# Centiment vs SurveyMonkey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user-friendliness, with many users highlighting its intuitive interface for creating, sharing, and analyzing surveys. One user mentioned, "I like how easy SurveyMonkey makes it to create, share, and analyze surveys, especially with its improved reporting and insights features."
- **Users say** that Centiment stands out for its exceptional customer service, with feedback praising the responsiveness and friendliness of the support team. A user noted, "The support I got from Alex Kearney was the best service I have gotten from a tech company ever."
- **Reviewers mention** that SurveyMonkey's benchmark comparison feature is particularly valuable, allowing users to see how their scores stack up against similar organizations. This feature has been highlighted as a key reason for its popularity among small businesses.
- **According to verified reviews** , Centiment offers a straightforward pricing model, which users appreciate for its transparency. One user remarked on the "straightforward and transparent" pricing, making it easier for businesses to budget for their survey needs.
- **G2 reviewers report** that while both platforms provide robust survey-building capabilities, Centiment's templates make it easy to launch new surveys quickly. A user mentioned, "Easy to open a new survey with templates," which can be a significant time-saver for users.
- **Users say** that SurveyMonkey has a much larger user base and a wealth of resources, as evidenced by its high number of reviews. This extensive feedback contributes to a more reliable understanding of its performance, with many users appreciating the variety of question types and distribution methods available.



---
## Frequently Asked Questions

### What is the difference between SurveyMonkey vs Centiment?

Centiment stands out from SurveyMonkey with higher reviewer ratings, stronger support, and superior ease of setup, while SurveyMonkey is more widely reviewed and recognized for its ease of use.

| [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | [Centiment](https://www.g2.com/products/centiment/reviews) |
| --- | --- |
| 4.4/5 (23,901 reviews) | 4.9/5 (135 reviews) |
| Small-Business | Small-Business |
| 9.0 | 9.3 |
| 8.5 | 9.8 |
| Ease of Use (375 all-time mentions) | Customer Support (7 all-time mentions) |



### How do the pricing models of SurveyMonkey and Centiment compare?

Centiment is rated higher for price and value satisfaction than SurveyMonkey, making it the stronger value according to G2 reviewers.

- **SurveyMonkey:** Reviewers frequently cite pricing as a trade-off, with 116 all-time mentions of it being expensive and noting that advanced features are often locked behind higher-tier plans.
- **Centiment:** Reviewers describe Centiment's pricing as straightforward, transparent, and cost-effective, with several noting it is more affordable than competitors and delivers high-quality results for the price.
- **Switching reasons:** Recent reviews highlight that buyers move to Centiment for transparent pricing and better value, especially when seeking high-quality support and audience targeting.



### What are the best alternatives to SurveyMonkey and Centiment?

The top three alternatives to SurveyMonkey and Centiment are SurveySparrow, Jotform, and Qualtrics Market Research.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5 (23,901 reviews) | Small-Business | Pricing can be expensive for advanced features | Ease of Use (375 all-time mentions) |
| [Centiment](https://www.g2.com/products/centiment/reviews) | 4.9/5 (135 reviews) | Small-Business | Transparent and cost-effective pricing | Customer Support (7 all-time mentions) |
| [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) | 4.4/5 (2,067 reviews) | Small-Business | — | User-friendly interface |
| [Jotform](https://www.g2.com/products/jotform/reviews) | 4.7/5 (5,425 reviews) | Small-Business | — | Flexible form creation |
| [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) | 4.4/5 (3,018 reviews) | Enterprise | — | Advanced analytics |



### Which Survey features should I prioritize when comparing SurveyMonkey and Centiment?

Buyers should prioritize ease of use, customization, analytics and reporting, integrations, and customer support when comparing SurveyMonkey and Centiment.

