# Centrical vs Zoho CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho CRM excels in user experience, with many praising its **intuitive interface** and seamless integration with various outreach apps. Users appreciate how it keeps all sales processes organized, which significantly enhances productivity.
- **Users say** that Centrical stands out for its **gamification features** , which effectively boost employee engagement. Reviewers highlight the ability to set individual goals and track progress in a fun and motivating way, making it a great tool for team collaboration.
- **According to verified reviews** , Zoho CRM has a more transparent pricing structure, which users find refreshing. Many appreciate that the charges are clearly listed on the website, making budgeting easier compared to Centrical, which does not provide a free tier.
- **Reviewers mention** that while Centrical offers a strong gamification strategy, it lacks the same level of **customer support** that Zoho CRM provides. Users of Zoho CRM frequently commend the responsive support team, which is crucial for resolving issues quickly.
- **G2 reviewers highlight** that Zoho CRM's implementation process is generally quick and straightforward, with users noting the **intuitive onboarding wizard** that helps new users get started efficiently. In contrast, Centrical's setup process may not be as seamless for all users.
- **Users report** that while both platforms have strong features, Centrical's focus on gamification may not suit every business model, especially for those looking for comprehensive CRM functionalities. Zoho CRM, on the other hand, is praised for its all-in-one sales management capabilities, making it a better fit for small businesses.



| | Centrical | Zoho CRM | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 128 | 2,932 | 
| **Largest Market Segment** | Enterprise (48.0% of reviews) | Small-Business (61.6% of reviews) | 
| **Entry Level Price** | No pricing available | Free | 

---
## Top Pros & Cons

### Centrical

Pros:
- Helpful (22 reviews)
- Gamification (19 reviews)

Cons:
- Limited Customization (5 reviews)
- Learning Curve (4 reviews)

### Zoho CRM

Pros:
- Ease of Use (261 reviews)
- Features (169 reviews)

Cons:
- Learning Curve (112 reviews)
- Integration Issues (71 reviews)

---
## Ratings Comparison
| Rating | Centrical | Zoho CRM | 
|---|---|---|
  | **Meets Requirements** | 9.0 (109 reviews) | 8.4 (2486 reviews) | 
  | **Ease of Use** | 9.1 (110 reviews) | 8.3 (2506 reviews) | 
  | **Ease of Setup** | 8.7 (91 reviews) | 8.0 (1276 reviews) | 
  | **Ease of Admin** | 8.5 (81 reviews) | 8.0 (1022 reviews) | 
  | **Quality of Support** | 9.5 (109 reviews) | 7.6 (2278 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (79 reviews) | 8.0 (997 reviews) | 
  | **Product Direction (% positive)** | 9.7 (106 reviews) | 8.0 (2413 reviews) | 

---
## Pricing

### Centrical

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: Free

Description: With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.

Key Features:
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities

[Browse all 5 editions](https://www.g2.com/products/zoho-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | N/A | N/A |
| **Zoho CRM** | 8.1/10 | 1972 |

#### Sales Force Automation

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Contact & Account Management** | Not enough data | 8.5 (1662 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | 8.3 (876 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 8.2 (1575 reviews) ✓ Verified | 
| **Task / Activity Management** | Not enough data | 8.2 (1637 reviews) ✓ Verified | 
| **Territory & Quota Management** | Not enough data | 7.8 (1185 reviews) ✓ Verified | 
| **Desktop Integration** | Not enough data | 8.4 (671 reviews) ✓ Verified | 
| **Product & Price List Management** | Not enough data | 7.9 (1216 reviews) ✓ Verified | 
| **Quote & Order Management** | Not enough data | 8.0 (1208 reviews) ✓ Verified | 
| **Customer Contract Management** | Not enough data | 8.2 (1322 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Email Marketing** | Not enough data | 8.1 (1348 reviews) ✓ Verified | 
| **Campaign Management** | Not enough data | 7.9 (1304 reviews) ✓ Verified | 
| **Lead Management** | Not enough data | 8.4 (1546 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Not enough data | 7.9 (1128 reviews) ✓ Verified | 

