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At a Glance
Market Segments
Enterprise (66.4% of reviews)
Enterprise (83.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Catchpoint
Star Rating
(111)4.5 out of 5
Market Segments
Enterprise (66.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CatchpointNexthink
Star Rating
(373)4.6 out of 5
Market Segments
Enterprise (83.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NexthinkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nexthink excels in providing a comprehensive view of the end user experience, with users highlighting its ability to monitor network activity, device performance, and application usage. This centralized visibility is particularly appreciated by teams focused on user sentiment.
- Users say that Catchpoint offers impressive real-time performance monitoring, making it easy to identify issues quickly. Reviewers appreciate features like synthetic transaction testing, which allows for regular monitoring and the ability to capture screengrabs for further investigation when problems arise.
- According to verified reviews, Nexthink's implementation process is generally smooth, with many users praising its intuitive onboarding. This ease of setup contributes to a higher overall satisfaction score compared to Catchpoint, which, while still effective, may require more manual checking during initial configuration.
- Reviewers mention that both products provide quality support, but Nexthink stands out with a slightly higher rating in user satisfaction. Users have noted that Nexthink's support team is responsive and knowledgeable, enhancing the overall experience when issues arise.
- Users highlight that Catchpoint shines in its alerting capabilities, with many finding its notifications about slow response times or downtime to be incredibly helpful. This feature saves users from manual checks, allowing them to focus on other tasks while ensuring performance issues are promptly addressed.
- G2 reviewers indicate that while Nexthink has a strong focus on digital employee experience, Catchpoint excels in specific technical monitoring areas, such as API and performance monitoring. This makes Catchpoint a solid choice for teams that prioritize detailed technical insights over broader user experience metrics.
Pricing
Entry-Level Pricing
Catchpoint
No pricing availableNexthink
No pricing availableFree Trial
Catchpoint
No trial information availableNexthink
Free Trial is available
Ratings
Meets Requirements
9.1
92
8.7
264
Ease of Use
8.4
93
8.4
266
Ease of Setup
8.7
61
8.3
225
Ease of Admin
8.8
54
8.5
230
Quality of Support
9.1
87
9.1
261
Has the product been a good partner in doing business?
9.3
55
9.3
230
Product Direction (% positive)
9.3
83
9.4
253
Features by Category
User Analysis
Not enough data
8.1
9
Not enough data
9.4
13
User Support
Not enough data
8.8
16
Not enough data
8.8
13
Not enough data
9.1
11
Walkthrough Type
Not enough data
8.3
16
Not enough data
8.6
14
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
Not enough data
8.9
9
Not enough data
8.7
9
Not enough data
8.5
9
Not enough data
7.5
8
Not enough data
8.6
7
Not enough data
8.8
8
Not enough data
8.0
9
Not enough data
7.4
9
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
8.3
16
Not enough data
8.6
16
Not enough data
8.6
15
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.6
18
Not enough data
9.0
18
Not enough data
Feature Not Available
Not enough data
Performance
8.9
19
Not enough data
8.5
19
Not enough data
8.1
15
Not enough data
8.1
15
Not enough data
Functionality
8.9
29
Not enough data
9.2
28
Not enough data
8.3
24
Not enough data
8.9
25
Not enough data
Monitoring - Network Monitoring
7.7
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Management
8.7
26
Not enough data
8.7
26
Not enough data
8.5
25
Not enough data
Analytics - Network Monitoring
8.0
5
Not enough data
7.7
5
Not enough data
Security - Network Monitoring
7.7
5
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
Network Performance - Network Monitoring
7.7
5
Not enough data
8.0
5
Not enough data
AI Automation - Network Monitoring
7.3
5
Not enough data
7.7
5
Not enough data
6.3
5
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Feature Not Available
8.5
51
7.9
13
7.0
44
8.8
21
6.8
40
8.9
22
8.2
48
Not enough data
Not enough data
Administration
Feature Not Available
8.4
49
8.4
16
7.7
37
8.0
18
8.5
44
Not enough data
Not enough data
Analysis
8.3
21
8.6
49
8.7
22
8.7
51
Feature Not Available
7.2
38
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
8.5
25
Not enough data
8.6
26
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.5
26
Not enough data
8.8
27
Not enough data
8.8
27
Not enough data
7.7
20
Not enough data
8.1
24
Not enough data
Response
7.7
27
Not enough data
8.4
26
Not enough data
8.3
24
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
7.8
26
Not enough data
7.9
25
Not enough data
Functionality
8.9
30
Not enough data
7.8
27
Not enough data
Feature Not Available
Not enough data
8.6
23
Not enough data
Experience
9.7
5
8.9
176
9.3
5
8.6
180
Management
9.3
5
8.7
188
10.0
6
8.4
182
Feature Not Available
7.1
161
9.7
5
8.7
185
9.3
5
8.6
181
Performance
10.0
6
8.8
186
9.7
5
8.5
175
10.0
5
8.8
185
9.7
5
8.2
182
Feature Not Available
8.4
180
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.5
9
Not enough data
8.3
8
Not enough data
8.3
7
Not enough data
6.9
8
Not enough data
8.8
8
Self-Service Platform
Not enough data
8.8
10
Not enough data
9.4
8
Not enough data
7.6
7
Not enough data
7.8
9
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Catchpoint and Nexthink are categorized as Digital Employee Experience (DEX) Management and Cloud Infrastructure Monitoring
Unique Categories
Catchpoint is categorized as Observability Software, Digital Experience Monitoring (DEM), Application Performance Monitoring (APM), and Network Monitoring
Nexthink is categorized as ServiceNow Store Apps, Product Analytics, Digital Adoption Platform, and Customer Self-Service
Reviews
Reviewers' Company Size
Catchpoint
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nexthink
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.8%
Financial Services
7.5%
Computer Software
6.5%
Banking
6.5%
Retail
3.7%
Other
44.9%
Information Technology and Services
16.1%
Financial Services
6.7%
Oil & Energy
3.9%
Insurance
3.9%
Hospital & Health Care
3.6%
Other
65.8%
Alternatives
Discussions
What is synthetic monitoring in Catchpoint?
1 Comment
JA
Synthetic monitoring is a monitoring technique that is performed by using simulation or scripted recordings of transactions to analyze behavior as if a...Read more
Catchpoint has no more discussions with answers
What is the best way to automate categories and metrics update (API, NXQL,...)?
2 Comments
CS
Uploading ExcelRead more
Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.
1 Comment
IH
Hi Florian-
We are not planning to support Windows 8.1 images in the Horizon VM. We currently support troubleshooting VDI and SBC desktops and apps on...Read more
When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?
1 Comment
IH
Hi Ionut. I would suggest reaching out to your Account Manager to discuss product road map questions. If you want me connect you, please let me know.Read more
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