# Certainly vs Forethought Comparison

| | Certainly | Forethought | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 11 | 166 | 
| **Largest Market Segment** | Mid-Market (60.0% of reviews) | Mid-Market (65.1% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Certainly

Pros:
- AI Technology (3 reviews)
- Automation (3 reviews)

Cons:
- AI Limitations (2 reviews)
- Chatbot Limitations (1 reviews)

### Forethought

Pros:
- Helpful (23 reviews)
- Customer Support (19 reviews)

Cons:
- Delays (5 reviews)
- Long Delays (5 reviews)

---
## Ratings Comparison
| Rating | Certainly | Forethought | 
|---|---|---|
  | **Meets Requirements** | 9.0 (8 reviews) | 8.2 (116 reviews) | 
  | **Ease of Use** | 7.9 (8 reviews) | 8.3 (120 reviews) | 
  | **Ease of Setup** | 8.7 (5 reviews) | 7.7 (72 reviews) | 
  | **Ease of Admin** | 8.0 (5 reviews) | 7.9 (70 reviews) | 
  | **Quality of Support** | 9.6 (8 reviews) | 8.9 (109 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (5 reviews) | 9.1 (70 reviews) | 
  | **Product Direction (% positive)** | 10.0 (8 reviews) | 9.3 (106 reviews) | 

---
## Pricing

### Certainly

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Forethought

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Certainly** | N/A | N/A |
| **Forethought** | N/A | N/A |

#### Ticket and Case Management

| Feature | Certainly | Forethought | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Certainly | Forethought | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Certainly | Forethought | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Certainly | Forethought | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Certainly | Forethought | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### E-Commerce Personalization

| Product | Score | Reviews |
|---|---|---|
| **Certainly** | N/A | N/A |
| **Forethought** | N/A | N/A |

#### Visitor Behavior

| Feature | Certainly | Forethought | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Targeting** | Not enough data | Not enough data | 
| **Guided Selling** | Not enough data | Not enough data | 

#### Templates

| Feature | Certainly | Forethought | 
|---|---|---|
| **Library** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Optimization** | Not enough data | Not enough data | 

#### Personalization

| Feature | Certainly | Forethought | 
|---|---|---|
| **Recommendation** | Not enough data | Not enough data | 
| **Content** | Not enough data | Not enough data | 
| **Cart Abandonment** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Personalization Engine** | Not enough data | Not enough data | 
| **Product Recommendations** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Personalized Messaging** | Not enough data | Not enough data | 

#### Multichannel

| Feature | Certainly | Forethought | 
|---|---|---|
| **Web** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 

#### Administration 

| Feature | Certainly | Forethought | 
|---|---|---|
| **Marketing Campaigns** | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | 
| **User Data** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - E-Commerce Personalization

| Feature | Certainly | Forethought | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Certainly** | N/A | N/A |
| **Forethought** | 7.6/10 | 7 |

#### Administration

| Feature | Certainly | Forethought | 
|---|---|---|
| **Database Management ** | Not enough data | 7.6 (7 reviews) | 
| **Data Workflows** | Not enough data | 6.7 (7 reviews) | 
| **Issue Management** | Not enough data | 6.1 (6 reviews) | 

#### Knowledge Management

| Feature | Certainly | Forethought | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | Certainly | Forethought | 
|---|---|---|
| **Policies and Controls** | Not enough data | 6.1 (6 reviews) | 
| **Data Governance** | Not enough data | 8.3 (6 reviews) | 
| **Compliance** | Not enough data | 7.2 (6 reviews) | 
| **Auditing** | Not enough data | 7.3 (5 reviews) | 

#### Customer Support

| Feature | Certainly | Forethought | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | Certainly | Forethought | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | Certainly | Forethought | 
|---|---|---|
| **Integrations** | Not enough data | 9.0 (5 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | 10.0 (5 reviews) | 

#### Generative AI

| Feature | Certainly | Forethought | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Certainly** | N/A | N/A |
| **Forethought** | N/A | N/A |