#### Customer Support

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Case Management** | Not enough data | 8.0 (1202 reviews) ✓ Verified | 
| **Customer Support Portal** | Not enough data | 7.9 (1204 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 7.9 (1236 reviews) ✓ Verified | 
| **Call Center Features** | Not enough data | 7.8 (1068 reviews) ✓ Verified | 
| **Support Analytics** | Not enough data | 8.0 (1112 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Reporting** | Not enough data | 8.2 (1514 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.2 (1565 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.1 (1054 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Social Collaboration Features** | Not enough data | 8.1 (1082 reviews) ✓ Verified | 
| **Social Network Integration** | Not enough data | 8.0 (1091 reviews) ✓ Verified | 
| **Mobile User Support** | Not enough data | 8.0 (1201 reviews) ✓ Verified | 

#### Platform

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Customization** | Not enough data | 8.1 (872 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.2 (842 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.4 (859 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | 8.1 (649 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Not enough data | 7.8 (548 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | Not enough data | 8.1 (719 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 8.4 (854 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | 8.1 (662 reviews) ✓ Verified | 

#### Integration

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.3 (651 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 8.1 (645 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | 8.0 (605 reviews) ✓ Verified | 

#### Generative AI

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (180 reviews) | 

#### Agentic AI - CRM

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (67 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (65 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (69 reviews) | 
| **Adaptive Learning** | Not enough data | 8.1 (67 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (66 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (66 reviews) | 
| **Decision Making** | Not enough data | 8.3 (66 reviews) | 

### CPQ

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | N/A | N/A |
| **Zoho CRM** | 7.7/10 | 121 |

#### Configuration - cpq

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Product Catalog** | Not enough data | Feature Not Available | 
| **Guided Selling** | Not enough data | Feature Not Available | 
| **Configuration Rules** | Not enough data | 8.3 (59 reviews) | 
| **Price Configuration** | Not enough data | 8.3 (55 reviews) | 
| **Visual Configuration** | Not enough data | 8.4 (60 reviews) | 

#### Pricing

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Pricing Flexibility** | Not enough data | 8.1 (62 reviews) | 
| **Discounting** | Not enough data | 7.5 (57 reviews) | 
| **Commerical Rules** | Not enough data | 8.1 (56 reviews) | 
| **Terms and Conditions** | Not enough data | 8.4 (58 reviews) | 
| **Approval Workflow** | Not enough data | 8.6 (58 reviews) | 
| **Renewals** | Not enough data | 8.5 (56 reviews) | 

#### Quoting

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Grouping** | Not enough data | 8.4 (58 reviews) | 
| **Version Control** | Not enough data | 8.4 (52 reviews) | 
| **Quote Document Generation** | Not enough data | 8.4 (53 reviews) | 
| **Ordering** | Not enough data | 8.4 (55 reviews) | 
| **Contracts** | Not enough data | 8.6 (52 reviews) | 

#### Admin

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Configuration Ease of Admin** | Not enough data | 8.2 (89 reviews) | 
| **Pricing Administration** | Not enough data | 7.7 (83 reviews) | 
| **Workflow Management** | Not enough data | 8.3 (86 reviews) | 
| **Document Management** | Not enough data | 8.3 (83 reviews) | 

#### Channels

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (57 reviews) | 
| **Channel Partner Support** | Not enough data | 7.7 (52 reviews) | 
| **eCommerce** | Not enough data | 8.0 (49 reviews) | 

#### Platform

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **CRM Integration** | Not enough data | 8.4 (89 reviews) | 
| **Integration API** | Not enough data | 8.2 (85 reviews) | 
| **Internationalization** | Not enough data | 8.0 (77 reviews) | 
| **Scalability** | Not enough data | 8.5 (88 reviews) | 
| **Reporting and Dashboards** | Not enough data | 8.4 (90 reviews) | 
| **ERP Integration** | Not enough data | 8.6 (20 reviews) | 

#### Generative AI - cpq

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Dynamic Quoting** | Not enough data | 7.4 (15 reviews) | 
| **Dynamic Pricing** | Not enough data | 7.5 (16 reviews) | 
| **Personalized Sale Recommendations** | Not enough data | 7.7 (16 reviews) | 

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | 9.1/10 | 55 |
| **Zoho CRM** | 8.7/10 | 75 |

#### Competition

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Competition Templates** | 9.0 (48 reviews) ✓ Verified | 8.7 (58 reviews) ✓ Verified | 
| **Custom Competitions** | 8.9 (48 reviews) ✓ Verified | 8.7 (57 reviews) ✓ Verified | 
| **Team Competitions** | 9.0 (49 reviews) ✓ Verified | 8.7 (57 reviews) ✓ Verified | 
| **Simultaneous Competitions** | 9.0 (47 reviews) ✓ Verified | 8.5 (53 reviews) ✓ Verified | 
| **Competition Adjustments** | 8.9 (46 reviews) ✓ Verified | 8.5 (55 reviews) ✓ Verified | 
| **Awards and Incentives** | 9.6 (32 reviews) | 7.9 (18 reviews) | 

