# Chattermill, Unwrap.ai vs SurveyMonkey Comparison

| | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.8 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 236 | 26 | 23,543 | 
| **Largest Market Segment** | Mid-Market (48.1% of reviews) | Mid-Market (50.0% of reviews) | Small-Business (36.5% of reviews) | 
| **Entry Level Price** | Contact Us | $0.00 Per Year | Contact Us | 

---
## Top Pros & Cons

### Chattermill

Pros:
- Ease of Use (26 reviews)
- Feedback Management (24 reviews)

Cons:
- Insufficient Information (8 reviews)
- Not Intuitive (7 reviews)

### Unwrap.ai

Pros:
- Helpful (3 reviews)
- Ease of Use (2 reviews)

Cons:
- Not Intuitive (3 reviews)
- Limited Tools (2 reviews)

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

---
## Ratings Comparison
| Rating | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
  | **Meets Requirements** | 8.7 (206 reviews) | 8.9 (20 reviews) | 9.0 (20671 reviews) | 
  | **Ease of Use** | 8.7 (211 reviews) | 8.5 (21 reviews) | 9.2 (20789 reviews) | 
  | **Ease of Setup** | 8.5 (128 reviews) | 9.1 (16 reviews) | 9.0 (8124 reviews) | 
  | **Ease of Admin** | 8.9 (54 reviews) | 7.7 (11 reviews) | 8.9 (7621 reviews) | 
  | **Quality of Support** | 9.1 (164 reviews) | 9.9 (20 reviews) | 8.6 (14664 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (50 reviews) | 9.9 (12 reviews) | 8.8 (6671 reviews) | 
  | **Product Direction (% positive)** | 9.4 (198 reviews) | 10.0 (19 reviews) | 7.7 (20213 reviews) | 

---
## Pricing

### Chattermill

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Us

Description: Unify your customer experience analytics in one place to discover insights across the customer journey. Scales with your needs, from one team or business unit to your whole organisation.

Key Features:
- SSO, user management and API access to manage large organisations
- Access to customer success managers, insight analysts and professional service offerings.
- Advanced feature access to scale granular insights and workflows

[Learn more about Chattermill](https://www.g2.com/products/chattermill/reviews)

#### Free Trial

Yes

### Unwrap.ai

#### Entry-Level Pricing

Plan: Flexible plans

Price: $0.00 Per Year

Description: Custom plans for custom needs, with options to start with a 30-day trial based on your data.



Key Features:
- Customer intelligence platform

[Learn more about Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews)

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | 8.2/10 | 141 |
| **Unwrap.ai** | 8.5/10 | 18 |
| **SurveyMonkey** | 7.9/10 | 193 |

#### Feedback Management

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **Tagging** | 8.1 (128 reviews) | 8.1 (12 reviews) | 7.8 (149 reviews) | 
| **Segmentation** | 8.2 (123 reviews) | 7.8 (13 reviews) | 8.1 (147 reviews) | 
| **Custom Reports and Dashboards** | 8.5 (128 reviews) | 6.9 (15 reviews) | 8.1 (158 reviews) | 

#### Feedback Analysis

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **Thematic Analysis** | 8.4 (130 reviews) | 9.1 (17 reviews) | 8.1 (144 reviews) | 
| **Sentiment Analysis** | 8.6 (129 reviews) | 8.9 (14 reviews) | 7.9 (144 reviews) | 
| **NPS/CSAT Scoring** | 8.6 (121 reviews) | 8.1 (9 reviews) | 7.6 (138 reviews) | 

#### Feedback Sources

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **Online Reviews** | 8.7 (114 reviews) | 9.3 (12 reviews) | 8.1 (147 reviews) | 
| **Surveys** | 8.8 (114 reviews) | 9.5 (10 reviews) | 9.1 (169 reviews) | 
| **Social Media** | 7.6 (95 reviews) | 9.2 (10 reviews) | 7.8 (138 reviews) | 
| **Customer Service Channels** | 8.2 (110 reviews) | 9.4 (17 reviews) | 7.7 (136 reviews) | 

#### Generative AI

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | 7.2 (76 reviews) | 6.7 (5 reviews) | 7.4 (130 reviews) | 
| **AI Text Summarization** | 7.4 (81 reviews) | Not enough data | 7.6 (81 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **Unwrap.ai** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 1703 |

#### Survey Management

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | 9.0 (1501 reviews) | 
| **Question Types** | Not enough data | Not enough data | 8.9 (1443 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.6 (1358 reviews) | 
| **Survey Distribution** | Not enough data | Not enough data | 8.9 (1418 reviews) | 

#### Survey Customization

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | 8.4 (1169 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.2 (1205 reviews) | 
| **Multimedia Support** | Not enough data | Not enough data | 8.1 (1073 reviews) | 
| **Multilingual Surveys** | Not enough data | Not enough data | 8.1 (905 reviews) | 

#### Survey Insights

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | 8.6 (1413 reviews) | 
| **BI Tools Integration** | Not enough data | Not enough data | 8.0 (945 reviews) | 
| **Data Exporting** | Not enough data | Not enough data | 8.5 (1266 reviews) | 
| **Permissions** | Not enough data | Not enough data | 8.4 (1138 reviews) | 

#### Agentic AI - Survey

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 7.6 (147 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.7 (151 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.0 (152 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **Unwrap.ai** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 245 |

