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At a Glance
Market Segments
Mid-Market (47.5% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
No pricing available
Free
Centrical
Star Rating
(127)4.6 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CentricalZoho CRM
Star Rating
(2,846)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM excels in Contact & Account Management with a score of 8.5, while Centrical's focus on Sales Gamification shines with a score of 9.6, indicating a stronger emphasis on engaging sales teams through gamified experiences.
- Reviewers mention that Centrical's Quality of Support is notably high at 9.6, significantly outpacing Zoho CRM's score of 7.6, suggesting that users find Centrical more responsive and helpful when issues arise.
- G2 users highlight that Zoho CRM's Ease of Setup is rated at 7.8, which is lower than Centrical's 8.7, indicating that users may find Centrical easier to implement and integrate into their existing workflows.
- Users on G2 report that Centrical's Competition Templates and Custom Competitions are highly rated at 9.0 and 8.9 respectively, showcasing its robust features for driving team performance through competitive elements, which is less emphasized in Zoho CRM.
- Reviewers say that while Zoho CRM offers solid Lead Management capabilities with a score of 8.3, Centrical's focus on Lead Qualification at 8.8 provides a more refined approach to identifying and nurturing potential customers.
- Users report that Centrical's Performance Analysis features, particularly in Coaching and Performance Tracking, are rated highly at 9.0 and 8.6, respectively, indicating a strong focus on developing sales talent, which is a key differentiator from Zoho CRM.
Pricing
Entry-Level Pricing
Centrical
No pricing availableZoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Centrical
No trial information availableZoho CRM
Free Trial is available
Ratings
Meets Requirements
9.0
108
8.4
2,424
Ease of Use
9.1
109
8.3
2,437
Ease of Setup
8.7
90
8.0
1,206
Ease of Admin
8.5
81
8.0
1,009
Quality of Support
9.6
108
7.6
2,218
Has the product been a good partner in doing business?
9.7
79
8.0
985
Product Direction (% positive)
9.7
106
8.0
2,359
Features by Category
Sales Force Automation
Not enough data
8.5
1624
|
Verified
Not enough data
8.3
872
|
Verified
Not enough data
8.2
1546
|
Verified
Not enough data
8.2
1622
|
Verified
Not enough data
7.8
1185
|
Verified
Not enough data
8.4
666
|
Verified
Not enough data
7.9
1215
|
Verified
Not enough data
8.0
1205
|
Verified
Not enough data
8.2
1317
|
Verified
Marketing Automation
Not enough data
8.0
1334
|
Verified
Not enough data
7.9
1298
|
Verified
Not enough data
8.4
1520
|
Verified
Not enough data
7.9
1123
|
Verified
Customer Support
Not enough data
8.0
1198
|
Verified
Not enough data
7.9
1199
|
Verified
Not enough data
7.9
1233
|
Verified
Not enough data
7.8
1066
|
Verified
Not enough data
8.0
1109
|
Verified
Reporting & Analytics
Not enough data
8.2
1496
|
Verified
Not enough data
8.2
1551
|
Verified
Not enough data
8.1
1051
|
Verified
Mobile & Social
Not enough data
8.1
1079
|
Verified
Not enough data
8.0
1090
|
Verified
Not enough data
8.0
1195
|
Verified
Platform
Not enough data
8.1
855
|
Verified
Not enough data
8.1
828
|
Verified
Not enough data
8.4
858
|
Verified
Not enough data
8.1
648
|
Verified
Not enough data
7.8
548
|
Verified
Not enough data
8.1
718
|
Verified
Not enough data
8.4
839
|
Verified
Not enough data
8.1
662
|
Verified
Integration
Not enough data
8.3
649
|
Verified
Not enough data
8.1
633
|
Verified
Not enough data
8.0
598
|
Verified
Generative AI
Not enough data
8.2
178
Agentic AI - CRM
Not enough data
8.1
64
Not enough data
8.3
62
Not enough data
8.0
63
Not enough data
8.0
63
Not enough data
8.2
63
Not enough data
8.2
63
Not enough data
8.2
63
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
