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Compare Chatfuel and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (86.0% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
Free Trial
Free Per Month
Chatfuel
Star Rating
(45)4.4 out of 5
Market Segments
Small-Business (86.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Browse all 3 pricing plansTidio
Star Rating
(1,871)4.6 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in overall user satisfaction, reflected in its higher G2 Score compared to Chatfuel. Users appreciate Tidio's live chat and customer support features, which allow for quick responses to customer queries, enhancing engagement and support.
- According to verified reviews, Chatfuel is praised for its ease of use and intuitive interface, making it accessible even for those without prior chatbot development experience. Users highlight its powerful features that enable the creation of complex chatbots.
- Users say that Tidio's setup process is notably quick and straightforward, allowing businesses to get started with minimal effort. This is a significant advantage for small businesses looking to implement a chatbot solution rapidly.
- Reviewers mention that while Chatfuel offers a robust platform with features like cloning and active community support, it has fewer recent reviews, which may indicate a decline in user engagement or satisfaction over time.
- G2 reviewers highlight Tidio's innovative features, such as the Lyro AI agent, which automatically creates a knowledge base from a website. This capability allows for more accurate customer responses and seamless transitions between AI and human operators.
- According to user feedback, both platforms provide strong support, but Tidio's quality of support is rated higher, with users noting prompt assistance and ongoing upgrades that keep the platform aligned with user needs.
Pricing
Entry-Level Pricing
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Chatfuel
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.9
36
9.1
1,310
Ease of Use
9.0
36
9.3
1,328
Ease of Setup
8.3
25
9.2
1,068
Ease of Admin
9.0
24
9.2
953
Quality of Support
8.4
31
9.2
1,142
Has the product been a good partner in doing business?
9.2
22
9.2
903
Product Direction (% positive)
8.6
34
9.2
1,177
Features by Category
Ticket and Case Management
Not enough data
8.6
84
Not enough data
8.4
82
Not enough data
8.5
88
Not enough data
8.7
90
Not enough data
8.0
72
Not enough data
8.6
81
Not enough data
8.3
76
Not enough data
8.4
76
Generative AI
Not enough data
7.3
45
Not enough data
6.9
43
Agentic AI - Help Desk
Not enough data
7.0
14
Not enough data
7.1
14
Not enough data
7.0
14
Communication Channels
Not enough data
8.7
81
Not enough data
8.7
79
Not enough data
9.3
88
Not enough data
8.1
74
Not enough data
7.3
69
Platform
Not enough data
8.9
104
Not enough data
8.9
717
|
Verified
Not enough data
9.0
108
Not enough data
8.7
109
Not enough data
8.1
94
Not enough data
8.8
106
Core Conversational Capabilities - AI Chatbots
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
8.7
5
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
102
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
9.0
7
|
Verified
8.5
86
9.2
6
|
Verified
8.3
88
8.9
6
|
Verified
9.2
86
9.0
7
|
Verified
8.8
85
Channels
8.8
7
|
Verified
8.2
83
8.6
6
|
Verified
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
9.7
6
|
Verified
8.6
81
9.2
6
8.5
82
7.8
6
|
Verified
8.8
80
9.7
6
|
Verified
8.8
82
8.3
7
|
Verified
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.1
56
Not enough data
8.1
55
Not enough data
Feature Not Available
Design
Not enough data
8.4
54
Not enough data
7.6
55
Not enough data
8.0
55
Not enough data
8.2
54
Not enough data
8.3
54
Generative AI
Not enough data
7.7
36
Not enough data
7.7
35
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
497
Not enough data
8.8
487
Not enough data
8.8
488
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
508
Not enough data
8.8
457
Not enough data
8.7
456
Not enough data
8.6
456
Not enough data
8.3
352
Not enough data
8.7
405
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
116
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.8
83
Not enough data
7.4
79
Not enough data
7.2
80
Communication
Not enough data
9.3
752
|
Verified
Not enough data
9.1
756
|
Verified
Not enough data
8.5
542
Not enough data
9.1
652
|
Verified
Not enough data
8.5
484
|
Verified
Internal Use
Not enough data
8.9
717
|
Verified
Not enough data
9.0
618
|
Verified
Not enough data
8.8
612
|
Verified
Not enough data
8.6
586
|
Verified
Not enough data
8.8
569
|
Verified
Not enough data
8.7
596
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
92
Not enough data
8.8
82
Not enough data
8.6
27
Not enough data
8.8
88
Not enough data
8.9
89
Self-Service Platform
Not enough data
8.7
91
Not enough data
9.0
95
Not enough data
8.8
89
Not enough data
8.8
91
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
48
Not enough data
8.6(won by default)
50
Not enough data
8.4(won by default)
45
Channels
Not enough data
8.9(won by default)
51
Not enough data
8.9(won by default)
52
Not enough data
9.4(won by default)
53
Not enough data
8.2(won by default)
45
Not enough data
8.7(won by default)
45
Insight
Not enough data
8.6(won by default)
44
Not enough data
8.4(won by default)
48
Not enough data
9.1(won by default)
53
Not enough data
9.3(won by default)
43
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
45
Not enough data
8.1
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
43
Not enough data
8.6
44
Automation
Not enough data
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatfuel and Tidio are categorized as Conversational Marketing
Unique Categories
Chatfuel is categorized as Bot Platforms
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, Live Chat, Help Desk, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Chatfuel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
23.3%
Information Technology and Services
14.0%
Non-Profit Organization Management
7.0%
Government Administration
4.7%
Financial Services
4.7%
Other
46.5%
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.2%
Health, Wellness and Fitness
4.0%
Other
69.7%
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