Compare Chaport and Pure Chat 
At a Glance
Market Segments
Small-Business (85.0% of reviews)
Small-Business (57.4% of reviews)
Entry-Level Pricing
Free
100% Free
Chaport
Star Rating
(22)4.7 out of 5
Market Segments
Small-Business (85.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Browse all 3 pricing plansPure Chat
Star Rating
(207)4.4 out of 5
Market Segments
Small-Business (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
100% Free
Browse all 2 pricing plansChaport vs Pure Chat
When assessing the two solutions, reviewers found Chaport easier to use and administer. However, Pure Chat is easier to set up. Reviewers agreed that both vendors make it equally easy to do business overall.
- Reviewers felt that Chaport meets the needs of their business better than Pure Chat.
- When comparing quality of ongoing product support, reviewers felt that Chaport is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Pure Chat over Chaport.
Pricing
Entry-Level Pricing
Chaport
Free
Free
Talk to your customers in real time.
- 2 operators
- Unlimited chats
- Unlimited websites
Pure Chat
Free
100% Free
Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites
Free Trial
Chaport
Free Trial is available
Pure Chat
Free Trial is available
Ratings
Meets Requirements
9.3
17
8.8
190
Ease of Use
9.5
17
9.2
191
Ease of Setup
8.7
13
9.2
77
Ease of Admin
9.2
13
9.1
75
Quality of Support
9.1
17
8.8
174
Has the product been a good partner in doing business?
9.2
12
9.2
72
Product Direction (% positive)
7.8
16
9.0
189
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
9.7
12
|
Verified
9.1
80
|
Verified
9.4
12
|
Verified
8.7
79
|
Verified
7.9
7
|
Verified
7.1
8
8.0
10
|
Verified
8.8
7
Not enough data
8.1
7
Internal Use
7.3
10
|
Verified
8.2
72
|
Verified
8.5
12
|
Verified
8.5
70
|
Verified
8.1
9
|
Verified
7.9
62
|
Verified
6.5
8
8.9
6
7.9
8
|
Verified
8.3
8
9.0
7
|
Verified
8.0
63
|
Verified
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chaport and Pure Chat are categorized as Live Chat
Unique Categories
Chaport is categorized as Multilingual Customer Support, Chatbots, Social Customer Service, and Contact Center Knowledge Base
Pure Chat has no unique categories
Reviews
Reviewers' Company Size
Chaport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pure Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
14.3%
Computer Software
9.5%
E-Learning
9.5%
Automotive
4.8%
Computer Games
4.8%
Other
57.1%
Computer Software
5.9%
Financial Services
5.4%
Higher Education
5.4%
Retail
4.9%
Information Technology and Services
4.9%
Other
73.5%
Alternatives
Discussions
Chaport has no discussions with answers
Pure Chat has no discussions with answers
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