# Certinia PS Cloud vs Syncro Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Syncro excels in overall user satisfaction, boasting a higher G2 Score compared to Certinia PS Cloud. Users appreciate its comprehensive features, with one IT Manager noting it as a "complete tool for everything," effectively managing onsite and remote work.
- **Users say** that Certinia PS Cloud is particularly effective for project management, with features that allow team leads to access all project details in one place. Reviewers highlight its ability to streamline daily processes, making it a valuable asset for mid-market companies.
- **According to verified reviews** , Syncro shines in ease of setup and administration, with users praising its intuitive onboarding process. One user mentioned that it fulfills all their needs as an IT company, making it a great investment for small businesses.
- **Reviewers mention** that while Certinia PS Cloud offers strong project accounting and budget tracking capabilities, it faces challenges in ease of use compared to Syncro. Users have noted that Certinia's setup can be more complex, which may hinder quick adoption.
- **G2 reviewers highlight** the quality of support provided by both products, but Syncro edges out with slightly higher ratings. Users appreciate the responsive support team, which enhances their overall experience, especially when managing tickets and remote assistance.
- **Users report** that Certinia PS Cloud is beneficial for larger projects with its robust reporting and resource management features, while Syncro is favored for its all-in-one MSP capabilities. This makes Certinia a better fit for mid-market firms focused on detailed project oversight, whereas Syncro is ideal for small businesses seeking a versatile tool.



| | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 711 | 499 | 
| **Largest Market Segment** | Mid-Market (51.8% of reviews) | Small-Business (90.0% of reviews) | 
| **Entry Level Price** | No pricing available | $129.00 Per Month | 

---
## Top Pros & Cons

### Certinia PS Cloud

Pros:
- Ease of Use (63 reviews)
- Project Management (41 reviews)

Cons:
- Learning Curve (28 reviews)
- Complex Usability (20 reviews)

### Syncro

Pros:
- Ease of Use (245 reviews)
- Features (166 reviews)

Cons:
- Missing Features (107 reviews)
- Improvement Needed (83 reviews)

---
## Ratings Comparison
| Rating | Certinia PS Cloud | Syncro | 
|---|---|---|
  | **Meets Requirements** | 8.3 (573 reviews) | 8.8 (347 reviews) | 
  | **Ease of Use** | 7.9 (576 reviews) | 8.8 (355 reviews) | 
  | **Ease of Setup** | 6.9 (367 reviews) | 8.7 (314 reviews) | 
  | **Ease of Admin** | 7.3 (377 reviews) | 8.9 (257 reviews) | 
  | **Quality of Support** | 8.1 (530 reviews) | 8.5 (321 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (374 reviews) | 9.1 (252 reviews) | 
  | **Product Direction (% positive)** | 8.7 (558 reviews) | 9.1 (346 reviews) | 

---
## Pricing

### Certinia PS Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Syncro

#### Entry-Level Pricing

Plan: Core

Price: $129.00 Per Month

Description: Pricing per user / month

Key Features:
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine

[Browse all 2 editions](https://www.g2.com/products/syncro/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Certinia PS Cloud** | 8.9/10 | 11 |
| **Syncro** | N/A | N/A |

#### Tasks

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Creation & Assignment** | 8.5 (8 reviews) | Not enough data | 
| **Due Dates** | 8.5 (8 reviews) | Not enough data | 
| **Task Prioritization** | 9.7 (6 reviews) | Not enough data | 
| **To-Do Lists** | 8.3 (7 reviews) | Not enough data | 
| **Dependencies** | 8.3 (7 reviews) | Not enough data | 
| **Mass Updates** | 8.1 (7 reviews) | Not enough data | 
| **Drag & Drop** | 9.3 (7 reviews) | Not enough data | 
| **Recurring Tasks** | 8.9 (6 reviews) | Not enough data | 

#### Projects

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Planning** | 9.5 (7 reviews) | Not enough data | 
| **Project Map** | 9.2 (6 reviews) | Not enough data | 
| **GANTT** | 9.2 (6 reviews) | Not enough data | 
| **Calendar View** | 9.2 (6 reviews) | Not enough data | 
| **Views** | 9.2 (6 reviews) | Not enough data | 
| **Project Budgeting** | 9.2 (6 reviews) | Not enough data | 
| **Issue Tracking** | 8.3 (6 reviews) | Not enough data | 
| **Templates** | 8.9 (6 reviews) | Not enough data | 
| **Critical Path** | 8.9 (6 reviews) | Not enough data | 
| **Time & Expense** | 9.4 (6 reviews) | Not enough data | 
| **Methodologies** | 9.7 (6 reviews) | Not enough data | 

