Introducing G2.ai, the future of software buying.Try now
Compare Centiment and SurveyMonkey 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Assembly
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Quizell
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Alchemer Survey
Visit Website
At a Glance
Market Segments
Small-Business (52.8% of reviews)
Small-Business (36.3% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Centiment
Star Rating
(130)4.9 out of 5
Market Segments
Small-Business (52.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CentimentSurveyMonkey
Star Rating
(23,267)4.4 out of 5
Market Segments
Small-Business (36.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey excels in its "Survey Builder" feature, providing a user-friendly interface that allows for easy creation of surveys, while Centiment's survey builder is noted to be slightly less intuitive, with reviewers mentioning a steeper learning curve.
- Reviewers mention that Centiment shines in "Feedback Analysis," particularly with its "Sentiment Analysis" capabilities, which are rated higher than SurveyMonkey's, indicating that users find Centiment's tools more effective for understanding customer emotions.
- G2 users highlight that SurveyMonkey offers a wider variety of "Question Types," which allows for more diverse survey designs, whereas Centiment's offerings in this area are seen as comparable but not as extensive.
- Users on G2 report that Centiment's "Quality of Support" is exceptional, with many reviewers praising the responsiveness and helpfulness of the support team, while SurveyMonkey's support is rated lower, with some users expressing frustration over response times.
- Reviewers mention that SurveyMonkey's "Survey Distribution" options are robust, allowing for easy sharing across multiple platforms, while Centiment's distribution features, although effective, are perceived as less versatile.
- Users say that Centiment's "Branching/Skip Logic" feature is particularly strong, allowing for more customized survey paths, which enhances user experience, while SurveyMonkey's similar feature is rated lower, indicating less flexibility in survey flow.
Pricing
Entry-Level Pricing
Centiment
No pricing availableSurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Centiment
No trial information availableSurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.7
84
9.0
20,448
Ease of Use
9.5
88
9.2
20,560
Ease of Setup
9.4
50
9.0
7,899
Ease of Admin
9.9
35
8.9
7,581
Quality of Support
9.8
84
8.6
14,496
Has the product been a good partner in doing business?
10.0
46
8.8
6,630
Product Direction (% positive)
9.1
79
7.7
20,011
Features by Category
Feedback Management
Not enough data
7.7
145
Not enough data
8.0
143
Not enough data
8.1
144
Feedback Analysis
Not enough data
8.1
141
Not enough data
7.9
140
Not enough data
7.6
136
Feedback Sources
Not enough data
8.1
142
Not enough data
8.9
142
Not enough data
7.8
138
Not enough data
7.7
137
Generative AI
Not enough data
7.3
130
Not enough data
7.6
84
Survey Management
9.0
35
9.0
1366
9.0
35
8.9
1395
8.6
30
8.6
1315
9.1
39
8.8
1358
Survey Customization
9.2
38
8.5
1142
8.3
30
8.2
1176
7.9
30
8.1
1069
8.0
29
8.1
896
Survey Insights
8.8
31
8.6
1303
8.1
26
8.0
925
9.0
38
8.5
1238
9.0
26
8.4
1128
Agentic AI - Survey
Not enough data
7.6
144
Not enough data
7.7
143
Not enough data
7.9
144
Customization
Not enough data
8.6
205
Not enough data
8.3
189
Not enough data
8.7
210
Not enough data
8.6
217
Additional Functionality
Not enough data
8.3
171
Not enough data
7.7
150
Not enough data
8.3
194
Not enough data
7.8
149
Not enough data
8.6
199
Categories
Categories
Shared Categories
Centiment and SurveyMonkey are categorized as Survey
Unique Categories
Centiment has no unique categories
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Reviews
Reviewers' Company Size
Centiment
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
16.0%
Marketing and Advertising
10.4%
Research
8.0%
Computer Software
8.0%
Market Research
4.8%
Other
52.8%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
Centiment has no discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
