# Chattermill vs Relative Insight Comparison --- ## AI Generated Summary - **G2 reviewers report** that Chattermill excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Relative Insight. Users appreciate its ability to closely monitor customer feedback and track performance over time, making it easier to identify areas for improvement. - **According to verified reviews** , Chattermill has a robust number of reviews, with 212 compared to Relative Insight's 57. This larger volume of feedback suggests a more reliable understanding of user experiences, with many praising its practical insights and ease of use. - **Users say** that Chattermill's implementation process is notably smooth, with recent feedback highlighting its intuitive onboarding features. In contrast, while Relative Insight offers flexibility for various projects, some users find it less straightforward to set up. - **Reviewers mention** that Chattermill shines in its quality of support, receiving high marks for responsiveness and helpfulness. Users have noted that the platform feels like a professional resource that supports their ongoing needs, whereas Relative Insight's support, while praised, does not match the same level of user satisfaction. - **Users highlight** Chattermill's advanced data visualization capabilities, which help in gaining valuable insights into customer behavior. In comparison, while Relative Insight provides interesting insights, some users feel that its data visualization features could be more robust. - **According to recent feedback** , Chattermill's ability to generate actionable insights quickly is a standout feature, with users noting the effectiveness of its summaries. Relative Insight, while useful for analyzing language differences, may not deliver insights as rapidly, which could impact day-to-day usability for some users. | | Chattermill | Relative Insight | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | | **Total Reviews** | 238 | 57 | | **Largest Market Segment** | Mid-Market (47.7% of reviews) | Small-Business (41.8% of reviews) | | **Entry Level Price** | Contact Us | Contact Us | --- ## Top Pros & Cons ### Chattermill Pros: - Ease of Use (48 reviews) - Feedback Management (38 reviews) Cons: - Not Intuitive (12 reviews) - Complex Usability (10 reviews) ### Relative Insight **Not enough data** --- ## Ratings Comparison | Rating | Chattermill | Relative Insight | |---|---|---| | **Meets Requirements** | 8.7 (208 reviews) | 8.4 (38 reviews) | | **Ease of Use** | 8.7 (213 reviews) | 8.3 (37 reviews) | | **Ease of Setup** | 8.5 (130 reviews) | 8.2 (12 reviews) | | **Ease of Admin** | 8.9 (54 reviews) | 7.9 (12 reviews) | | **Quality of Support** | 9.1 (166 reviews) | 9.8 (38 reviews) | | **Has the product been a good partner in doing business?** | 9.1 (50 reviews) | 9.4 (13 reviews) | | **Product Direction (% positive)** | 9.4 (199 reviews) | 8.7 (36 reviews) | --- ## Pricing ### Chattermill #### Entry-Level Pricing Plan: Enterprise Price: Contact Us Description: Unify your customer experience analytics in one place to discover insights across the customer journey. Scales with your needs, from one team or business unit to your whole organisation. Key Features: - SSO, user management and API access to manage large organisations - Access to customer success managers, insight analysts and professional service offerings. - Advanced feature access to scale granular insights and workflows [Learn more about Chattermill](https://www.g2.com/products/chattermill/reviews) #### Free Trial Yes ### Relative Insight #### Entry-Level Pricing Plan: Software-as-a-Service Price: Contact Us Description: Access for an unlimited number of users to intelligent text analysis for survey open-ends, social listening conversations, customer service transcripts and reviews. Pricing is based on the number of connected data sources. Key Features: - AI-powered topic, phrase, word, emotion and grammar tagging - Exportable charts & visualizations - Direct data source integrations [Browse all 2 editions](https://www.g2.com/products/relative-insight/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **Chattermill** | 8.2/10 | 144 | | **Relative Insight** | N/A | N/A | #### Feedback Management | Feature | Chattermill | Relative Insight | |---|---|---| | **Tagging** | 8.1 (128 reviews) | Not enough data | | **Segmentation** | 8.2 (123 reviews) | Not enough data | | **Custom Reports and Dashboards** | 8.5 (130 reviews) | Not enough data | #### Feedback Analysis | Feature | Chattermill | Relative Insight | |---|---|---| | **Thematic Analysis** | 8.4 (132 reviews) | Not enough data | | **Sentiment Analysis** | 8.6 (130 reviews) | Not enough data | | **NPS/CSAT Scoring** | 8.6 (122 reviews) | Not enough data | #### Feedback Sources | Feature | Chattermill | Relative Insight | |---|---|---| | **Online Reviews** | 8.7 (114 reviews) | Not enough data | | **Surveys** | 8.8 (114 reviews) | Not enough data | | **Social Media** | 7.6 (95 reviews) | Not enough data | | **Customer Service Channels** | 8.2 (110 reviews) | Not enough data | #### Generative AI | Feature | Chattermill | Relative Insight | |---|---|---| | **AI Text Generation** | 7.2 (76 reviews) | Not enough data | | **AI Text Summarization** | 7.4 (81 reviews) | Not enough data | ### Text Analysis | Product | Score | Reviews | |---|---|---| | **Chattermill** | 