Compare Chattermill and Forsta 
At a Glance
Market Segments
Mid-Market (49.5% of reviews)
Mid-Market (43.2% of reviews)
Entry-Level Pricing
Contact Us
Contact Us
Chattermill
Star Rating
(218)4.5 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about ChattermillForsta
Star Rating
(333)4.2 out of 5
Market Segments
Mid-Market (43.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ForstaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Chattermill excels in user satisfaction, with many praising its ability to provide deep insights into customer feedback. Users highlight its ease of use and implementation, noting that it feels like a professional resource that supports their work effectively.
- Users say that Chattermill's performance tracking features are particularly beneficial, allowing them to monitor customer feedback over time. This capability helps pinpoint areas for improvement, making it a valuable tool for enhancing overall performance.
- According to verified reviews, Forsta offers strong functionalities, especially in quota management and ease of programming. Users appreciate the separate rooms for respondents and clients, which facilitate communication without compromising privacy.
- Reviewers mention that while Forsta has a solid knowledge base and priority support, it faces challenges in overall user satisfaction compared to Chattermill. Users have noted that Forsta's features, while functional, may not provide the same level of insight and efficiency as Chattermill.
- G2 reviewers highlight Chattermill's superior support quality, with many users rating it highly for responsiveness and helpfulness. In contrast, Forsta's support, while adequate, does not receive the same level of praise, indicating a potential area for improvement.
- Users report that Chattermill's custom reports and dashboards are particularly effective, allowing for tailored insights that enhance decision-making. In comparison, while Forsta offers robust reporting features, some users feel that Chattermill's summaries provide a more comprehensive view of customer insights.
Pricing
Entry-Level Pricing
Chattermill
Enterprise
Contact Us
Unify your customer experience analytics in one place to discover insights across the customer journey. Scales with your needs, from one team or business unit to your whole organisation.
- SSO, user management and API access to manage large organisations
- Access to customer success managers, insight analysts and professional service offerings.
- Advanced feature access to scale granular insights and workflows
Forsta
Forsta HX Essentials
Contact Us
Forsta’s HX Essentials program gives you all you need to kickstart a best-in-class CX program that helps you understand the full story of your customer.
- Standard Surveys
- Digital Feedback
- Connectors
Free Trial
Chattermill
Free Trial is available
Forsta
No trial information availableRatings
Meets Requirements
8.7
197
8.3
251
Ease of Use
8.7
201
8.1
256
Ease of Setup
8.4
118
8.3
97
Ease of Admin
8.9
54
7.9
95
Quality of Support
9.1
156
8.1
250
Has the product been a good partner in doing business?
9.1
50
8.4
94
Product Direction (% positive)
9.3
191
7.9
250
Features by Category
Reports
Not enough data
9.3
10
Not enough data
9.1
9
Not enough data
9.4
11
Not enough data
9.1
9
Not enough data
9.2
11
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports
Not enough data
9.3
10
Not enough data
9.1
9
Not enough data
9.4
11
Not enough data
9.1
9
Not enough data
9.2
11
Reports
Not enough data
9.3
9
Not enough data
9.4
8
Not enough data
9.4
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Visualization
Not enough data
9.3
10
Not enough data
9.1
9
Not enough data
9.3
10
Not enough data
8.9
9
Data Updates
Not enough data
8.3
8
Not enough data
9.8
9
Collaboration
Not enough data
9.2
8
Not enough data
8.8
8
Not enough data
9.3
9
Data Updates
Not enough data
8.5
8
Not enough data
9.4
9
Not enough data
9.4
9
User Response Methods
Not enough data
8.6
11
Not enough data
8.0
9
Not enough data
7.5
8
Not enough data
7.2
9
Not enough data
7.6
13
Participant Selection
Not enough data
6.2
11
Not enough data
6.9
8
Not enough data
7.0
9
Not enough data
7.1
8
Insights
Not enough data
7.4
12
Not enough data
7.4
13
Not enough data
7.2
13
Generative AI
Not enough data
Not enough data
