Compare Centrical and Zoho CRM 
At a Glance
Market Segments
Mid-Market (47.5% of reviews)
Small-Business (61.7% of reviews)
Entry-Level Pricing
No pricing available
Free
Centrical
Star Rating
(127)4.6 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CentricalZoho CRM
Star Rating
(2,923)4.1 out of 5
Market Segments
Small-Business (61.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in providing a comprehensive suite of features at a competitive price, making it a popular choice for small businesses. Users appreciate its ability to integrate sales automation, analytics, and multichannel engagement, which helps streamline operations and drive growth.
- Users say that Centrical stands out for its innovative gamification features, which significantly enhance employee engagement. Reviewers highlight how the ability to set individual goals and track progress in an engaging manner keeps teams motivated and aligned with company objectives.
- According to verified reviews, Zoho CRM is praised for its user-friendly interface and seamless integration with other software, making it easy for teams to navigate and utilize effectively. This ease of use is particularly beneficial for small businesses looking to adopt a CRM without extensive training.
- Reviewers mention that Centrical's strong focus on employee motivation through gamification is a key differentiator, with users noting that it fosters teamwork and helps individuals meet their personal and professional goals in a fun and engaging way.
- G2 reviewers highlight that while Zoho CRM has a larger user base and more recent reviews, Centrical's users report higher satisfaction with support quality and product direction, indicating a strong commitment to customer success and continuous improvement.
- Users express that Zoho CRM's affordability and scalability make it an attractive option for small businesses, while Centrical's robust gamification tools cater well to mid-market companies looking to enhance employee performance and engagement.
Pricing
Entry-Level Pricing
Centrical
No pricing availableZoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Centrical
No trial information availableZoho CRM
Free Trial is available
Ratings
Meets Requirements
9.0
108
8.4
2,481
Ease of Use
9.1
109
8.3
2,501
Ease of Setup
8.7
90
8.0
1,271
Ease of Admin
8.5
81
8.0
1,021
Quality of Support
9.6
108
7.6
2,273
Has the product been a good partner in doing business?
9.7
79
8.0
996
Product Direction (% positive)
9.7
106
8.0
2,410
Features by Category
Sales Force Automation
Not enough data
8.5
1658
|
Verified
Not enough data
8.3
878
|
Verified
Not enough data
8.2
1573
|
Verified
Not enough data
8.2
1636
|
Verified
Not enough data
7.8
1187
|
Verified
Not enough data
8.4
672
|
Verified
Not enough data
7.9
1218
|
Verified
Not enough data
8.0
1210
|
Verified
Not enough data
8.2
1324
|
Verified
Marketing Automation
Not enough data
8.1
1348
|
Verified
Not enough data
7.9
1305
|
Verified
Not enough data
8.4
1544
|
Verified
Not enough data
7.9
1130
|
Verified
Customer Support
Not enough data
8.0
1203
|
Verified
Not enough data
7.9
1205
|
Verified
Not enough data
7.9
1237
|
Verified
Not enough data
7.8
1070
|
Verified
Not enough data
8.0
1114
|
Verified
Reporting & Analytics
Not enough data
8.2
1514
|
Verified
Not enough data
8.2
1563
|
Verified
Not enough data
8.1
1056
|
Verified
Mobile & Social
Not enough data
8.1
1083
|
Verified
Not enough data
8.0
1093
|
Verified
Not enough data
8.0
1204
|
Verified
Platform
Not enough data
8.1
871
|
Verified
Not enough data
8.2
843
|
Verified
Not enough data
8.4
858
|
Verified
Not enough data
8.1
649
|
Verified
Not enough data
7.8
548
|
Verified
Not enough data
8.1
719
|
Verified
Not enough data
8.4
851
|
Verified
Not enough data
8.1
662
|
Verified
Integration
Not enough data
8.3
653
|
Verified
Not enough data
8.1
646
|
Verified
Not enough data
8.0
605
|
Verified
Generative AI
Not enough data
8.2
181
Agentic AI - CRM
Not enough data
8.0
66
Not enough data
8.3
64
Not enough data
8.1
68
Not enough data
8.0
66
Not enough data
8.2
65
Not enough data
8.3
65
Not enough data
