# CentOS vs ServiceNow IT Service Management Comparison | | CentOS | ServiceNow IT Service Management | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | | **Total Reviews** | 424 | 1,903 | | **Largest Market Segment** | Mid-Market (38.5% of reviews) | Enterprise (73.1% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### CentOS Pros: - Reliability (16 reviews) - Stability (14 reviews) Cons: - Outdated Technology (7 reviews) - Lack of Support (5 reviews) ### ServiceNow IT Service Management Pros: - Ease of Use (168 reviews) - Incident Management (112 reviews) Cons: - Learning Curve (72 reviews) - Expensive (60 reviews) --- ## Ratings Comparison | Rating | CentOS | ServiceNow IT Service Management | |---|---|---| | **Meets Requirements** | 9.1 (341 reviews) | 8.9 (920 reviews) | | **Ease of Use** | 8.5 (342 reviews) | 8.5 (1384 reviews) | | **Ease of Setup** | 8.5 (219 reviews) | 8.2 (768 reviews) | | **Ease of Admin** | 8.5 (204 reviews) | 8.6 (337 reviews) | | **Quality of Support** | 8.1 (285 reviews) | 8.6 (1003 reviews) | | **Has the product been a good partner in doing business?** | 8.7 (161 reviews) | 8.9 (332 reviews) | | **Product Direction (% positive)** | 8.3 (320 reviews) | 8.9 (919 reviews) | --- ## Pricing ### CentOS #### Entry-Level Pricing No pricing available #### Free Trial No information available ### ServiceNow IT Service Management #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **CentOS** | N/A | N/A | | **ServiceNow IT Service Management** | 8.5/10 | 676 | #### Administration | Feature | CentOS | ServiceNow IT Service Management | |---|---|---| | **Change Management** | Not enough data | 9.2 (334 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.8 (258 reviews) ✓ Verified | | **Reports & Analytics** | Not enough data | 8.8 (324 reviews) ✓ Verified | #### Service Desk | Feature | CentOS | ServiceNow IT Service Management | |---|---|---| | **Help Desk** | Not enough data | 9.4 (403 reviews) ✓ Verified | | **Incident Reports** | Not enough data | 9.3 (325 reviews) ✓ Verified | | **Process Workflow** | Not enough data | 9.1 (374 reviews) ✓ Verified | #### Management | Feature | CentOS | ServiceNow IT Service Management | |---|---|---| | **Reporting** | Not enough data | 8.9 (324 reviews) ✓ Verified | | **Administration Console** | Not enough data | 8.7 (244 reviews) ✓ Verified | | **Access Management** | Not enough data | 8.8 (242 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.9 (241 reviews) ✓ Verified | | **Policy Dictation** | Not enough data | 8.4 (221 reviews) | #### Functionality | Feature | CentOS | ServiceNow IT Service Management | |---|---|---| | **Ticketing System** | Not enough data | 9.5 (416 reviews) ✓ Verified | | **Performance Logging** | Not enough data | 8.7 (229 reviews) | | **Alerting** | Not enough data | 8.7 (233 reviews) ✓ Verified | | **Automation** | Not enough data | 9.0 (347 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | CentOS | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.5 (55 reviews) | | **Multi-step Planning** | Not enough data | 7.5 (47 reviews) | | **Cross-system Integration** | Not enough data | 8.7 (140 reviews) | | **Adaptive Learning** | Not enough data | 7.5 (47 reviews) | | **Natural Language Interaction** | Not enough data | 7.4 (50 reviews) | | **Proactive Assistance** | Not enough data | 7.2 (50 reviews) | | **Decision Making** | Not enough data | 7.6 (51 reviews) | ### Incident Management | Product | Score | Reviews | |---|---|---| | **CentOS** | N/A | N/A | | **ServiceNow IT Service Management** | 8.2/10 | 311 | #### Monitoring | Feature | CentOS | ServiceNow IT Service Management | |---|---|---| | **Constant Monitoring** | Not enough data | 8.9 (225 reviews) ✓ Verified | | **Timely Alerts** | Not enough data | 9.1 (240 reviews) ✓ Verified | | **TIcket Accuracy** | Not enough data | 9.1 (246 reviews) ✓ Verified | | **AI Monitoring** | Not enough data | 7.6 (32 reviews) | #### Management Tools | Feature | CentOS | ServiceNow IT Service Management | |---|---|---| | **Ticket