- **Ease of Use:** SurveyMonkey (9.2), Centiment (9.5); 375 all-time mentions for SurveyMonkey, 7 for Centiment.
- **Customization:** SurveyMonkey (61 all-time mentions), Centiment (1 all-time mention); reviewers note more limited customization in both, but SurveyMonkey is cited more frequently for this feature.
- **Analytics and Reporting:** SurveyMonkey is frequently praised for analytics dashboards and insights generation (59 all-time mentions); Centiment reviewers highlight simple analytics and actionable insights.
- **Integrations:** SurveyMonkey (53 all-time mentions), Centiment (2 all-time mentions); SurveyMonkey is more frequently cited for integrations.
- **Customer Support:** SurveyMonkey (73 all-time mentions), Centiment (7 all-time mentions); Centiment scores higher on Quality of Support (9.8 vs 8.5).



### What are the pros and cons of SurveyMonkey vs Centiment?

Centiment's headline strength is customer support, while SurveyMonkey's is ease of use.

- **SurveyMonkey strengths:** Ease of use (375 all-time mentions), intuitive interface (120), templates (88), features (86), integrations (53), and insights generation (59).
- **SurveyMonkey trade-offs:** Expensive pricing (116), limitations and restricted features (91), limited customization (62), and poor visualization (33).
- **Centiment strengths:** Customer support (7 all-time mentions), ease of use (7), helpful setup (6), intuitive and quick setup (3), and cost-effectiveness.
- **Centiment trade-offs:** Some reviewers mention higher costs for large-scale or niche surveys (3), a learning curve (2), and limited customization (1).



### Is SurveyMonkey or Centiment better for small businesses?

Centiment is the better fit for small businesses, with higher satisfaction scores and strong small-business reviewer sentiment.

- **SurveyMonkey:** Largest segment is Small-Business; reviewers appreciate its ease of use and templates but frequently cite pricing as a concern for small teams.
- **Centiment:** Largest segment is Small-Business; reviewers highlight transparent pricing, exceptional support, and ease of setup as key benefits for small business users.



### Which Survey platform has better integrations?

SurveyMonkey is favored for integrations, with more frequent reviewer mentions and a broader range of cited integrations.

- **SurveyMonkey:** Integrations are cited in 53 all-time reviews, with recent mentions of Google Sheets and Outlook integration.
- **Centiment:** Integrations are mentioned in 2 all-time reviews, with recent reviewers noting integration with Qualtrics.



### How do SurveyMonkey and Centiment compare on customer support?

Centiment outperforms SurveyMonkey on Quality of Support by a significant margin, with a 1.3-point higher score (9.8 vs 8.5).

- **SurveyMonkey:** Reviewers describe support as generally helpful but note occasional slow response times and technical limitations.
- **Centiment:** Reviewers consistently praise Centiment's customer support as responsive, friendly, and proactive, with multiple mentions of exceptional service and guidance throughout the survey process.



### Which is easier to implement, SurveyMonkey or Centiment?

Centiment leads SurveyMonkey on Ease of Setup, with a 0.3-point advantage (9.3 vs 9.0).

- **SurveyMonkey:** Reviewers highlight quick and straightforward setup, with many citing ease of onboarding and initial survey creation.
- **Centiment:** Reviewers consistently describe setup as very easy, beginner-friendly, and fast, with strong support available for onboarding and campaign launch.



### Which product has better Surveys?

Centiment is rated higher for Surveys, with stronger scores and reviewer sentiment on survey quality and effectiveness.

- **SurveyMonkey:** Surveys are the most frequently cited feature (375 all-time mentions for ease of use), with a Meets Requirements score of 9.0 and reviewers praising templates, customization, and analytics.
- **Centiment:** Surveys are highlighted for quality, actionable insights, and audience targeting, with a Meets Requirements score of 9.7 and reviewers noting high-quality panels and effective survey administration.



| | Centiment | SurveyMonkey | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 134 | 24,030 | 

---
## Top Pros & Cons

### Centiment

Pros:
- Helpful (11 reviews)
- Customer Support (9 reviews)

Cons:
- Expensive (3 reviews)
- Survey Issues (3 reviews)

