# CentOS vs Jira Service Management Comparison | | CentOS | Jira Service Management | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | | **Total Reviews** | 426 | 981 | | **Largest Market Segment** | Mid-Market (38.4% of reviews) | Mid-Market (43.1% of reviews) | | **Entry Level Price** | No pricing available | 0/agent/month | --- ## Top Pros & Cons ### CentOS Pros: - Reliability (16 reviews) - Stability (14 reviews) Cons: - Outdated Technology (7 reviews) - Lack of Support (5 reviews) ### Jira Service Management Pros: - Ease of Use (46 reviews) - Integrations (32 reviews) Cons: - Learning Curve (33 reviews) - Complexity (28 reviews) --- ## Ratings Comparison | Rating | CentOS | Jira Service Management | |---|---|---| | **Meets Requirements** | 9.1 (342 reviews) | 8.7 (867 reviews) | | **Ease of Use** | 8.5 (343 reviews) | 8.2 (874 reviews) | | **Ease of Setup** | 8.6 (220 reviews) | 8.0 (480 reviews) | | **Ease of Admin** | 8.5 (204 reviews) | 8.0 (366 reviews) | | **Quality of Support** | 8.1 (286 reviews) | 8.4 (750 reviews) | | **Has the product been a good partner in doing business?** | 8.7 (161 reviews) | 8.7 (343 reviews) | | **Product Direction (% positive)** | 8.3 (321 reviews) | 8.7 (832 reviews) | --- ## Pricing ### CentOS #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Jira Service Management #### Entry-Level Pricing Plan: Free Price: 0 /agent/month Description: For small teams starting with a service desk. Up to 3 agents for free. [Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **CentOS** | N/A | N/A | | **Jira Service Management** | 8.6/10 | 103 | #### Ticket and Case Management | Feature | CentOS | Jira Service Management | |---|---|---| | **Ticket creation user experience** | Not enough data | 9.0 (85 reviews) | | **Ticket response user experience** | Not enough data | 9.1 (81 reviews) | | **Workflow** | Not enough data | 8.9 (85 reviews) | | **Response Automation** | Not enough data | 8.9 (80 reviews) | | **SLA Management** | Not enough data | 8.8 (82 reviews) | | **Attachments/Screencasts** | Not enough data | 8.8 (82 reviews) | | **Ticket Collaboration** | Not enough data | 9.2 (81 reviews) | | **Customer and Contacts Database** | Not enough data | 8.5 (77 reviews) | #### Generative AI | Feature | CentOS | Jira Service Management | |---|---|---| | **AI Text Generation** | Not enough data | 7.9 (54 reviews) | | **AI Text Summarization** | Not enough data | 7.9 (53 reviews) | #### Agentic AI - Help Desk | Feature | CentOS | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.3 (41 reviews) | | **Natural Language Interaction** | Not enough data | 8.5 (40 reviews) | | **Proactive Assistance** | Not enough data | 8.3 (40 reviews) | #### Communication Channels | Feature | CentOS | Jira Service Management | |---|---|---| | **Customer Portal** | Not enough data | 8.9 (81 reviews) | | **Email to Case** | Not enough data | 8.9 (80 reviews) | | **Chat/Live Support** | Not enough data | 8.3 (73 reviews) | | **Social Integration** | Not enough data | 8.1 (71 reviews) | | **Voice** | Not enough data | 7.9 (68 reviews) | #### Platform | Feature | CentOS | Jira Service Management | |---|---|---| | **Mobile User Support** | Not enough data | 8.1 (84 reviews) | | **Customization ** | Not enough data | 8.4 (86 reviews) | | **User, Role, and Access Management** | Not enough data | 8.9 (89 reviews) | | **Integration** | Not enough data | 8.8 (84 reviews) | | **Reporting** | Not enough data | 8.7 (84 reviews) | | **Dashboards** | Not enough data | 8.7 (81 reviews) | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **CentOS** | N/A | N/A | | **Jira Service Management** | 8.7/10 | 204 | #### Administration | Feature | CentOS | Jira