# Certinia PS Cloud vs Gainsight Customer Success Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gainsight Customer Success excels in providing a highly customizable platform, allowing users to tailor their customer success strategies effectively. Users appreciate the ability to shape their vision through the application, which enhances their overall experience.
- **Users say** that Certinia PS Cloud stands out for its comprehensive dashboards and reporting features, which help in tracking project status and resource usage. Reviewers have noted that these tools significantly improve workflows and productivity, making it easier to manage tasks.
- **According to verified reviews** , Gainsight Customer Success has a stronger focus on AI-driven insights, which users find beneficial for scalable journey orchestration. This feature is particularly praised for its ability to provide actionable insights that drive customer engagement.
- **Reviewers mention** that Certinia PS Cloud's AI features are innovative and forward-thinking, contributing to a more streamlined user experience. Users have highlighted the effectiveness of time tracking and forecasting capabilities, which are essential for project management.
- **G2 reviewers indicate** that while both platforms have solid support, Gainsight Customer Success receives higher marks for the quality of support provided. Users have expressed satisfaction with the responsiveness and helpfulness of the Gainsight support team, enhancing their overall experience.
- **Users report** that Certinia PS Cloud offers robust customer monitoring and health scoring features, which are highly rated by users. This functionality allows teams to keep a close eye on customer engagement and satisfaction, ensuring proactive management of customer relationships.



| | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 711 | 1,689 | 
| **Largest Market Segment** | Mid-Market (51.8% of reviews) | Mid-Market (57.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Certinia PS Cloud

Pros:
- Ease of Use (63 reviews)
- Project Management (41 reviews)

Cons:
- Learning Curve (28 reviews)
- Complex Usability (20 reviews)

### Gainsight Customer Success

Pros:
- Ease of Use (96 reviews)
- Centralized Information (53 reviews)

Cons:
- Not Intuitive (24 reviews)
- Missing Features (22 reviews)

---
## Ratings Comparison
| Rating | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
  | **Meets Requirements** | 8.3 (573 reviews) | 8.6 (1363 reviews) | 
  | **Ease of Use** | 7.9 (576 reviews) | 8.0 (1397 reviews) | 
  | **Ease of Setup** | 6.9 (367 reviews) | 6.7 (723 reviews) | 
  | **Ease of Admin** | 7.3 (377 reviews) | 6.9 (641 reviews) | 
  | **Quality of Support** | 8.1 (530 reviews) | 8.6 (1164 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (374 reviews) | 9.0 (650 reviews) | 
  | **Product Direction (% positive)** | 8.7 (558 reviews) | 9.2 (1361 reviews) | 

---
## Pricing

### Certinia PS Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Certinia PS Cloud** | 8.9/10 | 11 |
| **Gainsight Customer Success** | N/A | N/A |

#### Tasks

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Creation & Assignment** | 8.5 (8 reviews) | Not enough data | 
| **Due Dates** | 8.5 (8 reviews) | Not enough data | 
| **Task Prioritization** | 9.7 (6 reviews) | Not enough data | 
| **To-Do Lists** | 8.3 (7 reviews) | Not enough data | 
| **Dependencies** | 8.3 (7 reviews) | Not enough data | 
| **Mass Updates** | 8.1 (7 reviews) | Not enough data | 
| **Drag & Drop** | 9.3 (7 reviews) | Not enough data | 
| **Recurring Tasks** | 8.9 (6 reviews) | Not enough data | 

#### Projects

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Planning** | 9.5 (7 reviews) | Not enough data | 
| **Project Map** | 9.2 (6 reviews) | Not enough data | 
| **GANTT** | 9.2 (6 reviews) | Not enough data | 
| **Calendar View** | 9.2 (6 reviews) | Not enough data | 
| **Views** | 9.2 (6 reviews) | Not enough data | 
| **Project Budgeting** | 9.2 (6 reviews) | Not enough data | 
| **Issue Tracking** | 8.3 (6 reviews) | Not enough data | 
| **Templates** | 8.9 (6 reviews) | Not enough data | 
| **Critical Path** | 8.9 (6 reviews) | Not enough data | 
| **Time & Expense** | 9.4 (6 reviews) | Not enough data | 
| **Methodologies** | 9.7 (6 reviews) | Not enough data | 