8.3
65
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
9.0
48
|
Verified
8.7
58
|
Verified
8.9
48
|
Verified
8.7
57
|
Verified
9.0
49
|
Verified
8.7
57
|
Verified
9.0
47
|
Verified
8.5
53
|
Verified
8.9
46
|
Verified
8.5
55
|
Verified
9.6
31
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
9.2
34
|
Verified
8.9
61
|
Verified
9.2
36
|
Verified
8.8
59
9.1
30
|
Verified
8.7
45
Platform
8.8
48
|
Verified
8.8
65
|
Verified
9.2
48
|
Verified
8.9
64
|
Verified
8.9
41
|
Verified
8.8
58
|
Verified
8.8
46
|
Verified
8.8
63
|
Verified
9.1
48
|
Verified
8.8
63
|
Verified
Employee Features
9.2
49
|
Verified
8.9
66
|
Verified
8.8
49
|
Verified
8.8
68
|
Verified
9.5
31
|
Verified
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Organization
Not enough data
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
75
Sales Analysis
Not enough data
8.4
69
Not enough data
8.4
73
Generative AI
Not enough data
8.3
27
Not enough data
8.1
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
161
Not enough data
8.8
157
Not enough data
8.3
146
Not enough data
8.2
142
Not enough data
8.9
155
Not enough data
8.8
153
Not enough data
8.5
148
Repeatability and Reportability
Not enough data
8.4
145
Not enough data
8.6
150
Not enough data
8.6
143
Not enough data
8.2
139
Not enough data
7.9
121
AI and Automation
Not enough data
8.3
147
Not enough data
8.5
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Generative AI
Not enough data
7.5
69
Agentic AI - Sales Engagement
Not enough data
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Not enough data
7.7
27
Not enough data
8.0
27
Not enough data
8.1
26
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Quality Assurance
9.7
29
Not enough data
9.6
28
Not enough data
9.6
32
Not enough data
Engagement
9.5
30
Not enough data
9.7
30
Not enough data
9.8
30
Not enough data
Performance
9.6
28
Not enough data
9.7
31
Not enough data
Generative AI
9.7
18
Not enough data
9.5
18
Not enough data
Platform Basics
Not enough data
8.4
99
Not enough data
8.6
94
Not enough data
8.6
98
Not enough data
8.4
90
Not enough data
8.8
58
Agentic AI - Customer Journey Mapping
Not enough data
7.2
13
Marketing Gamification
9.6
26
Not enough data
9.8
25
Not enough data
9.7
25
Not enough data
9.7
25
Not enough data
9.6
26
Not enough data
8.9
22
Not enough data
Agentic AI - Gamification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
9.5
19
Not enough data
9.4
17
Not enough data
Platform
9.6
26
Not enough data
9.6
24
Not enough data
9.4
26
Not enough data
Content
Not enough data
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Collaboration
Not enough data
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
78
Not enough data
8.7
75
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Lead Monitoring
Not enough data
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Agentic AI - Lead Capture
Not enough data
7.2
27
Not enough data
7.2
27
Data Capture
Not enough data
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Analytics
Not enough data
9.1
42
Not enough data
8.8
42
Customization
Not enough data
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Attribution
Not enough data
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Discovery
Not enough data
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Management
Not enough data
8.4
22
Not enough data
8.4
22
Platform
Not enough data
8.4
22
Not enough data
8.3
21
Agentic AI - Sales Performance Management
Not enough data
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Incentives
9.0
33
|
Verified
8.2
154
|
Verified
9.2
30
|
Verified
8.4
161
|
Verified
9.1
27
|
Verified
8.0
153
|
Verified
9.4
33
|
Verified
8.4
162
|
Verified
Personalization
9.2
34
|
Verified
8.5
178
|
Verified
9.0
34
8.6
179
|
Verified
9.1
34
|
Verified
8.6
185
|
Verified
9.2
32
|
Verified
8.4
172
|
Verified
Administrative
9.2
30
|
Verified
8.5
170
|
Verified
9.1
30
|
Verified
8.5
174
|
Verified
9.1
31
|
Verified
8.4
162
Agentic AI - Email Tracking
Not enough data
7.7
30
Not enough data
7.5
29
Not enough data
7.6
30
Not enough data
7.0
29
Not enough data
7.0
30
