# Chaport vs Pure Chat Comparison

| | Chaport | Pure Chat | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 22 | 207 | 
| **Largest Market Segment** | Small-Business (85.0% of reviews) | Small-Business (57.4% of reviews) | 
| **Entry Level Price** | Free | 100% Free | 

---
## Top Pros & Cons

### Chaport

**Not enough data**

### Pure Chat

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Bugs (1 reviews)
- Inadequate Reporting (1 reviews)

---
## Ratings Comparison
| Rating | Chaport | Pure Chat | 
|---|---|---|
  | **Meets Requirements** | 9.3 (17 reviews) | 8.8 (190 reviews) | 
  | **Ease of Use** | 9.5 (17 reviews) | 9.2 (191 reviews) | 
  | **Ease of Setup** | 8.7 (13 reviews) | 9.2 (77 reviews) | 
  | **Ease of Admin** | 9.2 (13 reviews) | 9.1 (75 reviews) | 
  | **Quality of Support** | 9.1 (17 reviews) | 8.8 (174 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (12 reviews) | 9.2 (72 reviews) | 
  | **Product Direction (% positive)** | 7.8 (16 reviews) | 9.0 (189 reviews) | 

---
## Pricing

### Chaport

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: Talk to your customers in real time.

Key Features:
- 2 operators
- Unlimited chats
- Unlimited websites

[Browse all 3 editions](https://www.g2.com/products/chaport/pricing)

#### Free Trial

Yes

### Pure Chat

#### Entry-Level Pricing

Plan: Free

Price: 100% Free

Description: Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats

Key Features:
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites

[Browse all 2 editions](https://www.g2.com/products/pure-chat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Chaport** | N/A | N/A |
| **Pure Chat** | N/A | N/A |

#### Administration

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Chaport** | N/A | N/A |
| **Pure Chat** | N/A | N/A |

#### Responses

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Chaport** | N/A | N/A |
| **Pure Chat** | N/A | N/A |

#### Platform

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | 

#### Channel

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Chaport** | 8.2/10 | 13 |
| **Pure Chat** | 8.3/10 | 86 |

#### Generative AI

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **Pop-up Chat** | 9.7 (12 reviews) ✓ Verified | 9.1 (80 reviews) ✓ Verified | 
| **Notifications** | 9.4 (12 reviews) ✓ Verified | 8.7 (79 reviews) ✓ Verified | 
| **Targeted Emails** | 7.9 (7 reviews) ✓ Verified | 7.1 (8 reviews) | 
| **In-App Messaging** | 8.0 (10 reviews) ✓ Verified | 8.8 (7 reviews) | 
| **Co-Browsing** | Not enough data | 8.1 (7 reviews) | 

####  Internal Use

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **Customization ** | 7.3 (10 reviews) ✓ Verified | 8.2 (72 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.5 (12 reviews) ✓ Verified | 8.5 (70 reviews) ✓ Verified | 
| **Lead Development** | 8.1 (9 reviews) ✓ Verified | 7.9 (62 reviews) ✓ Verified | 
| **Knowledge Base** | 6.5 (8 reviews) | 8.9 (6 reviews) | 
| **Team Inbox ** | 7.9 (8 reviews) ✓ Verified | 8.3 (8 reviews) | 
| **Customer Profiles** | 9.0 (7 reviews) ✓ Verified | 8.0 (63 reviews) ✓ Verified | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Chaport** | N/A | N/A |
| **Pure Chat** | N/A | N/A |

#### Generative AI

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Process

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Chaport | Pure Chat | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Chaport (4):** [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)



---
## Reviewer Demographics

### By Company Size

| Segment | Chaport | Pure Chat | 
|---|---|---|
| **Small-Business** | 85.0% | 57.4% | 
| **Mid-Market** | 15.0% | 31.4% | 
| **Enterprise** | 0% | 11.3% | 

### By Industry

#### Chaport

- **Retail:** 14.3%
- **Computer Software:** 9.5%
- **E-Learning:** 9.5%
- **Automotive:** 4.8%
- **Computer Games:** 4.8%
- **Construction:** 4.8%
- **Consumer Electronics:** 4.8%
- **Consumer Services:** 4.8%
- **Cosmetics:** 4.8%
- **Design:** 4.8%
- **Other:** 33.3%

#### Pure Chat

- **Computer Software:** 5.9%
- **Financial Services:** 5.4%
- **Higher Education:** 5.4%
- **Retail:** 4.9%
- **Information Technology and Services:** 4.9%
- **Marketing and Advertising:** 3.9%
- **Consumer Services:** 3.4%
- **Medical Devices:** 3.4%
- **Consumer Goods:** 3.4%
- **Hospital & Health Care:** 3.4%
- **Other:** 55.9%

---
## Alternatives

### Alternatives to Chaport

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
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### Alternatives to Pure Chat

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- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
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- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Velaro](https://www.g2.com/products/velaro/reviews) — 4.1/5 stars (17 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)

---
## Top Discussions

### Chaport

No discussions available for this product.

### Pure Chat

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chaport-vs-pure-chat)