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Compare Chattermill and Lang.ai 
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At a Glance
Market Segments
Mid-Market (50.5% of reviews)
Mid-Market (61.9% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Chattermill
Star Rating
(214)4.5 out of 5
Market Segments
Mid-Market (50.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about ChattermillLang.ai
Star Rating
(24)4.9 out of 5
Market Segments
Mid-Market (61.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Lang.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chattermill excels in its Quality of Support, with a score of 9.3, while Lang.ai achieves a perfect score of 10.0, indicating that Lang.ai may provide more comprehensive and responsive customer service.
- Reviewers mention that Lang.ai's Ease of Use is rated at 9.2, which is higher than Chattermill's score of 8.7, suggesting that users find Lang.ai more intuitive and user-friendly for everyday tasks.
- G2 users highlight that Lang.ai's Integration capabilities are significantly stronger, scoring 9.7 compared to Chattermill's 8.2, making it easier for users to connect with other tools and platforms seamlessly.
- Users on G2 note that Chattermill's Feedback Analysis features, such as Thematic Analysis and Sentiment Analysis, are rated at 8.5 and 8.7 respectively, while Lang.ai outperforms with scores of 9.2 and 9.3, indicating a more robust analysis capability.
- Reviewers say that Lang.ai shines in its Generative AI features, particularly in AI Text Generation and AI Text Summarization, with scores of 8.1 and 8.5, while Chattermill's scores in these areas are lower, indicating a potential gap in advanced AI functionalities.
- Users report that Chattermill's Feedback Management features, such as Custom Reports and Dashboards, are rated at 8.5, which may not be as comprehensive as Lang.ai's offerings, suggesting that users might find Lang.ai's reporting tools more effective for their needs.
Pricing
Entry-Level Pricing
Chattermill
Enterprise
Contact Us
Unify your customer experience analytics in one place to discover insights across the customer journey. Scales with your needs, from one team or business unit to your whole organisation.
- SSO, user management and API access to manage large organisations
- Access to customer success managers, insight analysts and professional service offerings.
- Advanced feature access to scale granular insights and workflows
Lang.ai
No pricing availableFree Trial
Chattermill
Free Trial is available
Lang.ai
No trial information availableRatings
Meets Requirements
8.7
193
8.9
11
Ease of Use
8.7
197
9.2
13
Ease of Setup
8.3
114
9.1
9
Ease of Admin
8.9
54
8.7
9
Quality of Support
9.1
152
10.0
11
Has the product been a good partner in doing business?
9.1
50
9.8
9
Product Direction (% positive)
9.3
187
10.0
12
Features by Category
Feedback Management
8.0
125
Not enough data
8.2
122
Not enough data
8.5
124
Not enough data
Feedback Analysis
8.4
127
Not enough data
8.6
125
Not enough data
8.6
121
Not enough data
Feedback Sources
8.7
112
Not enough data
8.8
114
Not enough data
7.6
95
Not enough data
8.2
109
Not enough data
Generative AI
7.2
76
Not enough data
7.4
81
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Setup
8.1
51
9.7
6
8.4
51
9.7
5
8.7
42
9.7
6
Data
8.5
46
9.7
6
8.7
55
8.9
6
Analysis
8.6
49
9.2
6
8.2
39
9.7
5
8.4
49
8.9
6
8.4
49
9.2
6
8.8
52
9.3
5
8.5
46
9.7
5
8.1
13
9.3
5
Customization
8.0
34
9.3
5
7.9
34
9.3
5
7.7
34
9.3
5
Generative AI
7.5
27
Not enough data
8.0
30
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
16
Not enough data
8.4
17
Not enough data
Survey Management
8.6
34
Not enough data
8.5
31
Not enough data
8.8
39
|
Verified
Not enough data
8.5
37
Not enough data
Process Management
8.7
45
|
Verified
Not enough data
8.3
34
Not enough data
8.5
41
|
Verified
Not enough data
8.3
35
Not enough data
System Management
8.9
37
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
Categories
Categories
Shared Categories
Chattermill and Lang.ai are categorized as Feedback Analytics and Text Analysis
Unique Categories
Chattermill is categorized as Enterprise Feedback Management
Lang.ai is categorized as Conversational Support and Customer Service Automation
Reviews
Reviewers' Company Size
Chattermill
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lang.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
15.6%
Financial Services
10.4%
Food & Beverages
9.0%
Information Technology and Services
6.6%
Consumer Services
5.2%
Other
53.3%
Food Production
33.3%
Financial Services
14.3%
Consumer Goods
14.3%
Retail
4.8%
Management Consulting
4.8%
Other
28.6%
Alternatives
Discussions
What is Chattermill used for?
1 Comment
Official Response from Chattermill
Chattermill is a customer feedback analytics and costumer insights platform that helps you unify and analyze feedback across every channel including surveys,...Read more
Chattermill has no more discussions with answers
Lang.ai has no discussions with answers
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