#### Agentic AI - Sales Gamification

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **CRM Integration** | 9.2 (34 reviews) ✓ Verified | 8.9 (61 reviews) ✓ Verified | 
| **Social Collaboration Integration** | 9.2 (36 reviews) ✓ Verified | 8.8 (59 reviews) | 
| **TV Streaming** | 9.1 (30 reviews) ✓ Verified | 8.7 (45 reviews) | 

#### Platform

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Reporting** | 8.8 (48 reviews) ✓ Verified | 8.8 (65 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.2 (48 reviews) ✓ Verified | 8.9 (64 reviews) ✓ Verified | 
| **Enterprise Scalability** | 8.9 (41 reviews) ✓ Verified | 8.8 (58 reviews) ✓ Verified | 
| **Data Import & Export Tools** | 8.8 (46 reviews) ✓ Verified | 8.8 (63 reviews) ✓ Verified | 
| **Performance and Reliability** | 9.1 (49 reviews) ✓ Verified | 8.8 (63 reviews) ✓ Verified | 

#### Employee Features

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **User Profiles** | 9.2 (49 reviews) ✓ Verified | 8.9 (66 reviews) ✓ Verified | 
| **Notifications** | 8.8 (49 reviews) ✓ Verified | 8.8 (68 reviews) ✓ Verified | 
| **Mobile** | 9.5 (31 reviews) ✓ Verified | 8.8 (68 reviews) ✓ Verified | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Lead Generation

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | N/A | N/A |
| **Zoho CRM** | 8.5/10 | 80 |

#### Lead Facilitation

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.4 (72 reviews) | 
| **Lead Qualification** | Not enough data | 8.8 (73 reviews) | 
| **Lead Follow-up** | Not enough data | 8.8 (73 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.8 (73 reviews) | 

#### Organization

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 8.6 (74 reviews) | 
| **Data Entry** | Not enough data | 8.4 (73 reviews) | 
| **Integrations / APIs** | Not enough data | 8.6 (73 reviews) | 

#### Performance Analysis

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Coaching ** | Not enough data | Feature Not Available | 
| **Peformance Tracking** | Not enough data | 8.6 (75 reviews) | 

#### Sales Analysis

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.4 (69 reviews) | 
| **Sales Forecasting ** | Not enough data | 8.4 (73 reviews) | 

#### Generative AI

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (27 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (27 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | N/A | N/A |
| **Zoho CRM** | 8.2/10 | 170 |

#### Integrated Workflows

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Task Management** | Not enough data | 8.7 (160 reviews) | 
| **Email Tracking/Automation** | Not enough data | 8.8 (156 reviews) | 
| **Calls and Voice** | Not enough data | 8.3 (145 reviews) | 
| **Other Outreach Options ** | Not enough data | 8.2 (141 reviews) | 
| **CRM Integration** | Not enough data | 8.9 (154 reviews) | 
| **Calendar** | Not enough data | 8.8 (152 reviews) | 
| **Shared Records** | Not enough data | 8.5 (147 reviews) | 

#### Repeatability and Reportability

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Content Management** | Not enough data | 8.4 (144 reviews) | 
| **Workflow Management** | Not enough data | 8.6 (149 reviews) | 
| **Workflow Performance** | Not enough data | 8.6 (142 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 8.2 (138 reviews) | 
| **Gamification** | Not enough data | 7.9 (120 reviews) | 

#### AI and Automation

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 8.3 (146 reviews) | 
| **Lead Scoring** | Not enough data | 8.5 (145 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 8.3 (139 reviews) | 
| **Buyer Intelligence** | Not enough data | 8.1 (133 reviews) | 
| **Machine Learning** | Not enough data | 7.8 (125 reviews) | 

#### Generative AI

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (69 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (28 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (26 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (27 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (26 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (27 reviews) | 
| **Decision Making** | Not enough data | 8.1 (26 reviews) | 

### Quote-to-Cash

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | N/A | N/A |
| **Zoho CRM** | 8.4/10 | 56 |

