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At a Glance
Market Segments
Enterprise (64.2% of reviews)
Enterprise (59.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Celonis
Star Rating
(321)4.5 out of 5
Market Segments
Enterprise (64.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about CelonisWalkMe
Star Rating
(528)4.5 out of 5
Market Segments
Enterprise (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both WalkMe and Celonis have a strong star rating of 4.5, indicating overall satisfaction, but WalkMe stands out with a slightly higher quality of support, scoring 8.8 compared to Celonis's 8.3. Reviewers mention that WalkMe's support team is responsive and knowledgeable, which enhances the user experience.
- Reviewers mention that WalkMe has a larger number of reviews (518) compared to Celonis (286), suggesting a more established user base and potentially more reliable feedback. Users on G2 appreciate the extensive documentation and community support available for WalkMe, which can be beneficial for new users.
- Users say that WalkMe excels in ServiceNow integration, scoring a perfect 10.0, while Celonis scores 8.3. Reviewers highlight that WalkMe's seamless integration with ServiceNow allows for efficient workflow automation, making it a preferred choice for enterprises looking to streamline processes.
- G2 users report that WalkMe offers exceptional value with a score of 9.8, while Celonis lags behind at 7.9. Reviewers mention that WalkMe's features, such as its guided walkthroughs and in-app messaging, provide significant ROI by enhancing user engagement and reducing training time.
- Users on G2 indicate that both products have similar ease of setup scores (8.1), but WalkMe's ease of use (8.3) is slightly lower than Celonis (8.7). Reviewers mention that Celonis's user interface is more intuitive, making it easier for new users to navigate and utilize its features effectively.
- Reviewers mention that both products have a strong product direction, scoring 9.0 each, indicating a commitment to continuous improvement. However, users report that WalkMe's frequent updates and feature enhancements, such as the addition of analytics tools, keep it ahead in meeting evolving user needs.
Pricing
Entry-Level Pricing
Celonis
No pricing availableWalkMe
No pricing availableFree Trial
Celonis
Free Trial is available
WalkMe
Free Trial is available
Ratings
Meets Requirements
8.6
210
8.7
465
Ease of Use
8.7
213
8.3
473
Ease of Setup
8.1
155
8.1
382
Ease of Admin
8.1
121
8.3
360
Quality of Support
8.3
208
8.8
460
Has the product been a good partner in doing business?
8.8
121
8.9
358
Product Direction (% positive)
9.0
203
9.0
451
Features by Category
User Identification
Not enough data
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Tracking & Reporting
Not enough data
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Data Management
Feature Not Available
Not enough data
8.7
38
Not enough data
8.6
39
Not enough data
Reporting Structure
8.2
37
Not enough data
8.2
37
Not enough data
8.3
37
Not enough data
Standard Analytics
8.6
38
Not enough data
8.5
37
Not enough data
Feature Not Available
Not enough data
8.8
36
Not enough data
Custom Analytics
9.0
40
Not enough data
8.9
38
Not enough data
8.5
37
Not enough data
Feature Not Available
Not enough data
8.4
17
Not enough data
Agentic AI - Financial Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
7.9
286
Not enough data
8.1
320
User Support
Not enough data
8.6
310
Not enough data
7.7
250
Not enough data
8.0
258
Walkthrough Type
Not enough data
8.0
266
Not enough data
9.0
318
Platform Basics - Digital Adoption Platform
Not enough data
8.3
45
Not enough data
8.9
45
Analytics - Digital Adoption Platform
Not enough data
8.6
45
Functions - Digital Adoption Platform
Not enough data
8.8
46
Not enough data
9.2
46
Agentic AI - Digital Adoption Platform
Not enough data
7.0
32
Invoice Management
7.8
29
Not enough data
Feature Not Available
Not enough data
7.8
30
Not enough data
Invoice Processing
8.2
31
Not enough data
8.2
31
Not enough data
Feature Not Available
