Compare Chatfuel and ViaSay 
At a Glance
Market Segments
Small-Business (86.0% of reviews)
Mid-Market (51.0% of reviews)
Entry-Level Pricing
Free Trial
Starting at €12,500.00 Per Year
Chatfuel
Star Rating
(45)4.4 out of 5
Market Segments
Small-Business (86.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Browse all 3 pricing plansViaSay
Star Rating
(50)4.6 out of 5
Market Segments
Mid-Market (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at €12,500.00 Per Year
Learn more about ViaSayChatfuel vs ViaSay
When assessing the two solutions, reviewers found Chatfuel easier to use and administer. However, reviewers preferred the ease of set up, and doing business with ViaSay overall.
- Reviewers felt that ViaSay meets the needs of their business better than Chatfuel.
- When comparing quality of ongoing product support, reviewers felt that ViaSay is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ViaSay over Chatfuel.
Pricing
Entry-Level Pricing
ViaSay
Standard License
Starting at €12,500.00
Per Year
Annual platform license including 50,000 conversations, unlimited users, and full Generative AI capabilities. Implementation fees apply for the first year.
- 50k Conversations Included
- Unlimited Generative AI & AI Agents
- Unlimited Users & Seats
Free Trial
Chatfuel
Free Trial is available
ViaSay
Free Trial is available
Ratings
Meets Requirements
8.9
36
9.0
39
Ease of Use
9.0
36
8.8
39
Ease of Setup
8.3
25
8.8
27
Ease of Admin
9.0
24
8.5
28
Quality of Support
8.4
31
9.6
38
Has the product been a good partner in doing business?
9.2
22
9.7
26
Product Direction (% positive)
8.6
34
9.4
37
Features by Category
Messenger
9.0
7
|
Verified
8.3
16
|
Verified
9.2
6
|
Verified
8.1
16
|
Verified
8.9
6
|
Verified
8.3
8
9.0
7
|
Verified
8.4
16
|
Verified
Channels
8.8
7
|
Verified
8.3
9
|
Verified
8.6
6
|
Verified
9.2
15
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
9.7
6
|
Verified
8.3
11
|
Verified
9.2
6
8.1
9
|
Verified
7.8
6
|
Verified
8.0
16
|
Verified
9.7
6
|
Verified
8.0
5
8.3
7
|
Verified
7.5
10
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Responses
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
8.6
7
Not enough data
8.5
8
Not enough data
8.7
5
Platform
Not enough data
Not enough data
Not enough data
9.4
6
Not enough data
8.6
7
Not enough data
8.1
8
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
19
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
8.6
6
Not enough data
Not enough data
Self-Service Platform
Not enough data
8.6
6
Not enough data
7.0
5
Not enough data
7.5
6
Not enough data
8.9
6
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatfuel and ViaSay are categorized as Bot Platforms and Conversational Marketing
Unique Categories
Chatfuel has no unique categories
ViaSay is categorized as AI Customer Support Agents, Chatbots, Customer Self-Service, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Chatfuel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ViaSay
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
23.3%
Information Technology and Services
14.0%
Non-Profit Organization Management
7.0%
Automotive
4.7%
Financial Services
4.7%
Other
46.5%
Airlines/Aviation
42.9%
Leisure, Travel & Tourism
28.6%
Transportation/Trucking/Railroad
18.4%
Sports
2.0%
Retail
2.0%
Other
6.1%
Discussions
Need mobile application for my business
3 Comments
AD
You're right. Mobile applications make the brand available to users. When customers find out about it, they buy easier. I advise you to hire the best mobile...Read more
How to register a business in Estonia?
3 Comments
CW
In order to register your business in Estonia, you need to cooperate with an experienced local lawyer...Read more
Need to do application performance testing
2 Comments
EE
Good afternoon everyone. I think that a lot of people are faced with such a problem, and the most important thing is that you need to look for a solution .....Read more
ViaSay has no discussions with answers
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