Not enough data
7.4
30
Not enough data
7.6
29
Analytics
Not enough data
8.3
139
Not enough data
8.3
144
Not enough data
8.4
145
Customizations
Not enough data
8.7
149
Not enough data
8.8
146
Not enough data
8.8
147
Not enough data
8.7
143
Not enough data
8.6
148
Generative AI
Not enough data
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.4
30
Not enough data
7.5
30
Not enough data
7.2
30
Not enough data
7.3
30
Not enough data
7.4
30
Data Sourcing
Not enough data
8.3
146
Not enough data
8.4
150
Not enough data
8.3
143
Not enough data
8.6
157
Not enough data
8.5
148
Predictive Analytics
Not enough data
8.5
148
Not enough data
8.3
140
Not enough data
8.0
125
Not enough data
8.2
131
Sales Management
Not enough data
8.5
155
Not enough data
8.3
132
Not enough data
8.5
146
Not enough data
8.8
153
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Course Authoring
9.3
34
Not enough data
8.9
31
Not enough data
9.0
36
Not enough data
9.4
32
Not enough data
Course Delivery
9.1
34
Not enough data
9.3
36
Not enough data
9.4
35
Not enough data
Course Management
9.6
39
Not enough data
9.3
38
Not enough data
9.6
33
Not enough data
9.4
34
Not enough data
LMS Marketplace
9.2
28
Not enough data
9.3
30
Not enough data
9.2
25
Not enough data
Interface
8.9
29
Not enough data
9.0
29
Not enough data
Training & eLearning
9.4
35
Not enough data
9.2
38
Not enough data
9.1
38
Not enough data
9.4
37
Not enough data
9.3
34
Not enough data
9.3
35
Not enough data
9.2
34
Not enough data
Generative AI
9.7
13
Not enough data
9.7
13
Not enough data
9.7
13
Not enough data
Agentic AI - Corporate Learning Management Systems
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.0
58
Not enough data
8.7
62
Not enough data
8.9
42
Not enough data
Platform Content
9.0
54
Not enough data
9.0
57
Not enough data
9.2
57
Not enough data
9.0
38
Not enough data
Platform Additional Functionality
9.0
55
Not enough data
9.2
57
Not enough data
9.2
61
Not enough data
8.9
45
Not enough data
Platform
8.5
63
Not enough data
8.8
48
Not enough data
8.8
52
Not enough data
8.8
61
Not enough data
8.8
58
Not enough data
9.0
47
Not enough data
8.6
57
Not enough data
8.5
54
Not enough data
Platform
8.5
63
Not enough data
8.8
48
Not enough data
8.8
52
Not enough data
8.8
61
Not enough data
8.8
58
Not enough data
9.0
47
Not enough data
8.6
57
Not enough data
8.5
54
Not enough data
Categories
Categories
Shared Categories
Centrical and Zoho CRM are categorized as Sales Gamification and Sales Performance Management
Unique Categories
Centrical is categorized as Contact Center Quality Assurance, Sales Training and Onboarding, Employee Engagement, Corporate Learning Management Systems, Gamification, and Contact Center Workforce
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Email Tracking, CRM, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Centrical
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
17.2%
Outsourcing/Offshoring
12.3%
Staffing and Recruiting
8.2%
Telecommunications
7.4%
Information Technology and Services
7.4%
Other
47.5%
Information Technology and Services
16.0%
Computer Software
10.0%
Marketing and Advertising
8.9%
Financial Services
3.6%
Real Estate
3.4%
Other
58.1%
Alternatives
Discussions
What is Centrical app?
1 Comment
HS
Centrical provides an employee-centric success platform that holistically navigates employees and their managers, turn by turn, to success. The solution...Read more
What does centrical do?
1 Comment
Official Response from Centrical
Centrical provides an employee-centric success platform that holistically navigates employees and their managers, turn by turn, to success. The solution...Read more
Can I get an overview of GamEffective?
1 Comment
Official Response from Centrical
>>> Real Time Performance Metrics
Managing performance and learning begins by setting performance goals or learning goals. GamEffective tracks real time...Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?
3 Comments
GK
1. Affordable
2. Flexible and great customisation
3. Good user friendly interface Read more
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