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Compare Chat Metrics | Managed Live Chat and Smith.ai Live Chat

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side-by-side comparison of Chat Metrics | Managed Live Chat vs. Smith.ai Live Chat
based on preference data from user reviews. Chat Metrics | Managed Live Chat rates 4.7/5 stars with 11 reviews. By contrast, Smith.ai Live Chat rates 4.9/5 stars with 14 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
(11)
4.7 out of 5
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Smith.ai Live Chat
(14)
4.9 out of 5
Smith.ai Live Chat
Star Rating
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Smith.ai Live Chat
Market Segments
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Small-Business (72.7% of reviews)
Smith.ai Live Chat
Smith.ai Live Chat
Small-Business (100.0% of reviews)
Entry Level Price
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
$21.50 Month
Smith.ai Live Chat
Smith.ai Live Chat
$140 month
Categories
Shared Categories
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Smith.ai Live Chat
Smith.ai Live Chat
Chat Metrics | Managed Live Chat and Smith.ai Live Chat are categorized as Managed Live Chat
Unique Categories
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat has no unique categories
Smith.ai Live Chat
Smith.ai Live Chat has no unique categories
Pricing
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat Pricing
Entry Level Pricing from
$21.50 Month
Free Trial
Smith.ai Live Chat
Smith.ai Live Chat Pricing
Starter Plan - 20 Chats
$140month
Basic Plan - 50 Chats
$300month
Pro Plan - 120 Chats
$600month
Custom Plans Available
TBDmonth
Free Trial
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Ratings
Quality of Work
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
9.1
Responses: 9
Smith.ai Live Chat
Smith.ai Live Chat
9.7
Responses: 11
Responsiveness
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
9.4
Responses: 9
Smith.ai Live Chat
Smith.ai Live Chat
10.0
Responses: 12
Expertise of Team
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
9.1
Responses: 9
Smith.ai Live Chat
Smith.ai Live Chat
9.7
Responses: 12
Execution Ability
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
9.6
Responses: 8
Smith.ai Live Chat
Smith.ai Live Chat
9.7
Responses: 12
Communication Skills
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
9.3
Responses: 9
Smith.ai Live Chat
Smith.ai Live Chat
10.0
Responses: 12
Professionalism
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
9.6
Responses: 9
Smith.ai Live Chat
Smith.ai Live Chat
10.0
Responses: 12
Ease of Doing Business With
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
9.4
Responses: 9
Smith.ai Live Chat
Smith.ai Live Chat
10.0
Responses: 12
Product Direction (% positive)
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Not enough data available
Smith.ai Live Chat
Smith.ai Live Chat
Not enough data available
Features
Planning
Needs Assessment
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Not enough data available
Smith.ai Live Chat
Smith.ai Live Chat
Not enough data available
Resource Allocation
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Not enough data available
Smith.ai Live Chat
Smith.ai Live Chat
Not enough data available
Stayed within Budget
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Not enough data available
Smith.ai Live Chat
Smith.ai Live Chat
Not enough data available
Statement of Work
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Not enough data available
Smith.ai Live Chat
Smith.ai Live Chat
Not enough data available
Best Practices
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Not enough data available
Smith.ai Live Chat
Smith.ai Live Chat
Not enough data available
Delivery
Technical Expertise
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Not enough data available
Smith.ai Live Chat
Smith.ai Live Chat
Not enough data available
Met Deadlines
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Not enough data available
Smith.ai Live Chat
Smith.ai Live Chat
Not enough data available
Meeting Management
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Not enough data available
Smith.ai Live Chat
Smith.ai Live Chat
Not enough data available
Project Updates
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Not enough data available
Smith.ai Live Chat
Smith.ai Live Chat
Not enough data available
Scope Management
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Not enough data available
Smith.ai Live Chat
Smith.ai Live Chat
Not enough data available
Roll-out
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Not enough data available
Smith.ai Live Chat
Smith.ai Live Chat
Not enough data available
Team Quality
Change Management Skills
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Not enough data available
Smith.ai Live Chat
Smith.ai Live Chat
Not enough data available
Executive Presence
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Not enough data available
Smith.ai Live Chat
Smith.ai Live Chat
Not enough data available
Vertical Expertise
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Not enough data available
Smith.ai Live Chat
Smith.ai Live Chat
Not enough data available
Technology Partnerships
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
Not enough data available
Smith.ai Live Chat
Smith.ai Live Chat
Not enough data available
Reviewers' Company Size
Reviewers of both Chat Metrics | Managed Live Chat and Smith.ai Live Chat were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
72.7%
Smith.ai Live Chat
Smith.ai Live Chat
100.0%
Mid-Market
(51-1000 emp.)
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
18.2%
Smith.ai Live Chat
Smith.ai Live Chat
0%
Enterprise
(> 1000 emp.)
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
9.1%
Smith.ai Live Chat
Smith.ai Live Chat
0%
Reviewers' Industry
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat Industry
E-Learning
18.2%
Printing
9.1%
Medical Practice
9.1%
Marketing and Advertising
9.1%
Information Technology and Services
9.1%
Other
45.5%
Smith.ai Live Chat
Smith.ai Live Chat Industry
Legal Services
46.2%
Law Practice
46.2%
Management Consulting
7.7%
Other
0.0%
Reviews
Most Helpful Favorable Review
Chat Metrics | Managed Live Chat
G
Project Manager in Printing

I like the professionalism, best practices and affordability Chat Metrics provide my business.

Smith.ai Live Chat
GL
G2 User in Law Practice

They are friendly, prompt, and communicative.

Most Helpful Critical Review
Top Alternatives
Discussions
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat Discussions
Is there a contract or lock – in?
1 comment
Offical Response from Chat Metrics | Managed Live Chat
At CM we believe that flexibility is important so, we don’t have any lock-in contracts. You can move between packages to suit your current situation. It’s a...Read more
What happens after I sign-up for the Pilot?
1 comment
Offical Response from Chat Metrics | Managed Live Chat
Our motto is Keep it Simple - so that's what we do! We work with your guidance each step of the way but we do all the heavy lifting for you. Just sit back...Read more
Can you integrate with my CRM?
1 comment
Offical Response from Chat Metrics | Managed Live Chat
We can integrate with any CRM either via Zapier or our own API. Here are some examples we work with: (Don't see yours? Don't worry, we haven't found a CRM...Read more
Smith.ai Live Chat
Smith.ai Live Chat Discussions
Monty the Mongoose crying
Smith.ai Live Chat has no discussions with answers
Screenshots
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat Screenshots
Smith.ai Live Chat
Smith.ai Live Chat Screenshots
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