#### Resource Management

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Resource Definiton** | 9.4 (6 reviews) | Not enough data | 
| **Capacity** | 8.8 (7 reviews) | Not enough data | 
| **Scheduling** | 9.2 (6 reviews) | Not enough data | 

#### Project Monitoring

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Baselining / KPIs** | 8.3 (6 reviews) | Not enough data | 
| **Resource Allocation** | 8.8 (7 reviews) | Not enough data | 
| **Dashboards** | 8.6 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **AI Text Generation** | 8.6 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (6 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Certinia PS Cloud** | 8.9/10 | 18 |
| **Syncro** | N/A | N/A |

#### Customer Information

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Customer Health Scores** | 9.1 (11 reviews) | Not enough data | 
| **Customer Monitoring** | 9.0 (12 reviews) | Not enough data | 
| **Customer Profiles** | 9.4 (13 reviews) | Not enough data | 
| **Playbooks** | 8.9 (11 reviews) | Not enough data | 
| **Customer Segments** | 9.0 (10 reviews) | Not enough data | 
| **Product Engagement** | 9.1 (11 reviews) | Not enough data | 
| **Surveys** | 9.1 (11 reviews) | Not enough data | 

#### Predictions

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Churn Risk** | 8.2 (11 reviews) | Not enough data | 
| **Upsell Opportunities** | 8.8 (12 reviews) | Not enough data | 
| **Custom Triggers** | 9.0 (12 reviews) | Not enough data | 
| **Machine Learning** | 8.0 (11 reviews) | Not enough data | 

#### Platform

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Reporting & Dashboards** | 8.8 (17 reviews) | Not enough data | 
| **API & Integrations** | 8.1 (15 reviews) | Not enough data | 
| **Data Import & Export Tools** | 9.1 (15 reviews) | Not enough data | 
| **Workflow Capability** | 9.3 (14 reviews) | Not enough data | 
| **Notifications** | 9.0 (16 reviews) | Not enough data | 
| **Customization** | 8.9 (17 reviews) | Not enough data | 
| **Scalability** | 8.7 (15 reviews) | Not enough data | 
| **Data Security** | 9.3 (15 reviews) | Not enough data | 
| **Performance & Reliability** | 8.4 (15 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.6 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **AI Text Generation** | 9.0 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 9.3 (7 reviews) | Not enough data | 

#### Agentic AI - Customer Success

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Certinia PS Cloud** | N/A | N/A |
| **Syncro** | 7.4/10 | 305 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Device Management** | Not enough data | 8.9 (290 reviews) | 
| **Asset Management** | Not enough data | 8.7 (48 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.0 (33 reviews) | 

#### Monitoring and Management

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 8.9 (283 reviews) | 
| **Asset Tracking** | Not enough data | 8.5 (279 reviews) | 
| **Application Deployment** | Not enough data | 8.3 (274 reviews) | 
| **Patch Management** | Not enough data | 8.2 (282 reviews) | 
| **Asset Tracking** | Not enough data | 8.9 (41 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.8 (45 reviews) | 

#### Service Management

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Remote Access** | Not enough data | 8.7 (278 reviews) | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.1 (34 reviews) | 
| **Ticketing** | Not enough data | 8.8 (56 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.6 (27 reviews) | 
| **Multi-step Planning** | Not enough data | 5.3 (26 reviews) | 
| **Cross-system Integration** | Not enough data | 5.9 (28 reviews) | 
| **Adaptive Learning** | Not enough data | 5.4 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.1 (26 reviews) | 
| **Proactive Assistance** | Not enough data | 5.0 (26 reviews) | 
| **Decision Making** | Not enough data | 5.1 (26 reviews) | 

### Resource Management

| Product | Score | Reviews |
|---|---|---|
| **Certinia PS Cloud** | 8.0/10 | 55 |
| **Syncro** | N/A | N/A |

#### Planning

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Resource Definiton** | 8.4 (44 reviews) | Not enough data | 
| **Capacity** | 7.9 (47 reviews) | Not enough data | 
| **Scheduling** | 8.2 (49 reviews) | Not enough data | 