Service Management | |---|---|---| | **Change Management** | Not enough data | 8.9 (166 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.5 (160 reviews) ✓ Verified | | **Reports & Analytics** | Not enough data | 8.9 (171 reviews) ✓ Verified | #### Service Desk | Feature | CentOS | Jira Service Management | |---|---|---| | **Help Desk** | Not enough data | 8.9 (178 reviews) ✓ Verified | | **Incident Reports** | Not enough data | 8.8 (178 reviews) ✓ Verified | | **Process Workflow** | Not enough data | 8.8 (179 reviews) ✓ Verified | #### Management | Feature | CentOS | Jira Service Management | |---|---|---| | **Reporting** | Not enough data | 9.0 (154 reviews) ✓ Verified | | **Administration Console** | Not enough data | 8.9 (147 reviews) ✓ Verified | | **Access Management** | Not enough data | 8.7 (148 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.6 (144 reviews) ✓ Verified | | **Policy Dictation** | Not enough data | 8.6 (139 reviews) ✓ Verified | #### Functionality | Feature | CentOS | Jira Service Management | |---|---|---| | **Ticketing System** | Not enough data | 9.2 (160 reviews) ✓ Verified | | **Performance Logging** | Not enough data | 8.8 (150 reviews) | | **Alerting** | Not enough data | 8.7 (154 reviews) ✓ Verified | | **Automation** | Not enough data | 8.9 (154 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | CentOS | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.3 (80 reviews) | | **Multi-step Planning** | Not enough data | 8.5 (79 reviews) | | **Cross-system Integration** | Not enough data | 8.4 (82 reviews) | | **Adaptive Learning** | Not enough data | 8.3 (79 reviews) | | **Natural Language Interaction** | Not enough data | 8.3 (80 reviews) | | **Proactive Assistance** | Not enough data | 8.1 (80 reviews) | | **Decision Making** | Not enough data | 8.3 (81 reviews) | ### Incident Management | Product | Score | Reviews | |---|---|---| | **CentOS** | N/A | N/A | | **Jira Service Management** | 8.7/10 | 164 | #### Monitoring | Feature | CentOS | Jira Service Management | |---|---|---| | **Constant Monitoring** | Not enough data | 8.9 (145 reviews) ✓ Verified | | **Timely Alerts** | Not enough data | 9.0 (149 reviews) ✓ Verified | | **TIcket Accuracy** | Not enough data | 9.1 (147 reviews) ✓ Verified | | **AI Monitoring** | Not enough data | 8.5 (69 reviews) | #### Management Tools | Feature | CentOS | Jira Service Management | |---|---|---| | **Ticket Assignment** | Not enough data | 9.1 (150 reviews) ✓ Verified | | **Standardization** | Not enough data | 9.0 (148 reviews) ✓ Verified | | **Lifecycle Visualization** | Not enough data | 9.0 (135 reviews) ✓ Verified | #### Generative AI | Feature | CentOS | Jira Service Management | |---|---|---| | **AI Text Generation** | Not enough data | 8.0 (76 reviews) | | **AI Text Summarization** | Not enough data | 8.3 (74 reviews) | #### Agentic AI - Incident Management | Feature | CentOS | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.3 (60 reviews) | | **Multi-step Planning** | Not enough data | 8.4 (60 reviews) | | **Cross-system Integration** | Not enough data | 8.5 (59 reviews) | | **Adaptive Learning** | Not enough data | 8.6 (60 reviews) | | **Natural Language Interaction** | Not enough data | 8.6 (60 reviews) | | **Proactive Assistance** | Not enough data | 8.6 (60 reviews) | | **Decision Making** | Not enough data | 8.5 (60 reviews) | ### IT Alerting | Product | Score | Reviews | |---|---|---| | **CentOS** | N/A | N/A | | **Jira Service Management** | 8.6/10 | 25 | #### Generative AI | Feature | CentOS | Jira Service Management | |---|---|---| | **AI Text Generation** | Not enough data | 8.3 (25 reviews) | #### Agentic AI - IT Alerting | Feature | CentOS | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.4 (24 reviews) | | **Multi-step Planning** | Not enough data | 8.7 (24 reviews) | | **Cross-system Integration** | Not enough data | 9.0 (24 reviews) | | **Adaptive Learning** | Not enough data | 8.5 (24 reviews) | | **Natural Language Interaction** | Not enough data | 8.5 (24 reviews) | | **Proactive Assistance** | Not enough data | 8.7 (24 reviews) | | **Decision Making** | Not enough data | 8.7 (24 reviews) | ### Operating System | Product | Score | Reviews | |---|---|---| | **CentOS** | 8.8/10 | 26 | | **Jira Service Management** | N/A | N/A | #### Memory Management - Operating System | Feature | CentOS | Jira Service Management | |---|---|---| | **RAM management** | 9.2 (19 reviews) | Not enough data | #### Device Management - Operating System | Feature | CentOS | Jira Service Management | |---|---|---| | **I/O management** | 9.0 (19 reviews) | Not enough data | #### Backup and Recovery - Operating System | Feature | CentOS | Jira Service Management | |---|---|---| | **Data backup** | 8.2 (14 reviews) | Not enough data | #### Error Detection - Operating System | Feature | CentOS | Jira Service Management | |---|---|---| | **System operations monitoring** | 8.8 (20 reviews) | Not enough data | ### AWS Marketplace | Product | Score | Reviews | |---|---|---| | **CentOS** | N/A | N/A | | **Jira Service Management** | N/A | N/A | #### Agentic AI - AWS Marketplace | Feature | CentOS | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **CentOS** | N/A | N/A | | **Jira Service Management** | 8.4/10 | 363 | #### Incident Management | Feature | CentOS | Jira Service Management | |---|---|---| | **Automate Ticket Routing** | Not enough data | 8.7 (308 reviews) | | **Ticket Prioritization** | Not enough data | 8.8 (314 reviews) | | **Ticket Notifications** | Not enough data | 8.8 (328 reviews) | | **Knowledge Base** | Not enough data | 8.5 (281 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 8.5 (275 reviews) | #### Reporting | Feature | CentOS | Jira Service Management | |---|---|---| | **Dashboards** | Not enough data | 8.5 (312 reviews) | | **Time Tracking** | Not enough data | 8.4 (301 reviews) | | **Surveys** | Not enough data | 8.2 (231 reviews) | #### Access & Usability | Feature | CentOS | Jira Service Management | |---|---|---| | **Mobile** | Not enough data | 8.1 (226 reviews) | | **Self Service** | Not enough data | 8.6 (282 reviews) | | **Active Directory** | Not enough data | 8.5 (235 reviews) | | **Multi-Channel Access** | Not enough data | 8.4 (232 reviews) | #### Agentic AI - Service Desk | Feature | CentOS | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.2 (73 reviews) | | **Multi-step Planning** | Not enough data | 8.2 (73 reviews) | | **Cross-system Integration** | Not enough data | 8.4 (76 reviews) | | **Adaptive Learning** | Not enough data | 8.5 (73 reviews) | | **Natural Language Interaction** | Not enough data | 8.3 (72 reviews) | | **Proactive Assistance** | Not enough data | 8.4 (73 reviews) | | **Decision Making** | Not enough data | 8.6 (73 reviews) | --- ## Categories **Unique to CentOS (2):** [Operating Systems](https://www.g2.com/categories/operating-system), [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace) **Unique to Jira Service Management (5):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Help Desk Software](https://www.g2.com/categories/help-desk) --- ## Reviewer Demographics ### By Company Size | Segment | CentOS | Jira Service Management | |---|---|---| | **Small-Business** | 31.7% | 19.0% | | **Mid-Market** | 38.4% | 43.1% | | **Enterprise** | 30.0% | 37.9% | ### By Industry #### CentOS - **Information Technology and Services:** 