#### Resource Management

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Resource Definiton** | 9.4 (6 reviews) | Not enough data | 
| **Capacity** | 8.8 (7 reviews) | Not enough data | 
| **Scheduling** | 9.2 (6 reviews) | Not enough data | 

#### Project Monitoring

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Baselining / KPIs** | 8.3 (6 reviews) | Not enough data | 
| **Resource Allocation** | 8.8 (7 reviews) | Not enough data | 
| **Dashboards** | 8.6 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | 8.6 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (6 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Certinia PS Cloud** | 8.9/10 | 18 |
| **Gainsight Customer Success** | 8.0/10 | 1195 |

#### Customer Information

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Customer Health Scores** | 9.1 (11 reviews) | 8.6 (1116 reviews) ✓ Verified | 
| **Customer Monitoring** | 9.0 (12 reviews) | 8.5 (1067 reviews) ✓ Verified | 
| **Customer Profiles** | 9.4 (13 reviews) | 8.4 (1061 reviews) ✓ Verified | 
| **Playbooks** | 8.9 (11 reviews) | 8.2 (1063 reviews) ✓ Verified | 
| **Customer Segments** | 9.0 (10 reviews) | 8.1 (932 reviews) ✓ Verified | 
| **Product Engagement** | 9.1 (11 reviews) | 7.9 (912 reviews) ✓ Verified | 
| **Surveys** | 9.1 (11 reviews) | 8.0 (943 reviews) ✓ Verified | 

#### Predictions

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Churn Risk** | 8.2 (11 reviews) | 8.0 (949 reviews) ✓ Verified | 
| **Upsell Opportunities** | 8.8 (12 reviews) | 7.4 (832 reviews) ✓ Verified | 
| **Custom Triggers** | 9.0 (12 reviews) | 8.1 (903 reviews) ✓ Verified | 
| **Machine Learning** | 8.0 (11 reviews) | 6.9 (660 reviews) ✓ Verified | 

#### Platform

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Reporting & Dashboards** | 8.8 (17 reviews) | 8.3 (1113 reviews) ✓ Verified | 
| **API & Integrations** | 8.1 (15 reviews) | 7.9 (979 reviews) ✓ Verified | 
| **Data Import & Export Tools** | 9.1 (15 reviews) | 7.8 (980 reviews) ✓ Verified | 
| **Workflow Capability** | 9.3 (14 reviews) | 8.1 (982 reviews) ✓ Verified | 
| **Notifications** | 9.0 (16 reviews) | 8.1 (1028 reviews) ✓ Verified | 
| **Customization** | 8.9 (17 reviews) | 8.1 (1022 reviews) ✓ Verified | 
| **Scalability** | 8.7 (15 reviews) | 8.6 (1027 reviews) ✓ Verified | 
| **Data Security** | 9.3 (15 reviews) | 8.6 (933 reviews) ✓ Verified | 
| **Performance & Reliability** | 8.4 (15 reviews) | 8.4 (1051 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (17 reviews) | 8.4 (1018 reviews) ✓ Verified | 

#### Generative AI

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | 9.0 (8 reviews) | 7.0 (295 reviews) | 
| **AI Text Summarization** | 9.3 (7 reviews) | 7.2 (297 reviews) | 

#### Agentic AI - Customer Success

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | 

### Resource Management

| Product | Score | Reviews |
|---|---|---|
| **Certinia PS Cloud** | 8.0/10 | 55 |
| **Gainsight Customer Success** | N/A | N/A |

