# Chattermill, Relative Insight vs Kapiche Comparison | | Chattermill | Relative Insight | Kapiche | |---|---|---|---| | **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 4.7 out of 5 | | **Total Reviews** | 236 | 57 | 42 | | **Largest Market Segment** | Mid-Market (48.1% of reviews) | Small-Business (41.8% of reviews) | Mid-Market (48.8% of reviews) | | **Entry Level Price** | Contact Us | Contact Us | Contact Us 1 Users | --- ## Top Pros & Cons ### Chattermill Pros: - Ease of Use (26 reviews) - Feedback Management (24 reviews) Cons: - Insufficient Information (8 reviews) - Not Intuitive (7 reviews) ### Relative Insight **Not enough data** ### Kapiche Pros: - Customer Insights (2 reviews) - Ease of Use (2 reviews) Cons: - Accuracy Issues (1 reviews) - Connection Issues (1 reviews) --- ## Ratings Comparison | Rating | Chattermill | Relative Insight | Kapiche | |---|---|---|---| | **Meets Requirements** | 8.7 (206 reviews) | 8.4 (38 reviews) | 8.7 (31 reviews) | | **Ease of Use** | 8.7 (211 reviews) | 8.3 (37 reviews) | 8.7 (31 reviews) | | **Ease of Setup** | 8.5 (128 reviews) | 8.2 (12 reviews) | 9.2 (18 reviews) | | **Ease of Admin** | 8.9 (54 reviews) | 7.9 (12 reviews) | 8.9 (17 reviews) | | **Quality of Support** | 9.1 (164 reviews) | 9.8 (38 reviews) | 9.9 (31 reviews) | | **Has the product been a good partner in doing business?** | 9.1 (50 reviews) | 9.4 (13 reviews) | 9.7 (17 reviews) | | **Product Direction (% positive)** | 9.4 (198 reviews) | 8.7 (36 reviews) | 8.9 (22 reviews) | --- ## Pricing ### Chattermill #### Entry-Level Pricing Plan: Enterprise Price: Contact Us Description: Unify your customer experience analytics in one place to discover insights across the customer journey. Scales with your needs, from one team or business unit to your whole organisation. Key Features: - SSO, user management and API access to manage large organisations - Access to customer success managers, insight analysts and professional service offerings. - Advanced feature access to scale granular insights and workflows [Learn more about Chattermill](https://www.g2.com/products/chattermill/reviews) #### Free Trial Yes ### Relative Insight #### Entry-Level Pricing Plan: Software-as-a-Service Price: Contact Us Description: Access for an unlimited number of users to intelligent text analysis for survey open-ends, social listening conversations, customer service transcripts and reviews. Pricing is based on the number of connected data sources. Key Features: - AI-powered topic, phrase, word, emotion and grammar tagging - Exportable charts & visualizations - Direct data source integrations [Browse all 2 editions](https://www.g2.com/products/relative-insight/pricing) #### Free Trial Yes ### Kapiche #### Entry-Level Pricing Plan: Business Price: Contact Us 1 Users Key Features: - Creator user - 1 - Explorer user - 3 - Max rows per project - 100k [Learn more about Kapiche](https://www.g2.com/products/kapiche/reviews) #### Free Trial Yes --- ## Features Comparison By Category ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **Chattermill** | 8.2/10 | 141 | | **Relative Insight** | N/A | N/A | | **Kapiche** | 9.0/10 | 10 | #### Feedback Management | Feature | Chattermill | Relative Insight | Kapiche | |---|---|---|---| | **Tagging** | 8.1 (128 reviews) | Not enough data | 8.5 (8 reviews) | | **Segmentation** | 8.2 (123 reviews) | Not enough data | 8.8 (8 reviews) | | **Custom Reports and Dashboards** | 8.5 (128 reviews) | Not enough data | 8.3 (10 reviews) | #### Feedback Analysis | Feature | Chattermill | Relative Insight | Kapiche | |---|---|---|---| | **Thematic Analysis** | 8.4 (130 reviews) | Not enough data | 9.2 (10 reviews) | | **Sentiment Analysis** | 8.6 (129 reviews) | Not enough data | 9.2 (10 reviews) | | **NPS/CSAT Scoring** | 8.6 (121 reviews) | Not enough data | 8.9 (9 reviews) | #### Feedback Sources | Feature | Chattermill | Relative Insight | Kapiche | |---|---|---|---| | **Online Reviews** | 8.7 (114 reviews) | Not enough data | 9.0 (5 reviews) | | **Surveys** | 8.8 (114 reviews) | Not enough data | 10.0 (9 reviews) | | **Social Media** | 7.6 (95 reviews) | Not enough data | Not enough data | | **Customer Service Channels** | 8.2 (110 reviews) | Not enough data | 9.0 (7 reviews) | #### Generative