#### Customer Requirements

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Quoting** | Not enough data | 8.5 (51 reviews) | 
| **Configuration** | Not enough data | 8.5 (50 reviews) | 
| **Pricing** | Not enough data | 8.5 (52 reviews) | 

#### Contracts

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Creation** | Not enough data | 8.5 (50 reviews) | 
| **Negotiation** | Not enough data | 8.2 (47 reviews) | 
| **Execution** | Not enough data | 8.4 (50 reviews) | 

#### Revenue

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Invoicing** | Not enough data | 8.5 (52 reviews) | 
| **Matching** | Not enough data | 8.5 (50 reviews) | 
| **Recognition** | Not enough data | 8.4 (47 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | 9.6/10 | 32 |
| **Zoho CRM** | N/A | N/A |

#### Quality Assurance

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Evaluation** | 9.7 (29 reviews) | Not enough data | 
| **Calibration** | 9.6 (28 reviews) | Not enough data | 
| **Reports** | 9.6 (32 reviews) | Not enough data | 

#### Engagement

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Feedback** | 9.5 (30 reviews) | Not enough data | 
| **Dashboards** | 9.7 (30 reviews) | Not enough data | 
| **Training** | 9.8 (30 reviews) | Not enough data | 

#### Performance

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Integrations** | 9.6 (28 reviews) | Not enough data | 
| **Compliance** | 9.7 (31 reviews) | Not enough data | 

#### Generative AI

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | 9.7 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 9.5 (18 reviews) | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | N/A | N/A |
| **Zoho CRM** | 8.4/10 | 106 |

#### Platform Basics

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Templates** | Not enough data | 8.4 (98 reviews) | 
| **Exporting** | Not enough data | 8.6 (93 reviews) | 
| **Multi-user Access and Collaboration** | Not enough data | 8.6 (97 reviews) | 
| **Multiple Personas** | Not enough data | 8.4 (89 reviews) | 
| **Data Analytics ** | Not enough data | 8.8 (57 reviews) | 

#### Agentic AI - Customer Journey Mapping

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (13 reviews) | 

### Gamification

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | 9.5/10 | 26 |
| **Zoho CRM** | N/A | N/A |

#### Marketing Gamification

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Templates** | 9.6 (26 reviews) | Not enough data | 
| **Simultaneous Competitions** | 9.8 (25 reviews) | Not enough data | 
| **Behaviors** | 9.7 (25 reviews) | Not enough data | 
| **Rewards** | 9.7 (25 reviews) | Not enough data | 
| **Customization** | 9.6 (26 reviews) | Not enough data | 
| **Mobile App** | 8.9 (22 reviews) | Not enough data | 

#### Agentic AI - Gamification

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integrations

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **CRM Integration** | 9.5 (19 reviews) | Not enough data | 
| **Social Media Integration** | 9.4 (17 reviews) | Not enough data | 

#### Platform

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Public Leaderboard** | 9.6 (26 reviews) | Not enough data | 
| **Private Leaderboard** | 9.6 (24 reviews) | Not enough data | 
| **Analytics** | 9.4 (26 reviews) | Not enough data | 

### Client Portal

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | N/A | N/A |
| **Zoho CRM** | 8.7/10 | 89 |

#### Content

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Document Collaboration** | Not enough data | 8.9 (79 reviews) | 
| **Versioning** | Not enough data | 8.6 (76 reviews) | 
| **E-Signature** | Not enough data | 8.5 (76 reviews) | 
| **File Request** | Not enough data | 8.7 (77 reviews) | 
| **Feedback** | Not enough data | 8.6 (74 reviews) | 

#### Collaboration

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Billing and Invoicing** | Not enough data | 8.8 (76 reviews) | 
| **Instant Messaging** | Not enough data | 8.5 (78 reviews) | 
| **Project Management** | Not enough data | 9.0 (80 reviews) | 
| **Analytics** | Not enough data | 9.0 (83 reviews) | 
| **Time Tracking** | Not enough data | 8.7 (78 reviews) | 
| **Mobile Application** | Not enough data | 8.7 (75 reviews) | 

### Sales Training and Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Course Authoring

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Course Builder** | Not enough data | Not enough data | 
| **Questions** | Not enough data | Not enough data | 
| **Instructor-Led Training** | Not enough data | Not enough data | 
| **Customized Learning Paths** | Not enough data | Not enough data | 
| **Video simulations** | Not enough data | Not enough data | 

