Compare Case IQ and FaceUp 
At a Glance
Market Segments
Enterprise (57.6% of reviews)
Mid-Market (60.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Case IQ
Star Rating
(99)4.4 out of 5
Market Segments
Enterprise (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Case IQFaceUp
Star Rating
(160)4.8 out of 5
Market Segments
Mid-Market (60.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Case IQ excels in customization and tracking capabilities, with users highlighting its ability to adapt to specific organizational needs and its excellent reporting features. This flexibility makes it a strong choice for enterprises looking for tailored solutions.
- Users say FaceUp stands out for its seamless setup process and responsive support team, which has been praised for promptly addressing user inquiries. This positive onboarding experience can significantly enhance user satisfaction, especially for organizations new to case management tools.
- Reviewers mention that while Case IQ has a solid overall rating, it faces challenges in ease of setup compared to FaceUp. Users have noted that the implementation process can be more complex, which may deter some potential users looking for a straightforward solution.
- According to verified reviews, FaceUp is particularly well-received for its user-friendliness, appealing to a diverse range of users across different age groups. This intuitive design is a key factor for organizations seeking a tool that can be easily adopted by all employees.
- G2 reviewers highlight that Case IQ has a strong presence in the enterprise market, making it a preferred choice for larger organizations. However, this focus may lead to a perception that it is less suited for mid-market companies, where FaceUp has garnered a significant user base.
- Users report that while Case IQ has a higher satisfaction score overall, FaceUp shines in areas like compliance and anonymity features, which are critical for organizations focused on whistleblowing and internal reporting processes. This makes FaceUp a compelling option for those prioritizing these aspects.
Pricing
Entry-Level Pricing
Case IQ
No pricing availableFaceUp
Starter
Contact Us
Get a reliable whistleblower system to ensure compliance and safeguard your organization.
- Online reporting
- Case management
- 5 members
Free Trial
Case IQ
No trial information availableFaceUp
Free Trial is available
Ratings
Meets Requirements
8.9
79
9.7
135
Ease of Use
8.7
79
9.7
137
Ease of Setup
7.6
61
9.7
123
Ease of Admin
8.9
54
9.6
98
Quality of Support
8.8
76
9.7
132
Has the product been a good partner in doing business?
9.2
53
9.5
94
Product Direction (% positive)
8.7
73
9.2
116
Features by Category
Platform Basics
8.5
8
Not enough data
9.1
9
Not enough data
Platform Data
8.3
9
Not enough data
7.0
9
Not enough data
9.0
8
Not enough data
Platform Content
7.9
8
Not enough data
8.1
7
Not enough data
5.7
7
Not enough data
Generative AI
6.7
6
Not enough data
Case Management
8.6
40
9.5
18
8.4
38
9.3
18
8.3
37
9.3
18
Analytics
8.6
39
9.3
18
8.5
39
9.3
18
8.7
39
9.9
18
Agentic AI - Investigation Management
3.1
8
Not enough data
3.5
8
Not enough data
Usability
8.4
31
9.6
19
8.8
34
9.6
19
7.4
28
9.8
19
Reporting
8.3
32
9.5
18
8.4
29
9.4
18
8.6
29
9.4
18
Generative AI
5.2
16
9.1
17
5.8
16
Feature Not Available
Platform Basics
9.0
10
9.6
92
9.4
11
9.6
93
8.7
10
9.4
90
Platform Additional Functionality
6.3
10
9.3
84
6.2
10
8.9
80
7.3
10
9.2
80
Platform Data
6.7
10
9.2
87
7.7
10
9.4
88
8.6
11
9.2
87
Generative AI
5.2
8
Feature Not Available
Survey Management
Not enough data
9.8
11
Not enough data
9.9
12
Not enough data
Feature Not Available
Not enough data
9.9
12
Survey Customization
Not enough data
Feature Not Available
Not enough data
9.2
12
Not enough data
9.1
11
Not enough data
Feature Not Available
Survey Insights
Not enough data
9.8
11
Not enough data
9.5
11
Not enough data
9.9
12
Not enough data
10.0
12
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Investigation
8.0
14
9.4
16
9.1
13
9.8
16
8.8
12
9.8
16
9.2
13
9.8
16
Access
7.4
14
9.8
16
8.0
14
9.9
16
8.8
13
9.8
16
Employee Experience
6.5
13
Feature Not Available
7.4
13
9.3
17
7.1
12
9.8
16
Generative AI
6.5
11
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Feature Not Available
Not enough data
9.4
26
Not enough data
Feature Not Available
Platform Content
Not enough data
9.2
26
Not enough data
9.4
26
Not enough data
Feature Not Available
Not enough data
9.0
24
Platform Additional Functionality
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.3
28
Not enough data
9.2
27
Not enough data
9.5
28
Not enough data
9.6
28
Not enough data
9.6
28
Not enough data
9.4
28
Not enough data
9.4
28
Not enough data
9.4
28
Categories
Categories
Shared Categories
Case IQ and FaceUp are categorized as Whistleblowing, Complaint Management, Investigation Management, and HR Case Management
Unique Categories
Case IQ is categorized as HR Compliance and Disclosure Management
FaceUp is categorized as Employee Engagement and Survey
Reviews
Reviewers' Company Size
Case IQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FaceUp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
11.1%
Financial Services
6.7%
Government Administration
6.7%
Non-Profit Organization Management
6.7%
Human Resources
5.6%
Other
63.3%
Computer Software
8.2%
Information Technology and Services
5.7%
Automotive
5.1%
Marketing and Advertising
4.4%
Consumer Goods
3.8%
Other
72.8%
Alternatives
Discussions
How do you capture "complaint reasons" for specific complaint cases?
3 Comments
SS
First we select the case type to display the correct report. Then under our "type of incident" we select the type of complaint that we custom create a...Read more
What is I Sight application?
1 Comment
Official Response from Case IQ
i-Sight is a powerful case management platform that streamlines your investigative process and provides the data you need to analyze results, prevent...Read more
Case IQ has no more discussions with answers
FaceUp has no discussions with answers
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