Compare Chattermill and Medallia Customer Experience 
At a Glance
Market Segments
Mid-Market (49.5% of reviews)
Enterprise (67.0% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Year
Chattermill
Star Rating
(218)4.5 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about ChattermillMedallia Customer Experience
Star Rating
(199)4.5 out of 5
Market Segments
Enterprise (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in overall user satisfaction, boasting a higher G2 Score compared to Chattermill. Users appreciate its straightforward interface, with one reviewer noting that Medallia Agile Research is "easy to use" and a great fit for small to mid-sized businesses.
- Users say that Chattermill offers a clear and intuitive experience, making it easy to understand and navigate. One user highlighted the system's quick updates, which enhances their ability to provide better customer service.
- According to verified reviews, Medallia Customer Experience has a strong presence in the enterprise market, with 66.5% of reviews coming from larger organizations. This suggests that it may be better suited for businesses looking for robust solutions tailored to complex needs.
- Reviewers mention that while Chattermill has a slightly higher score for ease of setup and administration, Medallia's implementation process is still praised for being user-friendly. Users have noted the importance of intuitive onboarding, which is crucial for teams adapting to new tools.
- Users highlight the quality of support provided by Chattermill, which received a higher score in this area. Reviewers appreciate the responsive customer service, indicating that they feel supported in their journey to improve customer experience.
- G2 reviewers indicate that both products perform well in terms of sentiment analysis and thematic analysis, but Medallia shines with its NPS/CSAT scoring capabilities, receiving high praise for helping organizations gauge customer satisfaction effectively.
Pricing
Entry-Level Pricing
Chattermill
Enterprise
Contact Us
Unify your customer experience analytics in one place to discover insights across the customer journey. Scales with your needs, from one team or business unit to your whole organisation.
- SSO, user management and API access to manage large organisations
- Access to customer success managers, insight analysts and professional service offerings.
- Advanced feature access to scale granular insights and workflows
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Free Trial
Chattermill
Free Trial is available
Medallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
8.7
197
8.7
146
Ease of Use
8.7
201
8.6
155
Ease of Setup
8.4
118
7.4
112
Ease of Admin
8.9
54
7.7
83
Quality of Support
9.1
156
8.5
128
Has the product been a good partner in doing business?
9.1
50
8.7
87
Product Direction (% positive)
9.3
191
9.6
140
Features by Category
Analytics
Not enough data
9.4
54
Not enough data
9.2
54
Not enough data
8.7
47
Not enough data
5.8
42
Customization
Not enough data
8.5
50
Not enough data
7.9
45
Not enough data
8.5
44
Not enough data
8.2
43
Generative AI
Not enough data
6.5
24
Not enough data
6.4
24
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.0
125
8.3
43
8.2
122
8.5
41
8.5
124
8.4
48
Feedback Analysis
8.4
127
8.1
47
8.6
126
8.4
47
8.6
121
9.3
48
Feedback Sources
8.7
112
8.3
37
8.8
114
9.2
45
7.6
95
7.1
34
8.2
110
8.1
37
Generative AI
7.2
76
6.7
21
7.4
81
6.5
23
Setup
8.1
51
Not enough data
8.4
51
Not enough data
8.7
42
Not enough data
Data
8.5
46
Not enough data
8.7
55
Not enough data
Analysis
8.6
49
Not enough data
8.2
39
Not enough data
8.4
49
Not enough data
8.4
49
Not enough data
8.8
52
Not enough data
8.5
46
Not enough data
8.1
13
Not enough data
Customization
8.0
34
Not enough data
7.9
34
Not enough data
7.7
34
Not enough data
Generative AI
7.5
27
Not enough data
8.0
30
Not enough data
Generative AI
8.2
16
Not enough data
8.5
18
Not enough data
Survey Management
8.6
35
Not enough data
8.5
31
Not enough data
8.8
39
|
Verified
Not enough data
8.5
37
Not enough data
Process Management
8.7
45
|
Verified
Not enough data
8.3
34
Not enough data
8.5
41
|
Verified
Not enough data
8.3
35
Not enough data
System Management
8.9
37
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
Categories
Categories
Shared Categories
Chattermill and Medallia Customer Experience are categorized as Feedback Analytics
Unique Categories
Chattermill is categorized as Enterprise Feedback Management and Text Analysis
Medallia Customer Experience is categorized as Experience Management
Reviews
Reviewers' Company Size
Chattermill
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
15.3%
Financial Services
10.2%
Food & Beverages
8.8%
Information Technology and Services
6.5%
Consumer Services
6.0%
Other
53.2%
Hospitality
14.3%
Financial Services
10.4%
Information Technology and Services
7.7%
Retail
6.6%
Telecommunications
5.5%
Other
55.5%
Alternatives
Discussions
What is Chattermill used for?
1 Comment
Official Response from Chattermill
Chattermill is a customer feedback analytics and costumer insights platform that helps you unify and analyze feedback across every channel including surveys,...Read more
Chattermill has no more discussions with answers
Medallia Customer Experience has no discussions with answers
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