# Chattermill, SentiSum vs SurveyMonkey Comparison

| | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.8 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 236 | 14 | 23,538 | 
| **Largest Market Segment** | Mid-Market (48.1% of reviews) | Small-Business (53.8% of reviews) | Small-Business (36.5% of reviews) | 
| **Entry Level Price** | Contact Us | Starting at $3,000.00 Per Month | Contact Us | 

---
## Top Pros & Cons

### Chattermill

Pros:
- Ease of Use (48 reviews)
- Feedback Management (38 reviews)

Cons:
- Not Intuitive (12 reviews)
- Complex Usability (10 reviews)

### SentiSum

**Not enough data**

### SurveyMonkey

Pros:
- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

---
## Ratings Comparison
| Rating | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
  | **Meets Requirements** | 8.7 (206 reviews) | 9.4 (8 reviews) | 9.0 (20665 reviews) | 
  | **Ease of Use** | 8.7 (211 reviews) | 9.2 (8 reviews) | 9.2 (20783 reviews) | 
  | **Ease of Setup** | 8.5 (128 reviews) | Not enough data | 9.0 (8119 reviews) | 
  | **Ease of Admin** | 8.9 (54 reviews) | Not enough data | 8.9 (7621 reviews) | 
  | **Quality of Support** | 9.1 (164 reviews) | 10.0 (8 reviews) | 8.6 (14659 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (50 reviews) | Not enough data | 8.8 (6671 reviews) | 
  | **Product Direction (% positive)** | 9.4 (198 reviews) | 10.0 (5 reviews) | 7.7 (20207 reviews) | 

---
## Pricing

### Chattermill

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Us

Description: Unify your customer experience analytics in one place to discover insights across the customer journey. Scales with your needs, from one team or business unit to your whole organisation.

Key Features:
- SSO, user management and API access to manage large organisations
- Access to customer success managers, insight analysts and professional service offerings.
- Advanced feature access to scale granular insights and workflows

[Learn more about Chattermill](https://www.g2.com/products/chattermill/reviews)

#### Free Trial

Yes

### SentiSum

#### Entry-Level Pricing

Plan: Pro

Price: Starting at $3,000.00 Per Month

Key Features:
- Analyze 5000+ conversations
- Integrate any two channels
- Historical data analysis of last 6 months

[Browse all 2 editions](https://www.g2.com/products/sentisum/pricing)

#### Free Trial

No

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | 8.2/10 | 141 |
| **SentiSum** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 192 |

#### Feedback Management

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **Tagging** | 8.1 (128 reviews) | Not enough data | 7.8 (149 reviews) | 
| **Segmentation** | 8.2 (123 reviews) | Not enough data | 8.1 (147 reviews) | 
| **Custom Reports and Dashboards** | 8.5 (128 reviews) | Not enough data | 8.1 (158 reviews) | 

#### Feedback Analysis

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **Thematic Analysis** | 8.4 (130 reviews) | Not enough data | 8.1 (144 reviews) | 
| **Sentiment Analysis** | 8.6 (129 reviews) | Not enough data | 7.9 (144 reviews) | 
| **NPS/CSAT Scoring** | 8.6 (121 reviews) | Not enough data | 7.6 (138 reviews) | 

#### Feedback Sources

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **Online Reviews** | 8.7 (114 reviews) | Not enough data | 8.1 (146 reviews) | 
| **Surveys** | 8.8 (114 reviews) | Not enough data | 9.1 (168 reviews) | 
| **Social Media** | 7.6 (95 reviews) | Not enough data | 7.8 (138 reviews) | 
| **Customer Service Channels** | 8.2 (110 reviews) | Not enough data | 7.7 (136 reviews) | 

#### Generative AI

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | 7.2 (76 reviews) | Feature Not Available | 7.4 (130 reviews) | 
| **AI Text Summarization** | 7.4 (81 reviews) | Feature Not Available | 7.6 (81 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **SentiSum** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 1697 |

#### Survey Management

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | 9.0 (1498 reviews) | 
| **Question Types** | Not enough data | Not enough data | 8.9 (1440 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.6 (1356 reviews) | 
| **Survey Distribution** | Not enough data | Not enough data | 8.9 (1417 reviews) | 

#### Survey Customization

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | 8.4 (1168 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.2 (1205 reviews) | 
| **Multimedia Support** | Not enough data | Not enough data | 8.1 (1073 reviews) | 
| **Multilingual Surveys** | Not enough data | Not enough data | 8.1 (905 reviews) | 

#### Survey Insights

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | 8.6 (1411 reviews) | 
| **BI Tools Integration** | Not enough data | Not enough data | 8.0 (945 reviews) | 
| **Data Exporting** | Not enough data | Not enough data | 8.5 (1265 reviews) | 
| **Permissions** | Not enough data | Not enough data | 8.4 (1138 reviews) | 

#### Agentic AI - Survey

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 7.6 (147 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.7 (151 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.0 (151 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **SentiSum** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 245 |