9.0
48
|
Verified
8.7
58
|
Verified
8.9
48
|
Verified
8.7
57
|
Verified
9.0
49
|
Verified
8.7
57
|
Verified
9.0
47
|
Verified
8.5
53
|
Verified
8.9
46
|
Verified
8.5
55
|
Verified
9.6
31
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
9.2
34
|
Verified
8.9
61
|
Verified
9.2
36
|
Verified
8.8
59
9.1
30
|
Verified
8.7
45
Platform
8.8
48
|
Verified
8.8
65
|
Verified
9.2
48
|
Verified
8.9
64
|
Verified
8.9
41
|
Verified
8.8
58
|
Verified
8.8
46
|
Verified
8.8
63
|
Verified
9.1
48
|
Verified
8.8
63
|
Verified
Employee Features
9.2
49
|
Verified
8.9
66
|
Verified
8.8
49
|
Verified
8.8
68
|
Verified
9.5
31
|
Verified
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Organization
Not enough data
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
75
Sales Analysis
Not enough data
8.4
69
Not enough data
8.4
73
Generative AI
Not enough data
8.1
27
Not enough data
8.0
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
160
Not enough data
8.8
156
Not enough data
8.3
146
Not enough data
8.2
141
Not enough data
8.9
154
Not enough data
8.8
153
Not enough data
8.5
148
Repeatability and Reportability
Not enough data
8.4
145
Not enough data
8.6
150
Not enough data
8.5
143
Not enough data
8.2
138
Not enough data
7.9
121
AI and Automation
Not enough data
8.2
147
Not enough data
8.4
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Generative AI
Not enough data
7.4
69
Agentic AI - Sales Engagement
Not enough data
7.8
27
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
7.8
25
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
8.0
25
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Quality Assurance
9.7
29
Not enough data
9.6
28
Not enough data
9.6
32
Not enough data
Engagement
9.5
30
Not enough data
9.7
30
Not enough data
9.8
30
Not enough data
Performance
9.6
28
Not enough data
9.7
31
Not enough data
Generative AI
9.7
18
Not enough data
9.5
18
Not enough data
Platform Basics
Not enough data
8.4
97
Not enough data
8.6
92
Not enough data
8.5
96
Not enough data
8.3
88
Not enough data
8.8
55
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Marketing Gamification
9.6
26
Not enough data
9.8
25
Not enough data
9.7
25
Not enough data
9.7
25
Not enough data
9.6
26
Not enough data
8.9
22
Not enough data
Agentic AI - Gamification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
9.5
19
Not enough data
9.4
17
Not enough data
Platform
9.6
26
Not enough data
9.6
24
Not enough data
9.4
26
Not enough data
Content
Not enough data
8.9
78
Not enough data
8.6
75
Not enough data
8.5
75
Not enough data
8.7
76
Not enough data
8.6
74
Collaboration
Not enough data
8.7
75
Not enough data
8.5
77
Not enough data
8.9
79
Not enough data
8.9
82
Not enough data
8.7
76
Not enough data
8.6
74
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Lead Monitoring
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Analytics
Not enough data
9.1
41
Not enough data
8.8
41
Customization
Not enough data
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Discovery
Not enough data
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Management
Not enough data
8.3
21
Not enough data
8.3
21
Platform
Not enough data
8.3
21
Not enough data
8.3
20
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
9.0
33
|
Verified
8.2
152
|
Verified
9.2
30
|
Verified
8.3
159
|
Verified
9.1
27
|
Verified
8.0
151
|
Verified
9.4
33
|
Verified
8.4
160
|
Verified
Personalization
9.2
34
|
Verified
8.5
176
|
Verified
9.0
34
8.6
177
|
Verified
9.1
34
|
Verified
8.6
183
|
Verified
9.2
32
|
Verified
8.4
170
|
Verified
Administrative
9.2
30
|
Verified
8.5
168
|
Verified
9.1
30
|
Verified
8.5
172
|
Verified
9.1
31
|
Verified
8.3
160
Agentic AI - Email Tracking
Not enough data
7.6
29
Not enough data
7.4
28
Not enough data
7.5
29
Not enough data
6.9
28
Not enough data
6.9
29
Not enough data
7.4
29
Not enough data