#### Optimization

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Performance** | 8.1 (39 reviews) | Not enough data | 
| **Forecasting** | 7.9 (44 reviews) | Not enough data | 
| **Corrections** | 7.8 (26 reviews) | Not enough data | 

### ERP Systems

| Product | Score | Reviews |
|---|---|---|
| **Certinia PS Cloud** | 8.4/10 | 27 |
| **Syncro** | N/A | N/A |

#### Accounting

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **AP Automation** | 8.3 (19 reviews) | Not enough data | 
| **AR Automation** | 8.2 (19 reviews) | Not enough data | 
| **Audit Trail** | 8.7 (19 reviews) | Not enough data | 
| **Budgeting / Forecasting** | 7.9 (20 reviews) | Not enough data | 
| **Collections Automation** | 8.8 (18 reviews) | Not enough data | 
| **Financial Statements** | 8.2 (21 reviews) | Not enough data | 
| **Invoice Customization** | 7.8 (21 reviews) | Not enough data | 
| **Journal Entries** | 8.0 (22 reviews) | Not enough data | 
| **Monitor Cash Positions** | 8.6 (17 reviews) | Not enough data | 
| **Multi-Entity / Consolidation** | 7.9 (16 reviews) | Not enough data | 
| **Payment Processing** | 8.3 (15 reviews) | Not enough data | 
| **Recognition Rules** | 8.2 (14 reviews) | Not enough data | 
| **Reconciliations** | 8.3 (17 reviews) | Not enough data | 
| **Tags / Dimensions** | 7.6 (18 reviews) | Not enough data | 
| **Payments Scheduling** | 8.4 (15 reviews) | Not enough data | 
| **Payment Batches** | 8.1 (15 reviews) | Not enough data | 
| **Payment Settlements ** | 8.3 (17 reviews) | Not enough data | 
| **Payment Methods** | 8.7 (15 reviews) | Not enough data | 

#### Back Office

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Allocation** | 8.3 (16 reviews) | Not enough data | 
| **Asset Register** | 8.3 (15 reviews) | Not enough data | 
| **Lean Management** | 8.2 (12 reviews) | Not enough data | 
| **Maintenance** | 8.6 (15 reviews) | Not enough data | 
| **Organization Management** | 8.5 (18 reviews) | Not enough data | 
| **Payroll** | 8.3 (13 reviews) | Not enough data | 
| **Portfolio Mix** | 8.4 (15 reviews) | Not enough data | 
| **Purchase Orders** | 8.5 (17 reviews) | Not enough data | 
| **Requisition** | 8.2 (15 reviews) | Not enough data | 
| **Shift Scheduling** | 8.5 (17 reviews) | Not enough data | 
| **Sourcing** | 8.2 (15 reviews) | Not enough data | 
| **Status** | 8.3 (14 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 8.8 (20 reviews) | Not enough data | 
| **Warranty Management** | 8.3 (11 reviews) | Not enough data | 

#### Front Office

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **ATP** | 8.5 (11 reviews) | Not enough data | 
| **Checkout Process** | 8.0 (11 reviews) | Not enough data | 
| **Configuration Rules** | 8.1 (15 reviews) | Not enough data | 
| **Contact & Account Management** | 8.7 (19 reviews) | Not enough data | 
| **Customer Portal** | 8.1 (14 reviews) | Not enough data | 
| **Field Service Booking** | 8.6 (12 reviews) | Not enough data | 
| **Field Service Dispatch** | 8.3 (12 reviews) | Not enough data | 
| **Product & Price List Management** | 8.6 (14 reviews) | Not enough data | 
| **Product Catalog** | 8.5 (12 reviews) | Not enough data | 
| **Promotions and Discounts** | 8.2 (10 reviews) | Not enough data | 
| **Quote & Order Management** | 8.8 (13 reviews) | Not enough data | 
| **Returns / Refunds** | 8.3 (9 reviews) | Not enough data | 
| **Storefront Design Tools** | 8.3 (9 reviews) | Not enough data | 
| **Territory & Quota Management** | 8.3 (9 reviews) | Not enough data | 
| **Tickets** | 8.5 (10 reviews) | Not enough data | 
| **Visual Configuration** | 8.2 (12 reviews) | Not enough data | 

