.1%
- **Food & Beverages:** 4.0%
- **Insurance:** 3.8%
- **Telecommunications:** 3.8%
- **Entertainment:** 3.4%
- **Hospital & Health Care:** 3.1%
- **Retail:** 3.1%
- **Other:** 47.2%

---
## Alternatives

### Alternatives to Chatway Live Chat

- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Smartsupp](https://www.g2.com/products/smartsupp/reviews) — 4.7/5 stars (1047 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)

### Alternatives to Cliengo

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)

### Alternatives to Sprinklr Service

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6422 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)

---
## Top Discussions

### Chatway Live Chat

No discussions available for this product.

### Cliengo

- Title: [How can I integrate Cliengo with more software?](https://www.g2.com/discussions/11904-como-puedo-integrar-cliengo-con-mas-software) — 1 comment, 1 upvote
  > **Top comment:** "Hey Marina...great question! I'm a Market Research Analyst at G2 focusing on AI & Analytics. 

You can integrate Cliengo with Google Ads..."

### Sprinklr Service

- Title: [Does anyone have experience with Sprinklr sentiment analysis](https://www.g2.com/discussions/does-anyone-have-experience-with-sprinklr-sentiment-analysis) — 1 comment, 1 upvote
  > **Top comment:** "i have really lost alot of money in the name of bitcoin mining and binary trading because i kept meeting the wrong managers ,.... it is sad that i have..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chatway-chatway-live-chat-vs-cliengo-vs-sprinklr-service)