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Compare Channel Talk and LiveChat 
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At a Glance
Market Segments
Small-Business (84.6% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
Free With One-Time Purchase
$19.00 100 Visitors Per Month
Channel Talk
Star Rating
(13)4.8 out of 5
Market Segments
Small-Business (84.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free With One-Time Purchase
Browse all 4 pricing plansLiveChat
Star Rating
(773)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat offers a robust Pop-up Chat feature with a score of 9.1, but Channel Talk excels with a score of 9.8, providing more customizable options that enhance user engagement.
- Reviewers mention that LiveChat's Quality of Support is rated at 9.1, which is commendable, yet Channel Talk stands out with a perfect score of 10.0, indicating exceptional customer service and responsiveness.
- G2 users highlight that LiveChat has a strong Ease of Use score of 9.3, making it user-friendly, while Channel Talk surpasses this with a score of 9.6, suggesting a more intuitive interface that simplifies navigation.
- Users on G2 report that LiveChat's Co-Browsing feature is rated at 8.4, which is useful, but Channel Talk shines with a perfect score of 10.0, allowing for seamless collaboration during customer interactions.
- Reviewers mention that LiveChat's Conversation Archiving feature scores 8.8, providing decent functionality, while Channel Talk's perfect score of 10.0 indicates superior capabilities in managing and retrieving past conversations.
- Users say that LiveChat's Customization options are rated at 8.4, which is satisfactory, but Channel Talk's score of 9.4 reflects a wider range of customizable features that allow businesses to tailor the chat experience more effectively.
Pricing
Entry-Level Pricing
Channel Talk
Free Plan
Free
With One-Time Purchase
The basics to get you started. Because talking to customers shouldn't cost you.
- Unlimited customer chat
- Unlimited team chat
- Integrations with Email, Instagram, Line, Kakao
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Channel Talk
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
9.2
10
9.1
690
Ease of Use
9.6
9
9.3
689
Ease of Setup
8.6
6
9.0
271
Ease of Admin
9.3
7
9.1
263
Quality of Support
10.0
9
9.1
639
Has the product been a good partner in doing business?
9.8
7
9.0
255
Product Direction (% positive)
10.0
10
8.3
683
Features by Category
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
267
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
80
|
Verified
9.4
8
8.4
279
|
Verified
Not enough data
9.2
86
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
8.9
212
|
Verified
Not enough data
9.1
216
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
10
Not enough data
7.8
9
Not enough data
Feature Not Available
Communication
9.8
8
9.1
320
|
Verified
9.4
9
8.9
325
|
Verified
8.6
6
8.4
222
9.5
7
8.8
270
|
Verified
10.0
7
8.3
31
Internal Use
9.4
8
8.4
279
|
Verified
10.0
7
8.8
302
|
Verified
8.8
7
8.6
252
|
Verified
8.3
7
8.6
258
|
Verified
8.5
8
8.6
244
|
Verified
9.4
8
8.4
250
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Channel Talk and LiveChat are categorized as Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Channel Talk is categorized as Social Customer Service and Business Instant Messaging
LiveChat is categorized as Chatbots, Conversational Marketing, Conversational Support, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Channel Talk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
30.8%
Information Technology and Services
15.4%
Consumer Goods
15.4%
Real Estate
7.7%
Primary/Secondary Education
7.7%
Other
23.1%
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Alternatives
Discussions
Channel Talk has no discussions with answers
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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