# Chatra vs Olark Comparison | | Chatra | Olark | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | | **Total Reviews** | 32 | 224 | | **Largest Market Segment** | Small-Business (71.0% of reviews) | Small-Business (49.5% of reviews) | | **Entry Level Price** | No pricing available | $17 per month | --- ## Top Pros & Cons ### Chatra Pros: - Features (2 reviews) - Messaging Features (2 reviews) Cons: - Bugs (1 reviews) ### Olark Pros: - Interface Ease (1 reviews) - User Interface (1 reviews) Cons: - Billing Issues (1 reviews) --- ## Ratings Comparison | Rating | Chatra | Olark | |---|---|---| | **Meets Requirements** | 8.8 (28 reviews) | 8.9 (209 reviews) | | **Ease of Use** | 9.1 (28 reviews) | 9.3 (211 reviews) | | **Ease of Setup** | 8.6 (12 reviews) | 9.0 (113 reviews) | | **Ease of Admin** | 8.1 (12 reviews) | 9.0 (115 reviews) | | **Quality of Support** | 8.3 (23 reviews) | 8.8 (174 reviews) | | **Has the product been a good partner in doing business?** | 7.8 (12 reviews) | 9.1 (108 reviews) | | **Product Direction (% positive)** | 8.7 (27 reviews) | 8.2 (210 reviews) | --- ## Pricing ### Chatra #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Olark #### Entry-Level Pricing Plan: Olark Live Chat Price: $17 per month Key Features: - Per Operator - Customize Your Design - Chat Ratings [Learn more about Olark](https://www.g2.com/products/olark/reviews) #### Free Trial Yes --- ## Features Comparison By Category ### Live Chat | Product | Score | Reviews | |---|---|---| | **Chatra** | 7.9/10 | 26 | | **Olark** | 8.6/10 | 118 | #### Generative AI | Feature | Chatra | Olark | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | #### Communication | Feature | Chatra | Olark | |---|---|---| | **Pop-up Chat** | 8.8 (24 reviews) ✓ Verified | 9.3 (111 reviews) ✓ Verified | | **Notifications** | 8.4 (24 reviews) ✓ Verified | 8.8 (108 reviews) ✓ Verified | | **Targeted Emails** | 6.9 (16 reviews) | 8.2 (54 reviews) | | **In-App Messaging** | 8.3 (22 reviews) ✓ Verified | 9.7 (5 reviews) | | **Co-Browsing** | 6.5 (10 reviews) | Not enough data | #### Internal Use | Feature | Chatra | Olark | |---|---|---| | **Customization ** | 7.7 (22 reviews) ✓ Verified | 7.7 (97 reviews) ✓ Verified | | **Conversation Archiving** | 8.5 (24 reviews) ✓ Verified | 8.8 (103 reviews) ✓ Verified | | **Lead Development** | 8.1 (18 reviews) ✓ Verified | 8.3 (74 reviews) ✓ Verified | | **Knowledge Base** | 7.8 (19 reviews) | 8.0 (5 reviews) | | **Team Inbox ** | 8.6 (20 reviews) ✓ Verified | 8.1 (6 reviews) | | **Customer Profiles** | 7.5 (17 reviews) ✓ Verified | 8.7 (32 reviews) ✓ Verified | --- ## Categories **Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat) --- ## Reviewer Demographics ### By Company Size | Segment | Chatra | Olark | |---|---|---| | **Small-Business** | 71.0% | 49.5% | | **Mid-Market** | 19.4% | 45.0% | | **Enterprise** | 9.7% | 5.5% | ### By Industry #### Chatra - **Financial Services:** 16.1% - **Computer Software:** 9.7% - **Banking:** 6.5% - **Information Technology and Services:** 6.5% - **Food & Beverages:** 6.5% - **Consumer Services:** 6.5% - **Airlines/Aviation:** 3.2% - **Alternative Medicine:** 3.2% - **Building Materials:** 3.2% - **Civic & Social Organization:** 3.2% - **Other:** 35.5% #### Olark - **Computer Software:** 19.5% - **Internet:** 11.4% - **Retail:** 6.4% - **Education Management:** 4.5% - **Marketing and Advertising:** 4.1% - **Information Technology and Services:** 4.1% - **Higher Education:** 2.7% - **Hospitality:** 2.3% - **Insurance:** 2.3% - **Consumer Services:** 1.8% - **Other:** 40.9% --- ## Alternatives ### Alternatives to Chatra - [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews) - [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews) - [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (202 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews) - [Smartsupp](https://www.g2.com/products/smartsupp/reviews) — 4.7/5 stars (1048 reviews) - [Front](https://www.g2.com/products/front/reviews) — 4.6/5 stars (2488 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6983 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews) ### Alternatives to Olark - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews) - [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews) - [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews) - [Pure Chat](https://www.g2.com/products/pure-chat/reviews) — 4.4/5 stars (207 reviews) - [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews) - [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (202 reviews) - [Velaro](https://www.g2.com/products/velaro/reviews) — 4.1/5 stars (17 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews) --- ## Top Discussions ### Chatra No discussions available for this product. ### Olark - Title: [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) — 1 comment > **Top comment:** "Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chatra-vs-olark)