#### Planning

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Resource Definiton** | 8.4 (44 reviews) | Not enough data | 
| **Capacity** | 7.9 (47 reviews) | Not enough data | 
| **Scheduling** | 8.2 (49 reviews) | Not enough data | 

#### Optimization

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Performance** | 8.1 (39 reviews) | Not enough data | 
| **Forecasting** | 7.9 (44 reviews) | Not enough data | 
| **Corrections** | 7.8 (26 reviews) | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Certinia PS Cloud** | N/A | N/A |
| **Gainsight Customer Success** | 7.6/10 | 190 |

#### Sales Team

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Flexible Sales Process** | Not enough data | 7.8 (108 reviews) | 
| **Training Mode** | Not enough data | Feature Not Available | 
| **Playbooks** | Not enough data | 7.9 (145 reviews) | 

#### Intelligence

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Opportunity Identification** | Not enough data | 7.8 (129 reviews) | 
| **Zero-touch Renewals** | Not enough data | 6.8 (115 reviews) | 
| **Smart Content** | Not enough data | 7.6 (108 reviews) | 

#### Mapping

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Multiple Org Charts** | Not enough data | 7.5 (117 reviews) | 
| **Stakeholder Roles** | Not enough data | 8.1 (129 reviews) | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### ERP Systems

| Product | Score | Reviews |
|---|---|---|
| **Certinia PS Cloud** | 8.4/10 | 27 |
| **Gainsight Customer Success** | N/A | N/A |

#### Accounting

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **AP Automation** | 8.3 (19 reviews) | Not enough data | 
| **AR Automation** | 8.2 (19 reviews) | Not enough data | 
| **Audit Trail** | 8.7 (19 reviews) | Not enough data | 
| **Budgeting / Forecasting** | 7.9 (20 reviews) | Not enough data | 
| **Collections Automation** | 8.8 (18 reviews) | Not enough data | 
| **Financial Statements** | 8.2 (21 reviews) | Not enough data | 
| **Invoice Customization** | 7.8 (21 reviews) | Not enough data | 
| **Journal Entries** | 8.0 (22 reviews) | Not enough data | 
| **Monitor Cash Positions** | 8.6 (17 reviews) | Not enough data | 
| **Multi-Entity / Consolidation** | 7.9 (16 reviews) | Not enough data | 
| **Payment Processing** | 8.3 (15 reviews) | Not enough data | 
| **Recognition Rules** | 8.2 (14 reviews) | Not enough data | 
| **Reconciliations** | 8.3 (17 reviews) | Not enough data | 
| **Tags / Dimensions** | 7.6 (18 reviews) | Not enough data | 
| **Payments Scheduling** | 8.4 (15 reviews) | Not enough data | 
| **Payment Batches** | 8.1 (15 reviews) | Not enough data | 
| **Payment Settlements ** | 8.3 (17 reviews) | Not enough data | 
| **Payment Methods** | 8.7 (15 reviews) | Not enough data | 

#### Back Office

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Allocation** | 8.3 (16 reviews) | Not enough data | 
| **Asset Register** | 8.3 (15 reviews) | Not enough data | 
| **Lean Management** | 8.2 (12 reviews) | Not enough data | 
| **Maintenance** | 8.6 (15 reviews) | Not enough data | 
| **Organization Management** | 8.5 (18 reviews) | Not enough data | 
| **Payroll** | 8.3 (13 reviews) | Not enough data | 
| **Portfolio Mix** | 8.4 (15 reviews) | Not enough data | 
| **Purchase Orders** | 8.5 (17 reviews) | Not enough data | 
| **Requisition** | 8.2 (15 reviews) | Not enough data | 
| **Shift Scheduling** | 8.5 (17 reviews) | Not enough data | 
| **Sourcing** | 8.2 (15 reviews) | Not enough data | 
| **Status** | 8.3 (14 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 8.8 (20 reviews) | Not enough data | 
| **Warranty Management** | 8.3 (11 reviews) | Not enough data | 