Assignment** | Not enough data | 9.2 (252 reviews) ✓ Verified | | **Standardization** | Not enough data | 9.1 (253 reviews) | | **Lifecycle Visualization** | Not enough data | 8.7 (236 reviews) ✓ Verified | #### Generative AI | Feature | CentOS | ServiceNow IT Service Management | |---|---|---| | **AI Text Generation** | Not enough data | 8.3 (107 reviews) | | **AI Text Summarization** | Not enough data | 8.3 (123 reviews) | #### Agentic AI - Incident Management | Feature | CentOS | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.3 (27 reviews) | | **Multi-step Planning** | Not enough data | 7.4 (28 reviews) | | **Cross-system Integration** | Not enough data | 7.9 (34 reviews) | | **Adaptive Learning** | Not enough data | 7.5 (27 reviews) | | **Natural Language Interaction** | Not enough data | 7.8 (27 reviews) | | **Proactive Assistance** | Not enough data | 7.8 (29 reviews) | | **Decision Making** | Not enough data | 7.8 (29 reviews) | ### Operating System | Product | Score | Reviews | |---|---|---| | **CentOS** | 8.8/10 | 25 | | **ServiceNow IT Service Management** | N/A | N/A | #### Memory Management - Operating System | Feature | CentOS | ServiceNow IT Service Management | |---|---|---| | **RAM management** | 9.2 (18 reviews) | Not enough data | #### Device Management - Operating System | Feature | CentOS | ServiceNow IT Service Management | |---|---|---| | **I/O management** | 9.0 (18 reviews) | Not enough data | #### Backup and Recovery - Operating System | Feature | CentOS | ServiceNow IT Service Management | |---|---|---| | **Data backup** | 8.1 (13 reviews) | Not enough data | #### Error Detection - Operating System | Feature | CentOS | ServiceNow IT Service Management | |---|---|---| | **System operations monitoring** | 8.9 (19 reviews) | Not enough data | ### AWS Marketplace | Product | Score | Reviews | |---|---|---| | **CentOS** | N/A | N/A | | **ServiceNow IT Service Management** | N/A | N/A | #### Agentic AI - AWS Marketplace | Feature | CentOS | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **CentOS** | N/A | N/A | | **ServiceNow IT Service Management** | 8.5/10 | 404 | #### Incident Management | Feature | CentOS | ServiceNow IT Service Management | |---|---|---| | **Automate Ticket Routing** | Not enough data | 9.0 (330 reviews) | | **Ticket Prioritization** | Not enough data | 9.0 (325 reviews) | | **Ticket Notifications** | Not enough data | 9.1 (331 reviews) | | **Knowledge Base** | Not enough data | 8.8 (320 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 8.8 (304 reviews) | #### Reporting | Feature | CentOS | ServiceNow IT Service Management | |---|---|---| | **Dashboards** | Not enough data | 8.8 (327 reviews) | | **Time Tracking** | Not enough data | 8.8 (290 reviews) | | **Surveys** | Not enough data | 8.5 (179 reviews) | #### Access & Usability | Feature | CentOS | ServiceNow IT Service Management | |---|---|---| | **Mobile** | Not enough data | 8.0 (240 reviews) | | **Self Service** | Not enough data | 8.8 (304 reviews) | | **Active Directory** | Not enough data | 8.5 (263 reviews) | | **Multi-Channel Access** | Not enough data | 8.8 (167 reviews) | #### Agentic AI - Service Desk | Feature | CentOS | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (23 reviews) | | **Multi-step Planning** | Not enough data | 8.1 (21 reviews) | | **Cross-system Integration** | Not enough data | 8.7 (34 reviews) | | **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | | **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | | **Proactive Assistance** | Not enough data | 7.8 (20 reviews) | | **Decision Making** | Not enough data | 7.9 (20 reviews) | --- ## Categories **Unique to CentOS (2):** [Operating Systems](https://www.g2.com/categories/operating-system), [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace) **Unique to ServiceNow IT Service Management (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk) --- ## Reviewer Demographics ### By Company Size | Segment | CentOS | ServiceNow IT Service Management | |---|---|---| | **Small-Business** | 