Compare Chartbeat vs Heap

See this
comparison of Chartbeat vs. Heap
based on data from user reviews. Chartbeat rates 4.2/5 stars with 23 reviews. Heap rates 4.3/5 stars with 118 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free
$0
per month
 
Enterprise
Custom
 
Free Trial Unavailable
Free Trial
Chartbeat
Free Trial Unavailable
Heap
Free
$0per month
Enterprise
Custom
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.3
Ease of Use
Ease of Use
9.2
8.0
Ease of Setup
Ease of Setup
8.8
9.0
Ease of Admin
Ease of Admin
8.5
8.4
Quality of Support
Quality of Support
8.8
8.3
Ease of Doing Business With
Ease of Doing Business With
9.0
8.3
Product Direction (% positive)
Product Direction (% positive)
7.9
8.7
Meets Requirements
Chartbeat
8.7
Heap
8.3
Ease of Use
Chartbeat
9.2
Heap
8.0
Ease of Setup
Chartbeat
8.8
Heap
9.0
Ease of Admin
Chartbeat
8.5
Heap
8.4
Quality of Support
Chartbeat
8.8
Heap
8.3
Ease of Doing Business With
Chartbeat
9.0
Heap
8.3
Product Direction (% positive)
Chartbeat
7.9
Heap
8.7

Features

Metrics
Sessions - Digital Analytics
Chartbeat
9.0
Heap
8.6
Engagement
Chartbeat
8.8
Heap
8.1
Entry and Exit Pages
Chartbeat
7.4
Heap
7.9
Standard Event Tracking
Chartbeat
8.0
Heap
9.1
Custom Event Tracking
Chartbeat
8.1
Heap
8.6
Retention
Chartbeat
8.5
Heap
7.7
Return
Chartbeat
8.3
Heap
7.9
Conversions
Chartbeat
8.3
Heap
8.2
Funnels
Chartbeat
8.1
Heap
8.5
Reporting
Real-Time Reporting
Chartbeat
9.7
Heap
8.5
Trending
Chartbeat
9.2
Heap
7.4
Retroactive Reporting
Chartbeat
7.1
Heap
8.7
Segmentation
Chartbeat
7.4
Heap
7.9
Mobile Reporting
Chartbeat
7.7
Heap
8.0
Unification Across Devices
Chartbeat
8.1
Heap
8.3
Custom Reports and Dashboards
Chartbeat
6.9
Heap
7.8
Other
User Data
Chartbeat
7.4
Heap
8.1
Site Search Reporting
Chartbeat
7.4
Heap
7.5
Load Time Monitoring
Chartbeat
7.8
Heap
7.5
Campaign Tracking
Chartbeat
6.5
Heap
8.0
E-Commerce
Chartbeat
5.0
Heap
7.4
Promotional Messages
Chartbeat
5.8
Heap
Not enough data available
Administration Alerts
Chartbeat
7.4
Heap
Not enough data available
Administration
API / Integrations
Chartbeat
7.1
Heap
8.0
QA Testing
Chartbeat
6.9
Heap
Not enough data available
Performance and Reliability
Chartbeat
8.6
Heap
8.2
User, Role, and Access Management
Chartbeat
6.9
Heap
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
21.7%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.8%
34.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.4%
9.3%
Chartbeat
Small-Business
21.7%
Mid-Market
47.8%
Enterprise
30.4%
Heap
Small-Business
55.9%
Mid-Market
34.7%
Enterprise
9.3%

Reviewers' Industry

 
Publishing
17.4%
Internet
22.0%
 
Newspapers
13.0%
Computer Software
16.1%
 
Online Media
8.7%
Marketing and Advertising
12.7%
 
Media Production
8.7%
Information Technology and Services
12.7%
 
Internet
8.7%
Insurance
2.5%
 
Other
43.5%
Other
33.9%
Chartbeat
Publishing
17.4%
Newspapers
13.0%
Online Media
8.7%
Media Production
8.7%
Internet
8.7%
Other
43.5%
Heap
Internet
22.0%
Computer Software
16.1%
Marketing and Advertising
12.7%
Information Technology and Services
12.7%
Insurance
2.5%
Other
33.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Heads up display is great to quickly see what’s working on the homepage

G2 User in Internet

Heap takes a unique approach to web interaction tracking. Unlike many other web analytics tools, Heap collects every action a user takes on each of your site's pages by default. It's up to you to organize the data, but you can define individual actions on...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Public Relations and Communications

There were times when it stalled and didn't update as quickly as it should have, but support was great about helping us fix that.

David M.
Administrator in Commercial Real Estate

We setup heap, mixpanel, calq, google analytics and sentry to trial various metrics/reporting. They all have similar API/SDK calls but heap ended up being the hardest to integrate by far due to its unnecessarily opinionated JS snippet making it incompatible...

 
Chartbeat
Most Helpful Favorable Review
G2 User

Heads up display is great to quickly see what’s working on the homepage

Most Helpful Critical Review
G2 User in Public Relations and Communications

There were times when it stalled and didn't update as quickly as it should have, but support was great about helping us fix that.

Heap
Most Helpful Favorable Review
G2 User in Internet

Heap takes a unique approach to web interaction tracking. Unlike many other web analytics tools, Heap collects every action a user takes on each of your site's pages by default. It's up to you to organize the data, but you can define individual actions on...

Most Helpful Critical Review
David M.
Administrator in Commercial Real Estate

We setup heap, mixpanel, calq, google analytics and sentry to trial various metrics/reporting. They all have similar API/SDK calls but heap ended up being the hardest to integrate by far due to its unnecessarily opinionated JS snippet making it incompatible...

Screenshots

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Chartbeat
No screenshots provided

Videos

 No videos provided


The New Standard in Tracking Customer Data

Heap automatically captures every web, mobile, and cloud interaction: clicks, submits, transactions, emails, and more. Retroactively analyze your data without writing code.

See how Heap provided Opploans a 5% lift in conversion rate with their applications which resulted in a eight-figure win!

Read more about this case study: https://heap.io/customer-stories/opploans-video-success-story

Chartbeat
No videos provided
Heap


The New Standard in Tracking Customer Data

Heap automatically captures every web, mobile, and cloud interaction: clicks, submits, transactions, emails, and more. Retroactively analyze your data without writing code.

See how Heap provided Opploans a 5% lift in conversion rate with their applications which resulted in a eight-figure win!

Read more about this case study: https://heap.io/customer-stories/opploans-video-success-story

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