#### Front Office

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **ATP** | 8.5 (11 reviews) | Not enough data | 
| **Checkout Process** | 8.0 (11 reviews) | Not enough data | 
| **Configuration Rules** | 8.1 (15 reviews) | Not enough data | 
| **Contact & Account Management** | 8.7 (19 reviews) | Not enough data | 
| **Customer Portal** | 8.1 (14 reviews) | Not enough data | 
| **Field Service Booking** | 8.6 (12 reviews) | Not enough data | 
| **Field Service Dispatch** | 8.3 (12 reviews) | Not enough data | 
| **Product & Price List Management** | 8.6 (14 reviews) | Not enough data | 
| **Product Catalog** | 8.5 (12 reviews) | Not enough data | 
| **Promotions and Discounts** | 8.2 (10 reviews) | Not enough data | 
| **Quote & Order Management** | 8.8 (13 reviews) | Not enough data | 
| **Returns / Refunds** | 8.3 (9 reviews) | Not enough data | 
| **Storefront Design Tools** | 8.3 (9 reviews) | Not enough data | 
| **Territory & Quota Management** | 8.3 (9 reviews) | Not enough data | 
| **Tickets** | 8.5 (10 reviews) | Not enough data | 
| **Visual Configuration** | 8.2 (12 reviews) | Not enough data | 

#### Integration

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Breadth of Partner Applications** | 7.6 (12 reviews) | Not enough data | 
| **Data Import and Export Tools** | 8.3 (17 reviews) | Not enough data | 
| **Integration APIs** | 8.4 (15 reviews) | Not enough data | 

#### Logistics

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Centralized Inventory Database** | 8.9 (9 reviews) | Not enough data | 
| **In Transit** | 8.5 (9 reviews) | Not enough data | 
| **Inventory Forecasting** | 8.8 (10 reviews) | Not enough data | 
| **Inventory Pricing and Costing** | 8.7 (10 reviews) | Not enough data | 
| **Inventory Reporting** | 9.3 (10 reviews) | Not enough data | 
| **Inventory Tracking / Ordering** | 9.2 (10 reviews) | Not enough data | 
| **Picking Methods** | 8.1 (9 reviews) | Not enough data | 
| **Picking Planning** | 8.7 (9 reviews) | Not enough data | 
| **Receiving** | 9.0 (10 reviews) | Not enough data | 
| **Shipping Options** | 9.1 (9 reviews) | Not enough data | 

#### Platform

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Customization** | 8.3 (18 reviews) | Not enough data | 
| **Internationalization** | 8.3 (14 reviews) | Not enough data | 
| **Output Document Generation** | 7.9 (15 reviews) | Not enough data | 
| **Performance and Reliability** | 8.7 (17 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.6 (19 reviews) | Not enough data | 
| **Workflow Capability** | 8.4 (19 reviews) | Not enough data | 

#### Production

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **BOM** | 8.8 (8 reviews) | Not enough data | 
| **Defects** | 7.8 (9 reviews) | Not enough data | 
| **Identify Demand** | 8.5 (10 reviews) | Not enough data | 
| **Inspections** | 8.5 (8 reviews) | Not enough data | 
| **Manage Resources** | 9.3 (14 reviews) | Not enough data | 
| **MPS** | 8.5 (9 reviews) | Not enough data | 
| **MRP** | 8.5 (10 reviews) | Not enough data | 
| **Production Plans** | 8.5 (10 reviews) | Not enough data | 
| **Rework** | 8.7 (9 reviews) | Not enough data | 
| **Shop Floor** | 8.6 (7 reviews) | Not enough data | 
| **Waste** | 8.1 (7 reviews) | Not enough data | 
| **WIP** | 8.5 (8 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Custom Reporting** | 8.9 (22 reviews) | Not enough data | 
| **Dashboards** | 8.9 (22 reviews) | Not enough data | 
| **Integration** | 8.6 (21 reviews) | Not enough data | 

#### Generative AI

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | 7.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (5 reviews) | Not enough data | 