31.5% | 5.9% | | **Mid-Market** | 38.5% | 21.0% | | **Enterprise** | 30.0% | 73.1% | ### By Industry #### CentOS - **Information Technology and Services:** 30.3% - **Computer Software:** 15.5% - **Computer & Network Security:** 5.8% - **Telecommunications:** 4.3% - **Internet:** 3.8% - **Higher Education:** 3.0% - **Financial Services:** 2.8% - **Research:** 1.8% - **Program Development:** 1.5% - **Education Management:** 1.3% - **Other:** 30.3% #### ServiceNow IT Service Management - **Information Technology and Services:** 24.4% - **Hospital & Health Care:** 7.4% - **Computer Software:** 6.7% - **Financial Services:** 5.8% - **Insurance:** 3.5% - **Computer & Network Security:** 3.5% - **Higher Education:** 3.1% - **Banking:** 2.9% - **Manufacturing:** 2.4% - **Retail:** 2.4% - **Other:** 38.0% --- ## Alternatives ### Alternatives to CentOS - [Ubuntu](https://www.g2.com/products/ubuntu/reviews) — 4.5/5 stars (2394 reviews) - [Red Hat Enterprise Linux](https://www.g2.com/products/red-hat-enterprise-linux/reviews) — 4.6/5 stars (977 reviews) - [Windows 7](https://www.g2.com/products/windows-7/reviews) — 4.2/5 stars (901 reviews) - [macOS Sierra](https://www.g2.com/products/apple-macos-sierra/reviews) — 4.5/5 stars (483 reviews) - [Oracle Linux](https://www.g2.com/products/oracle-linux/reviews) — 4.4/5 stars (348 reviews) - [Kali Linux](https://www.g2.com/products/kali-linux/reviews) — 4.5/5 stars (243 reviews) - [Android](https://www.g2.com/products/android/reviews) — 4.6/5 stars (1280 reviews) - [Fedora](https://www.g2.com/products/fedora/reviews) — 4.4/5 stars (214 reviews) - [Linux Mint](https://www.g2.com/products/linux-mint/reviews) — 4.5/5 stars (189 reviews) - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) — 4.6/5 stars (1580 reviews) ### Alternatives to ServiceNow IT Service Management - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4581 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (280 reviews) - [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (615 reviews) --- ## Top Discussions ### CentOS - Title: [how can I install and use CentOS](https://www.g2.com/discussions/how-can-i-install-and-use-centos) — 1 comment, 1 upvote > **Top comment:** "First download centos from the official repo. Later you can install by booting up your computer/laptop with centos iso image." - Title: [How to install package?](https://www.g2.com/discussions/how-to-install-package) — 1 comment, 1 upvote > **Top comment:** "For install package use command : yum install <package_name>" - Title: [Bolehkah ini digunakan untuk acara pembelajaran?](https://www.g2.com/discussions/can-this-be-used-for-learning-events) — 1 comment, 1 upvote > **Top comment:** "Yes. You can run Moodle, or other learning management system (LMS) products on CentOS Linux, or event management software. There is a rich set of open source..." - Title: [Where did you go to learn how to use CentOS?](https://www.g2.com/discussions/51381-where-did-you-go-to-learn-how-to-use-centos) — 1 comment, 1 upvote > **Top comment:** "At my first job organization. Some learning forums like stackexchange, tldp, the Linux Foundation etc..., " - Title: [How can I acheive client isolation ?](https://www.g2.com/discussions/how-can-i-acheive-client-isolation) — 1 comment, 1 upvote > **Top comment:** "When I was learning about client isolation I found this web article very helpful. I hope it will help you. ..." ### ServiceNow IT Service Management - Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...." - Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments > **Top comment:** "Industries used in Healthcare Financial services Government Manufacturing Telecommunications Education Platform can also be used for..." - Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..." - Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL: It allows us to develop an evident capability model that coordinates with enterprise..." - Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/centos-vs-servicenow-it-service-management)