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Compare Chatlio and tawk.to 
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At a Glance
Market Segments
Small-Business (73.5% of reviews)
Small-Business (73.9% of reviews)
Entry-Level Pricing
$29 per month
Free Per Month
Chatlio
Star Rating
(85)4.3 out of 5
Market Segments
Small-Business (73.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$29 per month
Browse all 5 pricing planstawk.to
Star Rating
(195)4.5 out of 5
Market Segments
Small-Business (73.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that tawk.to excels in its pop-up chat feature, scoring 9.3, which allows for seamless customer engagement, while Chatlio's score of 9.4 indicates it also performs well but may not offer the same level of customization.
- Reviewers mention that tawk.to's ease of setup is rated at 9.3, making it user-friendly for small businesses, whereas Chatlio, with a score of 9.0, may require slightly more time for configuration.
- G2 users highlight that tawk.to offers a free entry-level price, making it accessible for startups, while Chatlio's starting price of $29 per month could be a barrier for some small businesses.
- Users on G2 report that tawk.to's conversation archiving feature is rated at 8.9, which is beneficial for tracking customer interactions, while Chatlio's score of 9.0 suggests it has a slight edge in this area, but users note that tawk.to's interface is more intuitive.
- Reviewers say that tawk.to's customization options score 8.5, allowing businesses to tailor their chat experience, while Chatlio's score of 7.8 indicates it may have limitations in this regard, leading to less flexibility for users.
- Users report that both products have strong quality of support, with tawk.to scoring 8.4 and Chatlio at 8.6, but some users mention that tawk.to's support response times can be slower during peak hours.
Pricing
Entry-Level Pricing
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Chatlio
No trial information availabletawk.to
Free Trial is available
Ratings
Meets Requirements
9.1
71
9.1
168
Ease of Use
9.1
71
9.1
168
Ease of Setup
9.0
52
9.2
83
Ease of Admin
8.6
53
9.1
77
Quality of Support
8.6
52
8.4
137
Has the product been a good partner in doing business?
9.2
50
9.0
66
Product Direction (% positive)
8.3
70
9.0
161
Features by Category
Generative AI
Not enough data
6.5
12
Not enough data
6.5
11
Not enough data
6.4
11
Communication
9.4
58
|
Verified
9.2
135
|
Verified
9.2
59
|
Verified
8.9
136
|
Verified
Not enough data
8.0
100
|
Verified
9.1
45
8.9
118
|
Verified
Not enough data
8.3
41
Internal Use
7.8
53
|
Verified
8.5
124
|
Verified
9.0
48
|
Verified
8.8
123
|
Verified
8.1
40
|
Verified
8.4
113
7.6
33
8.6
116
|
Verified
8.0
36
|
Verified
8.7
111
|
Verified
Not enough data
8.3
112
|
Verified
Categories
Categories
Shared Categories
Chatlio and tawk.to are categorized as Live Chat
Unique Categories
Chatlio has no unique categories
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Chatlio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
12.0%
Marketing and Advertising
6.0%
Internet
6.0%
Financial Services
6.0%
Other
48.2%
Computer Software
12.2%
Information Technology and Services
11.2%
Marketing and Advertising
8.5%
Internet
5.3%
Education Management
4.3%
Other
58.5%
Alternatives
Discussions
Why should I choose Chatlio?
1 Comment
Official Response from Chatlio
We are the first live chat solution offering true bi-directional Slack integration. Others claim Slack “integration”, but in reality they are just spamming a...Read more
How does it work?
1 Comment
Official Response from Chatlio
When you setup Chatlio, you pick one of your channels in Slack where you want new messages from your visitors to show. Next you add the Chatlio javascript...Read more
I have several websites, can I use Chatlio on all of them?
1 Comment
Official Response from Chatlio
Sure. It might get a little messy to keep track of which site your visitor is writing from, but if that is not a problem for you, then it’s not a problem for...Read more
What is tawk.to used for?
1 Comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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