#### Agentic AI - ERP Systems

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Certinia PS Cloud** | 8.2/10 | 175 |
| **Gainsight Customer Success** | N/A | N/A |

#### Customer Management

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Customer Profiles** | 8.4 (95 reviews) ✓ Verified | Not enough data | 
| **Sales** | 8.2 (98 reviews) ✓ Verified | Not enough data | 
| **Marketing** | 7.4 (74 reviews) ✓ Verified | Not enough data | 
| **Client Portal** | 8.1 (76 reviews) ✓ Verified | Not enough data | 

#### Project Management

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Project Planning** | 8.6 (144 reviews) ✓ Verified | Not enough data | 
| **Project Tracking** | 8.8 (151 reviews) ✓ Verified | Not enough data | 
| **Resource Definition** | 8.7 (146 reviews) ✓ Verified | Not enough data | 
| **Resource Management** | 8.6 (155 reviews) ✓ Verified | Not enough data | 

#### Accounting

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Revenue Recognition** | 8.1 (108 reviews) ✓ Verified | Not enough data | 
| **Invoice Management** | 8.3 (85 reviews) ✓ Verified | Not enough data | 
| **Payments** | 8.3 (72 reviews) | Not enough data | 
| **Project Accounting** | 8.6 (105 reviews) ✓ Verified | Not enough data | 
| **Budget Tracking** | 8.5 (121 reviews) ✓ Verified | Not enough data | 

#### Portfolio Management

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Portfolio Definition** | 8.3 (75 reviews) | Not enough data | 
| **Portfolio Performance** | 8.2 (74 reviews) ✓ Verified | Not enough data | 
| **Risk** | 8.1 (91 reviews) | Not enough data | 
| **Portfolio Mix** | 8.2 (67 reviews) ✓ Verified | Not enough data | 

#### Analytics

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Forecasting** | 8.2 (119 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.5 (148 reviews) ✓ Verified | Not enough data | 
| **KPIs** | 8.3 (113 reviews) ✓ Verified | Not enough data | 

#### Administration

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Standard Integrations** | 8.1 (111 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.4 (132 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.1 (122 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **APIs** | 8.2 (107 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.2 (85 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.6 (136 reviews) ✓ Verified | Not enough data | 
| **Mobile** | 7.6 (85 reviews) ✓ Verified | Not enough data | 
| **Offline Access** | 7.2 (63 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | 7.7 (21 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (21 reviews) | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Certinia PS Cloud** | N/A | N/A |
| **Gainsight Customer Success** | 7.7/10 | 213 |

#### Analytics

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 8.8 (173 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.6 (150 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 7.9 (123 reviews) | 
| **Gamification** | Not enough data | 6.8 (111 reviews) | 

#### Customization

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.1 (144 reviews) | 
| **Multilanguage Support** | Not enough data | 7.7 (104 reviews) | 
| **Multiple Branding Support** | Not enough data | 7.6 (102 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 7.6 (97 reviews) | 

#### Generative AI

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (47 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (49 reviews) | 

#### Agentic AI - Experience Management

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Certinia PS Cloud** | N/A | N/A |
| **Gainsight Customer Success** | 8.8/10 | 21 |

#### Platform

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Health Score** | Not enough data | 9.2 (19 reviews) | 
| **Customer Profiles** | Not enough data | 10.0 (9 reviews) | 
| **Notifications** | Not enough data | 9.4 (18 reviews) | 

#### Predictions

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Service Quality Assurance** | Not enough data | 8.9 (16 reviews) | 
| **Analytics** | Not enough data | 8.8 (19 reviews) | 
| **Revenue Impact** | Not enough data | 8.6 (15 reviews) | 
| **Artificial Intelligence** | Not enough data | 9.3 (18 reviews) | 
| **Sentiment** | Not enough data | 8.9 (16 reviews) | 
| **Retention** | Not enough data | 9.3 (18 reviews) | 

