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At a Glance
Market Segments
Small-Business (62.6% of reviews)
Small-Business (60.3% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Month
ChatGPT
Star Rating
(1,220)4.7 out of 5
Market Segments
Small-Business (62.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChatGPTPodium
Star Rating
(2,036)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Podium and ChatGPT excel in ease of use, ChatGPT has a slight edge with a score of 9.6 compared to Podium's 9.3. Reviewers mention that ChatGPT's intuitive interface makes it easier for new users to get started quickly.
- Reviewers mention that Podium shines in quality of support, scoring 9.0, which is higher than ChatGPT's 8.5. Users say that Podium's customer service is responsive and helpful, particularly for small businesses needing quick assistance.
- Users on G2 report that ChatGPT outperforms Podium in complex query handling, with scores of 8.7 versus 8.2. Reviewers mention that ChatGPT's ability to understand and respond to intricate questions is a significant advantage for users requiring detailed information.
- Reviewers mention that both products have similar customizability scores of 8.6, but users report that Podium offers more tailored solutions for small businesses, allowing for better integration with their specific needs.
- Users say that ChatGPT excels in autonomous task execution, scoring 8.1 compared to Podium's 5.7. Reviewers mention that ChatGPT's ability to handle tasks without user intervention is a game-changer for efficiency.
- G2 users report that while both platforms are reliable, ChatGPT's reliability score of 8.7 surpasses Podium's 8.2. Reviewers mention that ChatGPT's consistent performance in various scenarios makes it a more dependable choice for ongoing projects.
Pricing
Entry-Level Pricing
ChatGPT
No pricing availablePodium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
ChatGPT
No trial information availablePodium
No trial information availableRatings
Meets Requirements
9.1
1,078
9.1
1,727
Ease of Use
9.6
1,120
9.3
1,746
Ease of Setup
9.6
696
9.1
1,079
Ease of Admin
9.3
110
9.3
881
Quality of Support
8.6
913
9.0
1,605
Has the product been a good partner in doing business?
9.4
106
9.2
898
Product Direction (% positive)
9.4
1,093
9.0
1,713
Features by Category
Core Conversational Capabilities - AI Chatbots
9.1
96
Not enough data
9.0
95
Not enough data
9.1
97
Not enough data
Data
8.7
714
8.0
39
8.1
684
8.8
40
Interaction
8.7
705
8.0
41
8.9
699
8.2
40
8.9
699
8.3
40
8.7
683
8.4
40
8.6
674
8.3
39
Task & Flow Management - AI Chatbots
8.7
92
Not enough data
8.3
90
Not enough data
Learning
8.9
670
8.2
40
8.2
673
7.9
41
Deployment & Embedding - AI Chatbots
8.6
89
Not enough data
8.3
86
Not enough data
Content Generation
8.7
691
8.1
41
8.2
691
7.9
41
Admin & Configuration - AI Chatbots
8.8
90
Not enough data
System
8.5
639
Feature Not Available
8.5
653
8.4
41
8.5
646
8.5
40
8.4
637
8.5
39
Agentic AI - AI Chatbots
8.1
247
5.2
8
8.4
249
6.0
8
8.3
240
6.3
8
8.5
249
5.8
8
8.5
248
6.7
8
8.4
246
5.8
8
8.6
250
6.7
8
Monitoring & Improvement - AI Chatbots
8.6
86
Not enough data
Reliability & Safety - AI Chatbots
8.6
86
Not enough data
Messenger
Not enough data
8.3
157
Not enough data
7.6
206
Not enough data
9.1
221
Not enough data
Feature Not Available
Channels
Not enough data
7.9
211
Not enough data
8.6
220
Not enough data
9.3
236
Not enough data
Feature Not Available
Not enough data
8.0
195
Customers
Not enough data
8.2
152
Not enough data
8.4
155
Not enough data
8.5
222
Not enough data
8.3
222
Not enough data
8.5
222
Agentic AI - Conversational Marketing
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
Platform Basics
Not enough data
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Platform Data
Not enough data
9.1
65
Not enough data
9.0
65
Platform Additional Functionality
Not enough data
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Platform Content
Not enough data
9.0
62
Agentic AI - Automotive Marketing
Not enough data
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Text Messaging
Not enough data
8.7
229
|
Verified
Not enough data
9.3
239
|
Verified
Not enough data
8.4
186
Not enough data
8.6
238
|
Verified
Not enough data