#### Customization

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 8.6 (209 reviews) | 
| **Conditional Logic** | Not enough data | Not enough data | 8.3 (194 reviews) | 
| **Multi-page Forms** | Not enough data | Not enough data | 8.7 (214 reviews) | 
| **Design** | Not enough data | Not enough data | 8.6 (227 reviews) | 

#### Additional Functionality

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 8.3 (173 reviews) | 
| **Offline Capability** | Not enough data | Not enough data | 7.6 (151 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.3 (197 reviews) | 
| **Payments** | Not enough data | Not enough data | 7.8 (150 reviews) | 
| **Mobile Forms** | Not enough data | Not enough data | 8.5 (205 reviews) | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | 8.3/10 | 61 |
| **Unwrap.ai** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Setup

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **Integration** | 8.1 (51 reviews) | Not enough data | Not enough data | 
| **Maintenance** | 8.4 (51 reviews) | Not enough data | Not enough data | 
| **No-Code** | 8.7 (43 reviews) | Not enough data | Not enough data | 

#### Data

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **Security** | 8.5 (46 reviews) | Not enough data | Not enough data | 
| **Data Visualization** | 8.7 (55 reviews) | Not enough data | Not enough data | 

#### Analysis

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **Automation** | 8.6 (49 reviews) | Not enough data | Not enough data | 
| **Named entity recognition** | 8.2 (39 reviews) | Not enough data | Not enough data | 
| **Keyphrase Extraction** | 8.4 (49 reviews) | Not enough data | Not enough data | 
| **Topic Analysis** | 8.4 (49 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | 8.8 (53 reviews) | Not enough data | Not enough data | 
| **Language Identification** | 8.5 (46 reviews) | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | 8.1 (13 reviews) | Not enough data | Not enough data | 

#### Customization

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **Pre-Built Parameterization** | 8.0 (34 reviews) | Not enough data | Not enough data | 
| **Custom Extension** | 7.9 (34 reviews) | Not enough data | Not enough data | 
| **Compositionality** | 7.7 (34 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | 7.5 (27 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.0 (30 reviews) | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | 8.5/10 | 53 |
| **Unwrap.ai** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Generative AI

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | 8.2 (16 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.5 (18 reviews) | Not enough data | Not enough data | 

#### Survey Management

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **Brand Design Consistency** | 8.6 (35 reviews) | Not enough data | Not enough data | 
| **Survey Deployment** | 8.4 (31 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 8.8 (39 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Device Responsiveness** | 8.5 (37 reviews) | Not enough data | Not enough data | 

#### Process Management

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **Feedback Aggregation** | 8.7 (45 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Trigger Alerts** | 8.3 (34 reviews) | Not enough data | Not enough data | 
| **Real-Time Analysis** | 8.5 (41 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Real-Time Action** | 8.3 (35 reviews) | Not enough data | Not enough data | 

#### System Management

| Feature | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **Security** | 8.9 (37 reviews) ✓ Verified | Not enough data | Not enough data | 
| **System Monitoring** | 8.6 (31 reviews) ✓ Verified | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Chattermill (2):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Text Analysis Software](https://www.g2.com/categories/text-analysis)

**Unique to Unwrap.ai (3):** [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Survey Software](https://www.g2.com/categories/survey), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to SurveyMonkey (2):** [Survey Software](https://www.g2.com/categories/survey), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)


---
## Reviewer Demographics

### By Company Size

| Segment | Chattermill | Unwrap.ai | SurveyMonkey | 
|---|---|---|---|
| **Small-Business** | 8.2% | 23.1% | 36.5% | 
| **Mid-Market** | 48.1% | 50.0% | 34.1% | 
| **Enterprise** | 43.8% | 26.9% | 29.4% | 

### By Industry

#### Chattermill

- **Retail:** 14.6%
- **Financial Services:** 9.7%
- **Food & Beverages:** 8.8%
- **Information Technology and Services:** 7.1%
- **Consumer Services:** 6.2%
- **Oil & Energy:** 5.8%
- **Leisure, Travel & Tourism:** 4.0%
- **Internet:** 4.0%
- **Hospitality:** 4.0%
- **Consumer Goods:** 3.5%
- **Other:** 32.3%

#### Unwrap.ai

- **Computer Software:** 28.0%
- **Financial Services:** 12.0%
- **Consumer Electronics:** 12.0%
- **Renewables & Environment:** 8.0%
- **Information Technology and Services:** 8.0%
- **Telecommunications:** 4.0%
- **Retail:** 4.0%
- **Music:** 4.0%
- **Market Research:** 4.0%
- **Hospitality:** 4.0%
- **Other:** 12.0%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to Chattermill

- [Thematic](https://www.g2.com/products/thematic/reviews) — 4.8/5 stars (43 reviews)
- [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (516 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4059 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)

### Alternatives to Unwrap.ai

- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (482 reviews)
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (357 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48008 reviews)
- [Constant Contact](https://www.g2.com/products/constant-contact/reviews) — 4.1/5 stars (7391 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5153 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (950 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)

---
## Top Discussions

### Chattermill

- Title: [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Chattermill is a customer feedback analytics and costumer insights platform that helps you unify and analyze feedback across every channel including surveys,..."

### Unwrap.ai

No discussions available for this product.

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chattermill-vs-unwrap-ai-vs-surveymonkey)