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Compare ChatGPT and Google Cloud Dialogflow 
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At a Glance
Market Segments
Small-Business (62.9% of reviews)
Small-Business (44.3% of reviews)
Entry-Level Pricing
No pricing available
Pay As You Go Per Month
ChatGPT
Star Rating
(1,130)4.7 out of 5
Market Segments
Small-Business (62.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChatGPTGoogle Cloud Dialogflow
Star Rating
(136)4.4 out of 5
Market Segments
Small-Business (44.3% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Google Cloud Dialogflow excels in its integrations, with a score of 9.2, allowing seamless connectivity with various platforms, which is crucial for businesses looking to enhance their customer engagement strategies.
- Reviewers mention that ChatGPT shines in natural conversation capabilities, scoring 9.0, making it particularly effective for creating engaging and human-like interactions, which is essential for user satisfaction.
- G2 users highlight that Google Cloud Dialogflow's customizability is rated at 8.6, enabling businesses to tailor their chatbots to specific needs, while ChatGPT's flexibility in content generation is noted for its creativity and accuracy, scoring 9.3.
- Users on G2 report that ChatGPT's error learning feature is particularly strong, with a score of 9.7, allowing it to improve over time based on user interactions, which enhances its overall performance.
- Reviewers say that Google Cloud Dialogflow's data security measures, rated at 8.2, are a concern for some users, while ChatGPT's focus on content accuracy is praised, although it received a lower score of 8.3.
- Users say that while both products have strong support systems, ChatGPT's documentation and community support are rated higher, contributing to a better user experience when troubleshooting or seeking assistance.
Pricing
Entry-Level Pricing
ChatGPT
No pricing availableGoogle Cloud Dialogflow
CX Agent
Pay As You Go
Per Month
Provides an advanced agent type suitable for large or very complex agents.
- Text (includes all DetectIntent, StreamingDetectIntent, FulfillIntent, AnalyzeContent, and StreamingAnalyzeContent requests that do not contain audio)
- Audio input/output (speech recognition, speech-to-text, STT, speech synthesis, text-to-speech, TTS, telephony)
- Design-time requests (For example, calls to build or update an agent. This also includes text and audio runtime requests sent by the Dialogflow Console simulator)
Free Trial
ChatGPT
No trial information availableGoogle Cloud Dialogflow
Free Trial is available
Ratings
Meets Requirements
9.1
1,016
8.5
105
Ease of Use
9.6
1,058
8.7
108
Ease of Setup
9.6
635
8.7
61
Ease of Admin
9.4
104
8.6
52
Quality of Support
8.5
859
8.4
93
Has the product been a good partner in doing business?
9.4
101
8.7
46
Product Direction (% positive)
9.4
1,031
8.8
104
Features by Category
Core Conversational Capabilities - AI Chatbots
9.0
74
Not enough data
8.9
73
Not enough data
9.0
75
Not enough data
Data
8.7
675
9.0
19
8.1
664
9.4
18
Interaction
8.6
666
8.6
18
8.9
667
9.1
19
8.8
661
8.9
17
8.7
655
9.0
19
8.5
654
8.4
18
Task & Flow Management - AI Chatbots
8.8
72
Not enough data
8.3
70
Not enough data
Learning
8.9
651
8.8
17
8.1
651
8.9
20
Deployment & Embedding - AI Chatbots
8.3
71
Not enough data
8.1
69
Not enough data
Content Generation
8.6
660
9.0
18
8.2
659
9.0
20
Admin & Configuration - AI Chatbots
8.7
70
Not enough data
System
8.4
622
9.0
17
8.5
635
9.0
17
8.5
629
9.0
19
8.4
617
9.1
20
Agentic AI - AI Chatbots
8.0
230
9.0
8
8.3
230
9.0
8
8.3
224
8.5
8
8.4
230
9.6
8
8.5
229
9.2
8
8.4
228
9.6
8
8.6
231
9.4
8
Monitoring & Improvement - AI Chatbots
8.4
71
Not enough data
Reliability & Safety - AI Chatbots
8.6
71
Not enough data
Compatibility
Not enough data
8.9
22
Not enough data
8.9
22
Not enough data
8.7
23
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
8.9
22
Not enough data
9.2
22
Not enough data
8.7
22
Not enough data
9.1
20
Not enough data
9.3
23
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.7
23
Not enough data
9.0
21
Not enough data
9.1
21
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.4
317
Not enough data
8.8
313
Not enough data
9.3
310
Not enough data
8.7
313
Not enough data
Support
8.3
304
Not enough data
8.6
303
Not enough data
8.6
302
Not enough data
Agentic AI - AI Code Generation
8.5
82
Not enough data
8.7
82
Not enough data
9.1
82
Not enough data
8.6
82
Not enough data
8.7
81
Not enough data
Generative AI
Not enough data
8.6
31
Not enough data
8.7
33
Agentic AI - Bot Platforms
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Categories
Categories
Shared Categories
ChatGPT and Google Cloud Dialogflow are categorized as AI Chatbots
Unique Categories
ChatGPT is categorized as AI Code Generation
Google Cloud Dialogflow is categorized as Bot Platforms and Enterprise Search Software
Reviews
Reviewers' Company Size
ChatGPT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Cloud Dialogflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.5%
Computer Software
13.8%
Marketing and Advertising
8.4%
Education Management
3.9%
Higher Education
3.7%
Other
55.7%
Information Technology and Services
26.0%
Computer Software
18.3%
Consulting
4.6%
Telecommunications
4.6%
Hospital & Health Care
3.8%
Other
42.7%
Discussions
🧠 Is AI Weakening Human Critical Thinking? Let’s Talk.
3 Comments
MF
Yes, as long as the user is not evaluating and sutdying the output, AI is weaking the critical thinking.Read more
ChatGPT has no more discussions with answers
What is Google Cloud Dialogflow used for?
2 Comments
MS
It is basically used to create Chatbots, Voice Assistants and such interactive things with the help of NLPRead more
Is Dialogflow safe?
1 Comment
AS
Yes very safe and trusted, you can securely work your data and flow are saved and adequate permissions and access are available tooRead more
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