#### Course Management

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Gamification** | Not enough data | Not enough data | 
| **Assessments** | Not enough data | Not enough data | 
| **Certifications** | Not enough data | Not enough data | 
| **Manager Portals** | Not enough data | Not enough data | 
| **Feedback** | Not enough data | Not enough data | 

#### Platform

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **File support** | Not enough data | Not enough data | 
| **Mobile support** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 

#### Onboarding

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Documentation** | Not enough data | Not enough data | 
| **Coaching** | Not enough data | Not enough data | 
| **Programs** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | N/A | N/A |
| **Zoho CRM** | 8.5/10 | 44 |

#### Lead Monitoring

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Features** | Not enough data | 9.0 (42 reviews) | 
| **Performance** | Not enough data | 8.9 (42 reviews) | 
| **Identification** | Not enough data | 8.7 (42 reviews) | 

#### Agentic AI - Lead Capture

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.2 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (27 reviews) | 

#### Data Capture

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Mobile** | Not enough data | 8.3 (42 reviews) | 
| **Websites** | Not enough data | 8.5 (42 reviews) | 
| **Social Media** | Not enough data | 8.1 (42 reviews) | 
| **Data** | Not enough data | 8.3 (42 reviews) | 

#### Analytics

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Export/Import** | Not enough data | 9.1 (42 reviews) | 
| **Reporting** | Not enough data | 8.8 (42 reviews) | 

#### Customization

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Forms** | Not enough data | 8.7 (41 reviews) | 
| **Personalization** | Not enough data | 8.6 (41 reviews) | 
| **Templates** | Not enough data | 8.7 (42 reviews) | 
| **Integration** | Not enough data | 8.7 (42 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Workforce Management

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Administration

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Intraday Management** | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Generative AI

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | N/A | N/A |
| **Zoho CRM** | 7.9/10 | 23 |

#### Agentic AI - Lead Scoring

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (12 reviews) | 
| **Decision Making** | Not enough data | 6.8 (12 reviews) | 

#### Attribution

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Lead Opportunity** | Not enough data | 8.5 (21 reviews) | 
| **Lead Assignment** | Not enough data | 8.6 (22 reviews) | 
| **Pipeline Acceleration** | Not enough data | 8.0 (21 reviews) | 

#### Discovery

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Lead Management** | Not enough data | 8.6 (22 reviews) | 
| **Scoring/Ranking** | Not enough data | 8.3 (21 reviews) | 
| **Lead Context** | Not enough data | 8.3 (22 reviews) | 

#### Management

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Conversion Viability** | Not enough data | 8.4 (22 reviews) | 
| **Workflow** | Not enough data | 8.4 (22 reviews) | 

#### Platform

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Data Synchronization** | Not enough data | 8.4 (22 reviews) | 
| **Analysis** | Not enough data | 8.3 (21 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | 9.1/10 | 37 |
| **Zoho CRM** | 8.3/10 | 198 |

#### Agentic AI - Sales Performance Management

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (21 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (21 reviews) | 

#### Incentives

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Badges** | 9.0 (33 reviews) ✓ Verified | 8.2 (153 reviews) ✓ Verified | 
| **Triggers** | 9.2 (30 reviews) ✓ Verified | 8.4 (160 reviews) ✓ Verified | 
| **Commission Calculator** | 9.1 (27 reviews) ✓ Verified | 8.0 (152 reviews) ✓ Verified | 
| **Leaderboards** | 9.4 (33 reviews) ✓ Verified | 8.4 (161 reviews) ✓ Verified | 

#### Personalization

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Profiles** | 9.2 (34 reviews) ✓ Verified | 8.5 (177 reviews) ✓ Verified | 
| **Custom Reports** | 9.0 (34 reviews) | 8.6 (178 reviews) ✓ Verified | 
| **Dashboards** | 9.1 (34 reviews) ✓ Verified | 8.6 (184 reviews) ✓ Verified | 
| **Goal Setting** | 9.2 (32 reviews) ✓ Verified | 8.4 (171 reviews) ✓ Verified | 

#### Administrative

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Integration** | 9.2 (30 reviews) ✓ Verified | 8.5 (169 reviews) ✓ Verified | 
| **Employee Structure** | 9.1 (30 reviews) ✓ Verified | 8.5 (173 reviews) ✓ Verified | 
| **Behavior Monitoring** | 9.1 (31 reviews) ✓ Verified | 8.4 (161 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | N/A | N/A |
| **Zoho CRM** | 8.0/10 | 161 |

