Compare CharityTracker and Social Solutions ETO
See this
side-by-side comparison of CharityTracker vs. Social Solutions ETO
based on preference data from user reviews. CharityTracker rates 4.6/5 stars with 166 reviews. By contrast, Social Solutions ETO rates 2.9/5 stars with 27 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 CharityTracker |  Social Solutions ETO | |
| Star Rating | CharityTracker | Social Solutions ETO |
| Market Segments | CharityTracker Small-Business (87.5% of reviews) | Social Solutions ETO Mid-Market (51.9% of reviews) |
| Entry Level Price | CharityTracker No pricing information available | Social Solutions ETO No pricing information available |
CharityTracker vs Social Solutions ETO
When assessing the two solutions, reviewers found CharityTracker easier to use, set up, and administer. Reviewers also preferred doing business with CharityTracker overall.
- Reviewers felt that CharityTracker meets the needs of their business better than Social Solutions ETO.
- When comparing quality of ongoing product support, reviewers felt that CharityTracker is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of CharityTracker over Social Solutions ETO.
Categories
Shared Categories
CharityTracker and Social Solutions ETO are categorized as Human Services
Unique Categories
CharityTracker has no unique categories
Social Solutions ETO has no unique categories
Pricing
Free Trial
Free Trial Unavailable
Ratings
Meets Requirements
CharityTracker
Responses: 151
Social Solutions ETO
Responses: 27
Ease of Use
CharityTracker
Responses: 152
Social Solutions ETO
Responses: 27
Ease of Setup
CharityTracker
Responses: 94
Social Solutions ETO
Responses: 13
Ease of Admin
CharityTracker
Responses: 94
Social Solutions ETO
Responses: 13
Quality of Support
CharityTracker
Responses: 134
Social Solutions ETO
Responses: 23
Ease of Doing Business With
CharityTracker
Responses: 92
Social Solutions ETO
Responses: 13
Product Direction (% positive)
CharityTracker
Responses: 153
Social Solutions ETO
Responses: 26
Features
Platform Basics
Reporting
CharityTracker
Responses: 106
Social Solutions ETO
Interoperability
CharityTracker
Responses: 73
Social Solutions ETO
Performance
CharityTracker
Responses: 108
Social Solutions ETO
Case Management
Client Intake
CharityTracker
Responses: 109
Social Solutions ETO
Outcome Measurement
CharityTracker
Responses: 80
Social Solutions ETO
Form Builder
CharityTracker
Responses: 57
Social Solutions ETO
Platform Additional Functionality
Mobility
CharityTracker
Responses: 74
Social Solutions ETO
Messaging
CharityTracker
Responses: 83
Social Solutions ETO
Platform Data
Dashboard
CharityTracker
Responses: 113
Social Solutions ETO
Alerts and Notifications
CharityTracker
Responses: 110
Social Solutions ETO
Reviewers' Company Size
Reviewers of CharityTracker were most often representing companies in the Small-Business segment, while reviewers for Social Solutions ETO were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
CharityTracker
Social Solutions ETO
Mid-Market
(51-1000 emp.)
CharityTracker
Social Solutions ETO
Enterprise
(> 1000 emp.)
CharityTracker
Social Solutions ETO
Reviewers' Industry
Non-Profit Organization Management
53.8%
Religious Institutions
18.8%
Individual & Family Services
9.4%
Civic & Social Organization
5.0%
Human Resources
1.9%
Other
11.3%
Non-Profit Organization Management
55.6%
Individual & Family Services
14.8%
Hospital & Health Care
11.1%
Philanthropy
3.7%
Government Administration
3.7%
Other
11.1%
Reviews
Most Helpful Favorable Review
User in Non-Profit Organization Management
This system has saved our company a lot of time and manpower! Instead of calling each organization to coordinate assistance for one individual, we can just look and enter on Charity Tracker.
User in Non-Profit Organization Management
The software is customizable, which is helpful to a small organization, like ourselves. You do need to be savvy in building reports but the reporting tool is really helpful.
Most Helpful Critical Review
Agency in Non-Profit Organization Management
It constantly logs you out while in the middle of inputting information to HMIS.
Administrator in Non-Profit Organization Management
Mission critical features of the software stop working after upgrades. There is (was) a function that allowed each user to add a task to their to-do list. It worked great for the first year. In January 2016, after an upgrade, it stopped working. Despite...
Top Alternatives
Discussions
Is there a volume discount?
2 comments
Offical Response from CharityTracker
Yes. We offer volume discount pricing options for 5+ users. Let's set-up a time to chat or provide a demonstration to discuss further.Read more
Is CharityTracker web-based/hosted in the cloud?
1 comment
Offical Response from CharityTracker
CharityTracker is web-based (hosted in the "cloud") and is securely available online via a web browser. There is no software to download.Read more
Can I import my existing data?
1 comment
Offical Response from CharityTracker
Yes. Importing your existing database is possible. To ensure that the database is imported accurately, our technical team performs the import on your behalf....Read more
Social Solutions ETO has no discussions with answers
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