Compare Case IQ and Resolver 
At a Glance
Market Segments
Enterprise (60.2% of reviews)
Enterprise (47.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Case IQ
Star Rating
(97)4.5 out of 5
Market Segments
Enterprise (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Case IQResolver
Star Rating
(180)4.3 out of 5
Market Segments
Enterprise (47.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ResolverSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Resolver excels in providing a comprehensive solution for risk management and incident handling, with users highlighting its ability to centralize various processes. One user noted that it "brings together risks and incidents control plans," which enhances operational efficiency.
- Users say that Case IQ stands out for its user-friendly interface, making it particularly easy for new investigators to adapt. Reviewers appreciate the "excellent tracking and reporting features," which contribute to a smoother onboarding experience.
- According to verified reviews, Resolver's implementation process is generally smooth, but some users have mentioned challenges with configuration. In contrast, Case IQ has received praise for its "fantastic customer support" and relatively easy transition, even when handling large amounts of data.
- Reviewers mention that while Resolver has a robust set of features, including intuitive dashboards and detailed reporting, it sometimes struggles to meet specific workflow needs. On the other hand, Case IQ's customization options have been highlighted as a significant advantage, allowing users to tailor the system to their unique requirements.
- G2 reviewers indicate that Resolver has a strong focus on automation, which users find beneficial for streamlining workflows. One user remarked on the "smooth and flexible" workflow facilitated by the app, showcasing its effectiveness in managing incidents.
- Users report that both products have their strengths in support quality, with Resolver scoring slightly lower than Case IQ. However, Resolver's support is still regarded as high-quality, with users appreciating the responsiveness and assistance provided during their use of the platform.
Pricing
Entry-Level Pricing
Case IQ
No pricing availableResolver
No pricing availableFree Trial
Case IQ
No trial information availableResolver
No trial information availableRatings
Meets Requirements
8.9
77
8.2
162
Ease of Use
8.8
77
7.9
167
Ease of Setup
7.6
61
7.2
142
Ease of Admin
8.9
54
7.4
129
Quality of Support
8.9
74
8.9
160
Has the product been a good partner in doing business?
9.2
53
8.9
128
Product Direction (% positive)
8.8
71
8.8
162
Features by Category
Platform Basics
8.5
8
Not enough data
9.1
9
Not enough data
Platform Data
8.3
9
Not enough data
7.0
9
Not enough data
9.0
8
Not enough data
Platform Content
7.9
8
Not enough data
8.1
7
Not enough data
5.7
7
Not enough data
Generative AI
6.7
6
Not enough data
Case Management
8.6
39
8.2
58
8.4
37
8.6
59
8.2
36
8.1
57
Analytics
8.6
38
8.1
57
8.5
38
8.1
57
8.7
38
8.2
55
Agentic AI - Investigation Management
3.1
8
Not enough data
3.5
8
Not enough data
Usability
8.4
30
Not enough data
8.9
33
Not enough data
7.4
28
Not enough data
Reporting
8.3
32
Not enough data
8.4
29
Not enough data
8.5
28
Not enough data
Generative AI
5.2
16
Not enough data
5.8
16
Not enough data
Platform Basics
9.0
10
Not enough data
9.4
11
Not enough data
8.7
10
Not enough data
Platform Additional Functionality
6.3
10
Not enough data
6.2
10
Not enough data
7.3
10
Not enough data
Platform Data
6.7
10
Not enough data
7.7
10
Not enough data
8.6
11
Not enough data
Generative AI
5.2
8
Not enough data
Risk Assessment
Not enough data
8.0
10
Not enough data
Not enough data
Risk Control
Not enough data
7.8
10
Not enough data
7.3
10
Not enough data
9.2
10
Monitoring
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
8.0
9
Reporting
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
7.6
9
Agentic AI - Third Party & Supplier Risk Management
Not enough data
Not enough data
Not enough data
Not enough data
Investigation
8.0
14
Not enough data
9.1
13
Not enough data
8.8
12
Not enough data
9.2
13
Not enough data
Access
7.4
14
Not enough data
8.0
14
Not enough data
8.8
13
Not enough data
Employee Experience
6.5
13
Not enough data
7.4
13
Not enough data
7.1
12
Not enough data
Generative AI
6.5
11
Not enough data
Generative AI
Not enough data
Feature Not Available
Monitoring - IT Risk Management
Not enough data
Not enough data
Agentic AI - IT Risk Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Workflows - Audit Management
Not enough data
8.0
22
Not enough data
8.3
23
Not enough data
7.5
22
Not enough data
7.3
22
Not enough data
7.1
21
Documentation - Audit Management
Not enough data
7.8
20
Not enough data
6.7
21
Reporting & Analytics - Audit Management
Not enough data
8.2
22
Not enough data
7.7
22
Not enough data
7.1
21
Moderation - Content Moderation Tools
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Platform - Content Moderation Tools
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.3
5
Agentic AI - Content Moderation Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operational Risk Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Resilience
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Operational Risk Management
Not enough data
Not enough data
Response
Not enough data
6.2
47
Not enough data
7.0
46
Not enough data
6.5
45
Not enough data
5.9
43
Records
Not enough data
8.3
59
Not enough data
7.9
59
Not enough data
7.2
52
Management
Not enough data
7.5
54
Not enough data
8.1
55
Not enough data
8.3
55
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI - Security Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management
Not enough data
8.9
31
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
8.8
28
|
Verified
Not enough data
7.9
28
|
Verified
Business Continuity Management
Not enough data
7.2
23
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
7.4
24
|
Verified
Not enough data
8.5
29
|
Verified
Not enough data
6.0
26
|
Verified
Not enough data
7.6
29
|
Verified
Services
Not enough data
8.3
29
|
Verified
Not enough data
8.1
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
9.0
27
|
Verified
Categories
Categories
Shared Categories
Case IQ and Resolver are categorized as Investigation Management
Unique Categories
Case IQ is categorized as Whistleblowing, Complaint Management, HR Compliance, HR Case Management, and Disclosure Management
Reviews
Reviewers' Company Size
Case IQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Resolver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
11.4%
Financial Services
6.8%
Human Resources
5.7%
Education Management
5.7%
Hospital & Health Care
5.7%
Other
64.8%
Financial Services
15.2%
Security and Investigations
14.6%
Banking
10.1%
Hospital & Health Care
5.1%
Computer Software
3.9%
Other
51.1%
Alternatives
Discussions
How do you capture "complaint reasons" for specific complaint cases?
3 Comments
SS
First we select the case type to display the correct report. Then under our "type of incident" we select the type of complaint that we custom create a...Read more
What is I Sight application?
1 Comment
Official Response from Case IQ
i-Sight is a powerful case management platform that streamlines your investigative process and provides the data you need to analyze results, prevent...Read more
Case IQ has no more discussions with answers
Why Resolver Compliance Management?
1 Comment
TN
Instead of waiting for the next audit results, Resolver enables real-time visibility on an organization's preparedness/compliance by integrating historical...Read more
Why Resolver Risk Assessment?
1 Comment
MG
It user friendly and ease to track incident and complaints. Read more
What do you like most about Resolver for risk management, and what could be improved?
1 Comment
NM
Yes, I like to use this software as a risk management solution provider.Read more
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