#### Agentic AI - Email Tracking

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (30 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (29 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (30 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (30 reviews) | 
| **Decision Making** | Not enough data | 7.6 (29 reviews) | 

#### Analytics

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Open Rates** | Not enough data | 8.3 (138 reviews) | 
| **Link Activity** | Not enough data | 8.3 (143 reviews) | 
| **Attachment Activity** | Not enough data | 8.4 (144 reviews) | 

#### Customizations

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.7 (148 reviews) | 
| **Email Scheduling** | Not enough data | 8.8 (145 reviews) | 
| **Notifications** | Not enough data | 8.7 (146 reviews) | 
| **Email Categorization** | Not enough data | 8.7 (142 reviews) | 
| **Templates** | Not enough data | 8.6 (147 reviews) | 

#### Generative AI

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (59 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | N/A | N/A |
| **Zoho CRM** | 8.1/10 | 173 |

#### Agentic AI - Sales Analytics

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (31 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (31 reviews) | 

#### Data Sourcing

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.3 (145 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.4 (149 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.3 (142 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.6 (156 reviews) | 
| **Data Segmentation** | Not enough data | 8.5 (147 reviews) | 

#### Predictive Analytics

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.5 (147 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.3 (139 reviews) | 
| **Risk Analysis** | Not enough data | 8.1 (124 reviews) | 
| **Live Forecasting** | Not enough data | 8.2 (130 reviews) | 

#### Sales Management

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.5 (154 reviews) | 
| **Sales Gamification** | Not enough data | 8.3 (131 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.5 (145 reviews) | 
| **Activity Tracking** | Not enough data | 8.8 (152 reviews) | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | N/A | N/A |
| **Zoho CRM** | 7.8/10 | 12 |

#### Agentic AI - Sales Enablement

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.1 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.1 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 6.1 (6 reviews) | 

#### Content Management

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Content Import** | Not enough data | 8.2 (10 reviews) | 
| **Content Creation** | Not enough data | 8.0 (10 reviews) | 
| **Templates** | Not enough data | 8.0 (10 reviews) | 
| **Advanced Search** | Not enough data | 8.8 (10 reviews) | 
| **Content Storage** | Not enough data | 8.2 (10 reviews) | 

#### Analytics

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Reporting** | Not enough data | 9.0 (10 reviews) | 
| **Alerts** | Not enough data | 8.3 (10 reviews) | 
| **Account-Based Engagement** | Not enough data | 8.3 (10 reviews) | 
| **Content Utilization** | Not enough data | 8.3 (10 reviews) | 

#### Learning Management - Sales Enablement

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Sales Training ** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Sales Onboarding** | Not enough data | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Cross-Functional Alignment** | Not enough data | Not enough data | 
| **AI and Automation** | Not enough data | Not enough data | 
| **End-to-End Customer Journey Insights** | Not enough data | Not enough data | 

### Insurance CRM

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Relationship Management - Insurance CRM

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Renewal Management** | Not enough data | Not enough data | 
| **Client Communication Tools** | Not enough data | Not enough data | 
| **Lead Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Winbacks** | Not enough data | Not enough data | 
| **Communication History** | Not enough data | Not enough data | 
| **Activity Management** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Follow up Automation - Insurance CRM

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Automated Follow-Ups** | Not enough data | Not enough data | 
| **Marketing Campaigns** | Not enough data | Not enough data | 

#### Document Management - Insurance CRM

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Documentation handling** | Not enough data | Not enough data | 

#### Integrations & Reports - Insurance CRM

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | 

### Corporate Learning Management Systems

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | 9.3/10 | 41 |
| **Zoho CRM** | N/A | N/A |

#### Course Authoring

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Course Builder** | 9.3 (34 reviews) | Not enough data | 
| **Role-Based Templates** | 8.9 (31 reviews) | Not enough data | 
| **Assessments & Quizzes** | 9.0 (36 reviews) | Not enough data | 
| **Instructor-Led Training** | 9.4 (32 reviews) | Not enough data | 

#### Course Delivery

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Learning Paths** | 9.1 (34 reviews) | Not enough data | 
| **Communication & Notifications** | 9.3 (36 reviews) | Not enough data | 
| **Assignment Scheduling** | 9.4 (35 reviews) | Not enough data | 

