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Compare Chartbeat, Heap, and Pendo

Pricing

 
Free
$0
per month
 
Enterprise
Custom
 
Free Trial Unavailable
Free Trial
Free Trial
Chartbeat
Free Trial Unavailable
Heap
Free
$0per month
Enterprise
Custom
Free Trial
Pendo
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.3
8.7
Ease of Use
Ease of Use
9.2
8.0
8.3
Ease of Setup
Ease of Setup
8.8
9.0
8.4
Ease of Admin
Ease of Admin
8.5
8.3
8.6
Quality of Support
Quality of Support
8.8
8.3
9.1
Ease of Doing Business With
Ease of Doing Business With
9.0
8.4
9.5
Product Direction (% positive)
Product Direction (% positive)
7.9
8.8
9.6
Meets Requirements
Chartbeat
8.7
Heap
8.3
Pendo
8.7
Ease of Use
Chartbeat
9.2
Heap
8.0
Pendo
8.3
Ease of Setup
Chartbeat
8.8
Heap
9.0
Pendo
8.4
Ease of Admin
Chartbeat
8.5
Heap
8.3
Pendo
8.6
Quality of Support
Chartbeat
8.8
Heap
8.3
Pendo
9.1
Ease of Doing Business With
Chartbeat
9.0
Heap
8.4
Pendo
9.5
Product Direction (% positive)
Chartbeat
7.9
Heap
8.8
Pendo
9.6

Features

Metrics
Sessions - Digital Analytics
Chartbeat
9.0
Heap
8.6
Pendo
8.7
Engagement
Chartbeat
8.8
Heap
8.1
Pendo
8.8
Entry and Exit Pages
Chartbeat
7.4
Heap
7.9
Pendo
8.6
Standard Event Tracking
Chartbeat
8.0
Heap
9.1
Pendo
8.6
Custom Event Tracking
Chartbeat
8.1
Heap
8.6
Pendo
8.6
Retention
Chartbeat
8.5
Heap
7.7
Pendo
7.6
Return
Chartbeat
8.3
Heap
7.8
Pendo
7.7
Conversions
Chartbeat
8.3
Heap
8.2
Pendo
8.6
Funnels
Chartbeat
8.1
Heap
8.5
Pendo
8.4
Reporting
Real-Time Reporting
Chartbeat
9.7
Heap
8.5
Pendo
8.3
Trending
Chartbeat
9.2
Heap
7.5
Pendo
8.3
Retroactive Reporting
Chartbeat
7.1
Heap
8.8
Pendo
8.8
Segmentation
Chartbeat
7.4
Heap
7.9
Pendo
8.9
Mobile Reporting
Chartbeat
7.7
Heap
8.0
Pendo
7.7
Unification Across Devices
Chartbeat
8.1
Heap
8.3
Pendo
8.0
Custom Reports and Dashboards
Chartbeat
6.9
Heap
7.8
Pendo
7.8
Other
User Data
Chartbeat
7.4
Heap
8.1
Pendo
9.3
Site Search Reporting
Chartbeat
7.4
Heap
7.3
Pendo
7.5
Load Time Monitoring
Chartbeat
7.8
Heap
7.5
Pendo
6.5
Campaign Tracking
Chartbeat
6.5
Heap
8.0
Pendo
7.0
E-Commerce
Chartbeat
5.0
Heap
7.5
Pendo
Not enough data available
Promotional Messages
Chartbeat
5.8
Heap
Not enough data available
Pendo
8.9
Administration Alerts
Chartbeat
7.4
Heap
Not enough data available
Pendo
8.9
Administration
Performance and Reliability
Chartbeat
8.6
Heap
8.1
Pendo
8.3
User, Role, and Access Management
Chartbeat
6.9
Heap
8.1
Pendo
8.1
API / Integrations
Chartbeat
7.1
Heap
8.0
Pendo
8.3
QA Testing
Chartbeat
6.9
Heap
Not enough data available
Pendo
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
21.7%
56.5%
16.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.8%
34.8%
73.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.4%
8.7%
9.8%
Chartbeat
Small-Business
21.7%
Mid-Market
47.8%
Enterprise
30.4%
Heap
Small-Business
56.5%
Mid-Market
34.8%
Enterprise
8.7%
Pendo
Small-Business
16.3%
Mid-Market
73.9%
Enterprise
9.8%

Reviewers' Industry

 
Publishing
16.0%
Internet
24.5%
Computer Software
58.0%
 
Newspapers
12.0%
Computer Software
14.4%
Information Technology and Services
10.9%
 
Media Production
12.0%
Information Technology and Services
13.7%
Internet
7.2%
 
Sports
8.0%
Marketing and Advertising
12.9%
Marketing and Advertising
5.1%
 
Online Media
8.0%
Insurance
2.2%
Education Management
5.1%
 
Other
44.0%
Other
32.4%
Other
13.8%
Chartbeat
Publishing
16.0%
Newspapers
12.0%
Media Production
12.0%
Sports
8.0%
Online Media
8.0%
Other
44.0%
Heap
Internet
24.5%
Computer Software
14.4%
Information Technology and Services
13.7%
Marketing and Advertising
12.9%
Insurance
2.2%
Other
32.4%
Pendo
Computer Software
58.0%
Information Technology and Services
10.9%
Internet
7.2%
Marketing and Advertising
5.1%
Education Management
5.1%
Other
13.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Heads up display is great to quickly see what’s working on the homepage

Abdurashid A.
Administrator in Internet

Its simplicity, scope, flexibility and total cost of ownership. Having spent over a month with Mixpanel in an effort to get something out of it and get use to how it works, it has led to many frustrations and lost opportunities due to complexity of the app...

Allie J.
User

Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Public Relations and Communications

There were times when it stalled and didn't update as quickly as it should have, but support was great about helping us fix that.

G2 User in Hospital & Health Care

This is especially true in the funnels report, which I use every day. If you are looking to filter the data by identity, say for new customers, there is no way to export a report of all users who fall into that bucket. Heap will show the first 70 or so rows...

G2 User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

 
Chartbeat
Most Helpful Favorable Review
G2 User

Heads up display is great to quickly see what’s working on the homepage

Most Helpful Critical Review
G2 User in Public Relations and Communications

There were times when it stalled and didn't update as quickly as it should have, but support was great about helping us fix that.

Heap
Most Helpful Favorable Review
Abdurashid A.
Administrator in Internet

Its simplicity, scope, flexibility and total cost of ownership. Having spent over a month with Mixpanel in an effort to get something out of it and get use to how it works, it has led to many frustrations and lost opportunities due to complexity of the app...

Most Helpful Critical Review
G2 User in Hospital & Health Care

This is especially true in the funnels report, which I use every day. If you are looking to filter the data by identity, say for new customers, there is no way to export a report of all users who fall into that bucket. Heap will show the first 70 or so rows...

Pendo
Most Helpful Favorable Review
Allie J.
User

Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...

Most Helpful Critical Review
G2 User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

Screenshots

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Chartbeat
No screenshots provided

Videos

 No videos providedNo videos provided

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Chartbeat
No videos provided
Heap
No videos provided
Pendo

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Downloads

 No downloads providedNo downloads provided
Chartbeat
No downloads provided
Heap
No downloads provided
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