# Centiment vs SurveyMonkey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user-friendliness, with many users appreciating its intuitive drag-and-drop interface and clean design. One user noted, "I find SurveyMonkey easy to use," highlighting its accessibility for creating effective surveys quickly.
- **Users say** that Centiment shines in providing structured feedback efficiently, allowing users to convert responses into actionable insights without a complicated setup. This capability is particularly praised by users who value streamlined research workflows.
- **According to verified reviews** , SurveyMonkey has a significantly higher overall satisfaction score, reflecting its strong market presence and user trust. Reviewers frequently mention the platform's balance between simplicity and professional-grade features, making it suitable for a wide range of users.
- **Reviewers mention** that while Centiment offers excellent support, with one user calling it "the best service I have gotten from a tech company ever," SurveyMonkey's extensive user base and resources provide a more robust community for troubleshooting and shared experiences.
- **Users highlight** that SurveyMonkey's initial setup is straightforward, with many finding it easy to navigate and implement. In contrast, while Centiment is praised for its template options, some users may find it less intuitive for first-time survey creators.
- **G2 reviewers note** that both platforms offer strong survey-building capabilities, but SurveyMonkey's extensive library of templates and features like post-survey screenshots provide added value that enhances the user experience, making it a preferred choice for many.



| | Centiment | SurveyMonkey | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 134 | 23,555 | 
| **Largest Market Segment** | Small-Business (52.8% of reviews) | Small-Business (36.5% of reviews) | 
| **Entry Level Price** | $450.00 10 Seats Per Month | Contact Us | 

---
## Top Pros & Cons

### Centiment

Pros:
- Customer Support (7 reviews)
- Ease of Use (7 reviews)

Cons:
- Expensive (3 reviews)
- Learning Curve (2 reviews)

### SurveyMonkey

Pros:
- Ease of Use (375 reviews)
- Ease of Creation (170 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

---
## Ratings Comparison
| Rating | Centiment | SurveyMonkey | 
|---|---|---|
  | **Meets Requirements** | 9.7 (85 reviews) | 9.0 (20682 reviews) | 
  | **Ease of Use** | 9.5 (90 reviews) | 9.2 (20800 reviews) | 
  | **Ease of Setup** | 9.4 (53 reviews) | 9.0 (8135 reviews) | 
  | **Ease of Admin** | 9.9 (35 reviews) | 8.9 (7621 reviews) | 
  | **Quality of Support** | 9.9 (84 reviews) | 8.6 (14675 reviews) | 
  | **Has the product been a good partner in doing business?** | 10.0 (46 reviews) | 8.8 (6671 reviews) | 
  | **Product Direction (% positive)** | 9.1 (80 reviews) | 7.7 (20222 reviews) | 

---
## Pricing

### Centiment

#### Entry-Level Pricing

Plan: Professional plan

Price: $450.00 10 Seats Per Month

Key Features:
- AI builder assistant
- CX metrics: NPS & CSAT
- Advanced branching and logic

[Learn more about Centiment](https://www.g2.com/products/centiment/reviews)

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Centiment** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 195 |

#### Feedback Management

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Tagging** | Not enough data | 7.8 (150 reviews) | 
| **Segmentation** | Not enough data | 8.1 (147 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.1 (158 reviews) | 

#### Feedback Analysis

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (144 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (144 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 7.6 (138 reviews) | 

#### Feedback Sources

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.1 (147 reviews) | 
| **Surveys** | Not enough data | 9.1 (171 reviews) | 
| **Social Media** | Not enough data | 7.8 (138 reviews) | 
| **Customer Service Channels** | Not enough data | 7.7 (136 reviews) | 

#### Generative AI

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (131 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (81 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Centiment** | 8.7/10 | 52 |
| **SurveyMonkey** | 8.3/10 | 1714 |

#### Survey Management

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Survey Builder** | 9.1 (37 reviews) | 9.0 (1510 reviews) | 
| **Question Types** | 9.1 (37 reviews) | 8.9 (1447 reviews) | 
| **Templates** | 8.6 (32 reviews) | 8.6 (1362 reviews) | 
| **Survey Distribution** | 9.1 (40 reviews) | 8.9 (1423 reviews) | 

#### Survey Customization

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Branching/Skip Logic** | 9.2 (39 reviews) | 8.4 (1173 reviews) | 
| **Branding** | 8.3 (31 reviews) | 8.2 (1208 reviews) | 
| **Multimedia Support** | 8.1 (32 reviews) | 8.1 (1073 reviews) | 
| **Multilingual Surveys** | 8.1 (30 reviews) | 8.1 (906 reviews) | 

#### Survey Insights

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Reporting & Analytics** | 8.9 (32 reviews) | 8.6 (1418 reviews) | 
| **BI Tools Integration** | 8.1 (27 reviews) | 8.0 (946 reviews) | 
| **Data Exporting** | 9.1 (40 reviews) | 8.5 (1267 reviews) | 
| **Permissions** | 9.0 (27 reviews) | 8.4 (1138 reviews) | 

#### Agentic AI - Survey

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.6 (147 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (152 reviews) | 
| **Decision Making** | Not enough data | 8.0 (153 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Centiment** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 247 |

#### Customization

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.6 (209 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (194 reviews) | 
| **Multi-page Forms** | Not enough data | 8.7 (214 reviews) | 
| **Design** | Not enough data | 8.6 (228 reviews) | 

#### Additional Functionality

| Feature | Centiment | SurveyMonkey | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.3 (173 reviews) | 
| **Offline Capability** | Not enough data | 7.6 (151 reviews) | 
| **Notifications** | Not enough data | 8.3 (198 reviews) | 
| **Payments** | Not enough data | 7.8 (150 reviews) | 
| **Mobile Forms** | Not enough data | 8.5 (206 reviews) | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)


**Unique to SurveyMonkey (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Centiment | SurveyMonkey | 
|---|---|---|
| **Small-Business** | 52.8% | 36.5% | 
| **Mid-Market** | 30.7% | 34.1% | 
| **Enterprise** | 16.5% | 29.4% | 

### By Industry

#### Centiment

- **Higher Education:** 16.5%
- **Marketing and Advertising:** 10.2%
- **Computer Software:** 7.9%
- **Research:** 7.9%
- **Consumer Goods:** 4.7%
- **Market Research:** 4.7%
- **Financial Services:** 3.9%
- **Information Technology and Services:** 3.9%
- **Management Consulting:** 3.1%
- **E-Learning:** 2.4%
- **Other:** 34.6%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to Centiment

- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Pollfish](https://www.g2.com/products/pollfish/reviews) — 4.6/5 stars (56 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (529 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) — 4.4/5 stars (1038 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5239 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1143 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5239 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (472 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (561 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (209 reviews)

---
## Top Discussions

### Centiment

- Title: [What is Centiment used for?](https://www.g2.com/discussions/what-is-centiment-used-for) — 1 comment
  > **Top comment:** "Centiment is primarily used as a market research audience platform & survey solution focused on sourcing real"

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/centiment-vs-surveymonkey)