### SurveyMonkey

Pros:
- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

---
## Ratings Comparison
| Rating | Centiment | SurveyMonkey | 
|---|---|---|
  | **Meets Requirements** | 9.7 (85 reviews) | 9.0 (21063 reviews) | 
  | **Ease of Use** | 9.5 (90 reviews) | 9.2 (21206 reviews) | 
  | **Ease of Setup** | 9.4 (53 reviews) | 9.0 (8555 reviews) | 
  | **Ease of Admin** | 9.9 (35 reviews) | 8.9 (7903 reviews) | 
  | **Quality of Support** | 9.9 (84 reviews) | 8.5 (14900 reviews) | 
  | **Has the product been a good partner in doing business?** | 10.0 (46 reviews) | 8.8 (6932 reviews) | 
  | **Product Direction (% positive)** | 9.1 (79 reviews) | 7.7 (20528 reviews) | 

---
## Pricing

### Centiment

#### Entry-Level Pricing

Plan: Professional plan

Price: $450.00 10 Seats Per Month

Key Features:
- AI builder assistant
- CX metrics: NPS & CSAT
- Advanced branching and logic

[Learn more about Centiment](https://www.g2.com/products/centiment/reviews)

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Centiment** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Additional Functionality

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Centiment** | N/A | N/A |
| **SurveyMonkey** | 8.0/10 | 422 |

#### Feedback Management

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Tagging** | Not enough data | 7.9 (163 reviews) | 
| **Segmentation** | Not enough data | 8.3 (165 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.2 (237 reviews) | 

#### Feedback Analysis

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.2 (159 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.0 (154 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 7.9 (152 reviews) | 

#### Feedback Sources

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.2 (156 reviews) | 
| **Surveys** | Not enough data | 9.3 (350 reviews) | 
| **Social Media** | Not enough data | 7.8 (138 reviews) | 
| **Customer Service Channels** | Not enough data | 7.7 (136 reviews) | 

#### Generative AI

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (151 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (90 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Centiment** | 8.7/10 | 52 |
| **SurveyMonkey** | 8.4/10 | 1914 |

#### Survey Management

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Survey Builder** | 9.1 (37 reviews) | 9.1 (1616 reviews) | 
| **Customizable Questions** | 9.1 (37 reviews) | 8.9 (1497 reviews) | 
| **Templates** | 8.6 (31 reviews) | 8.6 (1375 reviews) | 
| **Survey Distribution** | 9.1 (39 reviews) | 8.9 (1480 reviews) | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Site Intercept Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Question Branching** | 9.2 (39 reviews) | 8.5 (1187 reviews) | 
| **Branding** | 8.3 (30 reviews) | 8.2 (1224 reviews) | 
| **Multimedia Support** | 8.0 (31 reviews) | 8.1 (1061 reviews) | 
| **Multilingual Surveys** | 8.0 (29 reviews) | 8.1 (904 reviews) | 

#### Survey Insights

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Reporting & Analytics** | 8.9 (32 reviews) | 8.6 (1494 reviews) | 
| **BI Tools Integration** | 8.1 (26 reviews) | 8.0 (942 reviews) | 
| **Data Exporting** | 9.1 (39 reviews) | 8.5 (1298 reviews) | 
| **Permissions** | 9.0 (26 reviews) | 8.4 (1139 reviews) | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Presentation Tools** | Not enough data | Not enough data | 
| **Data Analysis Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.6 (143 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (155 reviews) | 
| **Decision Making** | Not enough data | 8.1 (154 reviews) | 
| **Dynamic Content** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Single Sign On** | Not enough data | Not enough data | 
| **Phone Polling** | Not enough data | Not enough data | 
| **Online Polling** | Not enough data | Not enough data | 
| **Support Audio/Images/Video** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | 9.3 (7 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 
| **Word Clouds** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 
| **Q&A Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Cleansing** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **URL Customization** | Not enough data | Not enough data | 
| **Question Piping** | Not enough data | Not enough data | 
| **Offline Response Collection** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Response Validation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Response Quotas** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Randomization** | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Centiment** | N/A | N/A |
| **SurveyMonkey** | 8.6/10 | 370 |

