Compare Certinia PS Cloud and ConnectWise PSA 
Featured Products
At a Glance
Market Segments
Mid-Market (51.8% of reviews)
Small-Business (67.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Certinia PS Cloud
Star Rating
(711)4.3 out of 5
Market Segments
Mid-Market (51.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Certinia PS CloudConnectWise PSA
Star Rating
(525)3.9 out of 5
Market Segments
Small-Business (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Certinia PS Cloud excels in user satisfaction, boasting a significantly higher overall score compared to ConnectWise PSA. Users appreciate its deep integration with Salesforce, which provides a unified platform for project and financial data, enhancing visibility and reducing data silos.
- Users say that Certinia PS Cloud offers a more intuitive experience, particularly in terms of ease of use and setup. Reviewers highlight its ability to manage employee and project information seamlessly, making resource allocation clear and transparent, which is a notable advantage over ConnectWise PSA.
- According to verified reviews, Certinia PS Cloud's quality of support is rated higher than that of ConnectWise PSA. Users commend Certinia for its responsive support team, which contributes to a smoother implementation process and ongoing assistance, while ConnectWise users have expressed some challenges in this area.
- Reviewers mention that while ConnectWise PSA is effective for managing various aspects of a Managed Service Provider (MSP) business, it falls short in certain usability metrics. Users appreciate its time tracking and billing features, but some find the overall user experience less streamlined compared to Certinia's offerings.
- G2 reviewers highlight that Certinia PS Cloud provides robust project accounting and budget tracking capabilities, scoring notably higher in these areas. Users find these features essential for maintaining financial oversight and project profitability, which are critical for mid-market companies.
- Users report that ConnectWise PSA, while beneficial for small businesses, may not scale as effectively for larger organizations. Its focus on small-business needs can limit its appeal for mid-market users who require more comprehensive project management and reporting tools, areas where Certinia PS Cloud shines.
Pricing
Entry-Level Pricing
Certinia PS Cloud
No pricing availableConnectWise PSA
No pricing availableFree Trial
Certinia PS Cloud
No trial information availableConnectWise PSA
No trial information availableRatings
Meets Requirements
8.3
573
8.3
442
Ease of Use
7.9
576
7.2
449
Ease of Setup
6.9
367
6.2
232
Ease of Admin
7.3
377
7.1
214
Quality of Support
8.1
530
7.3
414
Has the product been a good partner in doing business?
8.4
374
7.4
212
Product Direction (% positive)
8.7
558
6.9
433
Features by Category
Sales Force Automation
Not enough data
8.5
137
|
Verified
Not enough data
7.9
95
|
Verified
Not enough data
7.8
125
|
Verified
Not enough data
8.3
139
|
Verified
Not enough data
7.6
101
|
Verified
Not enough data
8.3
128
Not enough data
8.0
114
|
Verified
Not enough data
8.1
114
|
Verified
Not enough data
8.4
124
|
Verified
Marketing Automation
Not enough data
7.3
85
|
Verified
Not enough data
7.2
88
|
Verified
Not enough data
7.4
94
|
Verified
Not enough data
7.4
76
|
Verified
Customer Support
Not enough data
8.4
127
Not enough data
7.6
125
|
Verified
Not enough data
7.7
119
Not enough data
7.5
82
Not enough data
7.9
108
Reporting & Analytics
Not enough data
7.5
139
|
Verified
Not enough data
7.3
137
|
Verified
Not enough data
7.5
112
Mobile & Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
95
|
Verified
Platform
Not enough data
7.4
81
Not enough data
7.9
86
Not enough data
8.2
86
Not enough data
7.6
53
Not enough data
7.3
57
Not enough data
7.0
74
Not enough data
8.0
83
Not enough data
7.3
77
Integration
Not enough data
7.7
79
Not enough data
8.0
78
Not enough data
8.5
75
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.4
6
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
8.6
235
Not enough data
8.3
231
Not enough data
8.3
227
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.7
217
Not enough data
8.3
225
Not enough data
8.4
167
Generative AI
Not enough data
6.3
9
Not enough data
6.1
9
Agentic AI - Help Desk
Not enough data
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Communication Channels
Not enough data
7.6
178
Not enough data
8.5
212
Not enough data
7.7
137
Not enough data
7.1
109
Not enough data
7.5
77
Platform
Not enough data
6.5
85
Not enough data
7.7
96
Not enough data
8.4
105
Not enough data
7.8
93
Not enough data
7.5
195
Not enough data
7.5
203
Tasks
8.5
8
Not enough data
8.5
8
Not enough data
9.7
6
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
8.9
6
Not enough data
Projects
9.5
7
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Resource Management
9.4
6
Not enough data
8.8
7
Not enough data
9.2
6
Not enough data
Project Monitoring
8.3
6
Not enough data
8.8
7
Not enough data
8.6
6
Not enough data
Generative AI
8.6
6
Not enough data
8.3
6
