Compare Chatlio and LiveChat 
Featured Products
At a Glance
Market Segments
Small-Business (73.5% of reviews)
Small-Business (44.7% of reviews)
Entry-Level Pricing
$29 per month
$19.00 100 Visitors Per Month
Chatlio
Star Rating
(85)4.3 out of 5
Market Segments
Small-Business (73.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$29 per month
Browse all 5 pricing plansLiveChat
Star Rating
(806)4.4 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in providing a comprehensive system with numerous add-on modules, making it easier for businesses to track and convert leads. Users appreciate how it transforms customer support into a revenue-driving function through real-time interactions and improved response times.
- Users say that Chatlio stands out for its seamless integration with Slack, which simplifies the process of configuring responses. Reviewers highlight that this feature significantly enhances their ability to engage with customers effectively, making it a game-changer for teams looking for straightforward communication tools.
- According to verified reviews, LiveChat offers a higher overall satisfaction score, with users praising its analytics and real-time support capabilities. The platform's balance of automation and human interaction is frequently mentioned as a key benefit, helping support teams work more efficiently.
- Reviewers mention that while Chatlio is easy to use and integrates well with websites, it has a smaller user base, which may limit the breadth of community support and resources compared to LiveChat. Users appreciate the detailed customer information provided by Chatlio, but some feel it lacks the depth of features available in LiveChat.
- Users highlight that LiveChat's ease of use and setup is a significant advantage, with many finding the onboarding process intuitive. Features like canned responses and engagement tools are noted for making support tasks quicker and more manageable, which is crucial for small businesses.
- G2 reviewers note that while both products have similar scores for product direction, LiveChat's larger market presence and total number of reviews suggest a more established and reliable option for businesses looking for robust customer support solutions.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Chatlio
No trial information availableLiveChat
Free Trial is available
Ratings
Meets Requirements
9.1
71
9.1
704
Ease of Use
9.1
71
9.3
703
Ease of Setup
9.0
52
9.0
283
Ease of Admin
8.6
53
9.1
274
Quality of Support
8.6
52
9.1
652
Has the product been a good partner in doing business?
9.2
50
9.1
266
Product Direction (% positive)
8.3
70
8.3
696
Features by Category
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
239
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
269
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
82
|
Verified
7.8
53
|
Verified
8.4
281
|
Verified
Not enough data
9.2
88
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
9.1
217
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Communication
9.4
58
|
Verified
9.2
329
|
Verified
9.2
59
|
Verified
8.9
327
|
Verified
Not enough data
8.4
221
9.1
45
8.8
269
|
Verified
Not enough data
8.3
30
Internal Use
7.8
53
|
Verified
8.4
281
|
Verified
9.0
48
|
Verified
8.8
303
|
Verified
8.1
40
|
Verified
8.6
254
|
Verified
7.6
33
8.6
259
|
Verified
8.0
36
|
Verified
8.6
244
|
Verified
Not enough data
8.4
249
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatlio and LiveChat are categorized as Live Chat
Unique Categories
Chatlio has no unique categories
LiveChat is categorized as Chatbots, Help Desk, Conversational Marketing, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Chatlio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
12.0%
Financial Services
6.0%
Marketing and Advertising
6.0%
Internet
6.0%
Other
48.2%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.3%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Discussions
I'm looking for the pricing structure for Chatlio? Are there different brackets for payment?
1 Comment
KN
https://chatlio.com/pricing/Read more
What happens when we’re not online?
1 Comment
Official Response from Chatlio
Chatlio switches to offline mode for one of the following reasons.
- There is no Slack user who is “active” in the Chatlio connected Slack Channel....Read more
Can I export transcripts?
1 Comment
Official Response from Chatlio
Absolutely. At any point during a conversation with a visitor to your site you can issue a command that will export the conversation up to that point and...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we...Read more
How does LiveChat work when no one is available?
3 Comments
Official Response from LiveChat
When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your...Read more
Can one user respond to multiple chats concurrently?
3 Comments
Official Response from LiveChat
Each user can chat with up to 99 customers at the same time.
Read more
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