Introducing G2.ai, the future of software buying.Try now
Compare Chatlio and Crisp 
Featured Products
At a Glance
Market Segments
Small-Business (73.5% of reviews)
Small-Business (87.0% of reviews)
Entry-Level Pricing
$29 per month
Free
Chatlio
Star Rating
(85)4.3 out of 5
Market Segments
Small-Business (73.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$29 per month
Browse all 5 pricing plansCrisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Chatlio. Users appreciate the great value in features provided for the subscription price, highlighting the excellent customer support and responsive service.
- According to verified reviews, Crisp has a much larger volume of feedback, with 182 reviews compared to Chatlio's 83. This suggests that users find Crisp to be a more reliable choice, as evidenced by recent comments praising its clean and powerful user interface that supports a wide range of functions.
- Users say that Crisp's implementation process is straightforward, with many highlighting the intuitive onboarding wizard that makes it easy to get started. In contrast, while Chatlio is noted for its ease of use, some users still express a preference for the more comprehensive setup experience offered by Crisp.
- Reviewers mention that Crisp provides a robust feature set, including a customizable chat plugin that allows businesses to track conversations effectively. This is a key advantage over Chatlio, where users appreciate the integration with Slack but feel it lacks some of the customization options that Crisp offers.
- According to recent user feedback, Crisp's quality of support stands out, with users noting the friendliness and responsiveness of the support team. In comparison, while Chatlio's support is generally well-received, it does not match the high praise that Crisp consistently garners.
- Users highlight that Crisp's features, such as conversation archiving and a comprehensive knowledge base, enhance day-to-day usability, making it a better fit for small businesses. Chatlio, while effective for basic needs, may not provide the same level of depth in features that users of Crisp find beneficial.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Free Trial
Chatlio
No trial information availableCrisp
Free Trial is available
Ratings
Meets Requirements
9.1
71
8.8
149
Ease of Use
9.1
71
9.0
152
Ease of Setup
9.0
52
8.9
126
Ease of Admin
8.6
53
8.8
101
Quality of Support
8.6
52
9.1
149
Has the product been a good partner in doing business?
9.2
50
8.9
102
Product Direction (% positive)
8.3
70
9.3
142
Features by Category
Ticket and Case Management
Not enough data
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Generative AI
Not enough data
8.3
24
Not enough data
8.2
24
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Platform
Not enough data
8.8
51
|
Verified
7.8
53
|
Verified
8.4
102
|
Verified
Not enough data
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Generative AI
Not enough data
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Communication
9.4
58
|
Verified
9.3
101
|
Verified
9.2
59
|
Verified
9.2
100
|
Verified
Not enough data
8.4
75
|
Verified
9.1
45
9.3
88
|
Verified
Not enough data
8.7
61
|
Verified
Internal Use
7.8
53
|
Verified
8.4
102
|
Verified
9.0
48
|
Verified
8.8
92
|
Verified
8.1
40
|
Verified
8.3
82
|
Verified
7.6
33
8.8
82
|
Verified
8.0
36
|
Verified
8.8
90
|
Verified
Not enough data
8.9
91
|
Verified
Generative AI
Not enough data
7.2
24
Self-Service Experience
Not enough data
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Self-Service Platform
Not enough data
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Process
Not enough data
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Channels
Not enough data
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Insight
Not enough data
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Generative AI
Not enough data
7.8
12
Not enough data
7.9
12
Categories
Categories
Shared Categories
Chatlio and Crisp are categorized as Live Chat
Unique Categories
Chatlio has no unique categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Chatlio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
12.0%
Marketing and Advertising
6.0%
Internet
6.0%
Financial Services
6.0%
Other
48.2%
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Alternatives
Discussions
Why should I choose Chatlio?
1 Comment
Official Response from Chatlio
We are the first live chat solution offering true bi-directional Slack integration. Others claim Slack “integration”, but in reality they are just spamming a...Read more
How does it work?
1 Comment
Official Response from Chatlio
When you setup Chatlio, you pick one of your channels in Slack where you want new messages from your visitors to show. Next you add the Chatlio javascript...Read more
I have several websites, can I use Chatlio on all of them?
1 Comment
Official Response from Chatlio
Sure. It might get a little messy to keep track of which site your visitor is writing from, but if that is not a problem for you, then it’s not a problem for...Read more
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
