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Compare Chaport and Zowie 
Featured Products
At a Glance
Market Segments
Small-Business (84.2% of reviews)
Small-Business (47.1% of reviews)
Entry-Level Pricing
Free
Contact Us
Chaport
Star Rating
(21)4.7 out of 5
Market Segments
Small-Business (84.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Browse all 3 pricing plansZowie
Star Rating
(73)4.7 out of 5
Market Segments
Small-Business (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansChaport vs Zowie
When assessing the two solutions, reviewers found Chaport easier to use and administer. However, reviewers preferred the ease of set up, and doing business with Zowie overall.
- Reviewers felt that Chaport meets the needs of their business better than Zowie.
- When comparing quality of ongoing product support, reviewers felt that Zowie is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zowie over Chaport.
Pricing
Entry-Level Pricing
Chaport
Free
Free
Talk to your customers in real time.
- 2 operators
- Unlimited chats
- Unlimited websites
Zowie
AI Agent
Contact Us
AI Agent handles every customer interaction — from answering questions to completing complex processes — across chat, voice, and email. Customers simply say what they need, in any language, and Zowie makes it happen.
- Zowie X2
- Reasoning Engine
- Decision Engine
Free Trial
Chaport
Free Trial is available
Zowie
Free Trial is available
Ratings
Meets Requirements
9.3
16
9.1
59
Ease of Use
9.5
16
9.1
58
Ease of Setup
8.6
12
8.8
45
Ease of Admin
9.2
12
8.7
42
Quality of Support
9.1
16
9.3
59
Has the product been a good partner in doing business?
9.1
11
9.5
43
Product Direction (% positive)
7.7
15
8.9
51
Features by Category
Ticket and Case Management
Not enough data
9.0
7
Not enough data
8.6
6
Not enough data
9.3
7
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
8.0
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Not enough data
Platform
Not enough data
9.7
6
7.3
10
|
Verified
8.9
15
Not enough data
7.8
9
Not enough data
9.8
7
Not enough data
8.7
9
Not enough data
8.8
8
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
Not enough data
9.0
8
Not enough data
10.0
8
Not enough data
10.0
6
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.7
6
Not enough data
9.8
8
Not enough data
9.7
6
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.7
43
Not enough data
9.1
43
Not enough data
9.0
42
Not enough data
8.9
41
Not enough data
8.7
31
Platform
Not enough data
9.3
30
Not enough data
9.1
37
Not enough data
9.0
38
Not enough data
8.5
44
Not enough data
8.8
26
Not enough data
8.7
36
Not enough data
8.8
38
Generative AI
Feature Not Available
8.3
8
Feature Not Available
8.5
8
Conversational Platform
Not enough data
9.1
11
Not enough data
9.2
8
Not enough data
9.2
8
Not enough data
8.3
8
Support Automation
Not enough data
8.9
6
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
8.7
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
9.7
11
|
Verified
9.3
15
9.4
12
|
Verified
9.0
15
7.9
7
|
Verified
Not enough data
8.0
10
|
Verified
8.9
6
Not enough data
Not enough data
Internal Use
7.3
10
|
Verified
8.9
15
8.5
12
|
Verified
9.4
17
8.1
9
|
Verified
9.3
9
6.5
8
9.3
16
7.9
8
|
Verified
9.2
15
9.0
7
|
Verified
8.8
13
Generative AI
Not enough data
8.3
7
Self-Service Experience
Not enough data
8.9
19
Not enough data
8.7
14
Not enough data
Feature Not Available
Not enough data
8.5
19
Not enough data
8.7
19
Self-Service Platform
Not enough data
8.1
18
Not enough data
8.8
23
Not enough data
8.3
23
Not enough data
9.6
20
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.3(won by default)
5
Not enough data
8.7(won by default)
9
Not enough data
8.6(won by default)
6
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
8.8(won by default)
8
Not enough data
8.5(won by default)
9
Not enough data
9.7(won by default)
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chaport and Zowie are categorized as Chatbots, Social Customer Service, and Live Chat
Unique Categories
Chaport is categorized as Multilingual Customer Support and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Chaport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zowie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
15.0%
E-Learning
10.0%
Computer Software
10.0%
Staffing and Recruiting
5.0%
Restaurants
5.0%
Other
55.0%
Retail
20.0%
Consumer Services
8.6%
Consumer Goods
8.6%
Health, Wellness and Fitness
7.1%
Apparel & Fashion
7.1%
Other
48.6%
Alternatives
Discussions
Chaport has no discussions with answers
Zowie has no discussions with answers
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