# Chattermill vs Medallia Agile Research Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Chattermill has a slight edge in overall user satisfaction, reflected in its higher G2 Score. Users appreciate its ability to closely monitor customer feedback, which helps them identify areas for improvement and enhance performance over time.
- **According to verified reviews** , Medallia Agile Research is praised for its intuitive interface and ease of use, making it accessible even for novice users. Reviewers highlight the platform's templates for survey creation, which streamline the process and eliminate restrictions.
- **Users say** that Chattermill excels in providing valuable insights into customer behavior, with features that allow for effective tracking of performance over time. This capability is particularly beneficial for teams looking to enhance their efficiency and responsiveness to customer needs.
- **Reviewers mention** that while both platforms offer good support, Chattermill stands out with a higher quality of support rating. Users have noted that the assistance they receive is timely and effective, contributing to a smoother overall experience.
- **G2 reviewers highlight** that Medallia Agile Research offers a competitive entry-level price, making it an attractive option for mid-market businesses. Users appreciate the value for money, especially given the robust features available for survey deployment and feedback collection.
- **According to recent feedback** , both platforms have similar ease of setup scores, but Chattermill's implementation process is often described as seamless, allowing users to quickly start leveraging the tool without significant hurdles.



| | Chattermill | Medallia Agile Research | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 238 | 65 | 
| **Largest Market Segment** | Mid-Market (47.7% of reviews) | Mid-Market (43.8% of reviews) | 
| **Entry Level Price** | Contact Us | $49 per month | 

---
## Top Pros & Cons

### Chattermill

Pros:
- Ease of Use (26 reviews)
- Feedback Management (24 reviews)

Cons:
- Insufficient Information (8 reviews)
- Not Intuitive (7 reviews)

### Medallia Agile Research

**Not enough data**

---
## Ratings Comparison
| Rating | Chattermill | Medallia Agile Research | 
|---|---|---|
  | **Meets Requirements** | 8.7 (208 reviews) | 8.4 (58 reviews) | 
  | **Ease of Use** | 8.7 (213 reviews) | 8.9 (58 reviews) | 
  | **Ease of Setup** | 8.5 (130 reviews) | 8.3 (35 reviews) | 
  | **Ease of Admin** | 8.9 (54 reviews) | 8.7 (36 reviews) | 
  | **Quality of Support** | 9.1 (166 reviews) | 8.9 (57 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (50 reviews) | 9.0 (35 reviews) | 
  | **Product Direction (% positive)** | 9.4 (199 reviews) | 9.0 (56 reviews) | 

---
## Pricing

### Chattermill

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Us

Description: Unify your customer experience analytics in one place to discover insights across the customer journey. Scales with your needs, from one team or business unit to your whole organisation.

Key Features:
- SSO, user management and API access to manage large organisations
- Access to customer success managers, insight analysts and professional service offerings.
- Advanced feature access to scale granular insights and workflows

[Learn more about Chattermill](https://www.g2.com/products/chattermill/reviews)

#### Free Trial

No

### Medallia Agile Research

#### Entry-Level Pricing

Plan: Starter

Price: $49 per month


[Browse all 5 editions](https://www.g2.com/products/medallia-agile-research/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | 8.2/10 | 144 |
| **Medallia Agile Research** | N/A | N/A |

#### Feedback Management

| Feature | Chattermill | Medallia Agile Research | 
|---|---|---|
| **Tagging** | 8.1 (128 reviews) | Not enough data | 
| **Segmentation** | 8.2 (123 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.5 (130 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Chattermill | Medallia Agile Research | 
|---|---|---|
| **Thematic Analysis** | 8.4 (132 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.6 (130 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.6 (122 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Chattermill | Medallia Agile Research | 
|---|---|---|
| **Online Reviews** | 8.7 (114 reviews) | Not enough data | 
| **Surveys** | 8.8 (114 reviews) | Not enough data | 
| **Social Media** | 7.6 (95 reviews) | Not enough data | 
| **Customer Service Channels** | 8.2 (110 reviews) | Not enough data | 

#### Generative AI

| Feature | Chattermill | Medallia Agile Research | 
|---|---|---|
| **AI Text Generation** | 7.2 (76 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (81 reviews) | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | 8.3/10 | 61 |
| **Medallia Agile Research** | N/A | N/A |

#### Setup

| Feature | Chattermill | Medallia Agile Research | 
|---|---|---|
| **Integration** | 8.1 (51 reviews) | Not enough data | 
| **Maintenance** | 8.4 (51 reviews) | Not enough data | 
| **No-Code** | 8.7 (43 reviews) | Not enough data | 

#### Data

| Feature | Chattermill | Medallia Agile Research | 
|---|---|---|
| **Security** | 8.5 (46 reviews) | Not enough data | 
| **Data Visualization** | 8.7 (55 reviews) | Not enough data | 

