# Chatway Live Chat, Cliengo vs JivoChat Comparison

| | Chatway Live Chat | Cliengo | JivoChat | 
|---|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 88 | 12 | 51 | 
| **Largest Market Segment** | Small-Business (95.3% of reviews) | Small-Business (50.0% of reviews) | Mid-Market (66.0% of reviews) | 
| **Entry Level Price** | Free 1 Seats Per Month | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Chatway Live Chat

Pros:
- Ease of Use (19 reviews)
- Customer Support (10 reviews)

Cons:
- Limited Customization (3 reviews)
- Expensive (2 reviews)

### Cliengo

**Not enough data**

### JivoChat

**Not enough data**

---
## Ratings Comparison
| Rating | Chatway Live Chat | Cliengo | JivoChat | 
|---|---|---|---|
  | **Meets Requirements** | 9.7 (80 reviews) | 9.2 (12 reviews) | 9.3 (39 reviews) | 
  | **Ease of Use** | 9.8 (83 reviews) | 9.6 (12 reviews) | 9.6 (40 reviews) | 
  | **Ease of Setup** | 9.8 (82 reviews) | 9.8 (8 reviews) | 9.5 (29 reviews) | 
  | **Ease of Admin** | 9.6 (55 reviews) | 9.4 (8 reviews) | 9.5 (29 reviews) | 
  | **Quality of Support** | 9.9 (78 reviews) | 8.3 (12 reviews) | 8.9 (41 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (51 reviews) | 8.8 (8 reviews) | 9.1 (29 reviews) | 
  | **Product Direction (% positive)** | 9.9 (81 reviews) | 9.0 (12 reviews) | 8.8 (40 reviews) | 

---
## Pricing

### Chatway Live Chat

#### Entry-Level Pricing

Plan: Free

Price: Free 1 Seats Per Month

Key Features:
- 1 Seat included
- Unlimited conversations
- FAQs & canned responses

[Browse all 4 editions](https://www.g2.com/products/chatway-chatway-live-chat/pricing)

#### Free Trial

Yes

### Cliengo

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### JivoChat

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **JivoChat** | N/A | N/A |

#### Responses

| Feature | Chatway Live Chat | Cliengo | JivoChat | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Chatway Live Chat | Cliengo | JivoChat | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Feature Not Available | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chatway Live Chat | Cliengo | JivoChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Chatway Live Chat** | 8.7/10 | 75 |
| **Cliengo** | 8.5/10 | 11 |
| **JivoChat** | 9.0/10 | 40 |

#### Generative AI

| Feature | Chatway Live Chat | Cliengo | JivoChat | 
|---|---|---|---|
| **AI Text Generation** | 7.1 (25 reviews) | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 7.1 (25 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 7.1 (25 reviews) | Feature Not Available | Not enough data | 

#### Communication

| Feature | Chatway Live Chat | Cliengo | JivoChat | 
|---|---|---|---|
| **Pop-up Chat** | 9.7 (72 reviews) | 9.2 (11 reviews) ✓ Verified | 9.6 (39 reviews) ✓ Verified | 
| **Notifications** | 9.6 (68 reviews) | 8.6 (11 reviews) ✓ Verified | 9.2 (39 reviews) ✓ Verified | 
| **Targeted Emails** | 8.9 (61 reviews) | 8.5 (10 reviews) | 9.4 (36 reviews) | 
| **In-App Messaging** | 9.5 (67 reviews) | 8.0 (9 reviews) | 9.3 (38 reviews) ✓ Verified | 
| **Co-Browsing** | 8.4 (59 reviews) | Feature Not Available | 7.4 (7 reviews) | 

####  Internal Use

| Feature | Chatway Live Chat | Cliengo | JivoChat | 
|---|---|---|---|
| **Customization ** | 9.2 (61 reviews) | Feature Not Available | 9.3 (39 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.9 (65 reviews) | 8.7 (10 reviews) ✓ Verified | 9.5 (38 reviews) ✓ Verified | 
| **Lead Development** | 9.0 (59 reviews) | 8.3 (11 reviews) ✓ Verified | 8.8 (36 reviews) ✓ Verified | 
| **Knowledge Base** | 8.8 (59 reviews) | Feature Not Available | 8.2 (38 reviews) | 
| **Team Inbox ** | 8.9 (59 reviews) | 7.9 (11 reviews) ✓ Verified | 9.2 (37 reviews) ✓ Verified | 
| **Customer Profiles** | 9.1 (56 reviews) | 8.5 (11 reviews) ✓ Verified | 9.3 (38 reviews) ✓ Verified | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)


**Unique to Cliengo (1):** [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to JivoChat (1):** [Chatbots Software](https://www.g2.com/categories/chatbots)


---
## Reviewer Demographics

### By Company Size

| Segment | Chatway Live Chat | Cliengo | JivoChat | 
|---|---|---|---|
| **Small-Business** | 95.3% | 50.0% | 34.0% | 
| **Mid-Market** | 3.5% | 41.7% | 66.0% | 
| **Enterprise** | 1.2% | 8.3% | 0% | 

### By Industry

#### Chatway Live Chat

- **Retail:** 9.5%
- **Leisure, Travel & Tourism:** 9.5%
- **Design:** 6.0%
- **Education Management:** 4.8%
- **Consumer Services:** 4.8%
- **Computer Software:** 4.8%
- **Luxury Goods & Jewelry:** 4.8%
- **Hospital & Health Care:** 3.6%
- **Information Technology and Services:** 3.6%
- **Marketing and Advertising:** 3.6%
- **Other:** 45.2%

#### Cliengo

- **Marketing and Advertising:** 16.7%
- **Information Technology and Services:** 16.7%
- **Consumer Electronics:** 16.7%
- **Telecommunications:** 8.3%
- **Sporting Goods:** 8.3%
- **Financial Services:** 8.3%
- **Consumer Goods:** 8.3%
- **Computer Games:** 8.3%
- **Architecture & Planning:** 8.3%

#### JivoChat

- **Information Technology and Services:** 42.6%
- **Computer & Network Security:** 10.6%
- **Oil & Energy:** 6.4%
- **Retail:** 4.3%
- **Marketing and Advertising:** 4.3%
- **Leisure, Travel & Tourism:** 4.3%
- **Business Supplies and Equipment:** 4.3%
- **Accounting:** 2.1%
- **Banking:** 2.1%
- **Events Services:** 2.1%
- **Other:** 17.0%

---
## Alternatives

### Alternatives to Chatway Live Chat

- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (738 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Smartsupp](https://www.g2.com/products/smartsupp/reviews) — 4.7/5 stars (1047 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7628 reviews)

### Alternatives to Cliengo

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)

### Alternatives to JivoChat

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (202 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2103 reviews)

---
## Top Discussions

### Chatway Live Chat

No discussions available for this product.

### Cliengo

- Title: [How can I integrate Cliengo with more software?](https://www.g2.com/discussions/11904-como-puedo-integrar-cliengo-con-mas-software) — 1 comment, 1 upvote
  > **Top comment:** "Hey Marina...great question! I'm a Market Research Analyst at G2 focusing on AI & Analytics. 

You can integrate Cliengo with Google Ads..."

### JivoChat

- Title: [Is JivoChat legit?](https://www.g2.com/discussions/is-jivochat-legit) — 2 comments, 1 upvote
  > **Top comment:** "It is! Definetly brings us more than we expect."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chatway-chatway-live-chat-vs-cliengo-vs-jivochat)