Not enough data
8.2
29
Not enough data
Analytics
8.6
35
Not enough data
8.5
32
Not enough data
8.6
35
Not enough data
Integration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
33
Not enough data
Risk
8.5
36
Not enough data
8.3
34
Not enough data
8.3
31
Not enough data
Recovery
7.5
27
Not enough data
8.5
31
Not enough data
Audit
8.1
31
Not enough data
8.0
27
Not enough data
7.6
28
Not enough data
8.2
34
Not enough data
Fraud
7.8
31
Not enough data
8.0
32
Not enough data
8.5
33
Not enough data
Agentic AI - AP Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
8.3
7
10.0
7
7.9
7
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
8.2
100
Not enough data
8.4
90
Not enough data
8.1
105
Not enough data
8.5
108
Not enough data
Process Analysis
8.6
105
Not enough data
8.1
103
Not enough data
8.6
109
Not enough data
Automation
7.8
92
Not enough data
8.2
90
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Process Mining
7.7
16
Not enough data
7.8
16
Not enough data
7.8
16
Not enough data
7.9
16
Not enough data
7.0
15
Not enough data
7.5
16
Not enough data
8.0
16
Not enough data
Reporting
8.2
12
Not enough data
8.2
13
Not enough data
8.6
15
Not enough data
Integrations
8.5
13
Not enough data
8.8
14
Not enough data
7.2
12
Not enough data
Transactions
7.5
14
Not enough data
7.7
17
Not enough data
7.4
17
Not enough data
Workflows
7.4
13
Not enough data
7.2
12
Not enough data
Agentic AI - Accounts Receivable Automation
Not enough data
Not enough data
AI - Accounts Receivable
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.6
98
Self-Service Experience
Not enough data
8.4
201
Not enough data
8.3
200
Not enough data
8.1
192
Not enough data
6.7
137
Not enough data
8.1
171
Self-Service Platform
Not enough data
8.3
174
Not enough data
8.2
179
Not enough data
7.1
137
Not enough data
7.6
158
Agentic AI - Customer Self-Service
Not enough data
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.4
18
Not enough data
8.2
16
Not enough data
8.8
16
Not enough data
8.8
18
Not enough data
8.8
16
Not enough data
Predictive Analytics
8.0
16
Not enough data
7.8
16
Not enough data
7.9
18
Not enough data
7.6
17
Not enough data
Sales Management
8.3
17
Not enough data
8.0
15
Not enough data
9.0
16
Not enough data
8.3
17
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Variation Testing
Not enough data
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Reporting
Not enough data
8.1
23
Not enough data
8.2
24
Personalization
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Administration
Not enough data
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Categories
Categories
Shared Categories
Celonis and WalkMe are categorized as ServiceNow Store Apps
Unique Categories
Celonis is categorized as Process Mining, Sales Analytics, AP Automation, Accounts Receivable, Financial Analysis, and SAP Store
WalkMe is categorized as Digital Adoption Platform, Mobile App Analytics, Mobile App Optimization, and Customer Self-Service
Reviews
Reviewers' Company Size
Celonis
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.6%
Oil & Energy
7.1%
Pharmaceuticals
6.7%
Automotive
6.0%
Electrical/Electronic Manufacturing
4.6%
Other
64.9%
Computer Software
11.0%
Financial Services
8.1%
Information Technology and Services
7.7%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.2%
Alternatives
Discussions
What is SAP Celonis?
2 Comments
AD
A few years ago, SAP delivered the OEM-version of Celonis as a SAP Process Mining by Celonis. This version was tightly integrated with SAP. For example, SAP...Read more
Who is Celonis?
1 Comment
Official Response from Celonis
Celonis is a software company which delivers an Intelligent Business System for customers to drive business transformation. It is built on a technology...Read more
Why is Celonis different?
1 Comment
Official Response from Celonis
Celonis disrupted what had previously been a manual, time-consuming and expensive consulting-driven approach with its software that can rapidly produce...Read more
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
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