8.3
213
|
Verified
Not enough data
8.4
215
|
Verified
Not enough data
8.5
233
|
Verified
Not enough data
8.5
216
|
Verified
SMS Platform
Not enough data
8.5
223
|
Verified
Not enough data
8.6
223
|
Verified
Not enough data
Feature Not Available
Not enough data
7.6
201
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
206
|
Verified
Agentic AI - SMS Marketing
Not enough data
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Channels
Not enough data
8.2
323
Not enough data
8.1
322
Not enough data
Feature Not Available
Design
Not enough data
8.3
338
Not enough data
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Generative AI
Not enough data
7.5
234
Not enough data
7.5
229
Responses
Not enough data
9.3
15
Not enough data
9.3
15
Not enough data
9.0
15
Automation - AI Agents
Not enough data
8.7
15
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.9
16
Not enough data
8.9
16
Platform
Not enough data
9.1
15
Not enough data
9.1
15
Not enough data
9.2
15
Autonomy - AI Agents
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.7
15
Not enough data
8.0
15
Generative AI
Not enough data
8.6
15
Not enough data
8.8
15
Responses
Not enough data
8.9
32
Not enough data
8.4
33
Not enough data
8.9
33
Not enough data
Feature Not Available
Not enough data
8.2
32
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
31
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
8.9
31
Generative AI
Not enough data
8.1
32
Not enough data
8.1
31
Conversational Platform
Not enough data
8.7
294
Not enough data
8.4
252
Not enough data
8.3
165
Not enough data
8.5
179
Support Automation
Not enough data
8.5
257
Not enough data
8.3
165
Not enough data
8.7
167
Not enough data
8.1
173
Generative AI
Not enough data
7.5
152
Not enough data
7.5
154
Functionality
8.4
323
Not enough data
8.9
318
Not enough data
9.3
317
Not enough data
8.7
319
Not enough data
Support
8.3
308
Not enough data
8.6
307
Not enough data
8.6
308
Not enough data
Agentic AI - AI Code Generation
8.4
86
Not enough data
8.8
86
Not enough data
9.2
86
Not enough data
8.7
86
Not enough data
8.8
86
Not enough data
Generative AI
Not enough data
7.7
246
Not enough data
7.5
243
Not enough data
Feature Not Available
Communication
Not enough data
9.2
697
|
Verified
Not enough data
9.0
722
|
Verified
Not enough data
8.1
509
Not enough data
9.0
664
|
Verified
Not enough data
7.3
295
Internal Use
Not enough data
8.2
616
|
Verified
Not enough data
8.9
677
|
Verified
Not enough data
8.6
646
|
Verified
Not enough data
8.6
627
|
Verified
Not enough data
8.8
634
|
Verified
Not enough data
8.5
598
|
Verified
Platform Basics - VoIP Providers
Not enough data
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Basic Communication
Not enough data
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Agentic AI - VoIP Providers
Not enough data
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Consumer Intelligence
Not enough data
9.1
629
|
Verified
Not enough data
8.4
518
Not enough data
8.5
559
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.4
524
|
Verified
Not enough data
8.9
648
|
Verified
Media Monitoring
Not enough data
8.5
518
Not enough data
7.3
199
Not enough data
8.3
511
In-House Management
Not enough data
8.6
503
Not enough data
8.6
503
|
Verified
Generative AI
Not enough data
7.5
138
Agentic AI - Online Reputation Management
Not enough data
5.2
11
Not enough data
5.3
11
Not enough data
5.9
11
Not enough data
5.8
11
Not enough data
5.6
11
Not enough data
5.6
11
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ChatGPT and Podium are categorized as AI Chatbots
Unique Categories
ChatGPT is categorized as AI Code Generation
Reviews
Reviewers' Company Size
ChatGPT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.1%
Computer Software
13.8%
Marketing and Advertising
8.2%
Education Management
4.0%
Higher Education
3.7%
Other
56.2%
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.0%
Discussions
🧠 Is AI Weakening Human Critical Thinking? Let’s Talk.
3 Comments
MM
Yes, as long as the user is not evaluating and sutdying the output, AI is weaking the critical thinking.Read more
ChatGPT has no more discussions with answers
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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