#### Integration

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Breadth of Partner Applications** | 7.6 (12 reviews) | Not enough data | 
| **Data Import and Export Tools** | 8.3 (17 reviews) | Not enough data | 
| **Integration APIs** | 8.4 (15 reviews) | Not enough data | 

#### Logistics

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Centralized Inventory Database** | 8.9 (9 reviews) | Not enough data | 
| **In Transit** | 8.5 (9 reviews) | Not enough data | 
| **Inventory Forecasting** | 8.8 (10 reviews) | Not enough data | 
| **Inventory Pricing and Costing** | 8.7 (10 reviews) | Not enough data | 
| **Inventory Reporting** | 9.3 (10 reviews) | Not enough data | 
| **Inventory Tracking / Ordering** | 9.2 (10 reviews) | Not enough data | 
| **Picking Methods** | 8.1 (9 reviews) | Not enough data | 
| **Picking Planning** | 8.7 (9 reviews) | Not enough data | 
| **Receiving** | 9.0 (10 reviews) | Not enough data | 
| **Shipping Options** | 9.1 (9 reviews) | Not enough data | 

#### Platform

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Customization** | 8.3 (18 reviews) | Not enough data | 
| **Internationalization** | 8.3 (14 reviews) | Not enough data | 
| **Output Document Generation** | 7.9 (15 reviews) | Not enough data | 
| **Performance and Reliability** | 8.7 (17 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.6 (19 reviews) | Not enough data | 
| **Workflow Capability** | 8.4 (19 reviews) | Not enough data | 

#### Production

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **BOM** | 8.8 (8 reviews) | Not enough data | 
| **Defects** | 7.8 (9 reviews) | Not enough data | 
| **Identify Demand** | 8.5 (10 reviews) | Not enough data | 
| **Inspections** | 8.5 (8 reviews) | Not enough data | 
| **Manage Resources** | 9.3 (14 reviews) | Not enough data | 
| **MPS** | 8.5 (9 reviews) | Not enough data | 
| **MRP** | 8.5 (10 reviews) | Not enough data | 
| **Production Plans** | 8.5 (10 reviews) | Not enough data | 
| **Rework** | 8.7 (9 reviews) | Not enough data | 
| **Shop Floor** | 8.6 (7 reviews) | Not enough data | 
| **Waste** | 8.1 (7 reviews) | Not enough data | 
| **WIP** | 8.5 (8 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Custom Reporting** | 8.9 (22 reviews) | Not enough data | 
| **Dashboards** | 8.9 (22 reviews) | Not enough data | 
| **Integration** | 8.6 (21 reviews) | Not enough data | 

#### Generative AI

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **AI Text Generation** | 7.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (5 reviews) | Not enough data | 

#### Agentic AI - ERP Systems

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Certinia PS Cloud** | 8.2/10 | 175 |
| **Syncro** | 6.5/10 | 174 |

#### Customer Management

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Customer Profiles** | 8.4 (95 reviews) ✓ Verified | 8.4 (157 reviews) | 
| **Sales** | 8.2 (98 reviews) ✓ Verified | 7.0 (147 reviews) | 
| **Marketing** | 7.4 (74 reviews) ✓ Verified | 6.2 (145 reviews) | 
| **Client Portal** | 8.1 (76 reviews) ✓ Verified | 7.4 (154 reviews) | 

#### Project Management

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Project Planning** | 8.6 (144 reviews) ✓ Verified | 6.1 (148 reviews) | 
| **Project Tracking** | 8.8 (151 reviews) ✓ Verified | 6.2 (149 reviews) | 
| **Resource Definition** | 8.7 (146 reviews) ✓ Verified | 6.5 (145 reviews) | 
| **Resource Management** | 8.6 (155 reviews) ✓ Verified | 6.6 (144 reviews) | 

#### Accounting

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Revenue Recognition** | 8.1 (108 reviews) ✓ Verified | 6.9 (145 reviews) | 
| **Invoice Management** | 8.3 (85 reviews) ✓ Verified | 7.7 (155 reviews) | 
| **Payments** | 8.3 (72 reviews) | 7.2 (153 reviews) | 
| **Project Accounting** | 8.6 (105 reviews) ✓ Verified | 6.3 (139 reviews) | 
| **Budget Tracking** | 8.5 (121 reviews) ✓ Verified | 6.1 (137 reviews) | 