AI | Feature | Chattermill | Relative Insight | Kapiche | |---|---|---|---| | **AI Text Generation** | 7.2 (76 reviews) | Not enough data | Not enough data | | **AI Text Summarization** | 7.4 (81 reviews) | Not enough data | Not enough data | ### Text Analysis | Product | Score | Reviews | |---|---|---| | **Chattermill** | 8.3/10 | 61 | | **Relative Insight** | 8.3/10 | 19 | | **Kapiche** | 8.6/10 | 9 | #### Setup | Feature | Chattermill | Relative Insight | Kapiche | |---|---|---|---| | **Integration** | 8.1 (51 reviews) | 7.8 (13 reviews) | 7.9 (8 reviews) | | **Maintenance** | 8.4 (51 reviews) | 8.7 (13 reviews) | 8.6 (7 reviews) | | **No-Code** | 8.7 (43 reviews) | 8.7 (10 reviews) | 9.4 (8 reviews) | #### Data | Feature | Chattermill | Relative Insight | Kapiche | |---|---|---|---| | **Security** | 8.5 (46 reviews) | 8.6 (14 reviews) | 9.6 (8 reviews) | | **Data Visualization** | 8.7 (55 reviews) | 7.4 (17 reviews) | 8.8 (8 reviews) | #### Analysis | Feature | Chattermill | Relative Insight | Kapiche | |---|---|---|---| | **Automation** | 8.6 (49 reviews) | 8.2 (14 reviews) | 8.3 (8 reviews) | | **Named entity recognition** | 8.2 (39 reviews) | 7.3 (11 reviews) | 8.0 (5 reviews) | | **Keyphrase Extraction** | 8.4 (49 reviews) | 8.7 (15 reviews) | 8.5 (8 reviews) | | **Topic Analysis** | 8.4 (49 reviews) | 8.3 (17 reviews) | 8.9 (9 reviews) | | **Sentiment Analysis** | 8.8 (53 reviews) | 8.8 (12 reviews) | 8.7 (9 reviews) | | **Language Identification** | 8.5 (46 reviews) | 7.9 (12 reviews) | 8.9 (6 reviews) | | **Syntax/Part of Speech Parsing** | 8.1 (13 reviews) | 8.7 (14 reviews) | 8.9 (6 reviews) | #### Customization | Feature | Chattermill | Relative Insight | Kapiche | |---|---|---|---| | **Pre-Built Parameterization** | 8.0 (34 reviews) | 8.3 (11 reviews) | 8.3 (5 reviews) | | **Custom Extension** | 7.9 (34 reviews) | Feature Not Available | Not enough data | | **Compositionality** | 7.7 (34 reviews) | Feature Not Available | 8.0 (5 reviews) | #### Generative AI | Feature | Chattermill | Relative Insight | Kapiche | |---|---|---|---| | **AI Text Generation** | 7.5 (27 reviews) | Not enough data | Not enough data | | **AI Text Summarization** | 8.0 (30 reviews) | Not enough data | Not enough data | ### Enterprise Feedback Management | Product | Score | Reviews | |---|---|---| | **Chattermill** | 8.5/10 | 53 | | **Relative Insight** | N/A | N/A | | **Kapiche** | N/A | N/A | #### Generative AI | Feature | Chattermill | Relative Insight | Kapiche | |---|---|---|---| | **AI Text Generation** | 8.2 (16 reviews) | Not enough data | Not enough data | | **AI Text Summarization** | 8.5 (18 reviews) | Not enough data | Not enough data | #### Survey Management | Feature | Chattermill | Relative Insight | Kapiche | |---|---|---|---| | **Brand Design Consistency** | 8.6 (35 reviews) | Not enough data | Not enough data | | **Survey Deployment** | 8.4 (31 reviews) | Not enough data | Not enough data | | **Feedback Collection** | 8.8 (39 reviews) ✓ Verified | Not enough data | Not enough data | | **Device Responsiveness** | 8.5 (37 reviews) | Not enough data | Not enough data | #### Process Management | Feature | Chattermill | Relative Insight | Kapiche | |---|---|---|---| | **Feedback Aggregation** | 8.7 (45 reviews) ✓ Verified | Not enough data | Not enough data | | **Trigger Alerts** | 8.3 (34 reviews) | Not enough data | Feature Not Available | | **Real-Time Analysis** | 8.5 (41 reviews) ✓ Verified | Not enough data | Not enough data | | **Real-Time Action** | 8.3 (35 reviews) | Not enough data | Feature Not Available | #### System Management | Feature | Chattermill | Relative Insight | Kapiche | |---|---|---|---| | **Security** | 8.9 (37 reviews) ✓ Verified | Not enough data | Not enough data | | **System Monitoring** | 8.6 (31 reviews) ✓ Verified | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Text Analysis Software](https://www.g2.com/categories/text-analysis) **Unique to Chattermill (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Unique to Kapiche (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) --- ## Reviewer Demographics ### By Company Size | Segment | Chattermill | Relative Insight | Kapiche | |---|---|---|---| | **Small-Business** | 8.2% | 41.8% | 9.8% | | **Mid-Market** | 