Feedback Source
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
7.8
6
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
9.0
7
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.9
6
Insights
Not enough data
6.9
7
Not enough data
6.3
5
Not enough data
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
8.0
5
Platform Content
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
7.0
5
Platform Additional Functionality
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Analytics
Not enough data
8.6
36
Not enough data
8.4
38
Not enough data
8.3
30
Not enough data
7.5
34
Customization
Not enough data
8.2
35
Not enough data
9.0
59
Not enough data
8.4
47
Not enough data
8.5
40
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.0
125
7.9
8
8.2
122
8.7
10
8.5
124
9.2
12
Feedback Analysis
8.4
127
8.7
5
8.6
126
6.2
7
8.6
121
8.3
8
Feedback Sources
8.7
112
9.0
8
8.8
114
9.8
11
7.6
95
7.4
9
8.2
110
8.1
8
Generative AI
7.2
76
Not enough data
7.4
81
Not enough data
Survey Management
Not enough data
8.8
16
Not enough data
8.9
15
Not enough data
8.4
16
Not enough data
9.0
14
Survey Customization
Not enough data
9.0
14
Not enough data
8.3
15
Not enough data
8.4
15
Not enough data
8.3
13
Survey Insights
Not enough data
8.8
16
Not enough data
7.9
11
Not enough data
9.0
15
Not enough data
8.4
16
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
8.1
51
Not enough data
8.4
51
9.7
5
8.7
42
Not enough data
Data
8.5
46
Not enough data
8.7
55
Not enough data
Analysis
8.6
49
Not enough data
8.2
39
Not enough data
8.4
49
Not enough data
8.4
49
Not enough data
8.8
52
Not enough data
8.5
46
Not enough data
8.1
13
Not enough data
Customization
8.0
34
Not enough data
7.9
34
Not enough data
7.7
34
Not enough data
Generative AI
7.5
27
Not enough data
8.0
30
Not enough data
Generative AI
8.2
16
Not enough data
8.5
18
Not enough data
Survey Management
8.6
35
Not enough data
8.5
31
Not enough data
8.8
39
|
Verified
Not enough data
8.5
37
Not enough data
Process Management
8.7
45
|
Verified
Not enough data
8.3
34
Not enough data
8.5
41
|
Verified
Not enough data
8.3
35
Not enough data
System Management
8.9
37
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chattermill and Forsta are categorized as Feedback Analytics and Text Analysis
Unique Categories
Chattermill is categorized as Enterprise Feedback Management
Forsta is categorized as Experience Management, Consumer Video Feedback, User Research, Video Interviewing, Survey, Data Visualization, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Chattermill
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Forsta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
15.3%
Financial Services
10.2%
Food & Beverages
8.8%
Information Technology and Services
6.5%
Consumer Services
6.0%
Other
53.2%
Market Research
69.0%
Management Consulting
3.7%
Marketing and Advertising
3.1%
Pharmaceuticals
2.0%
Information Technology and Services
1.7%
Other
20.4%
Alternatives
Discussions
What is Chattermill used for?
1 Comment
Official Response from Chattermill
Chattermill is a customer feedback analytics and costumer insights platform that helps you unify and analyze feedback across every channel including surveys,...Read more
Chattermill has no more discussions with answers
I was stuck at a point where i wanted to randomise the answer options in pattern 1.2.3 or 3.2.1, how can we do that instead of making 2 seperate questions and punching options in similar order?
2 Comments
ML
Hello Nadeem - Just select "Flipped" in answer list display order property and it will give you the desired results i.e. it will display the options as...Read more
When will ConfirmIT match inbuilt mobile layout like Decipher and Qualtrics as I feel this is one feature giving plus point to other competitors?
2 Comments
MS
A big thank you to Confirmit support for clearing my doubt , I have been naïve and unaware how to make best use of responsive layout. It is working for me...Read more
Is there any way that can allow me to see the backend codes like we can see in similar tool such as Decipher?
2 Comments
ML
Yes you can see the back end codes in Confirmit as well. There are separate folders created at the end for Themes, Question Skins and HTML styles used in the...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
