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Compare Chatra and Shopify Inbox 
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At a Glance
Market Segments
Small-Business (71.0% of reviews)
Small-Business (86.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Chatra
Star Rating
(32)4.2 out of 5
Market Segments
Small-Business (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChatraShopify Inbox
Star Rating
(16)4.4 out of 5
Market Segments
Small-Business (86.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Shopify InboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chatra excels in its Ease of Setup with a score of 8.7, making it a preferred choice for small businesses looking for a quick implementation. In contrast, Shopify Inbox shines in Quality of Support with a higher score of 9.1, indicating that users appreciate the responsive assistance they receive.
- Reviewers mention that Chatra's Pop-up Chat feature is highly effective, scoring 8.7, which helps in engaging website visitors. However, users on G2 note that Shopify Inbox's Notifications feature, with a score of 8.7, is particularly useful for keeping track of customer interactions in real-time.
- G2 users highlight that Chatra offers better Customization options with a score of 8.3, allowing businesses to tailor the chat experience to their brand. Conversely, Shopify Inbox's Customer Profiles feature, scoring 8.7, provides a more comprehensive view of customer interactions, which users find beneficial for personalized communication.
- Reviewers say that Chatra's Conversation Archiving feature, with a score of 8.5, is praised for its ease of access and organization, making it easier for teams to refer back to past conversations. On the other hand, users report that Shopify Inbox's In-App Messaging feature, scoring 7.8, could be improved for better user experience.
- Users on G2 mention that Chatra's Lead Development capabilities, scoring 7.9, are effective for nurturing potential customers, although some users feel it could be more robust. In contrast, Shopify Inbox's Team Inbox feature, with a score of 8.3, is highlighted for its collaborative capabilities, allowing teams to manage customer inquiries more efficiently.
- Reviewers mention that while Chatra has a solid AI Text Generation score of 8.3, Shopify Inbox's overall product direction, scoring 9.2, suggests a more promising future with ongoing improvements and features that align with user needs.
Pricing
Entry-Level Pricing
Chatra
No pricing availableShopify Inbox
No pricing availableFree Trial
Chatra
No trial information availableShopify Inbox
No trial information availableRatings
Meets Requirements
8.8
28
8.7
15
Ease of Use
9.1
28
9.1
15
Ease of Setup
8.6
12
9.7
6
Ease of Admin
8.1
12
9.3
5
Quality of Support
8.3
23
9.2
14
Has the product been a good partner in doing business?
7.8
12
9.3
5
Product Direction (% positive)
8.7
27
9.2
15
Features by Category
Generative AI
Not enough data
7.7
13
Not enough data
7.3
13
Not enough data
5.6
13
Communication
8.8
24
|
Verified
7.9
14
8.4
24
|
Verified
8.7
14
6.9
16
7.5
14
8.3
22
|
Verified
7.9
14
6.5
10
7.0
14
Internal Use
7.7
22
|
Verified
7.7
14
8.5
24
|
Verified
8.2
14
8.1
18
|
Verified
6.8
14
7.8
19
7.3
14
8.6
20
|
Verified
7.9
14
7.5
17
|
Verified
8.5
14
Categories
Categories
Shared Categories
Chatra and Shopify Inbox are categorized as Live Chat
Unique Categories
Chatra has no unique categories
Shopify Inbox has no unique categories
Reviews
Reviewers' Company Size
Chatra
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopify Inbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
16.1%
Computer Software
9.7%
Information Technology and Services
6.5%
Food & Beverages
6.5%
Consumer Services
6.5%
Other
54.8%
Accounting
20.0%
Luxury Goods & Jewelry
13.3%
Consulting
6.7%
Sporting Goods
6.7%
Retail
6.7%
Other
46.7%
Discussions
Chatra has no discussions with answers
Shopify Inbox has no discussions with answers
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