#### Analysis

| Feature | Chattermill | Medallia Agile Research | 
|---|---|---|
| **Automation** | 8.6 (49 reviews) | Not enough data | 
| **Named entity recognition** | 8.2 (39 reviews) | Not enough data | 
| **Keyphrase Extraction** | 8.4 (49 reviews) | Not enough data | 
| **Topic Analysis** | 8.4 (49 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (53 reviews) | Not enough data | 
| **Language Identification** | 8.5 (46 reviews) | Not enough data | 
| **Syntax/Part of Speech Parsing** | 8.1 (13 reviews) | Not enough data | 

#### Customization

| Feature | Chattermill | Medallia Agile Research | 
|---|---|---|
| **Pre-Built Parameterization** | 8.0 (34 reviews) | Not enough data | 
| **Custom Extension** | 7.9 (34 reviews) | Not enough data | 
| **Compositionality** | 7.7 (34 reviews) | Not enough data | 

#### Generative AI

| Feature | Chattermill | Medallia Agile Research | 
|---|---|---|
| **AI Text Generation** | 7.5 (27 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (30 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | 8.5/10 | 54 |
| **Medallia Agile Research** | 8.9/10 | 8 |

#### Generative AI

| Feature | Chattermill | Medallia Agile Research | 
|---|---|---|
| **AI Text Generation** | 8.2 (16 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (18 reviews) | Not enough data | 

#### Survey Management

| Feature | Chattermill | Medallia Agile Research | 
|---|---|---|
| **Brand Design Consistency** | 8.6 (35 reviews) | 9.2 (8 reviews) | 
| **Survey Deployment** | 8.4 (31 reviews) | 9.2 (8 reviews) ✓ Verified | 
| **Feedback Collection** | 8.8 (40 reviews) ✓ Verified | 7.9 (8 reviews) ✓ Verified | 
| **Device Responsiveness** | 8.5 (37 reviews) | 8.8 (8 reviews) ✓ Verified | 

#### Process Management

| Feature | Chattermill | Medallia Agile Research | 
|---|---|---|
| **Feedback Aggregation** | 8.7 (45 reviews) ✓ Verified | 7.9 (8 reviews) ✓ Verified | 
| **Trigger Alerts** | 8.3 (34 reviews) | 9.0 (7 reviews) | 
| **Real-Time Analysis** | 8.5 (41 reviews) ✓ Verified | 9.3 (7 reviews) ✓ Verified | 
| **Real-Time Action** | 8.3 (35 reviews) | 9.3 (7 reviews) | 

#### System Management

| Feature | Chattermill | Medallia Agile Research | 
|---|---|---|
| **Security** | 8.9 (37 reviews) ✓ Verified | 8.8 (7 reviews) ✓ Verified | 
| **System Monitoring** | 8.6 (31 reviews) ✓ Verified | 9.3 (5 reviews) | 

---
## Categories
**Shared Categories (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to Chattermill (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Text Analysis Software](https://www.g2.com/categories/text-analysis)



---
## Reviewer Demographics

### By Company Size

| Segment | Chattermill | Medallia Agile Research | 
|---|---|---|
| **Small-Business** | 8.1% | 37.5% | 
| **Mid-Market** | 47.7% | 43.8% | 
| **Enterprise** | 44.3% | 18.8% | 

### By Industry

#### Chattermill

- **Retail:** 14.5%
- **Financial Services:** 9.6%
- **Food & Beverages:** 8.8%
- **Information Technology and Services:** 7.0%
- **Oil & Energy:** 6.6%
- **Consumer Services:** 6.1%
- **Leisure, Travel & Tourism:** 3.9%
- **Internet:** 3.9%
- **Hospitality:** 3.9%
- **Consumer Goods:** 3.5%
- **Other:** 32.0%

#### Medallia Agile Research

- **Computer Software:** 21.9%
- **Financial Services:** 9.4%
- **Food & Beverages:** 9.4%
- **Information Technology and Services:** 7.8%
- **Hospitality:** 6.3%
- **E-Learning:** 3.1%
- **Consumer Services:** 3.1%
- **Marketing and Advertising:** 3.1%
- **Market Research:** 3.1%
- **Internet:** 3.1%
- **Other:** 29.7%

---
## Alternatives

### Alternatives to Chattermill

- [Thematic](https://www.g2.com/products/thematic/reviews) — 4.8/5 stars (43 reviews)
- [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (520 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4126 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23521 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)

### Alternatives to Medallia Agile Research

- [Delighted](https://www.g2.com/products/delighted/reviews) — 4.7/5 stars (60 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

---
## Top Discussions

### Chattermill

- Title: [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Chattermill is a customer feedback analytics and costumer insights platform that helps you unify and analyze feedback across every channel including surveys,..."

### Medallia Agile Research

- Title: [Yes](https://www.g2.com/discussions/yes-8c4d7048-23d1-4abd-af42-ae270ac6cc60) — 1 comment, 1 upvote
  > **Top comment:** "yes"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chattermill-vs-medallia-agile-research)