#### Responses

| Feature | Certainly | Forethought | 
|---|---|---|
| **Personalization** | Not enough data | 8.0 (33 reviews) | 
| **Route To Human** | Not enough data | 9.1 (27 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.6 (30 reviews) | 

#### Automation - AI Agents

| Feature | Certainly | Forethought | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.7 (5 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.3 (6 reviews) | 
| **Lead Generation** | Not enough data | 7.3 (5 reviews) | 
| **Document Processing** | Not enough data | 8.0 (5 reviews) | 
| **Feedback Collection** | Not enough data | 8.3 (5 reviews) | 

#### Platform

| Feature | Certainly | Forethought | 
|---|---|---|
| **Conversation Editor** | Not enough data | 9.0 (27 reviews) | 
| **Integration** | Not enough data | 8.9 (32 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.0 (20 reviews) | 

#### Autonomy -  AI Agents

| Feature | Certainly | Forethought | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.3 (5 reviews) | 
| **Adaptive Responses** | Not enough data | 8.7 (5 reviews) | 
| **Task Execution** | Not enough data | 8.3 (5 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (5 reviews) | 

#### Generative AI

| Feature | Certainly | Forethought | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 9.8 (8 reviews) | 
| **AI Text Summarization** | Feature Not Available | 9.4 (8 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Certainly** | N/A | N/A |
| **Forethought** | 8.0/10 | 53 |

#### Responses

| Feature | Certainly | Forethought | 
|---|---|---|
| **Customization** | Not enough data | 8.5 (51 reviews) | 
| **Control** | Not enough data | 8.2 (49 reviews) | 
| **Route To Human** | Not enough data | 8.8 (47 reviews) | 
| **Menu bars** | Not enough data | 8.1 (39 reviews) | 
| **Drip sequences** | Not enough data | 7.4 (33 reviews) | 

#### Platform

| Feature | Certainly | Forethought | 
|---|---|---|
| **Live chat** | Not enough data | 8.2 (38 reviews) | 
| **Integrations** | Not enough data | 7.8 (46 reviews) | 
| **Branding** | Not enough data | 8.6 (44 reviews) | 
| **Analytics** | Not enough data | 7.6 (45 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | 7.7 (37 reviews) | 
| **Collection of information** | Not enough data | 7.5 (42 reviews) | 

#### Generative AI

| Feature | Certainly | Forethought | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (19 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (20 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Certainly** | N/A | N/A |
| **Forethought** | 8.5/10 | 20 |

#### Customer Support

| Feature | Certainly | Forethought | 
|---|---|---|
| **Text** | Not enough data | 8.2 (17 reviews) | 
| **Speech** | Not enough data | 6.6 (16 reviews) | 
| **Knowledge Base** | Not enough data | 8.9 (17 reviews) | 

#### Automation

| Feature | Certainly | Forethought | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.9 (18 reviews) | 
| **Customization** | Not enough data | 8.8 (18 reviews) | 
| **Intelligent Routing** | Not enough data | 8.5 (18 reviews) | 

#### Artificial Intelligence

| Feature | Certainly | Forethought | 
|---|---|---|
| **Learning** | Not enough data | 9.0 (17 reviews) | 
| **Language** | Not enough data | 8.9 (17 reviews) | 
| **Conversational AI** | Not enough data | 8.7 (18 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Certainly** | N/A | N/A |
| **Forethought** | N/A | N/A |

#### Generative AI

| Feature | Certainly | Forethought | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Certainly | Forethought | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Certainly** | N/A | N/A |
| **Forethought** | N/A | N/A |

#### Generative AI

| Feature | Certainly | Forethought | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Certainly | Forethought | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Certainly | Forethought | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Certainly** | N/A | N/A |
| **Forethought** | 7.8/10 | 67 |

#### Generative AI

| Feature | Certainly | Forethought | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (16 reviews) | 