#### Generative AI

| Feature | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (7 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (7 reviews) | 

---
## Categories
**Shared Categories (1):** [Customer Success Software](https://www.g2.com/categories/customer-success)

**Unique to Certinia PS Cloud (4):** [Resource Management Software](https://www.g2.com/categories/resource-management), [ERP Systems](https://www.g2.com/categories/erp-systems), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Project Management Software](https://www.g2.com/categories/project-management)

**Unique to Gainsight Customer Success (3):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Experience Management Software](https://www.g2.com/categories/experience-management), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)


---
## Reviewer Demographics

### By Company Size

| Segment | Certinia PS Cloud | Gainsight Customer Success | 
|---|---|---|
| **Small-Business** | 12.1% | 9.0% | 
| **Mid-Market** | 51.8% | 57.8% | 
| **Enterprise** | 36.0% | 33.2% | 

### By Industry

#### Certinia PS Cloud

- **Information Technology and Services:** 31.5%
- **Computer Software:** 27.4%
- **Management Consulting:** 6.3%
- **Financial Services:** 3.5%
- **Hospital & Health Care:** 3.2%
- **Marketing and Advertising:** 2.8%
- **Computer & Network Security:** 2.6%
- **Telecommunications:** 2.6%
- **Internet:** 1.8%
- **Information Services:** 1.5%
- **Other:** 16.7%

#### Gainsight Customer Success

- **Computer Software:** 38.8%
- **Information Technology and Services:** 19.9%
- **Marketing and Advertising:** 4.3%
- **Telecommunications:** 3.6%
- **Computer & Network Security:** 3.5%
- **Internet:** 3.3%
- **Financial Services:** 2.5%
- **Hospital & Health Care:** 2.4%
- **Education Management:** 1.8%
- **E-Learning:** 1.4%
- **Other:** 18.5%

---
## Alternatives

### Alternatives to Certinia PS Cloud

- [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1686 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (850 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [Planview AdaptiveWork](https://www.g2.com/products/planview-adaptivework/reviews) — 4.1/5 stars (537 reviews)
- [Ruddr Professional Services Automation](https://www.g2.com/products/ruddr-professional-services-automation/reviews) — 4.6/5 stars (336 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (586 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 3.9/5 stars (525 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)
- [Klient PSA](https://www.g2.com/products/klient-psa/reviews) — 4.5/5 stars (83 reviews)

### Alternatives to Gainsight Customer Success

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1149 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (498 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)

---
## Top Discussions

### Certinia PS Cloud

- Title: [What is FinancialForce PSA?](https://www.g2.com/discussions/what-is-financialforce-psa) — 3 comments
  > **Top comment:** "Professional Services Automation.  It enables your team to manage projects and the resources and tasks on those projects."
- Title: [How does FinancialForce Compare to OpenAir?](https://www.g2.com/discussions/how-does-financialforce-compare-to-openair) — 3 comments, 2 upvotes
  > **Top comment:** "Can't say I used OpenAir specifically, as we migrated from QuickArrow (which was replaced by OpenAir) to FinancialForce.  But if you are already on the..."
- Title: [What is FinancialForce PSA used for?](https://www.g2.com/discussions/what-is-financialforce-psa-used-for) — 1 comment
  > **Top comment:** "Resource Management, Customer success etc"
- Title: [What is PSA in software engineering?](https://www.g2.com/discussions/what-is-psa-in-software-engineering) — 1 comment
  > **Top comment:** "If you are asking for a similar product/solution for engineering activities, then I would recommend Atlassian's Jira product.  It does a lot of the same..."
- Title: [What is a PSA platform?](https://www.g2.com/discussions/financialforce-psa-what-is-a-psa-platform) — 1 comment
  > **Top comment:** "Professional Services Automation (PSA) Platform is a software system, designed to manage PS resources, PS engagements, schedules and billing."

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/certinia-ps-cloud-vs-gainsight-customer-success)