48.1% | 30.9% | 48.8% | | **Enterprise** | 43.8% | 27.3% | 41.5% | ### By Industry #### Chattermill - **Retail:** 14.6% - **Financial Services:** 9.7% - **Food & Beverages:** 8.8% - **Information Technology and Services:** 7.1% - **Consumer Services:** 6.2% - **Oil & Energy:** 5.8% - **Leisure, Travel & Tourism:** 4.0% - **Internet:** 4.0% - **Hospitality:** 4.0% - **Consumer Goods:** 3.5% - **Other:** 32.3% #### Relative Insight - **Marketing and Advertising:** 30.9% - **Market Research:** 16.4% - **Automotive:** 5.5% - **Management Consulting:** 5.5% - **Pharmaceuticals:** 5.5% - **Public Relations and Communications:** 5.5% - **Retail:** 3.6% - **Information Technology and Services:** 3.6% - **Higher Education:** 3.6% - **Music:** 1.8% - **Other:** 18.2% #### Kapiche - **Market Research:** 12.2% - **Automotive:** 9.8% - **Retail:** 7.3% - **Logistics and Supply Chain:** 7.3% - **Information Technology and Services:** 7.3% - **Higher Education:** 7.3% - **Transportation/Trucking/Railroad:** 4.9% - **Broadcast Media:** 2.4% - **Construction:** 2.4% - **Consumer Electronics:** 2.4% - **Other:** 36.6% --- ## Alternatives ### Alternatives to Chattermill - [Thematic](https://www.g2.com/products/thematic/reviews) — 4.8/5 stars (43 reviews) - [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (516 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23546 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews) - [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews) ### Alternatives to Relative Insight - [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (516 reviews) - [Canvs](https://www.g2.com/products/canvs-ai-canvs/reviews) — 4.3/5 stars (147 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23546 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews) - [SAS Viya](https://www.g2.com/products/sas-sas-viya/reviews) — 4.3/5 stars (798 reviews) ### Alternatives to Kapiche - [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (516 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (357 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23546 reviews) --- ## Top Discussions ### Chattermill - Title: [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) — 1 comment *(includes official response)* > **Top comment:** "Chattermill is a customer feedback analytics and costumer insights platform that helps you unify and analyze feedback across every channel including surveys,..." ### Relative Insight No discussions available for this product. ### Kapiche - Title: [How is Kapiche different to other text analytics providers?](https://www.g2.com/discussions/product-0e5727ff-2182-4991-ab3f-7ea3be5274be) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "Traditional text analytics is typified by extensive codebooks that are provided upfront to the system. Besides the laborious and costly process just to get..." - Title: [Can Kapiche be used to analyze text that is not part of a questionnaire/survey?](https://www.g2.com/discussions/product-b27bbf9b-e69b-49af-8416-7bee7ffc18d4) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes. Anywhere you have high volumes of unstructured text (sentence style responses) Kapiche can analyze and provide you context around the themes being..." - Title: [Where is Kapiche hosted?](https://www.g2.com/discussions/security-30c1f142-7b7e-4b0d-8f1d-18af46347087) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kapiche is hosted securely on Microsoft Azure, which is trusted by the world’s most security-conscious organizations, including 95% of Fortune 500 businesses. " - Title: [How does your pricing work?](https://www.g2.com/discussions/pricing-b0976dcb-ca60-4ee4-949e-d91aa5589670) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Our SaaS subscription tiers are charged per user seats. You can view our full pricing structure here: https://kapiche.com/pricing/ " - Title: [Can we use Kapiche across multiple languages?](https://www.g2.com/discussions/product-71839231-1163-4fa2-8217-efaae28380bd) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Our algorithm works across any language that uses Latin-based characters and adopts spaces between their words. " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chattermill-vs-relative-insight-vs-kapiche)