# Chatfuel vs Engati Comparison

| | Chatfuel | Engati | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 45 | 18 | 
| **Largest Market Segment** | Small-Business (86.0% of reviews) | Mid-Market (57.1% of reviews) | 
| **Entry Level Price** | Free Trial | Contact Us | 

---
## Top Pros & Cons

### Chatfuel

Pros:
- Affordable (1 reviews)
- Automation (1 reviews)

Cons:
- Expensive (1 reviews)
- Poor Customer Support (1 reviews)

### Engati

Pros:
- Communication (1 reviews)
- Customer Support (1 reviews)

Cons:
- Complexity (1 reviews)
- Expensive (1 reviews)

---
## Ratings Comparison
| Rating | Chatfuel | Engati | 
|---|---|---|
  | **Meets Requirements** | 8.9 (36 reviews) | 8.8 (13 reviews) | 
  | **Ease of Use** | 9.0 (36 reviews) | 8.6 (13 reviews) | 
  | **Ease of Setup** | 8.3 (25 reviews) | 8.3 (11 reviews) | 
  | **Ease of Admin** | 9.0 (24 reviews) | 8.2 (11 reviews) | 
  | **Quality of Support** | 8.4 (31 reviews) | 8.8 (13 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (22 reviews) | 8.5 (11 reviews) | 
  | **Product Direction (% positive)** | 8.6 (34 reviews) | 8.1 (12 reviews) | 

---
## Pricing

### Chatfuel

#### Entry-Level Pricing

Plan: Start  7-day free trial

Price: Free Trial

Key Features:
- Support -- Standard

[Browse all 3 editions](https://www.g2.com/products/chatfuel/pricing)

#### Free Trial

Yes

### Engati

#### Entry-Level Pricing

Plan: Accelerator

Price: Contact Us

Description: Send broadcast in bulk with WhatsApp API and manage conversations with omnichannel inbox.

Key Features:
- WHATSAPP SUITE :
- Unified WhatsApp Inbox
- Automation Essentials - Basic automation and pre-built message templates

[Browse all 4 editions](https://www.g2.com/products/engati/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Chatfuel** | 8.9/10 | 8 |
| **Engati** | N/A | N/A |

#### Messenger

| Feature | Chatfuel | Engati | 
|---|---|---|
| **Sequencing** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **AI** | 9.2 (6 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 8.9 (6 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 9.0 (7 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | Chatfuel | Engati | 
|---|---|---|
| **Social Media** | 8.8 (7 reviews) ✓ Verified | Not enough data | 
| **Website** | 8.6 (6 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Chatfuel | Engati | 
|---|---|---|
| **Targeting** | 9.7 (6 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 9.2 (6 reviews) | Not enough data | 
| **Analytics** | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 9.7 (6 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.3 (7 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Chatfuel | Engati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Chatfuel** | N/A | N/A |
| **Engati** | N/A | N/A |

#### Responses

| Feature | Chatfuel | Engati | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Chatfuel | Engati | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chatfuel | Engati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Chatfuel** | N/A | N/A |
| **Engati** | N/A | N/A |

#### Platform

| Feature | Chatfuel | Engati | 
|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | 

#### Channel

| Feature | Chatfuel | Engati | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chatfuel | Engati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Chatfuel** | N/A | N/A |
| **Engati** | N/A | N/A |

#### Generative AI

| Feature | Chatfuel | Engati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Chatfuel | Engati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Chatfuel** | N/A | N/A |
| **Engati** | N/A | N/A |

#### Generative AI

| Feature | Chatfuel | Engati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Chatfuel | Engati | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Chatfuel | Engati | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Chatfuel** | N/A | N/A |
| **Engati** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Chatfuel | Engati | 
|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Chatfuel | Engati | 
|---|---|---|
| **Segmentation** | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Bot Platforms](https://www.g2.com/categories/bot-platforms)

**Unique to Chatfuel (1):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)

**Unique to Engati (4):** [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Chatfuel | Engati | 
|---|---|---|
| **Small-Business** | 86.0% | 42.9% | 
| **Mid-Market** | 11.6% | 57.1% | 
| **Enterprise** | 2.3% | 0% | 

### By Industry

#### Chatfuel

- **Marketing and Advertising:** 23.3%
- **Information Technology and Services:** 14.0%
- **Non-Profit Organization Management:** 7.0%
- **Automotive:** 4.7%
- **Financial Services:** 4.7%
- **Government Administration:** 4.7%
- **Consulting:** 2.3%
- **Consumer Goods:** 2.3%
- **Consumer Services:** 2.3%
- **Cosmetics:** 2.3%
- **Other:** 32.6%

#### Engati

- **Information Technology and Services:** 21.4%
- **Human Resources:** 14.3%
- **Computer Software:** 14.3%
- **Textiles:** 7.1%
- **Real Estate:** 7.1%
- **Investment Management:** 7.1%
- **Higher Education:** 7.1%
- **Furniture:** 7.1%
- **Financial Services:** 7.1%
- **Apparel & Fashion:** 7.1%

---
## Alternatives

### Alternatives to Chatfuel

- [TARS](https://www.g2.com/products/tars/reviews) — 4.6/5 stars (171 reviews)
- [Customers.ai](https://www.g2.com/products/customers-ai/reviews) — 4.8/5 stars (429 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Manychat](https://www.g2.com/products/manychat/reviews) — 4.5/5 stars (163 reviews)
- [ChatBot](https://www.g2.com/products/chatbot/reviews) — 4.5/5 stars (25 reviews)
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- [Landbot](https://www.g2.com/products/landbot/reviews) — 4.7/5 stars (333 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14725 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)

### Alternatives to Engati

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- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
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- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [Botpress](https://www.g2.com/products/botpress/reviews) — 4.5/5 stars (492 reviews)
- [Customers.ai](https://www.g2.com/products/customers-ai/reviews) — 4.8/5 stars (429 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)

---
## Top Discussions

### Chatfuel

- Title: [How to register a business in Estonia?](https://www.g2.com/discussions/how-to-register-a-business-in-estonia) — 3 comments, 2 upvotes
  > **Top comment:** "Your decision is good for establishing a company in Estonia as it is well known for its ease of doing business, transparent legislation, favorable taxation..."
- Title: [Need mobile application for my business](https://www.g2.com/discussions/need-mobile-application-for-my-business) — 3 comments, 2 upvotes
  > **Top comment:** "You're right. Mobile applications make the brand available to users. When customers find out about it, they buy easier. I advise you to hire the best mobile..."
- Title: [Need to do application performance testing](https://www.g2.com/discussions/need-to-do-application-performance-testing) — 2 comments, 1 upvote
  > **Top comment:** "Good afternoon everyone. I think that a lot of people are faced with such a problem, and the most important thing is that you need to look for a solution ....."
- Title: [What are the features of chatbot?](https://www.g2.com/discussions/chatfuel-what-are-the-features-of-chatbot) — 2 comments
  > **Top comment:** "Chatfuel includes a user-friendly interface, enabling users to add, edit, and simply design chatbots without knowledge of programming or coding. There are..."
- Title: [Is Chatfuel a software?](https://www.g2.com/discussions/is-chatfuel-a-software) — 1 comment
  > **Top comment:** "Yes, Chatfuel is a SaaS bot building platform that allows you to build a chatbot in Facebook Messenger and Instagram. 

You can build a bot all by yourself..."

### Engati

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chatfuel-vs-engati)