30.2% - **Computer Software:** 15.7% - **Computer & Network Security:** 5.7% - **Telecommunications:** 4.2% - **Internet:** 3.7% - **Higher Education:** 3.0% - **Financial Services:** 2.7% - **Research:** 1.7% - **Program Development:** 1.5% - **Education Management:** 1.2% - **Other:** 30.2% #### Jira Service Management - **Information Technology and Services:** 30.9% - **Computer Software:** 16.3% - **Financial Services:** 5.0% - **Internet:** 4.4% - **Telecommunications:** 3.2% - **Marketing and Advertising:** 2.9% - **Banking:** 1.8% - **Retail:** 1.8% - **Computer & Network Security:** 1.7% - **Hospital & Health Care:** 1.7% - **Other:** 30.4% --- ## Alternatives ### Alternatives to CentOS - [Ubuntu](https://www.g2.com/products/ubuntu/reviews) — 4.5/5 stars (2393 reviews) - [Red Hat Enterprise Linux](https://www.g2.com/products/red-hat-enterprise-linux/reviews) — 4.6/5 stars (975 reviews) - [Windows 7](https://www.g2.com/products/windows-7/reviews) — 4.2/5 stars (896 reviews) - [macOS Sierra](https://www.g2.com/products/apple-macos-sierra/reviews) — 4.5/5 stars (484 reviews) - [Oracle Linux](https://www.g2.com/products/oracle-linux/reviews) — 4.4/5 stars (347 reviews) - [Kali Linux](https://www.g2.com/products/kali-linux/reviews) — 4.5/5 stars (243 reviews) - [Android](https://www.g2.com/products/android/reviews) — 4.6/5 stars (1273 reviews) - [Fedora](https://www.g2.com/products/fedora/reviews) — 4.4/5 stars (212 reviews) - [Linux Mint](https://www.g2.com/products/linux-mint/reviews) — 4.5/5 stars (189 reviews) - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) — 4.6/5 stars (1569 reviews) ### Alternatives to Jira Service Management - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1867 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1157 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (954 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews) --- ## Top Discussions ### CentOS - Title: [how can I install and use CentOS](https://www.g2.com/discussions/how-can-i-install-and-use-centos) — 1 comment, 1 upvote > **Top comment:** "First download centos from the official repo. Later you can install by booting up your computer/laptop with centos iso image." - Title: [How to install package?](https://www.g2.com/discussions/how-to-install-package) — 1 comment, 1 upvote > **Top comment:** "For install package use command : yum install <package_name>" - Title: [Bolehkah ini digunakan untuk acara pembelajaran?](https://www.g2.com/discussions/can-this-be-used-for-learning-events) — 1 comment, 1 upvote > **Top comment:** "Yes. You can run Moodle, or other learning management system (LMS) products on CentOS Linux, or event management software. There is a rich set of open source..." - Title: [Where did you go to learn how to use CentOS?](https://www.g2.com/discussions/51381-where-did-you-go-to-learn-how-to-use-centos) — 1 comment, 1 upvote > **Top comment:** "At my first job organization. Some learning forums like stackexchange, tldp, the Linux Foundation etc..., " - Title: [How can I acheive client isolation ?](https://www.g2.com/discussions/how-can-i-acheive-client-isolation) — 1 comment, 1 upvote > **Top comment:** "When I was learning about client isolation I found this web article very helpful. I hope it will help you. ..." ### Jira Service Management - Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process" - Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..." - Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment > **Top comment:** "Connect with various spocs to solve a problem " - Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..." - Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/centos-vs-jira-service-management)