#### Course Management

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Gamification** | 9.6 (39 reviews) | Not enough data | 
| **Varied User Types** | 9.3 (38 reviews) | Not enough data | 
| **Certifications** | 9.6 (33 reviews) | Not enough data | 
| **Industry Compliance ** | 9.4 (34 reviews) | Not enough data | 

#### LMS Marketplace

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **E-Commerce** | 9.2 (28 reviews) | Not enough data | 
| **Course Marketplace** | 9.3 (30 reviews) | Not enough data | 
| **Subscriptions** | 9.2 (25 reviews) | Not enough data | 

#### Interface

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **White Labeling** | 8.9 (29 reviews) | Not enough data | 
| **Multilingual** | 9.0 (29 reviews) | Not enough data | 

#### Training & eLearning

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Assessments and Practice** | 9.4 (35 reviews) | Not enough data | 
| **Content Delivery and Tracking** | 9.2 (38 reviews) | Not enough data | 
| **Content Creation** | 9.1 (38 reviews) | Not enough data | 
| **Customer Training** | 9.4 (37 reviews) | Not enough data | 
| **Manager Portals** | 9.3 (34 reviews) | Not enough data | 
| **Content Storage and Management** | 9.3 (35 reviews) | Not enough data | 
| **Content Libraries** | 9.2 (34 reviews) | Not enough data | 

#### Generative AI

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | 9.7 (13 reviews) | Not enough data | 
| **AI Text Summarization** | 9.7 (13 reviews) | Not enough data | 
| **AI Text-to-Image** | 9.7 (13 reviews) | Not enough data | 

#### Agentic AI - Corporate Learning Management Systems 

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | 8.9/10 | 76 |
| **Zoho CRM** | N/A | N/A |

#### Platform Basics

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Performance Benchmarking** | 9.0 (58 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.7 (62 reviews) | Not enough data | 
| **Interoperability** | 8.9 (42 reviews) | Not enough data | 

#### Platform Content

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Employee Pulse Surveys** | 9.0 (54 reviews) | Not enough data | 
| **Survey Customization** | 9.0 (57 reviews) | Not enough data | 
| **Goal and Challenge Creation** | 9.2 (57 reviews) | Not enough data | 
| **Science-based templates** | 9.0 (38 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Employee Segmenting** | 9.0 (55 reviews) | Not enough data | 
| **Goal and Challenge Creation** | 9.2 (57 reviews) | Not enough data | 
| **Peer Recognition** | 9.2 (61 reviews) | Not enough data | 
| **Social Feedback Portal** | 8.9 (45 reviews) | Not enough data | 

#### Platform

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Customization ** | 8.5 (63 reviews) | Not enough data | 
| **Integration APIs** | 8.8 (48 reviews) | Not enough data | 
| **Internationalization** | 8.8 (52 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.8 (61 reviews) | Not enough data | 
| **Performance** | 8.8 (58 reviews) | Not enough data | 
| **Mobility** | 9.0 (47 reviews) | Not enough data | 
| **Reporting** | 8.6 (57 reviews) | Not enough data | 
| **Dashboards** | 8.5 (54 reviews) | Not enough data | 

### Training eLearning

| Product | Score | Reviews |
|---|---|---|
| **Centrical** | 8.9/10 | 66 |
| **Zoho CRM** | N/A | N/A |

#### Platform

| Feature | Centrical | Zoho CRM | 
|---|---|---|
| **Customization ** | 8.5 (63 reviews) | Not enough data | 
| **Integration APIs** | 8.8 (48 reviews) | Not enough data | 
| **Internationalization** | 8.8 (52 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.8 (61 reviews) | Not enough data | 
| **Performance** | 8.8 (58 reviews) | Not enough data | 
| **Mobility** | 9.0 (47 reviews) | Not enough data | 
| **Reporting** | 8.6 (57 reviews) | Not enough data | 
| **Dashboards** | 8.5 (54 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)

**Unique to Centrical (6):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Sales Training and Onboarding Software](https://www.g2.com/categories/sales-training-and-onboarding), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement), [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems), [Gamification Software](https://www.g2.com/categories/gamification), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

**Unique to Zoho CRM (13):** [Client Portal Software](https://www.g2.com/categories/client-portal), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Quote-to-Cash Software](https://www.g2.com/categories/quote-to-cash), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [CRM Software](https://www.g2.com/categories/crm), [CPQ Software](https://www.g2.com/categories/cpq), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm)