8.3/10 | 61 | | **Relative Insight** | 8.3/10 | 19 | #### Setup | Feature | Chattermill | Relative Insight | |---|---|---| | **Integration** | 8.1 (51 reviews) | 7.8 (13 reviews) | | **Maintenance** | 8.4 (51 reviews) | 8.7 (13 reviews) | | **No-Code** | 8.7 (43 reviews) | 8.7 (10 reviews) | #### Data | Feature | Chattermill | Relative Insight | |---|---|---| | **Security** | 8.5 (46 reviews) | 8.6 (14 reviews) | | **Data Visualization** | 8.7 (55 reviews) | 7.4 (17 reviews) | #### Analysis | Feature | Chattermill | Relative Insight | |---|---|---| | **Automation** | 8.6 (49 reviews) | 8.2 (14 reviews) | | **Named entity recognition** | 8.2 (39 reviews) | 7.3 (11 reviews) | | **Keyphrase Extraction** | 8.4 (49 reviews) | 8.7 (15 reviews) | | **Topic Analysis** | 8.4 (49 reviews) | 8.3 (17 reviews) | | **Sentiment Analysis** | 8.8 (53 reviews) | 8.8 (12 reviews) | | **Language Identification** | 8.5 (46 reviews) | 7.9 (12 reviews) | | **Syntax/Part of Speech Parsing** | 8.1 (13 reviews) | 8.7 (14 reviews) | #### Customization | Feature | Chattermill | Relative Insight | |---|---|---| | **Pre-Built Parameterization** | 8.0 (34 reviews) | 8.3 (11 reviews) | | **Custom Extension** | 7.9 (34 reviews) | Feature Not Available | | **Compositionality** | 7.7 (34 reviews) | Feature Not Available | #### Generative AI | Feature | Chattermill | Relative Insight | |---|---|---| | **AI Text Generation** | 7.5 (27 reviews) | Not enough data | | **AI Text Summarization** | 8.0 (30 reviews) | Not enough data | ### Enterprise Feedback Management | Product | Score | Reviews | |---|---|---| | **Chattermill** | 8.5/10 | 54 | | **Relative Insight** | N/A | N/A | #### Generative AI | Feature | Chattermill | Relative Insight | |---|---|---| | **AI Text Generation** | 8.2 (16 reviews) | Not enough data | | **AI Text Summarization** | 8.5 (18 reviews) | Not enough data | #### Survey Management | Feature | Chattermill | Relative Insight | |---|---|---| | **Brand Design Consistency** | 8.6 (35 reviews) | Not enough data | | **Survey Deployment** | 8.4 (31 reviews) | Not enough data | | **Feedback Collection** | 8.8 (40 reviews) ✓ Verified | Not enough data | | **Device Responsiveness** | 8.5 (37 reviews) | Not enough data | #### Process Management | Feature | Chattermill | Relative Insight | |---|---|---| | **Feedback Aggregation** | 8.7 (45 reviews) ✓ Verified | Not enough data | | **Trigger Alerts** | 8.3 (34 reviews) | Not enough data | | **Real-Time Analysis** | 8.5 (41 reviews) ✓ Verified | Not enough data | | **Real-Time Action** | 8.3 (35 reviews) | Not enough data | #### System Management | Feature | Chattermill | Relative Insight | |---|---|---| | **Security** | 8.9 (37 reviews) ✓ Verified | Not enough data | | **System Monitoring** | 8.6 (31 reviews) ✓ Verified | Not enough data | --- ## Categories **Shared Categories (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Text Analysis Software](https://www.g2.com/categories/text-analysis) **Unique to Chattermill (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) --- ## Reviewer Demographics ### By Company Size | Segment | Chattermill | Relative Insight | |---|---|---| | **Small-Business** | 8.1% | 41.8% | | **Mid-Market** | 47.7% | 30.9% | | **Enterprise** | 44.3% | 27.3% | ### By Industry #### Chattermill - **Retail:** 14.5% - **Financial Services:** 9.6% - **Food & Beverages:** 8.8% - **Information Technology and Services:** 7.0% - **Oil & Energy:** 6.6% - **Consumer Services:** 6.1% - **Leisure, Travel & Tourism:** 3.9% - **Internet:** 3.9% - **Hospitality:** 3.9% - **Consumer Goods:** 3.5% - **Other:** 32.0% #### Relative Insight - **Marketing and Advertising:** 30.9% - **Market Research:** 16.4% - **Automotive:** 5.5% - **Management Consulting:** 5.5% - **Pharmaceuticals:** 5.5% - **Public Relations and Communications:** 5.5% - **Retail:** 3.6% - **Information Technology and Services:** 3.6% - **Higher Education:** 3.6% - **Music:** 1.8% - **Other:** 18.2% --- ## Alternatives ### Alternatives to Chattermill - [Thematic](https://www.g2.com/products/thematic/reviews) — 4.8/5 stars (43 reviews) - [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (520 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4096 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23555 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews) - [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews) ### Alternatives to Relative Insight - [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (520 reviews) - [Canvs](https://www.g2.com/products/canvs-ai-canvs/reviews) — 4.3/5 stars (147 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4096 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23555 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4179 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews) - [SAS Viya](https://www.g2.com/products/sas-sas-viya/reviews) — 4.3/5 stars (800 reviews) --- ## Top Discussions ### Chattermill - Title: [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) — 1 comment *(includes official response)* > **Top comment:** "Chattermill is a customer feedback analytics and costumer insights platform that helps you unify and analyze feedback across every channel including surveys,..." ### Relative Insight No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chattermill-vs-relative-insight)