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Compare Chartbeat and Pendo 
At a Glance
Market Segments
Mid-Market (47.1% of reviews)
Mid-Market (62.9% of reviews)
Entry-Level Pricing
Custom
Free
Chartbeat
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (47.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Custom
Browse all 3 pricing plansPendo
Star Rating
(1,559)4.4 out of 5
Market Segments
Mid-Market (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pendo excels in providing deep insights into user interactions, making it a valuable tool for understanding customer behavior. Users appreciate its comprehensive onboarding guides and walkthroughs, which help streamline the user experience.
- According to verified reviews, Chartbeat stands out for its real-time analytics capabilities, with users highlighting its precise metrics and easy integration. Reviewers specifically mention that it offers a great heads-up display plugin, making it easier to track website traffic and user behavior.
- Users say that Pendo's customer support is excellent and responsive, which enhances the overall user experience. This level of support is crucial for businesses looking to maximize the value of their analytics tools.
- Reviewers mention that Chartbeat's ease of setup is a significant advantage, with many users finding the implementation process straightforward. This is particularly beneficial for teams that need to get up and running quickly without extensive technical resources.
- G2 reviewers highlight that while both products have similar star ratings, Pendo's larger user base and recent activity suggest a more robust community and ongoing development, which can be advantageous for users seeking continuous improvements and updates.
- According to recent feedback, Chartbeat's focus on real-time reporting and engagement metrics is a strong point, with users noting that it provides valuable insights into current trends, helping marketers make informed decisions quickly.
Pricing
Entry-Level Pricing
Chartbeat
Plus plan
Custom
All of the Basic plan features, plus ONE of the following Premium features:
- Headline Testing
- Advanced Queries
- Multi-Site View
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Free Trial
Chartbeat
Free Trial is available
Pendo
Free Trial is available
Ratings
Meets Requirements
8.8
53
8.5
1,192
Ease of Use
9.1
53
8.2
1,206
Ease of Setup
8.7
18
7.9
564
Ease of Admin
8.9
18
8.4
555
Quality of Support
8.9
41
8.5
1,041
Has the product been a good partner in doing business?
9.2
16
8.9
531
Product Direction (% positive)
8.3
48
8.5
1,107
Features by Category
Metrics
9.1
39
8.7
453
9.1
41
8.7
471
8.0
36
8.4
419
8.3
24
8.8
464
Feature Not Available
8.5
421
8.7
34
8.2
394
8.9
30
8.2
358
8.2
26
8.2
334
Feature Not Available
8.3
394
Reporting
9.7
33
8.4
462
9.1
40
8.5
426
Feature Not Available
8.7
436
8.0
32
8.7
467
8.6
28
7.8
261
8.5
27
8.1
284
8.0
30
8.2
449
Other
7.6
24
8.7
437
Feature Not Available
8.0
306
8.2
24
7.5
262
Feature Not Available
7.9
271
Feature Not Available
7.3
196
Feature Not Available
8.5
340
7.6
24
8.2
297
Agentic AI - Digital Analytics
Not enough data
6.1
11
Not enough data
6.3
13
Not enough data
6.1
12
Not enough data
6.1
12
Administration
7.5
16
8.1
376
7.6
15
7.9
296
8.8
24
8.8
421
7.8
26
8.5
453
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Identification
Feature Not Available
7.9
109
Not enough data
8.5
136
Not enough data
8.0
103
Tracking & Reporting
Feature Not Available
8.5
125
9.7
5
8.5
131
Not enough data
8.3
108
9.2
6
8.5
141
Feature Not Available
8.6
133
Feature Not Available
8.7
137
Metrics
Not enough data
8.8
83
Feature Not Available
8.4
64
Feature Not Available
8.4
72
Not enough data
8.3
69
Not enough data
8.4
66
User Behavior
Not enough data
9.1
23
Not enough data
8.1
23
Not enough data
8.6
23
A/B Testing
Not enough data
7.5
20
Not enough data
7.2
20
Not enough data
8.8
21
Not enough data
6.9
20
Visitor Information
Not enough data
8.0
22
Not enough data
8.1
20
Agentic AI - Session Replay
Not enough data
7.7
5
User Analysis
Not enough data
8.6
343
Not enough data
8.4
389
User Support
Not enough data
8.5
389
Not enough data
7.6
207
Not enough data
8.0
294
Walkthrough Type
Not enough data
8.1
297
Not enough data
8.6
364
Platform Basics - Digital Adoption Platform
Not enough data
8.5
19
Not enough data
8.9
20
Analytics - Digital Adoption Platform
Not enough data
9.0
20
Functions - Digital Adoption Platform
Not enough data
8.6
19
Not enough data
9.0
20
Agentic AI - Digital Adoption Platform
Not enough data
6.5
11
Product Analytics
Not enough data
8.7
580
Not enough data
8.7
612
Not enough data
8.6
590
Not enough data
8.2
502
Not enough data
8.0
410
Not enough data
8.2
442
Not enough data
8.0
402
Not enough data
7.9
444
Agentic AI - Product Analytics
Not enough data
6.6
25
Not enough data
6.9
25
Not enough data
6.9
24
Not enough data
7.5
23
Computing
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experimental Design
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Analytics
9.3
5
Not enough data
Not enough data
Not enough data
Agentic AI - A/B Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tools
Feature Not Available
Not enough data
8.4
20
Not enough data
8.3
16
Not enough data
Metrics
Feature Not Available
Not enough data
8.5
8
Not enough data
9.2
24
Not enough data
9.0
21
Not enough data
9.0
15
Not enough data
8.2
14
Not enough data
Agentic AI - Content Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.1
324
Not enough data
7.9
306
Not enough data
8.1
306
Planning
Not enough data
7.1
230
Not enough data
7.1
222
Not enough data
6.6
197
Not enough data
7.6
234
Not enough data
7.2
209
Workflow Management
Not enough data
7.3
242
Not enough data
7.6
250
Not enough data
6.7
197
Not enough data
7.0
209
Metrics
Not enough data
8.8
83
Feature Not Available
8.4
64
Feature Not Available
8.4
72
Not enough data
8.3
69
Not enough data
8.4
66
Variation Testing
Not enough data
8.3
54
Not enough data
7.8
55
Not enough data
8.1
59
Not enough data
8.4
66
Not enough data
8.1
63
Not enough data
7.9
56
Reporting
Not enough data
8.6
84
Not enough data
8.6
87
Personalization
Not enough data
8.6
74
Not enough data
8.7
73
Not enough data
8.9
66
Administration
Not enough data
8.0
75
Not enough data
8.1
66
Not enough data
8.5
85
Not enough data
8.6
91
Categories
Categories
Shared Categories
Chartbeat and Pendo are categorized as Digital Analytics and Mobile App Analytics
Unique Categories
Chartbeat is categorized as A/B Testing and Content Analytics
Pendo is categorized as Digital Adoption Platform, Product Analytics, Product Management, Mobile App Optimization, and Session Replay
Reviews
Reviewers' Company Size
Chartbeat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Online Media
33.8%
Broadcast Media
13.2%
Newspapers
11.8%
Publishing
8.8%
Media Production
7.4%
Other
25.0%
Computer Software
33.6%
Information Technology and Services
15.5%
Marketing and Advertising
7.2%
Financial Services
4.2%
Hospital & Health Care
3.0%
Other
36.6%
Discussions
Chartbeat has no discussions with answers
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
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