#### Customization

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.8 (233 reviews) | 
| **Conditional Logic** | Not enough data | 8.5 (235 reviews) | 
| **Multi-page Forms** | Not enough data | 8.8 (231 reviews) | 
| **Design** | Not enough data | 8.4 (277 reviews) | 
| **Forms Creation & Design** | Not enough data | 10.0 (18 reviews) | 

#### Additional Functionality

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.3 (171 reviews) | 
| **Offline Capability** | Not enough data | 7.7 (146 reviews) | 
| **Notifications** | Not enough data | 8.4 (213 reviews) | 
| **Payments** | Not enough data | 7.7 (146 reviews) | 
| **Mobile Forms** | Not enough data | 8.6 (209 reviews) | 
| **Customizable Forms** | Not enough data | 8.0 (5 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Content Publishing Options** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | 9.4 (8 reviews) | 
| **Content Library** | Not enough data | Not enough data | 
| **Document Classification** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | Not enough data | Not enough data | 
| **Autofill** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | 9.0 (5 reviews) | 
| **Convert to PDF** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Media Library** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Full Text Search** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | 10.0 (13 reviews) | 
| **Data Import/Export** | Not enough data | 8.5 (14 reviews) | 
| **Forms Management** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | 7.9 (7 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Centiment** | N/A | N/A |
| **SurveyMonkey** | 8.7/10 | 65 |

#### Survey Design - Consumer Insights Platforms

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | 9.2 (17 reviews) | 
| **AI Smart Probes** | Not enough data | Not enough data | 
| **Question Branching** | Not enough data | 8.2 (14 reviews) | 
| **Conditional Logic** | Not enough data | 8.8 (10 reviews) | 

#### Audience Access - Consumer Insights Platforms

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | 9.7 (5 reviews) | 
| **Consumer Panels** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Rapid Research** | Not enough data | 9.3 (9 reviews) | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | 7.3 (5 reviews) | 
| **Qualitative Research Support** | Not enough data | 9.3 (5 reviews) | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | 8.6 (6 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Customizable Questions** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | 8.9 (6 reviews) | 
| **Surveys & Feedback** | Not enough data | 9.7 (6 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Face-to-Face** | Not enough data | Not enough data | 
| **Survey Sample Management** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | 10.0 (5 reviews) | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | 6.9 (6 reviews) | 
| **Monitoring** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | 7.6 (14 reviews) | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Phone-Based** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Panel Management** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Paper-Based** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | 9.8 (7 reviews) | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Statistical Analysis** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)


**Unique to SurveyMonkey (3):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Centiment | SurveyMonkey | 
|---|---|---|
| **Small-Business** | 53.5% | 36.8% | 
| **Mid-Market** | 30.7% | 34.2% | 
| **Enterprise** | 15.7% | 29.0% | 

### By Industry

#### Centiment

- **Higher Education:** 16.5%
- **Marketing and Advertising:** 10.2%
- **Computer Software:** 7.9%
- **Research:** 7.9%
- **Market Research:** 5.5%
- **Consumer Goods:** 4.7%
- **Financial Services:** 3.9%
- **Information Technology and Services:** 3.9%
- **Management Consulting:** 3.1%
- **E-Learning:** 2.4%
- **Other:** 33.9%

#### SurveyMonkey

- **Education Management:** 8.4%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.0%
- **Non-Profit Organization Management:** 4.9%
- **Information Technology and Services:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.5%

---
## Alternatives

### Alternatives to Centiment

- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3019 reviews)
- [Pollfish](https://www.g2.com/products/pollfish/reviews) — 4.6/5 stars (57 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (958 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2067 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (527 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1051 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1014 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1161 reviews)
- [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) — 4.4/5 stars (1039 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5631 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2067 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5631 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3019 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1051 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1014 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (958 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (475 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.4/5 stars (425 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)

---
## Top Discussions

### Centiment

- Title: [What is Centiment used for?](https://www.g2.com/discussions/what-is-centiment-used-for) — 1 comment
  > **Top comment:** "Centiment is primarily used as a market research audience platform & survey solution focused on sourcing real"

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/centiment-vs-surveymonkey)