#### Portfolio Management

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Portfolio Definition** | 8.3 (75 reviews) | 6.3 (137 reviews) | 
| **Portfolio Performance** | 8.2 (74 reviews) ✓ Verified | 6.2 (136 reviews) | 
| **Risk** | 8.1 (91 reviews) | 6.3 (138 reviews) | 
| **Portfolio Mix** | 8.2 (67 reviews) ✓ Verified | 6.1 (134 reviews) | 

#### Analytics

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Forecasting** | 8.2 (119 reviews) ✓ Verified | 6.2 (133 reviews) | 
| **Reporting** | 8.5 (148 reviews) ✓ Verified | 7.3 (149 reviews) | 
| **KPIs** | 8.3 (113 reviews) ✓ Verified | 6.6 (134 reviews) | 

#### Administration

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Standard Integrations** | 8.1 (111 reviews) ✓ Verified | 7.5 (151 reviews) | 
| **Workflow** | 8.4 (132 reviews) ✓ Verified | 7.3 (147 reviews) | 
| **Access Management** | 8.1 (122 reviews) ✓ Verified | 8.0 (147 reviews) | 

#### Platform

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **APIs** | 8.2 (107 reviews) ✓ Verified | 7.7 (143 reviews) | 
| **Internationalization** | 8.2 (85 reviews) ✓ Verified | 7.0 (132 reviews) | 
| **Performance and Reliability** | 8.6 (136 reviews) ✓ Verified | 9.0 (148 reviews) | 
| **Mobile** | 7.6 (85 reviews) ✓ Verified | 6.8 (143 reviews) | 
| **Offline Access** | 7.2 (63 reviews) ✓ Verified | 5.0 (134 reviews) | 

#### Generative AI

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **AI Text Generation** | 7.7 (21 reviews) | 5.2 (52 reviews) | 
| **AI Text Summarization** | 7.6 (21 reviews) | 5.1 (50 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | 4.9 (13 reviews) | 
| **Smart task suggestions** | Not enough data | 4.8 (14 reviews) | 
| **Automated workflows** | Not enough data | 5.8 (16 reviews) | 

#### Agentic AI - Professional Services Automation

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 5.2 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 5.1 (13 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Certinia PS Cloud** | N/A | N/A |
| **Syncro** | 7.6/10 | 221 |

#### Administration

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.4 (203 reviews) | 
| **File Sharing** | Not enough data | 8.4 (199 reviews) | 
| **Session Recording** | Not enough data | 7.2 (181 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.0 (207 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.2 (196 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.1 (200 reviews) | 

#### Maintenance

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Remote Reboot** | Not enough data | 8.9 (213 reviews) | 
| **Remote Printing** | Not enough data | 7.6 (174 reviews) | 

#### Communication 

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Text Chat** | Not enough data | 8.0 (191 reviews) | 
| **VoIP** | Not enough data | 5.1 (162 reviews) | 
| **Video Conference Call** | Not enough data | 5.0 (163 reviews) | 
| **Screen Annotations** | Not enough data | 6.2 (169 reviews) | 

#### Security

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Data Encryption** | Not enough data | 7.9 (175 reviews) | 
| **Compliance** | Not enough data | 8.0 (179 reviews) | 

#### Device Support

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 6.6 (179 reviews) | 
| **Multi-Platform Support** | Not enough data | 7.8 (186 reviews) | 
| **Cross-Platform** | Not enough data | 7.7 (190 reviews) | 

#### Performance

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Reporting** | Not enough data | 7.9 (201 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Certinia PS Cloud** | N/A | N/A |
| **Syncro** | 5.6/10 | 85 |

#### Generative AI

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 5.6 (85 reviews) | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Certinia PS Cloud** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### System Control

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Certinia PS Cloud** | N/A | N/A |
| **Syncro** | 8.2/10 | 210 |

#### Administration

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Usage Information** | Not enough data | 8.4 (189 reviews) | 
| **Integrations** | Not enough data | 8.6 (197 reviews) | 
| **Diagnostics** | Not enough data | 8.5 (198 reviews) | 
| **Session Recording** | Not enough data | 7.0 (172 reviews) | 
| **Session Transfer** | Not enough data | 7.3 (163 reviews) | 
| **Unattended Access** | Not enough data | 9.2 (196 reviews) | 
| **File Sharing** | Not enough data | 8.5 (189 reviews) | 