#### Customization

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 8.6 (209 reviews) | 
| **Conditional Logic** | Not enough data | Not enough data | 8.3 (194 reviews) | 
| **Multi-page Forms** | Not enough data | Not enough data | 8.7 (214 reviews) | 
| **Design** | Not enough data | Not enough data | 8.6 (227 reviews) | 

#### Additional Functionality

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 8.3 (173 reviews) | 
| **Offline Capability** | Not enough data | Not enough data | 7.6 (151 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.3 (197 reviews) | 
| **Payments** | Not enough data | Not enough data | 7.8 (150 reviews) | 
| **Mobile Forms** | Not enough data | Not enough data | 8.5 (205 reviews) | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | 8.3/10 | 61 |
| **SentiSum** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Setup

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **Integration** | 8.1 (51 reviews) | Not enough data | Not enough data | 
| **Maintenance** | 8.4 (51 reviews) | Not enough data | Not enough data | 
| **No-Code** | 8.7 (43 reviews) | Not enough data | Not enough data | 

#### Data

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **Security** | 8.5 (46 reviews) | Not enough data | Not enough data | 
| **Data Visualization** | 8.7 (55 reviews) | Not enough data | Not enough data | 

#### Analysis

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **Automation** | 8.6 (49 reviews) | Not enough data | Not enough data | 
| **Named entity recognition** | 8.2 (39 reviews) | Not enough data | Not enough data | 
| **Keyphrase Extraction** | 8.4 (49 reviews) | Not enough data | Not enough data | 
| **Topic Analysis** | 8.4 (49 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | 8.8 (53 reviews) | Not enough data | Not enough data | 
| **Language Identification** | 8.5 (46 reviews) | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | 8.1 (13 reviews) | Not enough data | Not enough data | 

#### Customization

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **Pre-Built Parameterization** | 8.0 (34 reviews) | Not enough data | Not enough data | 
| **Custom Extension** | 7.9 (34 reviews) | Not enough data | Not enough data | 
| **Compositionality** | 7.7 (34 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | 7.5 (27 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.0 (30 reviews) | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | 8.5/10 | 53 |
| **SentiSum** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Generative AI

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | 8.2 (16 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.5 (18 reviews) | Not enough data | Not enough data | 

#### Survey Management

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **Brand Design Consistency** | 8.6 (35 reviews) | Not enough data | Not enough data | 
| **Survey Deployment** | 8.4 (31 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 8.8 (39 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Device Responsiveness** | 8.5 (37 reviews) | Not enough data | Not enough data | 

#### Process Management

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **Feedback Aggregation** | 8.7 (45 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Trigger Alerts** | 8.3 (34 reviews) | Not enough data | Not enough data | 
| **Real-Time Analysis** | 8.5 (41 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Real-Time Action** | 8.3 (35 reviews) | Not enough data | Not enough data | 

#### System Management

| Feature | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **Security** | 8.9 (37 reviews) ✓ Verified | Not enough data | Not enough data | 
| **System Monitoring** | 8.6 (31 reviews) ✓ Verified | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Chattermill (2):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Text Analysis Software](https://www.g2.com/categories/text-analysis)


**Unique to SurveyMonkey (2):** [Survey Software](https://www.g2.com/categories/survey), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)


---
## Reviewer Demographics

### By Company Size

| Segment | Chattermill | SentiSum | SurveyMonkey | 
|---|---|---|---|
| **Small-Business** | 8.2% | 53.8% | 36.5% | 
| **Mid-Market** | 48.1% | 30.8% | 34.1% | 
| **Enterprise** | 43.8% | 15.4% | 29.4% | 

### By Industry

#### Chattermill

- **Retail:** 14.6%
- **Financial Services:** 9.7%
- **Food & Beverages:** 8.8%
- **Information Technology and Services:** 7.1%
- **Consumer Services:** 6.2%
- **Oil & Energy:** 5.8%
- **Leisure, Travel & Tourism:** 4.0%
- **Internet:** 4.0%
- **Hospitality:** 4.0%
- **Consumer Goods:** 3.5%
- **Other:** 32.3%

#### SentiSum

- **Retail:** 30.8%
- **Apparel & Fashion:** 15.4%
- **Real Estate:** 7.7%
- **Information Technology and Services:** 7.7%
- **Hospital & Health Care:** 7.7%
- **Events Services:** 7.7%
- **Consumer Services:** 7.7%
- **Consumer Goods:** 7.7%
- **Computer Games:** 7.7%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.1%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to Chattermill

- [Thematic](https://www.g2.com/products/thematic/reviews) — 4.8/5 stars (43 reviews)
- [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (516 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2061 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)

### Alternatives to SentiSum

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2061 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews)
- [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (481 reviews)
- [Gryphon ONE](https://www.g2.com/products/gryphon-one/reviews) — 4.2/5 stars (442 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (391 reviews)
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (356 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2061 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5134 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (993 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (948 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (469 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)

---
## Top Discussions

### Chattermill

- Title: [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Chattermill is a customer feedback analytics and costumer insights platform that helps you unify and analyze feedback across every channel including surveys,..."

### SentiSum

No discussions available for this product.

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chattermill-vs-sentisum-vs-surveymonkey)