#### Self-Service Experience

| Feature | Certainly | Forethought | 
|---|---|---|
| **Knowledge Base** | Not enough data | 7.5 (31 reviews) | 
| **Searchable Articles** | Not enough data | 8.2 (61 reviews) | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | 7.8 (42 reviews) | 
| **Personalization** | Not enough data | 7.9 (54 reviews) | 

#### Self-Service Platform

| Feature | Certainly | Forethought | 
|---|---|---|
| **Branding** | Not enough data | 8.4 (53 reviews) | 
| **Automation** | Not enough data | 8.4 (58 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.6 (60 reviews) | 
| **Integrations** | Not enough data | 8.1 (57 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Certainly | Forethought | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 6.9 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 6.0 (8 reviews) | 
| **Decision Making** | Not enough data | 7.8 (9 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Certainly** | N/A | N/A |
| **Forethought** | N/A | N/A |

#### Generative AI

| Feature | Certainly | Forethought | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Certainly** | N/A | N/A |
| **Forethought** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Certainly | Forethought | 
|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Certainly | Forethought | 
|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Certainly | Forethought | 
|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Certainly | Forethought | 
|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Certainly** | N/A | N/A |
| **Forethought** | 8.1/10 | 15 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Certainly | Forethought | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.5 (12 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.3 (12 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (12 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 9.3 (12 reviews) | 
| **Multilingual Support** | Not enough data | 7.8 (10 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Certainly | Forethought | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 6.9 (9 reviews) | 
| **Feedback Collection** | Not enough data | 8.3 (9 reviews) | 
| **Escalation Handling** | Not enough data | 7.8 (9 reviews) | 
| **Workflow Optimization** | Not enough data | 8.7 (10 reviews) | 

#### Automation

| Feature | Certainly | Forethought | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.8 (14 reviews) | 
| **Feedback Collection** | Not enough data | 8.2 (14 reviews) | 
| **Document Processing** | Not enough data | 6.8 (12 reviews) | 

#### Autonomy

| Feature | Certainly | Forethought | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.0 (11 reviews) | 
| **Adaptive Responses** | Not enough data | 7.8 (12 reviews) | 
| **Task Execution** | Not enough data | 8.5 (11 reviews) | 
| **Problem Solving** | Not enough data | 8.5 (11 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Certainly** | N/A | N/A |
| **Forethought** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Certainly | Forethought | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Certainly (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [E-Commerce Personalization Software](https://www.g2.com/categories/e-commerce-personalization), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Forethought (3):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Chatbots Software](https://www.g2.com/categories/chatbots), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Certainly | Forethought | 
|---|---|---|
| **Small-Business** | 40.0% | 20.5% | 
| **Mid-Market** | 60.0% | 65.1% | 
| **Enterprise** | 0% | 14.5% | 

### By Industry

#### Certainly

- **Financial Services:** 20.0%
- **Transportation/Trucking/Railroad:** 10.0%
- **Semiconductors:** 10.0%
- **Information Technology and Services:** 10.0%
- **Gambling & Casinos:** 10.0%
- **Education Management:** 10.0%
- **Computer Software:** 10.0%
- **Banking:** 10.0%
- **Automotive:** 10.0%

#### Forethought

- **Computer Software:** 26.1%
- **Financial Services:** 20.6%
- **Information Technology and Services:** 15.2%
- **Consumer Goods:** 3.0%
- **Consumer Services:** 3.0%
- **Events Services:** 2.4%
- **Health, Wellness and Fitness:** 2.4%
- **Banking:** 1.8%
- **Education Management:** 1.8%
- **Outsourcing/Offshoring:** 1.8%
- **Other:** 21.8%

---
## Alternatives

### Alternatives to Certainly

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) — 4.5/5 stars (698 reviews)

### Alternatives to Forethought

- [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) — 4.6/5 stars (173 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7341 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)

---
## Top Discussions

### Certainly

No discussions available for this product.

### Forethought

- Title: [What is Forethought AI used for?](https://www.g2.com/discussions/what-is-forethought-ai-used-for) — 1 comment
  > **Top comment:** "Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/certainly-vs-zendesk-forethought)