#### Platform

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.0 (188 reviews) | 
| **Mobile Device Access** | Not enough data | Feature Not Available | 
| **Applications Management** | Not enough data | 8.0 (188 reviews) | 
| **Remote Device Control** | Not enough data | Feature Not Available | 

#### Security

| Feature | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Remote Wipe** | Not enough data | Feature Not Available | 
| **Device Management** | Not enough data | Feature Not Available | 
| **Device Enrollment** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

**Unique to Certinia PS Cloud (4):** [Resource Management Software](https://www.g2.com/categories/resource-management), [ERP Systems](https://www.g2.com/categories/erp-systems), [Customer Success Software](https://www.g2.com/categories/customer-success), [Project Management Software](https://www.g2.com/categories/project-management)

**Unique to Syncro (4):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Certinia PS Cloud | Syncro | 
|---|---|---|
| **Small-Business** | 12.1% | 90.0% | 
| **Mid-Market** | 51.8% | 8.9% | 
| **Enterprise** | 36.0% | 1.1% | 

### By Industry

#### Certinia PS Cloud

- **Information Technology and Services:** 31.5%
- **Computer Software:** 27.4%
- **Management Consulting:** 6.3%
- **Financial Services:** 3.5%
- **Hospital & Health Care:** 3.2%
- **Marketing and Advertising:** 2.8%
- **Computer & Network Security:** 2.6%
- **Telecommunications:** 2.6%
- **Internet:** 1.8%
- **Information Services:** 1.5%
- **Other:** 16.7%

#### Syncro

- **Information Technology and Services:** 53.8%
- **Computer & Network Security:** 25.3%
- **Computer Networking:** 3.4%
- **Consulting:** 1.6%
- **Computer Hardware:** 1.6%
- **Accounting:** 1.0%
- **Computer Software:** 1.0%
- **Telecommunications:** 0.8%
- **Primary/Secondary Education:** 0.8%
- **Construction:** 0.8%
- **Other:** 9.9%

---
## Alternatives

### Alternatives to Certinia PS Cloud

- [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1680 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (849 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [Planview AdaptiveWork](https://www.g2.com/products/planview-adaptivework/reviews) — 4.1/5 stars (537 reviews)
- [Ruddr Professional Services Automation](https://www.g2.com/products/ruddr-professional-services-automation/reviews) — 4.6/5 stars (336 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (577 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 3.9/5 stars (525 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (788 reviews)
- [Klient PSA](https://www.g2.com/products/klient-psa/reviews) — 4.5/5 stars (83 reviews)

### Alternatives to Syncro

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1127 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (756 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (553 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3914 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1026 reviews)

---
## Top Discussions

### Certinia PS Cloud

- Title: [What is FinancialForce PSA?](https://www.g2.com/discussions/what-is-financialforce-psa) — 3 comments
  > **Top comment:** "Professional Services Automation.  It enables your team to manage projects and the resources and tasks on those projects."
- Title: [How does FinancialForce Compare to OpenAir?](https://www.g2.com/discussions/how-does-financialforce-compare-to-openair) — 3 comments, 2 upvotes
  > **Top comment:** "Can't say I used OpenAir specifically, as we migrated from QuickArrow (which was replaced by OpenAir) to FinancialForce.  But if you are already on the..."
- Title: [What is FinancialForce PSA used for?](https://www.g2.com/discussions/what-is-financialforce-psa-used-for) — 1 comment
  > **Top comment:** "Resource Management, Customer success etc"
- Title: [What is PSA in software engineering?](https://www.g2.com/discussions/what-is-psa-in-software-engineering) — 1 comment
  > **Top comment:** "If you are asking for a similar product/solution for engineering activities, then I would recommend Atlassian's Jira product.  It does a lot of the same..."
- Title: [What is a PSA platform?](https://www.g2.com/discussions/financialforce-psa-what-is-a-psa-platform) — 1 comment
  > **Top comment:** "Professional Services Automation (PSA) Platform is a software system, designed to manage PS resources, PS engagements, schedules and billing."

### Syncro

- Title: [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) — 3 comments
  > **Top comment:** "It helps me manage my customers computer assets, track support tickets and send invoices to the customers that I provide IT support to.  "
- Title: [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) — 1 comment
  > **Top comment:** "Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the..."
- Title: [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) — 1 comment
  > **Top comment:** "The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/certinia-ps-cloud-vs-syncro)