7.5
28
Analytics
Not enough data
8.3
138
Not enough data
8.3
144
Not enough data
8.4
145
Customizations
Not enough data
8.7
149
Not enough data
8.8
146
Not enough data
8.7
147
Not enough data
8.7
143
Not enough data
8.6
148
Generative AI
Not enough data
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Data Sourcing
Not enough data
8.3
143
Not enough data
8.4
147
Not enough data
8.3
140
Not enough data
8.6
152
Not enough data
8.5
144
Predictive Analytics
Not enough data
8.5
144
Not enough data
8.3
136
Not enough data
8.0
122
Not enough data
8.2
128
Sales Management
Not enough data
8.5
151
Not enough data
8.3
129
Not enough data
8.5
142
Not enough data
8.8
149
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Course Authoring
9.3
34
Not enough data
8.9
31
Not enough data
9.0
36
Not enough data
9.4
32
Not enough data
Course Delivery
9.1
34
Not enough data
9.3
36
Not enough data
9.4
35
Not enough data
Course Management
9.6
39
Not enough data
9.3
38
Not enough data
9.6
33
Not enough data
9.4
34
Not enough data
LMS Marketplace
9.2
28
Not enough data
9.3
30
Not enough data
9.2
25
Not enough data
Interface
8.9
29
Not enough data
9.0
29
Not enough data
Training & eLearning
9.4
35
Not enough data
9.2
38
Not enough data
9.1
38
Not enough data
9.4
37
Not enough data
9.3
34
Not enough data
9.3
35
Not enough data
9.2
34
Not enough data
Generative AI
9.7
13
Not enough data
9.7
13
Not enough data
9.7
13
Not enough data
Agentic AI - Corporate Learning Management Systems
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.0
58
Not enough data
8.7
62
Not enough data
8.9
42
Not enough data
Platform Content
9.0
54
Not enough data
9.0
57
Not enough data
9.2
57
Not enough data
9.0
38
Not enough data
Platform Additional Functionality
9.0
55
Not enough data
9.2
57
Not enough data
9.2
61
Not enough data
8.9
45
Not enough data
Platform
8.5
63
Not enough data
8.8
48
Not enough data
8.8
52
Not enough data
8.8
61
Not enough data
8.8
58
Not enough data
9.0
47
Not enough data
8.6
57
Not enough data
8.5
54
Not enough data
Platform
8.5
63
Not enough data
8.8
48
Not enough data
8.8
52
Not enough data
8.8
61
Not enough data
8.8
58
Not enough data
9.0
47
Not enough data
8.6
57
Not enough data
8.5
54
Not enough data
Categories
Categories
Shared Categories
Centrical and Zoho CRM are categorized as Sales Gamification and Sales Performance Management
Unique Categories
Centrical is categorized as Contact Center Quality Assurance, Employee Engagement, Corporate Learning Management Systems, Gamification, Sales Training and Onboarding, and SAP Store
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Quote Management, Email Tracking, CRM, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Centrical
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
17.2%
Outsourcing/Offshoring
12.3%
Staffing and Recruiting
8.2%
Telecommunications
7.4%
Information Technology and Services
7.4%
Other
47.5%
Information Technology and Services
16.0%
Computer Software
9.8%
Marketing and Advertising
8.9%
Real Estate
3.5%
Financial Services
3.5%
Other
58.2%
Alternatives
Discussions
What is GamEffective?
1 Comment
Official Response from Centrical
Since its establishment in 2012, GamEffective has changed the way companies motivate their employees and the way managers align their teams with company...Read more
Can I get an overview of GamEffective?
1 Comment
Official Response from Centrical
>>> Real Time Performance Metrics
Managing performance and learning begins by setting performance goals or learning goals. GamEffective tracks real time...Read more
What is Centrical app?
1 Comment
HS
Centrical provides an employee-centric success platform that holistically navigates employees and their managers, turn by turn, to success. The solution...Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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