Compare Cayzu Help Desk and Freshservice 
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Mid-Market (62.2% of reviews)
Entry-Level Pricing
$17 per user, per month
$19.00
Cayzu Help Desk
Star Rating
(11)4.2 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$17 per user, per month
Browse all 3 pricing plansFreshservice
Star Rating
(1,314)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, boasting a higher star rating compared to Cayzu Help Desk. Users appreciate its intuitive interface and the ability to streamline customer support processes, making it a preferred choice for many organizations.
- According to verified reviews, Freshservice has a significantly larger number of reviews, indicating a more established user base. This extensive feedback allows potential buyers to gauge the software's performance and reliability more accurately than Cayzu, which has far fewer reviews.
- Users say that Freshservice offers a wide range of features that can consolidate multiple applications into one platform, enhancing efficiency. One user highlighted how they managed to combine three separate apps into Freshservice, showcasing its versatility beyond just IT support.
- Reviewers mention that while Cayzu Help Desk provides a quick setup process, Freshservice outshines it in terms of ease of setup and administration. Users have noted that Freshservice's onboarding wizard simplifies the initial implementation, making it easier for teams to get started.
- G2 reviewers highlight the quality of support provided by Freshservice, which is rated higher than that of Cayzu. Users have praised Freshservice for its responsive customer service, which is crucial for organizations needing timely assistance during critical support operations.
- According to recent user feedback, Cayzu Help Desk is recognized for its friendly customer support team and quick implementation. However, users also note that it may not offer the same depth of features as Freshservice, which could limit its effectiveness for larger or more complex organizations.
Pricing
Entry-Level Pricing
Cayzu Help Desk
Plus
$17
per user, per month
- Ticketing Portal
- Brandable End-user Portal
- Business Rules & SLA
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
Cayzu Help Desk
No trial information availableFreshservice
Free Trial is available
Ratings
Meets Requirements
8.5
9
8.9
1,172
Ease of Use
8.9
9
9.2
1,175
Ease of Setup
6.7
5
8.8
959
Ease of Admin
7.3
5
9.0
959
Quality of Support
8.3
8
9.0
1,132
Has the product been a good partner in doing business?
9.7
5
9.1
934
Product Direction (% positive)
8.7
9
9.5
1,159
Features by Category
Ticket and Case Management
8.3
7
Not enough data
8.6
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
Not enough data
Not enough data
7.9
7
Not enough data
7.5
6
Not enough data
8.1
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.1
7
Not enough data
9.0
7
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
6.4
7
Not enough data
7.8
6
Not enough data
Administration
Not enough data
8.6
321
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Service Desk
Not enough data
9.4
403
|
Verified
Not enough data
9.1
376
|
Verified
Not enough data
8.8
369
|
Verified
Management
Not enough data
8.5
312
|
Verified
Not enough data
8.9
318
|
Verified
Not enough data
8.8
282
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.1
229
|
Verified
Functionality
Not enough data
9.4
334
|
Verified
Not enough data
8.7
270
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
303
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Monitoring
Not enough data
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Management Tools
Not enough data
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Generative AI
Not enough data
7.8
137
Not enough data
7.8
136
Agentic AI - Incident Management
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.2
76
Self-Service Experience
8.3
5
8.4
138
7.7
5
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Self-Service Platform
Not enough data
8.5
135
Not enough data
8.7
139
Not enough data
7.1
108
Not enough data
8.1
130
Agentic AI - Customer Self-Service
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Generative AI
Not enough data
7.7
70
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Incident Management
Not enough data
9.1
737
Not enough data
8.9
740
Not enough data
9.0
794
Not enough data
8.6
730
Not enough data
8.6
694
Reporting
Not enough data
8.6
775
Not enough data
8.2
638
Not enough data
8.2
617
Access & Usability
Not enough data
8.4
703
Not enough data
8.9
726
Not enough data
8.5
551
Not enough data
8.7
563
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Analysis
Not enough data
7.6
175
Platform
Not enough data
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Security
Not enough data
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cayzu Help Desk and Freshservice are categorized as Customer Self-Service
Unique Categories
Cayzu Help Desk is categorized as Help Desk
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Asset Management, IT Alerting, Incident Management, Enterprise IT Management, Service Desk, and Configuration Management
Reviews
Reviewers' Company Size
Cayzu Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Human Resources
20.0%
Telecommunications
10.0%
Primary/Secondary Education
10.0%
Online Media
10.0%
Insurance
10.0%
Other
40.0%
Information Technology and Services
19.7%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Alternatives
Discussions
Cayzu Help Desk has no discussions with answers
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
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