Compare Chat Metrics | Managed Live Chat and Smith.ai Live Chat
See this
side-by-side comparison of Chat Metrics | Managed Live Chat vs. Smith.ai Live Chat
based on preference data from user reviews. Chat Metrics | Managed Live Chat rates 4.7/5 stars with 11 reviews. By contrast, Smith.ai Live Chat rates 4.9/5 stars with 14 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Chat Metrics | Managed Live Chat |  Smith.ai Live Chat | |
| Star Rating | Chat Metrics | Managed Live Chat | Smith.ai Live Chat |
| Market Segments | Chat Metrics | Managed Live Chat Small-Business (72.7% of reviews) | Smith.ai Live Chat Small-Business (100.0% of reviews) |
| Entry Level Price | Chat Metrics | Managed Live Chat $21.50 Month | Smith.ai Live Chat $140 month |
Categories
Shared Categories
Chat Metrics | Managed Live Chat and Smith.ai Live Chat are categorized as Managed Live Chat
Unique Categories
Chat Metrics | Managed Live Chat has no unique categories
Smith.ai Live Chat has no unique categories
Pricing
Entry Level Pricing from
$21.50 Month
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Free Trial
Starter Plan - 20 Chats
$140month
Basic Plan - 50 Chats
$300month
Pro Plan - 120 Chats
$600month
Custom Plans Available
TBDmonth
Free Trial
Ratings
Quality of Work
Chat Metrics | Managed Live Chat
Responses: 9
Smith.ai Live Chat
Responses: 11
Responsiveness
Chat Metrics | Managed Live Chat
Responses: 9
Smith.ai Live Chat
Responses: 12
Expertise of Team
Chat Metrics | Managed Live Chat
Responses: 9
Smith.ai Live Chat
Responses: 12
Execution Ability
Chat Metrics | Managed Live Chat
Responses: 8
Smith.ai Live Chat
Responses: 12
Communication Skills
Chat Metrics | Managed Live Chat
Responses: 9
Smith.ai Live Chat
Responses: 12
Professionalism
Chat Metrics | Managed Live Chat
Responses: 9
Smith.ai Live Chat
Responses: 12
Ease of Doing Business With
Chat Metrics | Managed Live Chat
Responses: 9
Smith.ai Live Chat
Responses: 12
Product Direction (% positive)
Chat Metrics | Managed Live Chat
Not enough data availableSmith.ai Live Chat
Not enough data availableFeatures
Planning
Needs Assessment
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Resource Allocation
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Stayed within Budget
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Statement of Work
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Best Practices
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Delivery
Technical Expertise
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Met Deadlines
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Meeting Management
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Project Updates
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Scope Management
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Roll-out
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Team Quality
Change Management Skills
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Executive Presence
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Vertical Expertise
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Technology Partnerships
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Reviewers' Company Size
Reviewers of both Chat Metrics | Managed Live Chat and Smith.ai Live Chat were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Mid-Market
(51-1000 emp.)
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Enterprise
(> 1000 emp.)
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Reviewers' Industry
E-Learning
18.2%
Printing
9.1%
Medical Practice
9.1%
Marketing and Advertising
9.1%
Information Technology and Services
9.1%
Other
45.5%
Legal Services
46.2%
Law Practice
46.2%
Management Consulting
7.7%
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Other
0.0%
Reviews
Most Helpful Favorable Review
Project Manager in Printing
I like the professionalism, best practices and affordability Chat Metrics provide my business.
G2 User in Law Practice
They are friendly, prompt, and communicative.
Most Helpful Critical Review
Top Alternatives
Discussions
Is there a contract or lock – in?
1 comment
Offical Response from Chat Metrics | Managed Live Chat
At CM we believe that flexibility is important so, we don’t have any lock-in contracts. You can move between packages to suit your current situation. It’s a...Read more
What happens after I sign-up for the Pilot?
1 comment
Offical Response from Chat Metrics | Managed Live Chat
Our motto is Keep it Simple - so that's what we do! We work with your guidance each step of the way but we do all the heavy lifting for you. Just sit back...Read more
Can you integrate with my CRM?
1 comment
Offical Response from Chat Metrics | Managed Live Chat
We can integrate with any CRM either via Zapier or our own API. Here are some examples we work with: (Don't see yours? Don't worry, we haven't found a CRM...Read more
Smith.ai Live Chat has no discussions with answers
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