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Information
9.1
11
Not enough data
9.0
12
Not enough data
9.4
13
Not enough data
8.9
11
Not enough data
9.0
10
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
Predictions
8.2
11
Not enough data
8.8
12
Not enough data
9.0
12
Not enough data
8.0
11
Not enough data
Platform
8.8
17
Not enough data
8.1
15
Not enough data
9.1
15
Not enough data
9.3
14
Not enough data
9.0
16
Not enough data
8.9
17
Not enough data
8.7
15
Not enough data
9.3
15
Not enough data
8.4
15
Not enough data
8.6
17
Not enough data
Generative AI
9.0
8
Not enough data
9.3
7
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
8.4
44
Not enough data
7.9
47
Not enough data
8.2
49
Not enough data
Optimization
8.1
39
Not enough data
7.9
44
Not enough data
7.8
26
Not enough data
Accounting
8.3
19
Not enough data
8.2
19
Not enough data
8.7
19
Not enough data
7.9
20
Not enough data
8.8
18
Not enough data
8.2
21
Not enough data
7.8
21
Not enough data
8.0
22
Not enough data
8.6
17
Not enough data
7.9
16
Not enough data
8.3
15
Not enough data
8.2
14
Not enough data
8.3
17
Not enough data
7.6
18
Not enough data
8.4
15
Not enough data
8.1
15
Not enough data
8.3
17
Not enough data
8.7
15
Not enough data
Back Office
8.3
16
Not enough data
8.3
15
Not enough data
8.2
12
Not enough data
8.6
15
Not enough data
8.5
18
Not enough data
8.3
13
Not enough data
8.4
15
Not enough data
8.5
17
Not enough data
8.2
15
Not enough data
8.5
17
Not enough data
8.2
15
Not enough data
8.3
14
Not enough data
8.8
20
Not enough data
8.3
11
Not enough data
Front Office
8.5
11
Not enough data
8.0
11
Not enough data
8.1
15
Not enough data
8.7
19
Not enough data
8.1
14
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
14
Not enough data
8.5
12
Not enough data
8.2
10
Not enough data
8.8
13
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.5
10
Not enough data
8.2
12
Not enough data
Integration
7.6
12
Not enough data
8.3
17
Not enough data
8.4
15
Not enough data
Logistics
8.9
9
Not enough data
8.5
9
Not enough data
8.8
10
Not enough data
8.7
10
Not enough data
9.3
10
Not enough data
9.2
10
Not enough data
8.1
9
Not enough data
8.7
9
Not enough data
9.0
10
Not enough data
9.1
9
Not enough data
Platform
8.3
18
Not enough data
8.3
14
Not enough data
7.9
15
Not enough data
8.7
17
Not enough data
8.6
19
Not enough data
8.4
19
Not enough data
Production
8.8
8
Not enough data
7.8
9
Not enough data
8.5
10
Not enough data
8.5
8
Not enough data
9.3
14
Not enough data
8.5
9
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.7
9
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
8.5
8
Not enough data
Reporting & Analytics
8.9
22
Not enough data
8.9
22
Not enough data
8.6
21
Not enough data
Generative AI
7.7
5
Not enough data
8.0
5
Not enough data
Agentic AI - ERP Systems
Not enough data
Not enough data
Customer Management
8.4
95
|
Verified
7.3
48
8.2
98
|
Verified
6.9
49
7.4
74
|
Verified
5.7
44
8.1
76
|
Verified
6.7
51
Project Management
8.6
144
|
Verified
6.6
49
8.8
151
|
Verified
6.6
49
8.7
146
|
Verified
6.6
48
8.6
155
|
Verified
7.2
50
Accounting
8.1
108
|
Verified
6.7
48
8.3
85
|
Verified
7.3
49
8.3
72
6.8
47
8.6
105
|
Verified
6.6
44
8.5
121
|
Verified
6.5
44
Portfolio Management
8.3
75
6.1
44
8.2
74
|
Verified
6.0
43
8.1
91
6.1
43
8.2
67
|
Verified
6.2
42
Analytics
8.2
119
|
Verified
6.0
44
8.5
148
|
Verified
6.6
49
8.3
113
|
Verified
6.1
47
Administration
8.1
111
|
Verified
7.2
49
8.4
132
|
Verified
7.5
50
8.1
122
|
Verified
7.4
47
Platform
8.2
107
|
Verified
7.0
45
8.2
85
|
Verified
6.2
42
8.6
136
|
Verified
6.9
48
7.6
85
|
Verified
5.6
46
7.2
63
|
Verified
4.8
43
Generative AI
7.7
21
4.2
28
7.6
21
4.3
28
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.4
12
Reporting
Not enough data
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Access & Usability
Not enough data
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Agentic AI - Service Desk
Not enough data
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Categories
Categories
Shared Categories
Certinia PS Cloud and ConnectWise PSA are categorized as Professional Services Automation
Unique Categories
Certinia PS Cloud is categorized as Resource Management, ERP Systems, Customer Success, and Project Management
Reviews
Reviewers' Company Size
Certinia PS Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.5%
Computer Software
27.4%
Management Consulting
6.3%
Financial Services
3.5%
Hospital & Health Care
3.2%
Other
28.0%
Information Technology and Services
59.0%
Computer & Network Security
9.0%
Computer Networking
5.4%
Computer Software
4.2%
Telecommunications
3.2%
Other
19.2%
Alternatives
Discussions
What is FinancialForce PSA?
3 Comments
BC
Professional Services Automation. It enables your team to manage projects and the resources and tasks on those projects.Read more
How does FinancialForce Compare to OpenAir?
3 Comments
MC
Can't say I used OpenAir specifically, as we migrated from QuickArrow (which was replaced by OpenAir) to FinancialForce. But if you are already on the...Read more
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
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