---
## Reviewer Demographics

### By Company Size

| Segment | Centrical | Zoho CRM | 
|---|---|---|
| **Small-Business** | 4.9% | 61.6% | 
| **Mid-Market** | 47.2% | 32.4% | 
| **Enterprise** | 48.0% | 6.0% | 

### By Industry

#### Centrical

- **Consumer Services:** 17.1%
- **Outsourcing/Offshoring:** 12.2%
- **Staffing and Recruiting:** 8.1%
- **Telecommunications:** 7.3%
- **Information Technology and Services:** 7.3%
- **Financial Services:** 6.5%
- **Retail:** 4.9%
- **Computer Software:** 4.1%
- **Hospitality:** 3.3%
- **Insurance:** 3.3%
- **Other:** 26.0%

#### Zoho CRM

- **Information Technology and Services:** 16.0%
- **Computer Software:** 9.9%
- **Marketing and Advertising:** 8.9%
- **Financial Services:** 3.5%
- **Real Estate:** 3.5%
- **Education Management:** 3.0%
- **Retail:** 2.1%
- **Internet:** 2.1%
- **Accounting:** 2.0%
- **Management Consulting:** 1.9%
- **Other:** 47.0%

---
## Alternatives

### Alternatives to Centrical

- [Spinify](https://www.g2.com/products/spinify/reviews) — 4.6/5 stars (944 reviews)
- [Ambition](https://www.g2.com/products/ambition/reviews) — 4.6/5 stars (588 reviews)
- [SalesScreen](https://www.g2.com/products/salesscreen/reviews) — 4.7/5 stars (486 reviews)
- [Hoopla](https://www.g2.com/products/hoopla/reviews) — 4.2/5 stars (330 reviews)
- [LevelEleven](https://www.g2.com/products/leveleleven/reviews) — 4.4/5 stars (276 reviews)
- [Mindtickle](https://www.g2.com/products/mindtickle/reviews) — 4.7/5 stars (2400 reviews)
- [Bigtincan Readiness (formerly Brainshark)](https://www.g2.com/products/bigtincan-readiness-formerly-brainshark/reviews) — 4.4/5 stars (617 reviews)
- [Lattice](https://www.g2.com/products/lattice-lattice/reviews) — 4.7/5 stars (4098 reviews)
- [Docebo](https://www.g2.com/products/docebo/reviews) — 4.3/5 stars (741 reviews)
- [Gryphon ONE](https://www.g2.com/products/gryphon-one/reviews) — 4.2/5 stars (442 reviews)

### Alternatives to Zoho CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25835 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13848 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9672 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14702 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3074 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2044 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)

---
## Top Discussions

### Centrical

- Title: [What is Centrical app?](https://www.g2.com/discussions/what-is-centrical-app) — 1 comment
  > **Top comment:** "Centrical provides an employee-centric success platform that holistically navigates employees and their managers, turn by turn, to success. The solution..."
- Title: [What does centrical do?](https://www.g2.com/discussions/what-does-centrical-do) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Centrical provides an employee-centric success platform that holistically navigates employees and their managers, turn by turn, to success. The solution..."
- Title: [Can I get an overview of GamEffective?](https://www.g2.com/discussions/gameffective-overview) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** ">>> Real Time Performance Metrics

Managing performance and learning begins by setting performance goals or learning goals. GamEffective tracks real time..."
- Title: [What is GamEffective?](https://www.g2.com/discussions/gameffective) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Since its establishment in 2012, GamEffective has changed the way companies motivate their employees and the way managers align their teams with company..."

### Zoho CRM

- Title: [What have you found better than ZOHO](https://www.g2.com/discussions/what-have-you-found-better-than-zoho) — 5 comments, 1 upvote
  > **Top comment:** "Zoho One, with over 45 business applications,  all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus..."
- Title: [Is Zoho CRM really free?](https://www.g2.com/discussions/is-zoho-crm-really-free) — 4 comments, 5 upvotes
  > **Top comment:** "It free in trail after that you have to pay "
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) — 3 comments, 1 upvote
  > **Top comment:** "Zoho CRM has some great strengths when it comes to managing customer relationships. First, it's highly customizable, so you can easily tweak the platform to..."
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platforms) — 3 comments
  > **Top comment:** "1. Affordable 
2. Flexible and great customisation 
3. Good user friendly interface "
- Title: [can we create segmentation in this](https://www.g2.com/discussions/can-we-create-segmentation-in-this) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes Lavanya,

Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/centrical-vs-zoho-crm)