Compare Channels and CloudTalk 
Featured Products
At a Glance
Market Segments
Small-Business (38.5% of reviews)
Small-Business (63.6% of reviews)
Entry-Level Pricing
$0.00 3 users Per Month
$19.00 1 User Per Year
Channels
Star Rating
(13)4.6 out of 5
Market Segments
Small-Business (38.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00 3 users Per Month
Browse all 3 pricing plansCloudTalk
Star Rating
(1,745)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Channels excels in user experience, with a high star rating of 4.6. Users appreciate its ease of management and sound quality, noting that the platform is continuously improving with new features each month.
- Users say that CloudTalk offers a more comprehensive call center solution, highlighted by its intuitive interface and quick deployment. Reviewers mention that agents can be onboarded rapidly, which is a significant advantage for businesses looking to scale quickly.
- According to verified reviews, Channels stands out for its high-quality support, with users noting that the support team is proactive in addressing requests. This level of customer service is a key factor for businesses that prioritize ongoing assistance.
- Reviewers mention that CloudTalk provides robust call tracking features, including emotion tracking and detailed call summaries. This functionality is particularly beneficial for teams focused on improving customer interactions and performance metrics.
- G2 reviewers highlight that while Channels has a strong focus on small businesses, CloudTalk has a larger market presence, which may offer more resources and community support for users. This can be a deciding factor for companies looking for a widely adopted solution.
- Users report that Channels is free to use, making it an attractive option for startups and small businesses. However, CloudTalk's entry-level pricing at $19 may be justified by its extensive features and capabilities, which some users find worth the investment.
Pricing
Entry-Level Pricing
Channels
Free
$0.00
3 users Per Month
Your customers can call you for free, directly from your website
- 250 web calls
- Web call personalization
- Working hours
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Free Trial
Channels
Free Trial is available
CloudTalk
Free Trial is available
Ratings
Meets Requirements
8.8
13
8.7
1,504
Ease of Use
9.1
13
9.1
1,533
Ease of Setup
9.0
5
8.9
1,143
Ease of Admin
9.3
5
8.9
633
Quality of Support
9.0
13
8.8
1,366
Has the product been a good partner in doing business?
9.3
5
8.9
634
Product Direction (% positive)
10.0
12
8.8
1,455
Features by Category
Dialing Options
Not enough data
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Agent Tools
Not enough data
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
238
|
Verified
Automation
Not enough data
8.3
201
|
Verified
Not enough data
8.3
197
|
Verified
Not enough data
8.2
198
|
Verified
Agentic AI - Auto Dialer
Not enough data
6.9
20
Not enough data
7.8
21
AI Capabilities - Auto Dialer
Not enough data
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Quality Assurance
Not enough data
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Engagement
Not enough data
8.7
77
Not enough data
9.2
89
Not enough data
8.7
76
Performance
Not enough data
9.0
80
Not enough data
9.1
81
Generative AI
Not enough data
8.6
22
Not enough data
8.6
32
Channels
Not enough data
9.0
706
|
Verified
Not enough data
7.8
506
Not enough data
7.6
489
Not enough data
7.9
531
|
Verified
Not enough data
7.8
489
Generative AI
Not enough data
7.6
280
Functions
Not enough data
8.5
575
|
Verified
Not enough data
8.4
572
|
Verified
Not enough data
8.6
565
|
Verified
Not enough data
8.2
517
Not enough data
8.2
523
|
Verified
Not enough data
8.5
523
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
526
|
Verified
Agentic AI - Contact Center
Not enough data
7.8
143
Not enough data
8.4
164
Not enough data
8.2
143
Not enough data
8.1
141
Administrative
Not enough data
8.5
587
|
Verified
Not enough data
8.8
591
|
Verified
Not enough data
8.7
641
|
Verified
Not enough data
8.8
592
|
Verified
Not enough data
8.3
515
|
Verified
Workforce Management
Not enough data
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Administration
Not enough data
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Platform
Not enough data
7.8
210
Not enough data
8.3
227
Not enough data
8.1
224
Not enough data
8.5
234
Not enough data
8.2
235
Not enough data
8.1
222
Not enough data
8.2
224
Generative AI
Not enough data
7.4
105
Workforce Management
Not enough data
8.8
231
Not enough data
8.6
229
Call Center Infrastructure (CCI)
Not enough data
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Administrative
Not enough data
9.0
237
Not enough data
8.7
239
Generative AI
Not enough data
8.0
36
Basic Communication - Cloud PBX
Not enough data
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Advanced Features - Cloud PBX
Not enough data
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Platform Basics - VoIP Providers
Not enough data
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Basic Communication
Not enough data
9.0
239
|
Verified
Not enough data
6.5
137
Not enough data
7.1
157
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Agentic AI - VoIP Providers
Not enough data
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Access
Not enough data
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Advanced Features
Not enough data
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Agentic AI - Outbound Call Tracking
Not enough data
7.4
88
Not enough data
7.4
88
Calling
8.6
7
9.0
478
9.3
7
8.1
398
8.6
7
8.5
427
9.8
7
8.8
451
Not enough data
8.3
105
Contacts
9.0
7
8.1
417
9.0
7
8.0
391
9.3
7
8.2
403
Insights
9.0
7
8.4
422
9.3
7
8.4
407
9.3
7
8.3
382
9.0
7
7.2
344
8.8
7
7.5
350
Not enough data
8.0
95
Categories
Categories
Shared Categories
Channels and CloudTalk are categorized as Outbound Call Tracking and Call Center Infrastructure (CCI)
Unique Categories
Channels has no unique categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, VoIP Providers, Contact Center Workforce, Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Channels
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
23.1%
Internet
15.4%
Information Technology and Services
15.4%
Telecommunications
7.7%
Food & Beverages
7.7%
Other
30.8%
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Alternatives
Discussions
Can I try CrazyCall before I buy a plan?
1 Comment
Official Response from Channels
Yes! Your first 14 days are on us. Just sign up for a free trial to get started. Make the most of these 2 weeks, and if you love CrazyCall (we hope you...Read more
What payment methods do you offer?
1 Comment
Official Response from Channels
At the moment we accept Visa, MasterCard, and American Express. All your transactions are securely processed through Stripe, the most reliable payment gateway.Read more
Channels has no more discussions with answers
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
